2022 Volvo XC40 Complaint Log

Even after the last recall campaign, my vehicle still frequently fails to activate the backup camera with a message stating Backup Camera unavailable. The software update that was intended to resolve the issue has not worked. I've seen multiple other Volvo drivers complaining about the same issue online. This is regarding the following previous recall: Recall R10320 WAM Upgrade, Model Year 2021-2025 S60, V60, V60CC, S90, V90, V90CC, XC60, XC90, XC40, EX40, C40 and EC40 vehicles The supposed fix was provided in software version 3.5.14, and my vehicle is currently on 3.7.0

While driving the power steering fails. This is after the dealer had installed a software fix for this problem

The backup camera doesn't always work. There are times when you will put the car in reverse and it will attempt to display the backup camera but instead says camera is temporarily unavailable. There recently was a recall for this, twice, but the issue continues to occur.

My vehicle is affected by the recall #R10320 or NHTSA # 25V282. The recall letter states that the dealerships have the updated software available to solve the back-up camera issue, also over the air update will solve the problem later if that is my choice. The problem is that I see this as just a marketing ploy to get me into the dealership and upsell me on something I don't want. The OTA update should be available at the same time the dealership has the software. This is not an acceptable situation. This issue has always been very annoying and inconvenient and continues to be so. I just don't want the inconvenience of going to the dealership where there should be an alternative.

Car has had a previous software recall done at a Volvo dealership to address issues with the back-up camera, but even after the recall, the camera display is still frequently malfunctioning. When in Reverse, the back-up camera display often freezes for several seconds at a time while the car is in motion. This is very dangerous since anything moving behind the car (such as a small child or animal) is completely invisible until the display unfreezes. At least once a week the camera will fail to work entirely and just display a text error on screen: Camera is Temporarily Unavailable. This generally goes away on its own, but often takes putting the car into Park and back into Reverse. Occasionally, resetting the head unit is required to clear the problem.

After recall took my car for repair to the volvo dealer. They installed the new software version 3.7 but it did not fix the problem..still i am getting backup camera not available massage.

Backing in to garage got camera not available, happens intermittently, cause is due to inherently underpowered CPU for head unit Volvo installed, it was out of date at time of manufacture, they have announced a new cpu for 2025/26 model year vehicles. Vehicle is on latest software that was supposed to address this issue

I was getting the "Rear Camera Not Available" warning, starting months ago. I received the notification of the Volvo recall R10320. I scheduled a software inspection/upgrade at the dealer. On July 8, the dealer installed the newer software that supposed to take care of it. Revision 3.6.4 was installed. It seemed okay for a week. Now the same warning message comes up about 25% of the time. Perhaps an even newer version may have fixed the issue? I made another appointment to check on it. But the dealer cannot see the car for another week.

I was parked at the grocery store. Got in the car and selected Reverse. The Infotainment screen cleared and produced a Camera is Temporarily Unavailable. I tried the same thing several other times. Same result. My software level is 3.6.4. My understanding is this level includes the fix for Recall R10320.

The contact owns a 2022 Volvo XC40. The contact stated while attempting to reverse the vehicle, the rearview camera not available message was displayed. The vehicle was repaired under NHTSA Campaign Number: 25V282000 (BACK OVER PREVENTION); by the previous owner however, the repair failed to repair the vehicle. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure, and informed the contact that a supervisor would reach out. The failure mileage was 24,480.

On 7/5 car's cameras (all of them) went off again when and Camera Not Available message displayed on console. We had already gotten the NHTSA required software upgrade on 7/2 that was to correct this problem. Once the vehicle was turned off - and started again -- the cameras worked. But it's anyone's guess how long that will last. I called the dealership and they reported that "about two other vehicles" that had the recall and had their software upgraded also came back in with the same complaint. There's no remedy yet from Volvo. Just wanted you to know their "fix" in response to you is not really a "fix."

The front driver or passenger doors do not open 100% of the time when pulling on the handle. This behavior happens after the car has been unlocked. It happens when pulling at an angle that is slightly up and quick in motion. If you pull directly out, away from the car body, and slower it will open up without issue. I was able to reproduce the behavior at the dealership and was informed that Volvo doors don't open when you do that quick of a motion. Based off that response I do not believe the dealership inspected the door mechanism but instead left it as an accepted issue with the car. I fear if there were a situation when I needed to get into the car immediately it may require multiple pulls on the door handle to work properly.

