There are 2 stored owner reports matching the brakes leading-label group for the 2020 Volvo XC40 in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 2 of 2 matching reports.
Open the full vehicle complaint log (all categories)SUPPLEMENTAL INFORMATION FOR ODI#11708898. I am providing additional documentation to this ODI case. I had to create a new complaint since there appears to be no way on-line to add this information. Gunther Volvo has not provided ANY status updates of my vehicle which has been in their possession since Sunday, January 4, 2026. The Director of Customer Experience, Nyam Smith had not responded to my email sent on 1/4/2026. Volvo Customer Care had assigned a case # for towing and for the safety incident but both the dealership and Volvo Customer Care have been unresponsive. I did not receive responses to my texts to the dealership asking for any updates, and Nyam Smith said in an email that I needed to get any updates from Volvo Customer Care. I called them to get an update but Pablo had no update and said he had to call the dealer! The Service Tech I had talked to on 1/5 about the car left me a voice mail at 5:05 PM on 1/5 stating that the foreman has been in contact with Volvo Engineering and that they had a few questions -- how many times had this issue occurred, how did I get the car to stop running and they requested a photo of the shoes I was wearing. I sent that photo that evening but I never received any response from numerous texts asking for a status. They have not provided a courtesy loaner for the past 15 days so I have had to incur incidental rental charges. 1/9/26, I spoke to Jocelyn at Volvo - she was unable to give any updates but she sent me a form (one of the questions asked where the vehicle was!) -- I emailed the completed form that same day but received no acknowledgement from them until 1/15. They sent me a form authorizing an investigation of my car. I have not received any further communication from Volvo Cust. Care or the dealer. They are withholding diagnostic. data (BCM/ECU logs following the unintended surge event on 1/4/26. I am calling the dealer 1/19 to speak with Vasil Blagoev, Service Mgr. for a status
My XC40 has 24, 500 miles on it, and it has already had three sets of brake rotors replaced. The dealership reported "warped rotors" on my front brake rotors in the summer of 2021 at 15,000 miles and replaced them. Now at 24,500 miles, both the front and rear rotors were again "warped" and replaced by the dealership noting that the "rotors had pad transfer marks".
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.