2025 Audi Q6 e-tron Electrical System Problems

On XXX, I was driving my Audi Q6 e-tron southbound on [XXX] in the HOV lane at highway speed with my family inside. Without warning, the vehicle suffered a complete power failure, dropping instantly to zero acceleration.Because I had no propulsion, I was forced to coast the unpowered vehicle across three lanes of active traffic to reach the right shoulder. Trailing traffic approaching quickly from behind narrowly avoided rear-ending us, and the vehicle side-slipped multiple times during the coast. It is a miracle my family survived the maneuver.Once I managed to get the car stopped on the shoulder, the vehicle exhibited erratic and dangerous electronic behavior. The car remained running and flatly refused to shut off despite my attempts. Furthermore, for some completely unknown reason, the steering wheel would not stop moving and shaking back and forth (right and left) entirely on its own while the vehicle was stationary.The California Highway Patrol (CHP) arrived to secure the scene. I used the vehicle's emergency contact button to contact Audi. While waiting, I called Calabasas Audi, where the car was being towed, and spoke to an employee named Ark. Ark stated he had never heard of this happening (the car not shutting off and the steering wheel shaking). He instructed me to push the door lock/unlock button to see if it would reset the system, but this did nothing. The vehicle was completely disabled and unsafe to operate. This severe defect put my family's lives at risk, and I have zero trust in this vehicle. I request an immediate safety investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving in the far left fast lane at approximately 70mph the vehicle suddenly began to show multiple malfunctions to include the following but not the complete list. Malfunctions noted High Voltage Malfunction, Chassis Malfunction, Suspension Malfunction, Driver Assist Malfunction. The vehicle then proceeded to slow down and I lost acceleration. Another alert showed regarding auto-braking. So with my wife and child in the car I had to cross four lanes of traffic to get to the shoulder. At the time I was not even sure if the signal lights were working as the vehicle began to shut down. This posed significant safety to myself, my wife and child and to all the other vehicles on the freeway as traffic was heavy which included several semi trucks. To have the vehicle slow on it own with no ability to accelerate to match speeds of vehicles coming behind and along side and no indication that any of my vehicle signal lights were still operable I repeat posed a significant safety risk to everyone in proximity. There was no warning or early indications that a failure was going to occur as it was immediate. This vehicle has had many alerts in the past that have cleared within minutes such as assistive driving and central locking malfunctions. When on the shoulder at the full stop the steering wheel was vibrating and continued to vibrate through to the next morning. When on the shoulder the Emergency Call button failed. The vehicle was towed 70 miles to a Audi dealership. The following morning the service representative observed the car in the same state where they were not able to start the vehicle on its own. The had to jump start to get the vehicle to the garage in order to do inspection. I was contacted on Monday and was told that the diagnostic showed no errors or malfunctions which in and of itself is alarming that no record of this was captured by the vehicle. Engineers in Germany were contacted and Service was advised to perform an update to the vehicle.

[XXX] purchased a 2025 Audi Q6 e-tron (VIN: [XXX] ) on July 10, 2025. **Dec. 1–8, 2025 (4,236 mi):** Brought to Audi Denver with lane assist/front collision unavailable, driver profile error, and instrument cluster restarting while driving. Service Advisor Jeremy Bylsma diagnosed software issues and performed a KD2 update per TSB 2077141/4. Loaner provided. **Jan. 6, 2026 (4,773 mi):** Returned to Audi Denver reporting rear trunk would not fully close. Service Advisor Mathew Thurman confirmed concern, referenced TSB 2077064/7, readjusted hatch bump stops, and re-adapted the latch. Returned same day. **Apr. 1–9, 2026 (7,133 mi):** Returned reporting rear hatch stopping halfway when opening and failing to latch when closing. Thurman referenced TSB 2080913/3, performed rear lid electronics basic setting, and adjusted buffers to 40–60 Newton spec. Loaner provided. **Apr. 13–17, 2026 (7,489 mi):** Returned with the same rear hatch concern plus child lock malfunction, adaptive cruise unavailable, traffic sign recognition failure, high beam assist malfunction, MMI privacy settings wipe, and rear wheel loose warning. Thurman confirmed buffers within spec but stated no fix was available and an updated solution was not expected until Q3 2026. Child door latch replaced under warranty. Loaner provided. **Apr. 27, 2026:** Mr. [XXX] sent written notice to Renee Henderson at Volkswagen Group of America Customer Relations disputing VWGoA's denial of his Lemon Law claim, declining a cash settlement, and requesting either a comparable replacement or full purchase price refund per C.R.S. § 42-10-103. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

For more than three months, my Audi Q6 e-tron has been sitting at the dealership with an unresolved issue that they have failed to diagnose or repair. This prolonged inaction is unacceptable, and the near-total lack of communication or meaningful updates only compounds the problem. It is alarming that a premium vehicle equipped with advanced safety technology remains inoperable for such an extended period. This situation raises serious concerns about both the reliability of the vehicle and the dealership’s ability to address critical issues. When safety systems are involved, delays of this magnitude are not just inconvenient—they are dangerous and erode customer trust. I demand that Audi take immediate action to provide a definitive resolution, whether through a successful repair or an appropriate remedy under the vehicle’s warranty and applicable consumer protection laws. Leaving a customer without answers for months while a safety-related issue persists is unacceptable and must be addressed without further delay.