Hi, I have a 2022 Volvo XC40 Recharge (Full Electric) I and EVERYONE else has had issues with the back-up camera flickering and going out completely and giving a "Camera Not Available" message on the screen in the car. Volvo has said a few times they have a fix for this issue. And the latest vehicle OS update 3 5.24 which I had installed at the dealer last week said they fixed the issue. They have NOT. I am still getting the message and no camera. This is not an isolated issue. I am member of a Volvo XC40 recharge forum and this issue is on all cars. It's a software issue. Its very dangerous to start backing up with the camera on and then all of a sudden it goes out. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I tried to back up my car, the backup camera on the screen keeps displaying temporarily unavailable warning on the screen. This happens 5 out of 10 times...

In the past 3 months, my 2022 Volvo XC40 has experienced four complete power failures, each requiring a tow. 1️⃣ The first incident occurred while waiting at a left-turn lane; the car stalled and would not restart. 2️⃣ The second incident happened at a car wash where the vehicle died mid-process and could not be restarted. 3️⃣ The third incident was the most dangerous—while driving at 50–60 mph on a single-lane road, the car suddenly lost all power. I was fortunate to find a safe spot to pull over. 4️⃣ The fourth incident occurred on July 4th while I was visiting a town 2.5 hours from home. After stopping for gas, the car wouldn’t restart and had to be towed to a local Volvo dealership. These repeated failures create a serious safety risk, especially for drivers like myself who use highways regularly. Sudden loss of power at high speeds could result in a collision or leave occupants stranded in dangerous situations.

Backup camera not working: Repeated get no backup camera image - just see a black screen with message "Camera unavailable" or "Camera temporarily unavailable". This happens more often than the camera works. Seems to be related to OTA software update - had no camera problems for a most of the year and then after an OTA the camera issues began.

My car was sitting inside my garage, and just formed a crack, with no external disturbance. There is absolutely no way this was caused by external damage. You will see in the pictures that there is no external damage, and you can mainly see the crack looking up from inside the car. If you look at pictures of the glass, you see that the crack is on the underside of the glass, and that there is no single point of impact (like a radial crack, or chip, or anything on the outside surface). The Volvo dealership I took my car to said that even if it is a defect or an installation issue, that Volvo would do everything in their power to deny my claim. The dealer said they will document that that this was caused by external damage like a rock hitting the roof, even though I told them several times that the car was not being driven and was sitting inside my garage for months. I asked the dealer if they could show me exactly where the damage was, if they could point out to me where he initial outside impact or chip was. The dealership could not specifically point out where the chip was. I have contacted Volvo customer service and filed ethical complaints. They have more or less admitted to denying warranty claims on false evidence. It is also clear that the dealer gets paid more if it is not done through warranty, so they have no incentive to tell the truth (that this was a manufacturing/installation defect) I have done plenty of online research and found that many many other Volvo xc40 owners have the same defect in cars between 2020-2022 (their roof glass forms a horizontal crack completely unprovoked.) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a safety-related defect involving the Automatic Emergency Braking (AEB) system in my vehicle. The AEB system has repeatedly activated without any apparent reason, causing the vehicle to brake suddenly when there are no obstacles, vehicles, pedestrians, or road hazards present. These events have occurred under normal driving conditions. I have taken the vehicle to the dealership at least five times (possibly more) for this same issue. Each time, the dealer has stated that the vehicle is “operating as designed” or that they were unable to identify or correct the problem. Despite these visits, the unintended braking continues to occur. There have been passengers in the vehicle during these incidents who witnessed the sudden, unnecessary braking and can confirm that no hazard was present at the time. This defect creates a serious safety risk, as unexpected braking could easily result in a rear-end collision or loss of control. I am increasingly fearful that this issue will cause an accident. I am submitting this complaint so NHTSA can investigate whether this defect affects other vehicles with the same system and take appropriate action to protect public safety.

Both front strut upper bearings failed with less than 30k miles. Continued noise coming from front end diagnosed as failed left strut, causing left upper bearing and strut to be replaced. Polestar 2, which uses the same assembly and Volvo have issues technical journals. Polestar is issuing an upgraded part, though it appears Volvo is not. Owner forums comment on this issue and it is well known with Volvo. A solution for the front suspension should be implemented under a recall as failure of these parts is premature and seems to represent a manufacturing defect.

The contact owns a 2022 Volvo XC40. The contact stated the vehicle was in park, with no accelerator pedal or brake pedal being depressed when it experienced an unintended acceleration. As a result, the vehicle crashed into a pole where it came to a stop. The air bags did not deploy. A police report was not filed. No warning lights were illuminated on the vehicle. The contact mentioned the auto braking did not engage along with the other equipped safety features. The vehicle was restarted and driven to the owner's residence where it remains. The vehicle was not diagnosed or repaired. The local dealer and manufacturer were notified of the failure, and a case was opened with the manufacturer. The failure mileage was 33,710.

