2017 Volvo XC60 Complaint Log

The support battery for start/stop started to show on the dash and tells me that service is required about 2 weeks ago. "THE LOCATION OF THE BATTERY IS MY CONCERN". A month ago, the air coming out from the vent of the ac/heater started to smell like a rotten egg, a very strong smell that gives me a headache and makes me dizzy. This smell comes and go.I had to open the windows and switch to recycled air, this helps a little bit. I brought my Volvo to 2 shops about 3 weeks ago before I went to the dealer on Feb 16, 2024. The first shop smelled it and said they checked the catalytic converter and run a diagnostics and emission and they said emission is very good and there is no problem with the catalytic converter and suggested to bring it to the dealer. They said it could be coming from the battery and I told them that the battery is new and main battery has a box casing so the strong smell is definitely not coming from the main battery. I didn't know that there was another battery. I brought it to an exhaust shop and said the same thing, no leaks in the pipe and catalytic converter and smoke coming from the exhaust looks normal and smells normal. Next I brought it to the dealer and they did nothing and simply stated they could not duplicate the problem. I had no choice but to do an extensive research to find out where the location of the support battery so I can change it myself. I always wondered why the smell is so strong in the passenger side intake screen cover of the cowling. I couldn't believe where Volvo had placed the second battery/support battery. It was on the passenger side, right next to the air intake for the AC/heat of the car and is covered by the cowling between the windshield and the engine. Harmful gases that can potentially come out from the battery is directly suck in to the intake of the car's air conditioner.

SRS Airbag light came on three times in a month but did not stay on. Took it to Volvo dealership to see what the issue was. According to dealership- there was loose pin tension in the left front door harness. They checked for codes and received SRS B11A081 left side pressure sensor message failures. Followed VIDa fault tracing and found the loose tension in SRS pins in the driver door harness. They had to replace the SRS terminal pins and splice wiring. The dealership did mention that this has happened with 3 or 4 different Volvo models already this year. It sounds like it's a defect in the manufacturing of the SRS system within the doors. However, Volvo warranty will not cover this repair. My primary concern was that the airbag was deactivated this entire time, even when the light was off. Again, the warning only came on for three trips in an entire month. I had assumed it was a software glitch, since when my software needs updating electrical things start to happen (i.e. spacial sensors going off when nothing is around me and I'm parked).

Got into my car, pulled out of a parking spot and approached a stop sign. The brakes suddenly became extremely mushy and the brake peddle went all the way to the floor. I didn't notice an issue when I pulled out of the parking spot. I was unable to continue driving as the brakes were not usable. I had the car towed to the dealer and they indicated the brake booster and vacuum pump failed due to "normal wear and tear". The vehicle was purchased at, and always maintained at our local Volvo dealer. Luckily no accident occurred.

I pulled my car out of the garage, I saw I had not taken the trash out and had my foot on brake. the car has an automatic shut off at stops to save gas. It shut off, I jumped out thinking it was "off" as there was no engine sound. The car started back up and started going forward. I attempted to jump in to hit the brakes ... it kept going and hit side mirror, door, me and then kept going! it never stopped! crushed me half in half out of door. my friend jumped in stopped it from passenger side and then started it up to back it up and remove me. I was taken to trauma with fractured pelvis, broken lumbar, cracked ribs and a concussion and stitches! this is supposed to be one of thee safest cars. my family owns 3! the sensors did not stop the car! period! called volvo and they blew me off after several drawn out forms. Said the car will not stop in reverse. I was going forward! I paid for the black box to be downloaded and it shows NO collision recorded but I need two new doors its so bad! it has been since first week of feb that I have been rehabilitating and several of my doctors have asked why this was not a case with a lawyer? so far most do not want to fight volvo I guess. I need help with this. I have proof it did not stop or even show collision from sensors. Thank you Kimberly Bradshaw

I will followup once I have a report from a mechanic. My car stalled while driving in heavy traffic; a pedestrian ran in front of me and I braked. I didn't hit anything or anyone, not even a pothole. My car stalled and all the dashlights went off. I put the car in park and tried to restart, but it would not start. My emergency lights wouldn't work and because I was on a busy thoroughfare in DC, my daughter and I were nearly rear ended by a bus. Even after we got out of the car, we watched other cars nearly hit it because it couldn't be pulled over and the emergency flashers wouldn't turn on. The mechanic said that the battery was fine. I had a regularly serviced oil change 2k miles ago, and everything was fine. The mechanic will replace the starter since the car will no longer start, but said that a bad starter would not cause the car to just die in heavy traffic. I called Volvo to report the issue, but they said they wouldn't take safety reports unless it was towed to a Volvo dealer. Of course, my car stalled out far away from a Volvo dealer, and roadside assistance only tows to the nearest mechanic.

The fuel pump regulator failed causing the fuel pump to fail way to early (car has less than 60K miles). In addition, the floats in the fuel tank itself stick making the fuel gauge unreliable. We have had to replace the fuel pump regulator, fuel pump and also have an unreliable gas gauge now unfortunately. The car failed while we were driving through the canyon in southern CA which was terrifying and very dangerous. We are fortunate we were able to steer off the road and get out of the way.

