2014 Volvo S60 Complaint Log

My Volvo S60 has developed excessive oil consumption consistent with the condition described in Volvo’s “Engine Oil Consumption” extended-warranty notice. I only received this notice after my vehicle had already passed the 8-year/100,000-mile eligibility period, preventing me from accessing the program intended for this defect. I visited an authorized Volvo dealer regarding the oil-consumption issue, and the dealer recommended performing Volvo’s official oil-consumption test. Before authorizing the test, I asked Volvo to cover the cost and confirm reimbursement eligibility. Volvo declined these requests, requiring me to pay for the test and any related repairs. I proceeded with the official oil-consumption test at my own expense, and the results confirmed abnormal oil consumption. Despite this, Volvo again declined reimbursement or goodwill assistance and did not provide any written, technical explanation based on the confirmed test results. This condition poses safety concerns, including possible engine damage, stalling, or sudden loss of power if oil drops unexpectedly. To maintain safe operation, I must frequently check and top off the oil. I also previously owned another Volvo model (XC60 2015.5) equipped with the same engine family, which experienced a piston-ring failure in late 2021. At that time, the recommended repair was piston-ring replacement—the same repair now recommended for this S60. Volvo declined coverage for that prior failure as well. Experiencing similar defects in two Volvo vehicles with the same engine family suggests a broader pattern that may impact safety. I am reporting this issue to NHTSA because: • Volvo sent the program notice only after my vehicle was no longer eligible. • Volvo denied reimbursement despite a confirmed defect. • The defect creates safety risks due to potential loss of power. • My experience aligns with reported patterns of excessive oil consumption and piston-ring failures in this engine family.

Vehicle Make/Model/Year: 2014 Volvo S60 Mileage at Failure: 111,000 Incident Description: I am reporting a complete engine failure in my 2014 Volvo S60 due to excessive oil consumption, a known defect in these models as documented in Volvo’s Quality Bulletin P10207. I purchased this vehicle used only 7 months ago, unaware of this defect. There was no notification of any warranty extension or known issue, and the vehicle showed no signs of oil leakage —it simply failed. Volvo has refused to assist me because the vehicle is now beyond 100,000 miles and 8 years, despite their documented acknowledgment of this design flaw. This is a serious safety issue that could have resulted in an accident had the engine seized at highway speed. I am requesting NHTSA investigate further or reopen the matter as a public safety concern.

As part of routine scheduled maintenance for this car, it was determined that there is excessive oil consumption occurring in the engine which requires the piston rings to be replaced. In conversations with the Volvo dealership and other Volvo repair facilities, this appears to be a known issue with this make and model of Volvo. I purchased this car from the Volvo dealership and have taken it back to the dealership for every scheduled maintenance/servicing recommendation. An engine failure of this type with this low of mileage is concerning. Volvo has apparently acknowledged this issue for this make and model and has paid for the required repairs in some cases. I want to raise this issue so that future owners of this model of used car can be aware before purchasing this car.

