2015 Volvo XC70 Complaint Log

My engine oil light came on recently so I took my car to the auto service center to check. The auto repair staff performed and inspection and found excessive oil consumption stemming from a defect in the pistons, piston rings and piston heads. They gave me a copy of Quality Bulletin from Volvo regarding the extended warranty P10207: VEP4 Oil Consumption Test; Model Year 2015-2016. Volvo provided an extended warranty for this defect but never informed me of the defect. Initially, Volvo said they would provide coverage for 10 years which would have covered my vehicle but Volvo decreased the period of coverage to October 2024. Now Volvo won't pay for the repairs which are estimated at $10,000. It should have been a recall, according to the auto service center. Apparently, auto companies don't like recalls due to the negative publicity. Instead the auto manufacturers provide so-called warranties for defects of automobiles for a limited time period. Had I I would have taken my car to the dealer for repair if I received such a letter from Volvo. My car is only worth $12,000 at this point since it is 10 years old but I have only 66,000 miles on my car which is low (particularly for a Volvo). I have written Beyer Volvo in Falls Church, VA, asking them to pay for the repairs, as well as Volvo North America. Both declined to provide any payment for repair of my vehicle. There are class action lawsuits against Volvo for not informing their customers of this defect. NHTSA should have issued a recall. Can NHTSA help me with this problem now? My car is not safe to drive since the oil will leak from the pistons into the rest of the engine. I can't afford to buy a car right now. It is wrong that Volvo is getting away with this defect without paying for the repairs of my cars. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I replaced a catalytic converter and 2 O2 sensors a few months ago. Check engine light came on. Oil was pooling into the catalytic converter from the engine. Technician checked pistons. Said there was unusual wear and oil was coming in through the pistons.

My Volvo XC70 has had a sudden and significant increase in oil consumption. I believe this is due to the pistons which Volvo is now acknowledging. They refuse to issue a recall or to repair my very well maintained vehicle. Continue operation requires up to 2 quarts of oil every 500 miles! It also presents an ongoing risk of sudden engine malfunction and dangerous stoppage, I have all my records which shows my car has been maintained and the cause is faulty pistons. Volvo must be held accountable.

At age 6 years (53K mi.), the front passenger seatbelt clasp began to refuse to latch when the belt buckle was inserted. Using a jeweler's headset, I could not see any foreign object causing interference. To rule out a bent buckle, I tested the clasp (after its removal) with 5 other buckles, and all failed to latch into the clasp every time. The clasp failure-to-latch showed no signs of gradual failure. The first notice was when a passenger tried to buckle up, and noticed it didn't latch. The car was still parked. The Volvo part that failed is 31369706 Front Right Seatbelt Clasp. I successfully replaced the part with a genuine Volvo replacement part from a Volvo dealer. A clasp latch-failure on this vehicle carries the extra hazard of inhibiting air-bag deployment, as the latch assy. embeds a strain gauge which casts a necessary vote for air-bag activation. If interested, email me. Question: Would NHTSA care to have me ship the failed clasp to do a mechanical failure analysis? It would be surrendered to NHTSA with no conditions.

Fuel gauge doesn’t show actual fuel level. When full, it shows 50% left, and gauge doesn’t start to move till half the tank is empty.

FACTORY INSTALLED HITCH ALMOST FAILED. AFTER 16,000 MILES OF TOWING A 21 FOOT TRAVEL TRAILER, THE HITCH APPEARED TO HAVE EXCESSIVE MOVEMENT. WHEN INSPECTED BY A MECHANIC IN BRANSON MISSOURI, IT WAS FOUND THAT 2 OF 4 NUTS HAD FALLEN OFF AND THE REMAINING 2 WERE SIGNIFICANTLY LOOSE. HAD THEY FALLEN OFF TOO, A CATASTROPHIC FAILURE WOULD HAVE OCCURRED, WITH THE HITCH FALLING OFF, ALONG WITH THE REAR BUMPER AND A PORTION OF THE EXHAUST SYSTEM. THE TRAILER COULD HAVE DROPPED OFF AT HIGHWAY SPEEDS, CAUSING A SERIOUS ACCIDENT. PLEASE CONSIDER A RECALL TO FORCE AN INSPECTION OF ALL FACTORY INSTALLED HITCHES ON VOLVO XC70, YEAR 2015.5.