2007 Volkswagen Touareg Complaint Log

My vehicle has a fuel filter problem This car has a total of 3 recalls and the fuel filter flange is one of the recalls I’ve been told they fixed it before but I’ve never gotten it fixed maybe the previous owner I took it Volkswagen they said I have to pay for the recall. But what happens when the repair fails?

VOLKSWAGEN SENT ME A RECALL NOTICE ON OUR 2007 TOUAREG. THIS INVOLVED THE FUEL FILTER FLANGE ON THE CAR. IT SPECIFICALLY SAID IF YOU ARE SMELLING GASOLINE TAKE IT TO THE DEALER RIGHT AWAY. IN AUGUST 2017 WE TOOK THE CAR IN TO HAVE IT INSPECTED. THEY SAID AT THE TIME NOTHING WAS WRONG. WE STARTED SMELLING GAS FUMES COMING FROM THE CAR IN NOV. 2017 AND TOOK IT TO VILLAGE VOLKSWAGEN IN CHATTANOOGA TN. THEY CONFIRMED IT WAS THE FUEL FILTER FLANGE THAT WAS AT FAULT AND ACCORDING TO THEM, VOLKSWAGEN REFUSED TO REPLACE THE PART OR PAY FOR ANY OF THE REPAIRS. AS THIS RECALL INVOLVES POTENTIALLY HAVING THE VEHICLE THAT MY WIFE USES TO TRANSPORT OUR GRANDCHILDREN AROUND TO CATCH ON FIRE, I WAS THEN DIRECTLY TOLD DO YOU WANT US TO REPAIR IT OR NOT AND THE TOTAL COST OF REPAIRS WAS $652.00. I HAD THE VEHICLE CHECKED BY AN INDEPENDENT MECHANIC AND SHOWED VILLAGE VOLKSWAGEN THE DIAGNOSIS AND EVERYONE AGREED IT WAS THE PART MENTIONED IN THE RECALL WARRANTY. THE SERVICE DEPARTMENT PERSON, BEN, AT VILLAGE VOLKSWAGEN SAID THAT VOLKSWAGEN REFUSAL TO HELP WITH THESE REPAIRS WAS BASED ON THE FACT THAT THEY DID NOT KNOW WHAT I COULD HAVE DONE TO THE CAR. LIKE I WAS GOING TO CRAWL UNDER THE CAR MY WIFE DRIVES WITH OUR GRANDCHILDREN AND FIDDLE WITH SOME FLANGE? THE INSINUATION WAS VERY AGGRAVATING TO SAY THE LEAST AND SO I HAD TO PAY TO HAVE THIS REPAIR ACCOMPLISHED OR HAVE A VEHICLE THAT PUTS MY FAMILY IN DANGER. I FEEL THAT VOLKSWAGEN SHOULD HAVE COVERED THESE COSTS. I AM ATTACHING BOTH THE RECALL NOTICE AND THE RECEIPT FROM VILLAGE VOLKSWAGEN SHOWING THE COST OF THE REPAIR. I ASKED ON NOV 17, 2017 TO SPEAK TO THE GENERAL MANAGER AT VILLAGE VOLKSWAGEN AND WAS TOLD HE WAS NOT IN THAT DAY AND WAS NOT OFFERED ANYONE ELSE TO TALK TO.

THE CHECK ENGINE LIGHT (MIL) CAME ON WHILE DRIVING. I EXPERIENCED A LACK OF POWER AND PERFORMANCE. HAD IT CHECKED AT AN AUTO PARTS STORE AND THEY SAID THE TROUBLE CODE WAS FOR CAMSHAFT/CRANKSHAFT POSITIONING SENSOR. I REPLACED BOTH CAMSHAFT SENSORS AND THE CRANKSHAFT SENSOR AND RESET THE CODE. 400 MILES LATER THE LIGHT CAME BACK ON. TOOK IT TO A SHOP AND THEY SAID THE TIMING CHAIN HAD STRETCHED AND WOULD NEED REPLACED TO THE TUNE OF $2500. THEY ALSO MENTIONED CHANGING A PROBLEMATIC BOLT ON THE OIL PUMP, SOMETHING THEY SAID HAD BEEN AN ISSUE WITH THE 3.6 LITER V6.

THE BRAKE BOOSTER CONTINUALLY GOES OUT AND THE VW DEALERSHIP CAN'T FIND ANYTHING WRONG. WHEN THE BRAKE PEDAL IS DEPRESSED SEVERAL TIMES IN RAPID SUCCESSION EITHER WHILE YOU ARE MOVING OR JUST STANDING STILL, IT BECOMES INCREDIBLY HARD TO FURTHER PUSH DOWN AND THE BRAKES BECOME ALMOST COMPLETELY UNRESPONSIVE. SO IF YOU ARE IN TRAFFIC AND THE CAR IN FRONT OF YOU IS CONSTANTLY DEPRESSING THEIR BRAKE PEDALS, IT IS INCREDIBLY EASY TO REAR END THEM IF YOU DON'T ALLOW FOR A LOT OF ROOM BETWEEN YOU AND THE CAR IN FRONT, WHICH ISN'T ALWAYS POSSIBLE IN TRAFFIC. ONLY AFTER WAITING FOR MAYBE 30 SECTIONS DO THE BRAKES RETURN TO A SOMEWHAT NORMAL MODE.

