There are 23 owner-reported air bags & restraints complaints for the 2004 Cadillac CTSin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
IN BACK SEAT ON LEFT AIRBAG IS REALLY COMING OUT. IM AFRAID IT WILL EXPLODE WHEN I HAVE A CHILD OR FAMILY MEMBER IN THE SEAT. THE AIRBAG SITS RIGHT OVER THE PERSON THAT SITS UNDER IT. I HAPPEN TO NOTICE IT WHEN I WAS HELPING MY ELDER MOTHER OUT OF THE CAR. HELP PLEASE 🙏🏼 WE JUST HOME FROM DOCTORS APPOINTMENT.
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE, SERVICE AIR BAG, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE REAR OF THE VEHICLE MADE NOISES. PATRIOT AUTO SALES IN CLEVELAND, OHIO WAS MADE AWARE OF THE FAILURES AND SCHEDULED A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.
THE AIR BAG INDICATOR HAS BEEN ILLUMINATED SINCE OCTOBER 2016. I RECENTLY LEARNED THAT AFTER MY MECHANIC RUN A DIAGNOSTIC TEST ON 1/19/2017, THE READING SHOWS THAT THERE IS A PROBLEM WITH THE DRIVER SEAT WHICH CAUSES THE "SERVICE AIR BAG" TO HIGHLIGHT IN THE INFORMATION CENTER OF THE STEREO SYSTEM AT EVERY STARTUP OF THE ENGINE.
TAKATA RECALLED MY 77 YEAR OLD MOTHER, A DIABETIC, RECENTLY RAN INTO THE BACK OF A COP CAR IN MYRTLE BEACH, SC WHEN HER BLOOD SUGAR WAS LOW. HER HEAD BANGED AGAINST THE WHEEL AND HER AIRBAGS DEPLOYED BUT DIDN'T DEFLATE. SHE WAS DRIVING A 2004 CADILLAC CTS SEDAN WITH AROUND 60K MILES ON IT, WITH VIN NUMBER [XXX]. I HAVE CONTACTED CADILLAC CORPORATE AND THEY ARE PROCESSING MY INFORMATION AT THE MOMENT. THE CASE NUMBER IS [XXX]. PLEASE CONTACT ME, [XXX] , BACK AT [XXX] AS SOON AS POSSIBLE, OR RESPOND TO THIS EMAIL ADDRESS AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNED A 2004 CADILLAC CTS EQUIPPED WITH UNIROYAL TIGER PAW TOURING TIRES, SIZE: 235/55R17 99HM+S (NA). WHILE DRIVING APPROXIMATELY 25 MPH ON SLIGHTLY WET ROADS, THE VEHICLE BEGAN TO HYDROPLANE, DROVE INTO A DITCH, AND CRASHED INTO A TREE. THE VEHICLE'S TIRES FAILED TO GAIN TRACTION IN ORDER FOR THE CONTACT TO GAIN CONTROL OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED FACE, ARM, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND DOT NUMBER WERE UNKNOWN. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 143,000.
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 05V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
SERVICE AIRBAG LIGHT AND WARNING INDICATOR CAME ON WHEN CAR IS STARTED. TOOK TO GM CERTIFIED DEALERSHIP FOR SERVICE. WAS ADVISED CODE B0058- RIGHT FRONT PRETENSIONER DEFECTIVE ON PASSENGER SEAT BELT BUCKLE. THE DEALERSHIP ADVISED THAT THIS PART IS NO LONGER AVAILABLE FROM GM AND THEREFORE THEY WOULDN'T BE ABLE TO MAKE REPAIRS. ALSO ADVISED THAT THE AIR BAGS ARE DISABLED AND WILL NOT DEPLOY. WAS TOLD TO CONTACT GM CUSTOMER SERVICE. AFTER 3 WEEKS OF LENGTHY TELEPHONE CONVERSATIONS, STILL NO HELP FROM GM. SEARCHED EVERY ONLINE WEBSITE AND THIS PART IS NOT AVAILABLE. PLEASE ADVISE WHAT IF ANYTHING CAN BE DONE TO STRESS THE IMPORTANCE OF THIS ISSUE WITH GM.
