2025 BMW X3

While actively driving at speed this loaner vehicle, the vehicle's Driving Assistance Professional Package (DAPP) completely deactivated without warning. This caused an immediate, unexpected loss of both adaptive cruise control and active lane-keeping steering assistance, requiring sudden manual emergency intervention to maintain control of the vehicle and avoid a collision. This is a severe safety defect. The vehicle has been presented to an authorized BMW dealership twice for this exact failure. It is currently on its second repair attempt and has been out of service for over 20 consecutive days. The dealership and manufacturer have been unable to permanently resolve my personal vehicle this electronic/steering system malfunction.

While actively driving at speed, the vehicle's Driving Assistance Professional Package (DAPP) completely deactivated without warning. This caused an immediate, unexpected loss of both adaptive cruise control and active lane-keeping steering assistance, requiring sudden manual emergency intervention to maintain control of the vehicle and avoid a collision. This is a severe safety defect. The vehicle has been presented to an authorized BMW dealership twice for this exact failure. It is currently on its second repair attempt and has been out of service for about 30 consecutive days. It is stilll in the shop. The dealership and manufacturer have been unable to permanently resolve this electronic/steering system malfunction. Additionally, they gave me another 2025 BMW X3 VIN [XXX] which experienced the same problem yesterday 3/28/2026 while I was driving about 35 miles per hour on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Feb. 25th, 2026, while driving at high speeds (about 45 mph), the vehicle suffered a sudden and total loss of motive power. Diagnostic reports(DIACODE: D6121_00000000_01_901) later confirmed a failing 12V battery system with only 37% startability limit. This critical electrical failure coincided with the engine stalling, which resulted in the immediate impairment of electronic power steering and brake assist. This made the vehicle extremely difficult to control safely, creating a life-threatening emergency. Despite being a 2025 model with only ~11000 miles, the dealership has failed to provide 48B system diagnostic and root cause upon request and the vehicle has been out of service for over 20 days.

I am submitting a safety complaint regarding a recurring infotainment system failure involving the 2025/2026 BMW X3. While driving, the center display screen suddenly blacks out, which creates a serious safety hazard. This issue first occurred with my personal BMW X3. More concerning, the exact same failure occurred again while I was driving a BMW X3 loaner vehicle provided by the dealership. This indicates the problem is not isolated to a single vehicle but may be systemic. I was able to capture video evidence of the incident while driving, which clearly shows the screen going completely black: [XXX] When the screen blacks out, access to navigation, vehicle settings, driver assistance displays, and other critical information is lost while the vehicle is in motion. This creates a dangerous distraction and increases the risk of an accident. Despite previous service visits, the issue has not been resolved, and the occurrence in a second vehicle raises serious concerns about the reliability and safety of BMW’s infotainment system in the X3. And most importantly, this is the brand-new redesign BMW X3 2025 and 2026 model. Not any previous model, which raises more concerns. I believe this defect warrants investigation, as it directly impacts driver safety and may affect multiple vehicles. I am uncomfortable continuing to drive the vehicle under these conditions. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 12/5/2025, while driving my 2025 BMW X3 at approximately 35 mph on Milwaukee Ave (IL Route 21) during rush-hour traffic, the vehicle displayed a “drivetrain malfunction” warning and immediately lost propulsion; the engine completely shut down. The vehicle could not be driven under its own power and remained stopped in traffic with a minor child passenger present, creating a traffic hazard and risk of being struck (including rear-ended). Ambient temperature was approximately 12F and we were stranded for about 2 hours awaiting a tow. The vehicle was towed and is currently at Knauz BMW (Lake Bluff, IL) and is available for inspection. The specific failed component/system is UNKNOWN at this time This is a repeat event. Approximately three days after purchase in New Jersey (6/25/2025 purchase date, 6/28 was the incident date), the same vehicle experienced a similar sudden loss of propulsion/power/shutdown while driving in heavy traffic while driving at 60mph, again with my minor child passenger present. This same error occurred twice before the vehicle was taken to Morristown BMW and kept approximately 10 days for diagnosis/repair. Per the dealer, BMW technical assistance was consulted during that repair. The problem has recurred despite the prior repair. I believe this presents a safety defect due to sudden loss of propulsion while driving. I drive along tollway routes weekly, with speeds of 65mph.