I am experiencing repeated and unpredictable software failures in my vehicle that create serious safety concerns. While driving, the vehicle will intermittently trigger system faults that: •Disable advanced safety features (including driver assistance systems) without warning •Emit a frequent, high-pitched warning tone that is distracting and disruptive •Occur mid-drive, forcing me to manage the vehicle without expected safety support At the same time, the vehicle exhibits broader system instability, including: •Inability to charge or unexpected charging interruptions •Failure of keyless entry and locking/unlocking functions, sometimes preventing me from entering the vehicle •General electronic system unreliability across multiple vehicle functions These issues appear to stem from software instability and occur without a clear trigger. The loss of safety systems while driving, combined with persistent audible warnings, creates a dangerous driving environment by increasing distraction and reducing available safety protections. This is not an isolated incident—it has happened multiple times. Safety Risk: The unexpected disabling of driver assistance and safety systems while the vehicle is in motion presents a significant safety hazard. The accompanying high-pitched warning noise further distracts the driver during critical moments. Together, these issues increase the risk of an accident. Frequency: Intermittent but recurring

The car software at times disables all driving assistance features. The car also shuts down often with warning. Dealership cannot do anything or find a solution. It’s not safe to drive these vehicles

Entire MMI including driving information, speed, milage and heads up including potential other systems went dark.

CENTRAL LOCKING MALFUNCTION. Central locking malfunction will lock my kids INSIDE my car and my key not work. It will also lock me inside the car and the emergency not work. There is a class action lawsuit for this!!! And all of my electrical will completely go out.

The vehicle presented multiple malfunctions in the high-voltage electrical system, braking system, and charging system. Errors included: high voltage electrical system malfunction, failure to shift gears (stuck in Drive), inaccurate battery level reporting, brake system malfunction, and air conditioning failure. The vehicle lost braking capability and acceleration while in motion, representing an imminent danger that could have caused a serious accident or fatality. Additionally, the car previously failed to start and became stuck in gear, which could prevent the driver from moving the vehicle in a critical situation or emergency. Yes. The vehicle was accepted by Audi San Juan after it lost braking capability on July 19. The malfunctions were recorded on video and shared with Audi. The vehicle has been inspected by the manufacturer’s dealer (Audi San Juan). At this time, there has been no inspection by police or insurance representatives. Yes. On June 20, warning messages appeared regarding the charging system malfunction, high-voltage electrical system, and battery at 0 miles despite showing 30% charge. On July 19, additional warnings appeared regarding brake malfunction, a loose tire, and again the high-voltage system error. These were accompanied by failure of the air conditioning, loss of acceleration, and loss of braking power.

Thank you for your response and for acknowledging the difficulties I have experienced with my Audi Q6 e-tron. I appreciate your willingness to escalate my concerns and ensure they are properly reviewed. I had originally sent this to you on 9/10/2025 for escalation. As requested, here is the information: •Vehicle VIN: [XXX] •Current Mileage: 1,204 •Date Vehicle Went in for Service (current visit): 9/10/2025 (3rd visit) •Consent to Share with Audi Dallas: Yes, you have my full consent to share this information with Audi Dallas for review and coordination. I want to emphasize that the vehicle has now been in the shop three times and is currently still there, meaning it has spent more time in Audi’s possession than in mine. Despite raising my concerns directly with the General Manager of Audi Dallas and the Service Department, there has been a lack of coordination and resolution, which has left me in the position of paying for a vehicle I cannot reliably drive. My expectation is to move beyond repeated repair attempts. I am respectfully requesting that Audi consider a goodwill lease exchange into a Q8 Sport or comparable gas-powered vehicle. While I understand the financing complexities of my original lease, and the Q8’s higher positioning within the lineup, I do not believe it is reasonable to expect me to continue paying for a defective vehicle. “In addition to the goodwill lease exchange I’m requesting, I would also like consideration for the payments I’ve already made on this lease, as well as the $700 I spent customizing the vehicle’s rims. Since the car has spent more time in Audi’s possession than mine, I believe it is fair to have those payments and costs credited toward the new lease.” Traffic light warning, lights I look forward to your confirmation of my case number, assignment of a case manager, and the next steps toward resolution. I am not willing to return to Audi until a new deal for another vehicle has been established. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Monday, July 21st, 2025. 4 pm …On the freeway, in the mountains, while I was driving at 75 mph, on the 2nd lane from the left on a 5 lane freeway, the car’s electrical system suddenly died, I lost all power, all acceleration, EVERYTHING shut down, and ELECTRICAL MALFUNCTION, LIMITED VEHICLE PERFORMANCE WARNING SIGN FLASHING and the steering wheel started shuddering and vibrating. I nearly had a catastrophic crash. Luckily, I managed to glide the car to the shoulder, dodging trucks and cars that were barreling down. I’m v lucky to be alive. 7 hours after this catastrophic event, the steering wheel was still vibrating! My life was definitely at risk, as well as others I could have crashed into. The car is 6 months old, with only 3500 miles on the odometer, and under warranty. The car was towed to the Audi dealer. On the 2nd day, Audi contacted me to let me know that they had contacted Audi of America’s technical assistance and engineering department, and they would be guiding the diagnostic and repair process. Today, on July 28, 2025, a week later Audi informed me that it was an issue with the “Gateway Control Module” which was being replaced. There were no warning messages or symptoms prior to this failure.

•Numerous error codes appeared on the dashboard. •All lights shut off while driving, creating a dangerous situation. •The doors locked automatically when I parked and attempted to exit the vehicle. •The SOS system activated while driving, instructing me to stop the vehicle immediately. •The alarm system sounded unexpectedly when I left the car. •I received false notifications on my iPhone indicating that children were in the rear seats.