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
AIR BAG INDICATOR LIGHT CAME ON WITHOUT ANY TYPE OF IMPACT. UPON RESEARCH OF THE NATIONAL SAFETY HIGHWAY ADMINISTRATION CAMPAIGN NUMBERS: 05V024000, NVS-215-05V-024 AND ALSO A GM RECALL NUMBER OF 05004 SHOWS A RECALL ON THESE AIRBAGS. *TR
THE DRIVER'S SEATBELT TWISTED ON THIS '04 CADDY CTS WITH 70K MILES. THE LOCAL REPAIR SHOP TOLD US TO TAKE IT TO THE DEALER. THE DEALER WANTED HRS OF LABOR GUESTIMATED AT $170 TO TAKE IT APART. ISN'T IT ESSENTIAL THAT A SAFETY FEATURE HOLDS UP. THE CAR IS MOSTLY DRIVEN BY A LIGHT WEIGHT WOMAN WHO IS VERY CAREFUL. I THOUGHT THE MANUFACTURER SHOULD WARRANTY THE SEATBELT DESIGN LONGER! THIS IS THE FIRST TIME THIS IS HAPPENED IN THE 20 CARS WE HAVE OWNED SINCE SEATBELTS WERE STANDARD. ARE THERE ANY OTHER SUCH COMPLAINTS?> THESE FRONT BELTS COME FROM THE TOP OF THE SEAT. *TR
I HAD A 2004 CADILLAC CTS AND I WAS TRAVELING AT A RATE OF 60 MILES PER HOUR AND HAD A HEAD ON COLLISION. MY AIR BAGS NEVER DEPLOYED. *TR
I HAS DRIVING DOWN THE HIGHWAY AND HIT A VEHICLE THAT DIDN'T HAVE A TURN SIGNAL ON, THE BACK BUMPER OF THE VEHICLE CAME OFF THE VEHICLE WENT OFF THE ROAD. MY RATE OF SPEED WAS 55MPH, THE FRONT OF MY CAR WAS DESTROYED AND THE HOOD WAS CAVED IN AND UP. I WAS WEARING MY SEATBELT BUT MY NOSE HIT THE STEERING WHEEL CAUSING ME TO HAVE A BLOODED NOSE, BLACK EYES, AND FRACTURED NOSE. MY AIR BAGS DID NOT DEPLOY. I WAS AMAZED. THE VEHICLE THAT I HIT WAS ALSO A CADILLAC BUT AN OLDER MODEL. *TR
MY 2004 CADILLAC CTS WAS HIT FROM BEHIND, CAUSING ME INJURIES AND EVENTUALLY SURGERY AND DISABILITY. THE AIR BAG DID NOT DEPLOY- MY HEAD HIT THE STEERING WHEEL, RATHER HARD. I TRADED THIS VEHICLE IN LAST YEAR. SHOULD THE AIR BAG HAVE DEPLOYED? I THINK IF IT HAD, I WOULD NOT HAVE SUSTAINED THE INJURIES. *TR
DT*: THE CONTACT STATED WHILE IN A STOPPED POSITION THE VEHICLE WAS REAR ENDED AND PUSHED INTO THE VEHICLE AHEAD. THE AIR BAGS DID NOT DEPLOY. ALTHOUGH SEAT BELTS WERE IN USE THERE WERE INJURIES SUSTAINED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO THE DEALER.
DT*: THE CONTACT STATED THE VEHICLE WAS REAR ENDED WHICH CAUSED A FRONT END COLLISION WITH ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE INJURIES SUSTAINED, HOWEVER THE SEAT BELTS WERE IN USE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THERE WAS A RECALL NHTSA # 05V024000 FOR THE AIR BAG SENSOR. *NM
DT*: THE CONTACT STATED WHILE ACCELERATING AT 10MPH FROM A STOP LIGHT THE VEHICLE WAS HIT ON THE PASSENGER SIDE. THE SIDE AIR BAGS DID NOT DEPLOY CAUSING INJURY TO THE THREE OCCUPANTS OF THE VEHICLE. THE SEAT BELTS WERE WORN AND A POLICE REPORT WAS FILED. THE INSURANCE AGENCY DEEMED THE VEHICLE TOTALED.
WHILE PULLING INSIDE OF A PARKING LOT THE CONSUMER APPLIED THE BRAKES, PLACED THE VEHICLE IN REVERSE AND THE VEHICLE SUDDENLY ACCELERATED BACKWARDS. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND APPLIED THE BRAKES,THE PEDAL WENT TO THE FLOOR. THE DRIVER PLACED THE VEHICLE IN DRIVE AND THE VEHICLE SUDDENLY ACCELERATED UNCONTROLLABLY AND RAN INTO A GLASS WINDOW. NO INJURIES. BOTH FRONTAL AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE DEALER. PLEASE FILL IN ADDITIONAL INFORMATION. *JB SIERRA VISTA POLICE DEPARTMENT HAS A REPORT OF THE ACCIDENT. *TC
ONSTAR SYSTEM ACTIVATED BY SAYING THAT AN "IMPACT WAS DETECTED", BUT THERE WAS NOTHING IN FRONT OF ME, NOR DID I HIT ANYTHING. A PERSON FROM ONSTAR CONNECTED AND ASKED IF I HAD AN ACCIDENT. I WAS AT THE DEALERSHIP FOR SERVICE WHEN THIS HAPPEN. I INFORMED THE TECHNICIAN. THIS WAS ON 8/2/04. MY CAR IS STILL IN THE SHOP BECAUSE THEY SAID IT WAS NOT SAFE TO DRIVE DUE TO AN AIRBAG PROBLEM THAT IT COULD DEPLOY AT ANYTIME. THERE IS NO ESTIMATED ARRIVAL FOR THE PART. IN THE MEANTIME, I HAVE A BRAND NEW CAR THAT I CANNOT DRIVE. I WILL MOST LIKELY NOT BUY ANOTHER GM CAR/SUV DUE TO THE FACT THAT I CANNOT EVEN GET A DATE ON WHEN I WILL HAVE MY CAR BACK.
WHILE DRIVING CONSUMER'S VEHICLE SWERVED BECAUSE THERE WAS A DEER IN THE ROAD, AND WENT INTO A DITCH , AFTER GAINING CONTROL VEHICLE STRUCK A CONCRETE ABUTMENT HEAD ON. THE AIR BAGS DID NOT DEPLOY.*AK
THE CONSUMER WAS PARKING THE VEHICLE WHEN THE GAS PEDAL BECAME STUCK CAUSING THE CONSUMER TO CRASH INTO A BUILDING HEAD ON. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED INJURIES AND WAS HOSPITALIZED. *AK *NM
Showing 1–20 of 23 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026