2016 Buick Verano Air Bags & Restraints Problems

I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle was no longer safe or economically reasonable to repair due to the transmission failure and the airbag system warning. The cost of transmission repair was estimated between $5,000.00 and $7,000.00. The vehicle could not be safely driven, sold, or repaired, leaving me with an inoperable vehicle and an outstanding loan balance. I am submitting this complaint to ensure this issue is documented and reviewed, as transmission failure combined with an airbag warning presents a serious safety concern. Also, it’s been widely documented by other consumers of having the same problem with the transmission failing prematurely on these type of vehicles as well.

The contact owns a 2016 Buick Verano. The contact stated while starting the vehicle and driving at an undisclosed speed, the front passenger's side seat sensor failed to detect a passenger in the seat. The “Air Bag Off” and “Service Air Bag” messages were displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Special Coverage Adjustment: 23520 Passenger Presence Sensor (PPS) Module; however, the VIN was not included in the Special Coverage Adjustment. The manufacturer was made aware of the failure. The failure mileage was 134,700.

There are 18 complaints about the passenger airbag sensor that should have been reported as a recall. Buick issued a Special Coverage Adjustment notice for the passenger Presence sensor Reference Number: [XXX] Letter was sent to all customers; I did not ever receive it as i purchased this vehicle as used from the BUICK dealership in EL PASO TX. I recently started experiencing error messages with my airbags. Upon taking it to the dealer, the airbag sensor issue is related to the notice listed above. Because I never received the notice, I wasn't on alert for issues. I don't see why i should have to pay for this repair since its obvious this is a dealer installed defective product. Please help resolve this issue as it going to cause someone's life and by then it will be too late. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I start my car air bag lights on when a passenger is not seat air bags keeps light is on and when I have passenger next to me air bag is off. I took this car to dealership I bought they want me to pay $1720 to fix the system I only driven 42000 miles since I bought I had fully guaranteed paid for 5 years by installation to the company. I am not happy for putting my vehicle I do not wish to take another place for repairs as I had not understand why the are asking a lot of money to put it right for air bag for passenger says need air bag service always when I am driving my vehicle

Buick issued a Special Coverage Adjustment notice for the passenger prescence sensor Reference Number: N15202352 Letter was sent to all customers, I did not ever receive it. I recently started experiencing error messages with my airbags. Upon taking it to the dealer, the airbag sensor issue is related to the notice listed above. Because I never received the notice, I wasn't on alert for issues. I had to pay the full amount for the fix. My bigger concern is that with the airbag service error going off - if I had been in an accident, the airbag might not have deployed. This known issue should have been a recall and fixed in this car.

ADVANCED DIAGNOSTICS ALERTS WHETHER SOMEONE IS SITTING IN THE PASSENGER SEAT OR NOT. SENSOR ALERTS CONSTANTLY WHILE DRIVING. IF THERE IS A PASSENGER SOMETIMES THE AIRBAG LIGHT ISN'T LIT NOTIFYING THE AIRBAG IS ON. THIS HAPPENS WHETHER THE VEHICLE IS IN MOTION OR NOT AND HAS HAPPENED MANY, MANY TIMES.

SERVICE AIR BAGS IN THE SEATS COME ON EVERY YEAR.

AIRBAGS ARE CONSTANTLY GOING ON AND OFF SEVERAL TIMES WITHIN MINUTES. SAFETY CONCERN.

SERVICE AIRBAG LIGHTS APPEARS FOR DRIVER SIDE AIRBAG EVEN THOUGH ALL MODULES ARE NEW, NOT DEFECTIVE NOR HAVE THEY BEEN TAMPERED WITH.

AIRBAG SYSTEM SERVICE INDICATION LIGHT COMES ON, THE PASSENGER SIDE AIRBAG GOES ON AND OFF WITHOUT WARNING WHEN A PASSENGER SITS DOWN, CAUSING THE AIRBAGS TO BE TURNED OFF. THIS HAPPENS WHILE THE CAR IS STATIONARY AND IN MOTION.

I BOUGHT MY CAR IN JANUARY 2016. SINCE THEN MY PASSENGER AIR LIGHT HAS BEEN COMING ON. THIS MOSTLY HAPPENS IN THE SUMMER WHEN IT IS HOT AND HUMID. I HAVE TAKEN IT TO MCGRATH BUICK MULTIPLE TIMES. THEY HAVE BEEN UNABLE TO REPAIR THE ISSUE. I HAVE NOW FILED A COMPLAINT WITH THE STATE ATTORNEY. I BELIEVE I HAVE A LEMON. THIS IS A SAFETY ISSUE TO MY PASSENGERS PER WHEN THIS OCCURS THE AIR BAG WILL NOT DEPLOY IF I AM IN AN ACCIDENT.

WITH REGARD TO MY COMPLAINT # 11040554 FILED ON LINE LAST MONTH. PLEASE BE ADVISED THAT SO FAR NO SERIOUS ACTION HAVE BEEN TAKEN TO FIX THE PROBLEM IN SPITE AS PER THE GM ADVISER MR CRAIG TO CHECK THE CAR WITH TWO DIFFERENT BUICK DEALER MECHANICS WHO FAILED TO ADDRESS THE PROBLEM TO FIX IT. THE PROBLEM STILL EXIST AND THE DANGER OF THE PASS WHATEVER HE/SHE IA A BOY OR ADULT CANNOT BE AVOIDABLE . SO PLEASE ADVISE ME TO AVOID ANY POSSIBLE DANGER AND THE CAR STILL UNDER THE MANUFACTURE WARRANTY. AWAITING YOUR HELP . THANKS

PASS AIR BAG LIGHT WAS OFF MOST THE TIME WHEN A PASS IS THERE. REPORTED THE PROBLEM TWO TIMES TO GM DEALER NEAR TO ME. BUT THE DEALER WAS UNABLE TO FIX IT. CALL GM AND REPORTED IT, WITH A CASE # [XXX] ON 10/26/17, WITHOUT ANY RESPONSE TILL NOW. PLEASE ADVISE ME ABOUT SITUATION. THANKS VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE DRIVER AS WELL AS THE FRONT SEAT PASSENGER LOSES THE BENEFIT OF THE AIRBAGS IN THE FRONT SEAT AND THE AIRBAG STATUS INDICATOR LIGHTS. NEITHER AIRBAG DEPLOYED IN MY CRASH IN WHICH THE CAR WAS COMPLETELY DESTROYED AND BOTH DRIVER AND PASSENGER INJURED. I WAS DRIVING AT APPROXIMATELY 15 MPH AND TURNING LEFT ON A CITY STREET. A LETTER FROM BUICK IN DECEMBER 2016 CLAIMED THAT ONLY THE AIR BAG ON THE PASSENGER'S SIDE NEEDED FIXING.