2017 VOLVO XC60. CONSUMER STATED THAT VOLVO VEHICLES ARE UNSAFE DUE TO NO LONGER HAVING SPARE TIRES IN VEHICLES. *LD *JS

TL* THE CONTACT OWNS A 2017 VOLVO XC60. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN. THE VEHICLE WAS TAKEN TO SMOLISH VOLVO (20360 GRANDVIEW DRIVE BEND, OREGON 97701, (541)-639-3005) TO BE DIAGNOSED. THE DEALER REPLACED THE STEERING WHEEL COMPUTER SENSOR, THE STEERING WHEEL RACK, AND THE STEERING WHEEL FLUID RESERVOIR; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 191112-000964. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

I WAS T-BONED BY ANOTHER SUV IN THE DRIVER'S DOOR, DAMAGING FRONT & REAR DOORS, FRONT PANEL AND BACK PANEL. MY CAR WAS STOPPED GETTING READY TO MAKE A LEFT TURN AND THE OTHER VEHICLE STOMPED THE GAS TO MAKE A LEFT TURN AND HIT ME DIRECTLY. DOOR WOULD NOT CLOSE AFTER IMPACT AND ALL OF THESE PARTS REPLACED. AIR BAGS NEVER DEPLOYED AND INSURANCE ADJUSTER INDICATED THAT THIS MODEL VOLVO DOES NOT HAVE SIDE AIRBAGS. PLEASE ADVISE..

THE VEHICLE DOES NOT REPORT THE FUEL LEVEL ACCURATELY. OVER THE PAST 6 MONTHS THE VEHICLE HAS RUN OUT OF GAS 3 TIMES, ALL WHEN THERE WERE TWO BARS OF FUEL ON THE GAUGE, AND THE REMAINING MILEAGE HAS BEEN BETWEEN 80-90 MILES. THERE CLEARLY SEEMS TO BE A PROBLEM. THE SECOND TIME THE VEHICLE WAS TOWED TO A VOLVO DEALER AND THEY SAID THE VEHICLE WAS WORKING FINE. I'LL TAKE IT BACK AGAIN AND MAYBE THEY WILL FIX IT THIS TIME. THE LAST TIME IT RAN OUT WAS YESTERDAY ON AN OFF-RAMP OF AN INTERSTATE HIGHWAY AT 10:00 PM. IT WAS DARK BECAUSE THERE WERE NO STREET LIGHTS AND THERE WAS NO SHOULDER TO PULL THE CAR ONTO. THERE WERE NUMEROUS CLOSE CALL WITH VEHICLE NOT SEEING THE STOPPED VEHICLE UNTIL THE LAST SECOND. MY TWO KIDS AND I WERE LEFT STRANDED IN A VERY DANGEROUS SITUATION.

ENGINE CONTROL MODULE (ECM) FAILED AT 56,000 MILES. CAR HAS BECOME INOPERABLE.

TL* THE CONTACT OWN A 2017 VOLVO XC60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE SWERVED TO THE LEFT AND THE RIGHT. THE CONTACT RELEASED THE ACCELERATOR PEDAL AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE, HOWEVER NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

CONSTANT PROBLEMS/FAILURES WITH START/STOP FUNCTION. CAR'S ELECTRICAL SYSTEM WILL COMPLETELY SHUT DOWN FOR NO REASON WHILE IN TRAFFIC AND ENGINE WILL NOT RESTART. CAR HAS TO BE SHUT OFF AND SYSTEM HAS TO BE RE-BOOTED. DEALER SERVICE DEPT CAN FIND NO PROBLEM. MOST RECENTLY, CAR'S STARTER MOTOR FAILED AND HAD TO BE REPLACED UNDER WARRANTY BY THE DEALER. HAVING THE CAR'S ENGINE START/STOP SYSTEM CONSTANT FAIL IS A SERIOUS SAFETY RISK. WE HAD SERVERAL NEAR-MISS ACCIDENTS CAUSED BY THIS FAILURE. THE WORK AROUND HAS BEEN TO MANUALLY DISABLE THE START/STOP FUNCTION, WHICH HAS TO BE DONE EACH TIME THE CAR IS STARTED FOR THE FIRST TIME.

TWO TIMES NOW, DRIVING THROUGH THE SAME ONE-WAY INTERSECTION, THE CITY SAFETY AUTO-BRAKING FUNCTION ACTIVATED FOR NO REASON. I WAS GOING STRAIGHT THROUGH THE INTERSECTION, WITH NO NEED TO TURN LEFT OR RIGHT. HOWEVER, THE CITY SAFETY AUTO-BRAKED TO A COMPLETE STOP, PLACING ME AT RISK FROM BEING HIT FROM BEHIND. AN ERROR MESSAGE APPEARED IN MY INFORMATION CENTER CONFIRMING THE CITY SAFETY AUTO-BRAKING FUNCTION WAS ACTIVATED. I BROUGHT TO A VOLVO DEALER AND THEY DID NOT SEE ANY ERROR MESSAGES. I ASKED TO DISABLE THIS FUNCTION, BUT THEY WEREN'T ABLE TO AND STATED I WOULD HAVE TO MANUALLY DO THIS EVERY TIME I GOT IN THE VEHICLE, WHICH IS A 5-STEP PROCESS. ATTACHED IS A MAP OF THE AREA WHERE THIS OCCURRED. I BELIEVE IT WAS THE E 11TH ST AND CEDAR INTERSECTION (MARKED AS #1), AS THE INTERSECTION DOES LOOK MORE COMPLICATED AND VEERS TO THE RIGHT (CLOSE-UP ALSO INCLUDED). THE OTHER TWO ARE ALSO POSSIBILITIES FOR WHERE THE AUTO-BRAKING COULD'VE OCCURRED. HOWEVER, IT HAPPENED VERY FAST AND MY BEST RECOLLECTION IN THE INTERSECTION OF 11TH AND CEDAR, TRAVELING EAST.