2025 Volvo XC40 Complaint Log

Despite multiple repair attempts by Volvo Cars Sugar Land — including software reloads, module reprogramming, and the completion of Recall R10333 — the vehicle continues to experience failures that directly compromise my safety and the safety of my wife. I no longer feel safe operating this vehicle. My XC40 has undergone five documented repair visits, including: • Electrical system failures • Infotainment instability • Parking sensor and camera malfunctions • Multiple software reloads and module reprogramming • Recall R10333 “Total Upgrade” On March 11th, while driving at approximately 60 mph on the highway, the IHU screen froze, went completely black, and all audible safety indicators inside the cabin were lost, including: • Turn signal click • Hazard flasher sound • Parking sensor tones • Multimedia audio This condition lasted for nearly 10 minutes, during which I had no ability to safely signal lane changes or rely on audible warnings. I was forced to continue driving until I could safely pull over. After parking, shutting the vehicle off, and waiting several minutes, the IHU restored itself. This incident occurred five days after the most recent repair attempt and represents a serious safety hazard and a complete loss of trust in the vehicle’s reliability.

My car randomly has a battery charging fault. An alert stating “stop safely 12V battery critical charging fault” will just pop up while driving and then put the vehicle in turtle mode. This is an intermittent fault and is likely a false indication. This could cause an accident because it causes the car to slow down. This could happen on a highway.

I was pulling out of a parking space, and the car opposite me in the next row was pulling out at the same time. We backed into each other, damaging both cars. The ADAS failed to activate the rear camera, automatic emergency braking, parking collision warning, and rear cross traffic warning. There were no injuries, so we didn't call the police; we exchanged insurance info. The other driver was also driving a Volvo, and the ADAS also failed in his car. The first thing we said to each other was, "What happened to all the Volvo safety alerts!" I called Volvo to report the incident, and we set up an appointment for an inspection. A few days later, the ADAS failed again when I was backing out of a space. A car drove behind my car as I was backing out and my car banged into the side of the other car. I could not believe that every warning system failed again and I reported it to Volvo. They conducted the inspection and reported no issues with the car. I requested a copy of the inspection, and they said they can't send it since it's proprietary information. I disputed that argument since it is my car and my safety at risk. The same day, I was notified of the urgent 2026 Volvo recall due to a rear-view camera failure that could cause a collision. This is the second recall, a 2025 recall for the same issue.

The contact leased a 2025 Volvo XC40. The contact stated that upon shifting to reverse(R), the rearview camera displayed a narrow view of the roadway, limiting peripheral visibility. The vehicle was taken to the dealer; however, the failure could not be corrected. The contact later received notification of NHTSA Campaign Number: 25V908000 (Back Over Prevention) and personally completed the software update, as per the manufacturer's instructions; however, the failure persisted. The dealer was notified of the failure, and a service appointment was scheduled. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as designed. The failure mileage was approximately 50.

back-up camera delays coming on when car put in reverse. Have had the car for over a year and taken to dealer for repair, with no result. Volvo model XC40 not listed on nhtsa site for recall #25V908 (Mfg R10333).

Two Issues: 1. "Check Engine Light" comes on for no reason. This has happened six times (I have video recordings and maintenance reports from the dealership.) In the last maintenance report, Volvo technicians acknowledged the issue and stated that "AS OF NOW NO SOLUTION FOR THIS TO BE FIXED, VOLVO WILL BE LOOKING INTO THIS FOR FURTHER NOTICE." They also told me to just ignore the light if it comes on again. So, if there is a real and dangerous engine malfunction, there is no way to be alerted. 2. The entire sound system goes off while driving. This has happened few times. When this issue occurs, there will be no sound of alerts (turn signals, collision warnings, parking warnings, air conditioning, Google Maps, radio, etc.) The sales associates and manager told me this happens to their vehicles as well, and told me to reboot the screen whenever it happens. In one incident, I had to pull over in a shopping center parking lot to reboot the screen. No permanent solutions to this issue as well.

360 degree Camera not available. 360 Degree Camera is malfunctioning sporadically. It will completely disappear and a message on the infotainment display will not “Camera Temporarily Unavailable. We have reset the unit as per manufacture specification and it doesn’t solve the issue. We can sometime lock the doors, leave it overnight and it will set-reset and grin the camera back on line. This has now napped twice in the space of 500 miles from new. There are multiple owners report regarding this defect. Volvo has not heat solved the issue from happening thru software or hardware updates.