After driving car a few minutes with the heated seats “on”, the driver’s seat became extremely hot. Driver burned finger upon checking the seat and a hole was burned through the seat upholstery. No warning lamps or messages appeared. We were concerned for further overheating or possible fire. Car has been at A & L Dealership, Monroeville, PA, since November 28, 2025. A & L Dealership notified us the vehicle had “short circuit in wiring”.

Started the car and received a "Changed Steering effort" error. Car is currently undrivable as the power steering is not working at all. Dealer indicates this is a "known issue" and the steering rack may need to be replaced

When using the headlights there is a shadow across the top half of our windshield. The dealership was not able to fix, they acknowledged they could see what we are referring to. They are going to file a report with BMW. I do not know what to do in the meantime. This is our main transportation. This definitely needs a safety recall.

OE Windshield failed with a crack from no strike or extremely small pebbles. Have had to replace windshield 2x in 3 months of ownership. Others with the same FUYAO glass have had to replace multiple times as well. Owners are starting to figure out there may be a manufacturing defect in the glass.

The digital display went blank and no controls on the display . This has happened multiple times. We have reported it to the dealership. However this is a significant problem to loose all digital displays while driving

Brand new 2025 BMW X3 loud suspension noise coming front the font below 20 miles per hour. The car has ~5,000 miles. It happens every time and is pretty consistent. You can hear every imperfection on the road. I think is can be a safety concert - I see multiple reports that having similar concern.

Rear view camera can be obstructed entirely by other full screen elements when interacting with hard of soft buttons. This 100% reproducible effect results in the need to occasionally shift back into park and then reverse to restart the rvc process and have the video appear on top of other on screen content. This appears to violate fmvss rules for reverse cameras.

I am reporting a persistent and concerning mechanical issue with my 2025 BMW X3. A clunking noise is occurring frequently, particularly over uneven road surfaces and during normal driving maneuvers such as turning, accelerating, or braking at low speeds (generally below 20 mph). This noise is accompanied by a noticeable vibration that can be felt through the steering wheel and the brake pedal. The sound has been heard and confirmed by several passengers who have ridden in the vehicle with me. I have brought this issue to the attention of my local BMW dealership on August 6, 2025. During my visit, the service team was unable to replicate the issue and stated they could not confirm a problem. They advised me to continue driving the vehicle and suggested that if a defect exists, it would likely worsen over time and become easier to diagnose. I have since contacted the dealership again to request a more thorough inspection, as the issue has not resolved and remains a significant concern.

My wife was driving our 2025 BMW X3 in traffic and when the car in front braked suddenly. She tried to change lanes but clipped the car in front, resulting in nearly $22 thousand in damages. BMW's review of the car's "black box" purportedly shows that the Forward Collision Mitigation system engaged, but only a split second prior to the crash, which my wife did not experience. BMW's review also purports that my wife did not brake, which she also disputes. Even more concerning is that the parts need to repair the car seem to be completely unavailable from BMW--the car has been sitting in a body shop for almost 2 months and BMW has "no ETA" for the parts.