1. The engine has been compromised due to excessive oil consumption for at least half the life of the vehicle. The oil level was detected y a Volvo mechanics being 4 quarts low despite the vehicle not being due for an oil change for another 2,200 miles. At that time, the vehicle was still under extended warranty 2. Had the low oil level not been detected , I would have run out of oil on the freeway and the engine would have caught fire 3. I monitored oil consumption over 5 months and documented significant consumption on the order of 1 quart over 500 miles 4. I opened a case with Volvo in Feb. 2021, and I was sent to one of their dealers for an oil consumption test. The service dealer stated the test was normal, despite the fact that the dipstick level drop corresponded to 1.5 quarts of oil consumed over 1000 miles (documented by photos). Volvo then closed the case 5. I continued to monitor oil consumption myself and topped up the oil as needed at a rate of 1 quart per 600 miles. Since Feb. 2021, over 30,000 driven miles, I have added ~ 60 quarts of oil, in addition to continuing to perform oil changes as recommended by Volvo dealers 6. For the record, Volvo has been concealing their excessive oil consumption by administering 7 quarts and even 8 quarts of oil at each oil change instead of the owner's manual recommended 5.8 quarts. I have 15 oil service record documents from Volvo service facilities for all my oil services documenting the above 7. In Nov 2023 my catalytic converter issues error codes due to low performance caused by excessive oil consumption 8. On [XXX] while driving to Cleveland I had several misfires, the engine started shaking on the freeway and barely made it to Cleveland 9. On [XXX] I took the car to a Volvo dealership where it was diagnosed with severe engine damage from prolonged oil consumption. I re-opened a case with Volvo to cover repairs (~$7000) and loaner car. So far Volvo has been silent and slow. 10. Doc upload not working below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine oil pressure sensor is not activated in my 2014 volvo s60 software, also combined with what i found out was a known issue of excessive oil. My car engine oil pressure got too low, and there was no warning displayed in the Driver Information Module (DIM). the car started stalling while driving and i almost had a crash. I found out there was a recall on the 2012 volvo S60 but there was none on my 2014 which had the same issue. I have since taking the car to the dealership and not only did i almost lose my life in a crash i was also told the engine was permanently damaged. i have reported the case to volvo they need to expand the years the recall was on and also need to fix my engine which was due to manufacturers defect

It has come to my attention my 2014 Volvo s60 has a well known and documented problem of excessive oil consumption internally. It has to do with the pistons and the pump rings and is well known by Volvo since 2013. It is not a leak but an issue with the manufacture which seems like an obvious reason to recall and make them fix it. How do we not know more crashes or fires aren't caused from this when the company is clearly trying to cover it up??!! I was not aware of it before I purchased the vehicle but received a letter from Volvo stating the issue and the extended warranty will be added from 8 years or 100,000 miles. However, the years start from when the vehicle was first sold, in my case 8/31/13 so even though I have not exceeded the 100K miles they will not fix my problem. They quoted me $9k for the repair and claimed they could do nothing else about it. How can it be a company knows for years this is an issue and doesn't warn buyers nor do they do anything to try and remedy the issue until they see a class action lawsuit coming..???? the NHTSA MUST GET INVOLVED TO HELP CONSUMERS. THIS IS A WIDLEY KNOWN AND DOCUEMNTED ISSUE. If I was not aware or cared about my car other then the scheduled oil change it could blow up and injure me or another driver easily if their is no oil in the car. That is absolutely unacceptable. How can you allow this to not be recalled? It has been known and is allowed to not be remedied? They are even reimbursing people who had already paid for this repair so it seem obvious they know its now right but until someone forces them to fix it, they can just quietly fix the bare minimum. The fact it is not known to the public should alone be a safety issue, people don't buy a $30k car to drive around with oil in the back and have to worry their car will explode if they don't add oil every 1k miles. As I said, I got a letter for an extended warranty that doesn't even apply and when I called volvo they said nothing can be done. PLEASE HELP

Door latch broken as described in recall R89978. Called local dealership and they are unable to fix it until October 27th, 1 month later.

Water in leaking from both sides of the windshield causing me to be distracted as I am trying to wipe water off my seat and avoid getting my legs/pants wet. Also the water running down the inside of the windshield in addition to the water on the outside causes visibility issues. Volvo needs to fix this problem.

Vehicle Odometer less than 7K Miles. vehicle was serviced with full synthetic oil in November 2022. March 2022, Vehicle had consumed all the synthetic lubricant and failed while driving. Report was made to both dealership and Volvo USA. only answer received as to why or how the lubricant evaporated was that ' it was a well known issue' and that since it's out of warrantee they could not assist any further. This incident mechanical failure incident scared me as a Father as my son found out while He was driving on the interstate and it puts his life in danger.

While I was making a left turn in ice my car bumped into a curb and the side airbags deployed randomly. There is zero damage to the side of the car. Immediately the car turned off and the hazards tripped as well. Currently the car runs perfectly smooth and has no problems turning on or off.