I am on my third Volvo in ten years, a 2022 XC40 that I purchased in new from the dealer. It's actually my second Volvo XC40. However I have had serious safety issues with the current model as it has repeatedly engaged the anti collision braking nearly causing an accident on one of the 8-9 times this has happened. It was taken in to two different dealers multiple times for repeat errors with the anti collision system. Each time the system has activated - 8-9 times - the road conditions are perfectly fine and there are no cars or obstructions in the road. On a recent incident in 2023 my kids were thrown forward and all of our luggage ended up dispersed throughout the car. It was a hard brake from about 40 mph down to nearly zero before I could get control of the vehicle. The only warning was a message and red colors on the dashboard at the same time as the braking. If a car had been following me we would certainly have been hit from behind. It has been a terrifying experience with each inaccurate activation of the anti collision feature, but Volvo services in contact with Volvo engineers can't fix it. And they won't provide me with any details or access the computer to substantiate my claims. I contacted my salesperson out of desperation and he agreed that this wasn't normal. He submitted a request for a trade assist but it was denied by Volvo. I feel compelled to let other owners know as it is a very serious safety flaw that is being ignored by Volvo.

Vehicle started shaking uncontrollably and was unable to accelerate. I was to get it to buck and jerk and coast to my house out of a dangerous intersection. Error stated Propulsion System Failure. Shutting off the car and restarting the error code stayed. However, the next morning, the error code disappeared. Volvo was unable to replicate issue but did see a software update. What scares me about this propulsion thing though is if happens on my commute without any warning.... and just an over the air software update to cause huge safety issues.

Resubmitting as not sure if last submission was received... We recently noticed a strange crack developing in the front panel of the sunroof of the car. The cracks are very linear in nature, and there is no signs of a impact point and no "spiderwebbing" type cracks apparent. When I researched online, I was surprised to see a large number of other Volvo XC40 Owners that had the same issue, with the same type of hairline cracking in the same location on the same sunroof panel (see "https://www.xc40forum.com/threads/crack-in-panoramic-sunroof.2403/page-3" for examples). In each instance, no other damage or evidence of a strike is reported on the vehicle to any surface or glass. All respondants say that Volvo asks you to bring the car in and then quickly states they believe it is caused by a rock strike, not a manufacturer problem. I personally tried to help the service tech I spoke with understand the improbability of that claim, (i.e. that the cause was something dropping straight down from the sky to that it could hit impact the direct top of the vehicle with enough speed to crack the glass, but slow enough to not ever create any spider webbing in the same general area of the same panel of glass on multiple like vehicles of the same model without leaving any trace on any other surface in multiple geographies). I believe the issue to either be something structural causing a stress fracturing, or subpar glass used in the panel (since other panels on this car and other cars are not experiencing the issue). My concern and reason for reporting is that it appears the issue is growing in incidents reported, and if this panel breaks while someone is driving the results to themselves and others on the road could be a huge safety concern.

A series of large cracks have formed on the sunroof panel of the car. The cracks are on the top of the vehicle, and there have been no occassions of rocks or debris hitting the vehicle (which would have been noticed as it would've needed to be a direct hit straight from the sky). I live in San Diego and the car us usually garaged, so there have been no weather incidents to consider either. Plus, the cracks appear to be stress fractures as there is no spider-webbing type breaks which you would expect to see with strike. This same breaking has been noted by various other owners of this car on a forum (https://www.xc40forum.com/threads/crack-in-panoramic-sunroof.2403/page-3) including pictures of the breaks. In each case, it is the same glass panel directly on the top of the vehicle, the same side to side cracking near the front of the panel, and always Volvo says "it must be a rock strike". (Local Volvo service center said the same to me on 3/7/23). However, it seems very unlikely that everyone would be experiencing the same stress type cracking (not spider-webbing) near the same part of the panel, on the same panel, on the same type of car - AND that all were hit by a top down direct rock strike to that part of the vehicle without ANY other damage to any other part of the roof or hood. From the forum it looks like this has been reported by others to the NHTSA. My concern is that this panel will continue to crack until it potentially shatters glass on the occupants of the car, potentially while in motion which could present a risk to the occupants as well as others on the road. This should be addressed by Volvo at their expense, and given the consistency and growing number of reports should be addressed quickly before something much more dangerous occurs.