REAR MIDDLE SEAT BELT SEIZED UP. TRAVELING FROM SEATTLE WA TO WENATCHEE WA (APPROX. 140 MILES) AND NOT ABLE TO USE SEAT BELT FOR THE PASSENGER. *TR

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AS THE BRAKES SEIZED. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER FOR A DIAGNOSTIC TEST. THE TEST RESULTS SHOWED A DEFECTIVE OIL PUMP BOLT, WHICH HAD MALFUNCTIONED AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THE OIL PUMP BOLT NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE OIL PUMP BOLT REPLACED. THE FAILURE MILEAGE WAS 69,000.

AT 41000, THE CAR STARTED MAKING A HIGH PITCH NOISE WHENEVER DRIVING. AFTER GETTING A SECOND OPINION, IT IS DETERMINED THAT THE BEARING ON THE CENTER DRIVE SHAFT HAS FAILED. CALLED VW AND CONFIRMED THE PROBLEM AND THAT THIS PART IS NOT SERVICEABLE. THE WHOLE DRIVE SHAFT (AND A NEW COUPLER/FLEX DISC) NEEDS TO BE REPLACED. VW GENUINE PARTS COST $1095 ON THE DRIVE SHAFT AND $270 FOR THE COUPLER; LABOR IS SET TO 3 HOURS. SEARCHED THE INTERNET AND IS INDEED A COMMON PROBLEM FOR VW TOUREGS V6/V8 AND ALSO CAYENNES. I HOPE VW MAKES THIS A RECALL AS IT MAKES AN UNCOMFORTABLE RIDE AND COULD BE A SAFETY ISSUE IF NOT REPLACED IN TIME. *TR

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE FOR AN EXTENDED PERIOD, THE CONTACT BECAME ILL. THE CONTACT STATED THAT THE FAMILY MEMBERS WHO ALSO RODE IN THE VEHICLE BECAME ILL. THE CONTACT STATED THAT HIS SEVEN YEAR OLD SON BECAME UNCONSCIOUS. THE CONTACT STATED THAT HE AND HIS SEVEN YEAR OLD SON SUFFERED EXTENSIVELY FROM CARBON MONOXIDE POISONING WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT WAS INFORMED THAT HE HAD SUFFERED FROM THE MEDICAL CONDITION KNOWN AS THE BENDS, DUE TO THE CARBON MONOXIDE POISONING. THE CONTACT STATED THAT TEN OTHER PASSENGERS WHO RODE IN THE VEHICLE OVER TIME ALSO BECAME ILL. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED AT MAROONE VOLKSWAGEN LOCATED AT: 2401 N. FEDERAL HIGHWAY, DELRAY BEACH, FL 33483, TEL: (561)243-4600. THE CONTACT WAS INFORMED OF AN EXHAUST LEAK WHICH EMITTED FROM THE TURBO CHARGER LOCATED IN THE ENGINE COMPARTMENT, WHICH ALLOWED EXHAUST FUMES TO ENTER THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED THEN AND ON FOUR OTHER OCCASIONS HOWEVER, THE REPAIRS FAILED TO REMEDY THE ISSUE. THE CONTACT FILED A POLICE REPORT AND ALSO REPORTED THE ISSUE TO THE EPA. THE CONTACT WAS PROVIDED POLICE REPORT NUMBER: 11-008915. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER OFFER TO BUY THE VEHICLE BACK FOR CONSIDERABLY LESS THAN THE VEHICLE WAS WORTH. THE CONTACT DECLINED THE OFFER. THE APPROXIMATE FAILURE MILEAGE WAS 1,700. *TR CONUMER STATED THIS CAR WAS TAKEN OFF THE ROAD JAN 2010, CAR IS PAID IN FULL. BANK ACCOUNT XXX-XXXXXXXXXXX STATEMENT AND POLYGRAPH DOCUMENTS ATTACHED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL*THE CONTACT OWNS A 2007 VOLKSWAGEN TOUAREG TDI. WHENEVER THE CONTACT USED THE VEHICLE HEAT OR AIR CONDITIONER EXHAUST FUMES CAME THROUGH THE INTERIOR VENTS INTO THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT HAS EXPERIENCED THE FAILURE SINCE THE VEHICLE WAS PURCHASED. THE CURRENT AND FAILURE MILEAGES WERE 49920. UPDATED 05/18/10. *LJ UPDATED 04/06/11*LJ