EXCESSIVE OIL CONSUMPTION AT 75K MILES. OIL CHANGE WAS COMPLETED IN NOVEMBER 2020 BY VOLVO AUTHORIZED DEALER/SERVICE. "NO OIL PRESSURE" WARNING MESSAGE CAME ON ON 3/19/21. CHECKED OIL AND IT WAS NEARLY DRY. ADDED 5 QUARTS OF OIL AND CALLED VOLVO ON 3/22/21 TO REPORT. SCHEDULED AN OIL CONSUMPTION TEST BUT BASED ON WHAT I'VE READ WITH OTHER COMPLAINTS, THIS IS A KNOWN PROBLEM WITH VOLVO AND PISTONS/RINGS GOING BAD. FROM READING OTHER COMPLAINTS, IT SEEMS VOLVO MAY NOT BE EASY TO WORK WITH ON THIS. WHY IS THIS NOT ISSUED AS A RECALL?

I was driving my car and one day I got a warning to stop car immediately that there was no oil. I get regular oil changes and maintenance. I checked the oil and it was empty. There are no leaks, nothing burning out of the exhaust. I added oil and 2 weeks later same warning, I have to add oil 1-2 times a month. I took the car to Volvo and they couldn’t find an issue. I took the car to family mechanic and he said there is a known issue w Volvo cars pistons rings going bad and causing oil to burn. He said there is a class action law suit about this very thing. I took the car back to Volvo dealer and they found the issue and want $8000 to correct it. Volvo knows about their faulty piston rings. They even acknowledged it at the dealer and told me to put something in my oil and keep adding oil monthly. They told me the car will be fine as along as I add oil. However I don’t feel I need to add oil to a car 1-2 times a month. I’ve also had error warnings that there is no coolant. Volvo also knows about this and refuses to correct or recall the car

MY CAR HAS BEEN AT BERGERON VOLVO FOR ONE MONTH. I HAD TAKEN IT IN DUE TO REAR HEAD REST INTERMITTENTLY NOT STAYING UP. THEY COULD NOT REPRODUCE SO I PICKED CAR UP AND IT DID IT AGAIN I TOOK IT BACK. THEY AGAIN COULD NOT FIND. I WENT IN AND IT DID IT WITH SERVICE MANAGER EXCEPT OTHER SIDE REAR HEADREST. I CALLED TODAY TO CHECK ON AND THEY SAID IT WAS BECAUSE WE HIT IT 5-6 TIMES AND OVERHEATED IMPLYING NOT AN ISSUE. THEY SAID SWITCH WAS GETTING HOT ON DASH AND 1400 TO REPLACE. I TOLD THEM TO REPLACE AS UNDER CERTIFIED WARRANTY. HE THEN AVOIDED REPLACING I TOLD HIM I WOULD PICK UP CAR IF HE WOULD WRITE ON PAPER SAFE TO DRIVE AS I DID NOT WANT IT TO FALL DOWN IN ACCIDENT AND BREAK SOMEONES NECK. HE DECLINED AND SAID HE WOULD CALL VOLVO AGAIN. PLEASE HELP. I AM WORRIED IT WILL FALL DOWN DURING IMPACT AND SNAP SOMEONES NECK

TL* THE CONTACT OWNS A 2014 VOLVO S60. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING AN ABNORMAL AMOUNT OF ENGINE OIL PER WEEK. ADDITIONALLY, THE HEATER AND DEFROSTER/DEFOGGER FAILED TO OPERATE AS DESIGNED. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

2014 VOLVO S60. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SIDE DOOR LOCK SAFETY RECALL. *LD THE CONSUMER STATED THE DOOR COULD NOT BE UNLOCKED, RENDERING THE PASSENGER SEAT UNUSABLE. *JS