My accident on [XXX] with my 2025 BMW X3 VIN [XXX] was avoidable and caused by either failure in design, or in execution in two BMW systems, I'll discuss parking assist here. Pictures and videos (even one of the crash) can be downloaded here: [XXX] Prior to the accident my husband set a backing up path “Home 1” within the BMW parking assist program for me to follow to align the car when backing into our driveway. This takes over braking and steering to move the car on a predetermined path and stops at the end. I have successfully used it many times. It shows up as an option when backing near the top of our driveway. In the video of the crash ([XXX]), the car turns into the driveway, slows to a rolling stop, and then continues back and crashes. I pressed the “Start Home 1” icon to enable it when I thought the car was stopped but retrospectively was likely rolling very slowly at the top of the driveway. The icon showed me the “Home 1” path as being accepted by changing from “Start Home 1” to “Cancel Home 1” thus I believed the car was following the “Home 1” path, but the car evidently did not actually engage “Home 1.” My husband's investigation shows that this happens if the car is not fully stopped, even while the brake pedal is pressed, while pressing the “Start Home 1” button. This behavior is documented in the mp4 ([XXX]). I thought that “Home 1” was engaged and the car following the predetermined path, even though in retrospect, it was not. Evidently, the car was rolling backward in reverse on a downgrade NOT following the "Home 1" path. The car gave me the opportunity to cancel the "Home 1" path even though the car wasn't following it! By the time I saw the car was not stopping, I pressed the brake pedal hard, but it was too late to avoid the car hitting our house, damaging car and house. BMW has the car and is investigating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My accident on [XXX] with my 2025 BMW X3 VIN [XXX] was avoidable and caused by either failure in design, or in execution in two BMW systems, I'll discuss rear emergency braking here. Pictures and videos (even one of the crash) can be downloaded here: [XXX] . I was driving the car in what I believe to be an assisted parking situation, but the car did not follow the assisted path. I've filled out a safety report on that already. According to page 172 of BMW’s 416 page manual, there is a rear collision mitigation function with audible, visual, and autonomous braking. The system provided no warning of any kind—not audible, visual, or any braking whatsoever to avoid this accident. My husband had installed a trailer hitch on this vehicle. That involved removal of the bumper fascia that houses some sensors that may be involved in rear autonomous braking. However, my husband reports that the fascia was removed and replaced without incident and in exactly the same location as it originally was. We never experienced any error codes of any kind from the vehicle at any time and these sensors were working during parking to note proximity to other vehicles. There is nothing in the owner's manual to indicate any issues with removing the bumper when installing a hitch. The trailer hitch was purchased from [XXX] and they have 2 videos regarding hitch installation on the 2025 BMW X3 and my husband says he installed it consistent with these videos, as well as the PDF from the hitch manufacturer. None note having to readjust the safety system after installation of the hitch. BMW has not specifically claimed that the trailer hitch was involved, but did note that it was installed. They are involved in assessing this accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 BMW X3. The contact received notification of NHTSA Campaign Number: 25V202000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

On May 26, 2025, after I arrived home and parked my 2025 BMW X3, the vehicle caught fire approximately 30 minutes later. The fire started due to a known recall issue (NHTSA Recall No. 25V202) related to the electrical/starter-generator connection, which can cause overheating and fire. I contacted BMW multiple times before the incident — on April 19, May 9, and May 25 — requesting help to fix the open recall, but they failed to take action. The fire was sudden and violent, putting my life and property at risk. Firefighters and police responded; case number: 25/200048976. I filed a claim with Progressive Insurance and have photos and documentation available.

Vehicle: 2025 BMW X3 Complaint Description: I am reporting a serious safety defect involving sudden unintended acceleration, braking abnormalities, steering looseness, and electronic system failures. Within days of purchase, the vehicle began experiencing infotainment system freezing and electronic malfunctions. Over time, steering looseness and abnormal brake behavior developed. These issues were reported to authorized BMW service centers but were not corrected or properly documented. On May 17, 2025, while the vehicle was stationary and in park, it suddenly accelerated without driver input after a passenger exited the vehicle. I attempted to brake, but the vehicle continued forward and collided with a stone structure, causing injury. BMW later claimed driver error based on post-collision data but ignored extensive pre-collision defect evidence. The vehicle was returned from repairs and continues to exhibit malfunctions. I believe this vehicle presents a serious safety risk to drivers, passengers, and the public.