There are 3 stored owner reports matching the electrical system leading-label group for the 2018 Volvo S90 in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 3 of 3 matching reports.
Open the full vehicle complaint log (all categories)At 5pm while driving home, which was 2 hours away, I needed to stop and refuel. At the pump I pushed the fuel door and it would not release to open. After many tries it would not open. I called Volvo On Call and informed them of the problem. The agent relayed that I should go to the back of the car near the fuel door, and with the remote lock and unlock the door which should release the door. It did not work. I tried it again with no success. The agent then informed me that there is no other way to open the door and to go to a Volvo dealership to get repaired. I asked the agent is there a way to open the door from the trunk, for instance like a rope to pull to manually open the door. He said unfortunately no. So, I am no where near a dealership and if I was it would be closed, it is after 5pm on February 17 and its 20 degrees outside and I need fuel to get home. I get in my car and search the internet on a possible way to open the door and I see that this is a big problem with Volvo that has affected many families and individuals that, as I, have been put in a compromised possibly dangerous position. While at the gas station I fortunately saw a tow truck and asked the driver if I could borrow a screw driver to try to pry open the door to which I was successful. A simple pull cord in the trunk, as some vehicles have, would have solved this issue without putting anyone in a precarious situation. I took my car to a mechanic and he replaced the fuel door lock solenoid.
The rear door will not open from the inside or the outside. Apparently this is a door lock actuator issue experinced by many volvo owners. It is extremely dangerous not to be able to open a rear door in the case of an accident or other incident where you need to enter or exit the car. Dealer confirms that there is an issue with these. No warning message appears when inoperable.
The contact owns a 2018 Volvo S90. The contact stated that the Vehicle Connectivity Module (VCM) had an error causing the Telematics and Driver Support Systems to function improperly. The contact stated the "Volvo on Call Service Required" warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the software installed in the Vehicle Connectivity Module (VCM) needed to be updated. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V800000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.