ON 7/21/2019, MY 2014 VOLVO S60 (WITH 58,582 MILES) WOULD NOT START. THERE WERE NO ERROR LIGHTS, AND I HAD MY VEHICLE FULLY SERVICED IN APRIL 2019. I HAD ALSO DRIVEN MY CAR THE DAY BEFORE, AND THERE WERE NO ISSUES. I CALLED MY ROADSIDE SERVICE COMPANY AND HAD MY BATTERY CHECKED, BUT THE BATTERY WAS NOT THE ISSUE. I HAD TO TOW MY CAR TO A REPAIR SHOP. THE FIRST REPAIR SHOP STATED THAT THE 'SERPENTINE BELT FAILED AND WORKED ITS WAY INTO THE TIMING COVER, CAUSING THE TIMING BELT TO BECOME MISALIGNED. THIS CONDITION CAUSED THE VALVES IN THE CYLINDER HEAD TO CONTACT THE PISTONS AND BENT THE VALVES. CAR HAS NO COMPRESSION. WILL REQUIRE CYLINDER HEAD REPLACEMENT.' THIS FACILITY INDICATED THAT I WOULD NEED THE ASSEMBLY HEAD REPLACED ($7,424.03), A/C BELT REPLACED ($57.41), ALTERNATOR BELT REPLACED ($73.81), AND SERPENTINE BELT TENSIONER REPLACED ($131.09). ADDITIONALLY, BASED ON THIS SHOP'S REPORTS, MY VEHICLE'S WARRANTY COMPANY INFORMED ME THAT THEY WOULD NOT COVER THE REPAIRS. DUE TO THE HIGH COST OF REPAIRS, I HAD MY CAR TOWED TO A DIFFERENT SHOP FOR A SECOND OPINION. THIS SHOP STATED THAT 'ENGINE HAS NO COMPRESSION. INSPECTED CYLINDER WITH BORESCOPE. VALVE CONTACT MARKS VISIBLE ON TOP OF THE PISTONS. NEEDS INTERNAL ENGINE REPAIRS.' THE SECOND SHOP SAID SIMILAR THINGS AS THE FIRST SHOP. I DECIDED TO TOW MY CAR TO MY FATHER'S SHOP IN TEXAS, WHERE I KNEW I WOULD RECEIVE AN HONEST ASSESSMENT OF WHAT WENT WRONG. MY FATHER DIAGNOSED THE ISSUE AFTER TAKING THE ENGINE APART. ONE OF THE LEVERS WAS NO LONGER SECURING THE TIMING BELT, THUS CAUSING THE TIMING BELT AND ALL THE SUBSEQUENT PARTS TO MALFUNCTION. I HAVE INDICATED THE FAILED LEVER IN THIS PICTURE. RATHER THAN REBUILDING THE ENGINE, MY FATHER INSTALLED A NEW ENGINE. HE ALSO REPLACED THE GASKETS AND TIMING KIT. AFTER HE COMPLETED THE REPAIRS, HE SHIPPED THE CAR BACK TO DC, AND IT HAS BEEN DRIVING WELL.

ECO FRIENDLY SOY BASED MATERIALS USED FOR WIRING ATTRACTS RODENTS AND RESULTS IN MODERATE TO SEVERE DAMAGE. HAD MY CAR "EATEN" BY SQUIRRELS TWICE IN 3 MONTHS, THE FIRST TIME THE DAMAGE WAS AROUND $300, THE SECOND $2500! I HAVE NO GUARANTEE THAT THIS WONT HAPPEN AGAIN, IN FACT IT LIKELY WILL BECAUSE THE WIRE CASING IS STILL SOY BASED!!!!

BD44 SRS AIR BAG TRIM HAS BECOME LOOSE ON THE BACK OF THE STEERING WHEEL RESULTING IN A SHARP HARD PLASTIC BEING EXPOSED RESULTING IN THE DRIVER CUTTING HIS FINGER ( DRAWING BLOOD) WHILE DRIVING ON THE HIGHWAY. SIGNIFICANTLY DISTRACTED THE DRIVER AS HE REMOVED ONE HAND FROM THE WHEEL IN RESPONSE TOM THE CUT. APPARENTLY THE GLUE FOR THE TRIM IS INADEQUATE TO KEEP IT SAFELY SECURED.