When backing the vehicle out of a parking space on Wednesday, December 21, 2022, the vehicle lurched and moved very slowly. The center HUD displayed the message, "Slow Down. The Vehicle will reduce speed. Propulsion system failure." The vehicle was towed to the Volvo certified dealer in Roanoke VA. The technician "reset" the error code and released the vehicle to me. The dealership could not tell me if the vehicle was safe to drive. I called the dealership multiple times, and they stated the problem was being investigated by Volvo corporate. Still, no one can tell me if and the conditions the vehicle will begin its automatic deceleration protocol. I have a second report now from the dealership that the error must occur twice for them to investigate it more thoroughly. I feel fortunate that this occurred in a parking lot, and not while travelling at any speed in heavy traffic. Volvo online forums have been reporting this error since at least August 2022. https://www.xc40forum.com/threads/propulsion-system-failure.5150/ This is the second response from the dealership after I called today for progress: "–based on your DTC codes it appears you are referencing TJ-36309, CMA BEV IHFA Internal Processor Failure. At this time the concern has only occurred 1 time and has not returned after following the TJ. A software fix is still under development to prevent misdetection of these DTCs, as you stated. This TJ was only released last month, VCUSA is working towards a solution. However, if the codes return it signals further fault tracing is needed and we will have to evaluate the situation if it happens." This does not sound safe, and I thank you all for reading.

The contact owns a 2022 Volvo XC40. The contact stated while dropping off her niece at school, the vehicle was at a complete stop with the brake pedal depressed; however, the vehicle accelerated unintendedly and drove over the pavement. The brake pedal was depressed but failed to respond. The vehicle crashed into the wall of the school and crashed into the school fence. The curtain air bags were deployed; however, the front driver's side air bag failed to deploy. The contact sustained pain in the right shoulder. The contact received medical assistance the following day. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was notified of the failure and referred the contact to a Volvo Collision Center. The Volvo Collision Center took the vehicle to their location and informed the contact that they were awaiting a Volvo engineer to diagnose the vehicle. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 7,000.

The rear backup camera consistently fails to provide a view while in reverse. The camera either blinks between a view and black screen, or will completely fail and say the camera is unavailable.

Right (passenger side) rear window failed at highway speeds. Window shattered spreading small pieces of glass throughout car interior. No projectiles found in the debris, and no other vehicles were around when window shattered.

See accompanying letter.Cracked panoramic sun roof, with no evidence convincing stone damage, people with similar issues , involving same model.

The GPS continues to stop working, it states it is "searching for GPS". It has been to the dealership three different times for this software malfunction with no resolution.

Blind Spot monitoring indicates a vehicle is in the blind spot area when no other vehicle is actually present. It has also failed to warn that a vehicle is actually in the blind spot when one was. On some occasions it just starts blinking erratically. I believe this is happening primarily on the driver side but I an not sure that it is not an issue on the passenger side as well. The date provided below of the incident represents the most recent time this event has happened but note it has happened multiple times. The photo provided shows the warning indicator lit but no vehicle in the area. I have additional phots if you would like them please just let me know.

The contact owns a 2022 Volvo XC40. The contact stated that material used to manufacture the rear lift gate parcel shelf in the vehicle would fracture when touched, causing small fiberglass shards to become stuck in the skin. The cause of the failure was not yet determined. The manufacturer and local dealer were both notified of the failure but no assistance was provided. The failure mileage was 300.

I was driving Westbound on a 2-lane tree-lined county road at around 9:00 AM with the sun behind me. Without any other vehicles, pedestrians or objects, the car came to a sudden hard-brake stop with the seatbelt clenching around me. I was alarmed by this "phantom braking" experience. I have an appointment with my local Volvo dealer, though I don't expect a resolution. Instead, I will request this so-called safety feature be disabled. I am extremely concerned if this would have happened on a busier street or highway.

Problem with rearview backup camera when in dark the camera shows red that when backing up in the dark the tail lights are so bright that all as could be seen is red you cannot see any objects that are behind the vehicle

The contact leased a 2022 Volvo XC40. The contact stated that while using the backup camera at night, the brightness of the taillights would obstruct his vision while reversing. The manufacturer was notified of the failure and provided him with a case number. The contact also notified the dealer of the failure and an inspection was performed. The inspection determined no fault with the camera system. The manufacturer then sent him an email that also informed him that there were no defects with the camera. The vehicle was not repaired. The failure mileage was 1,500.

The contact was test driving a 2022 Volvo XC40 equipped with Pirelli tires. Tire Line: Pirelli, Tire Size:2255/40R20, DOT: Not available. The contact stated while driving at 3 MPH and making a turn in her driveway, the vehicle bumped the curve and the driver-side rear tire blew out. The contact stated it was the original tire. The dealer was notified of the failure. The manufacturer was notified of the failure and advised the contact that they will follow up on the failure. The tire was replaced. The vehicle failure mileage and the tire failure mileages were unknown. The VIN was not available.