TAHATA RECALL. MY TIRES ARE NO MORE SAFE TO DRIVE WITH FROM THE DEALER.AND ONLY AFTER 52000KM. I AM GOING IN VACATION AND I WILL NOT BE ABLKE TO DRIVE MY CAR WITH THESE TIRES

TL* THE CONTACT OWNS A 2014 VOLVO S60. WHILE ENTERING A COMMERCIAL GARAGE AND SLIGHTLY DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE ACCELERATED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO TWO PARKED VEHICLES. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND THEN TAKEN TO A DEALER. THE DEALER DIAGNOSED THAT THE ELECTRONIC IGNITION SYSTEM AND BATTERY SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

I LEASE A 2014 VOLVO S60. THE VEHICLE CAME EQUIPPED WITH CONTINENTAL TIRES, SIZE 235/45-R17-97V. THE DOT # IS AF8P-NIH6. THE ODOMETER HAS 8, 550 MILES. I DRIVE THE VEHICLE VERY CAREFULLY AND CONSERVATIVELY. I HAVE NOT HIT ANY CURBS, CARSTOPS OR POTHOLES. ON JANUARY 7TH I REPLACED THE LEFT FRONT TIRE DUE TO A BUBBLE IN THE SIDEWALL. TODAY I NOTICED A BUBBLE IN THE FRONT RIGHT SIDE TIRE. I BELIEVE THESE BUBBLES ARE DUE TO A MANUFACTURING DEFECT AND NOT BECAUSE I HIT SOMETHING WITH THE TIRES. PLEASE INVESTIGATE THIS COMPLAINT.

TL* THE CONTACT OWNS A 2014 VOLVO S60 EQUIPPED WITH CONTINENTAL PRO CONTACT TIRES, SIZE 235/45 R17. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, A LOUD NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE PASSENGER REAR TIRE BLEW OUT. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 4,800. THE DOT NUMBER WAS NOT AVAILABLE.

FRONT LEFT WHEEL CAME OFF WHEN PULLING INTO GARAGE ONLY HELD ON BY 1 AND 1/2 BOLTS. 4/13/2014 ENGINE STOPPED RUNNING WHILE PULLING INTO TRAFFIC CAR STALLED IN MIDDLE OF THE ROAD. 5/5/2014 DYNAMIC TRACTION CONTROL SYSTEM FAILED AND CAR BECAME UNCONTROLLABLY WOBBLY WHILE DRIVING. 5/5/2014 OTHER NUMEROUS FAILURES INCLUDE: BREAKDOWN OF THE COLLISION AVOIDANCE SYSTEM. CRUISE CONTROL DOES NOT WORK. FRONT CAMERA MALFUNCTION-TOOK IT IN TO GET FIXED STILL NOT WORKING CORRECTLY. AC BREAKS DOWN ? TOOK IT IN TO GET FIXED STILL HAS PROBLEMS. SPEED LIMIT CAMERA DOES NOT WORK. *TR

TL* THE CONTACT OWNS A 2014 VOLVO S60 T6. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AS THE CONTACT RELEASED THE CRUISE CONTROL FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A NEW PROGRAM NEEDED TO BE DOWNLOADED INTO THE CENTRAL COMPUTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 2,200.

I PURCHASED THE CAR ON FRIDAY, OCTOBER 18, ON SATURDAY, OCTOBER 19, THE CAR WENT HAYWIRE, WINDSHIELD WIPERS WOULD TURN OFF, NO TURN SIGNALS, NO HEADLIGHTS, AND NO INSTRUMENT PANEL. TOTALLY UNSAFE. CONTACTED DEALER, AND HE SAID, "WOW, YOU'RE THE 2ND PERSON TODAY TO CALL WITH THESE ISSUES. WE THINK THERE MAY BE A RECALL, BUT YOU'LL HAVE TO TAKE IT TO THE GERMAN DEALERSHIP ON MONDAY." NO HELP, NO CONCERN FOR SAFETY, NOTHING! HAD THE VEHICLE TOWED IN ON MONDAY, AND GERMAN DEALERSHIP HAS TO ORDER THE SOFTWARE. MY CAR SITS, THE DEALERSHIP THAT SOLD THE S60 TO US, DENIES THAT THERE IS A RECALL ON MY VEHICLE! CAPITOL MOTORS SHOULD BE CLOSED DOWN! I AM PAYING FOR A NEW CAR, I CANNOT EVEN DRIVE! *TR