There are 3 stored owner reports matching the steering leading-label group for the 2017 Cadillac Escalade in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 3 of 3 matching reports.
Open the full vehicle complaint log (all categories)System that failed/malfunctioned: power steering (EPS) system How was your safety or the safety of others put at risk? Power steering went out while driving. Steering wheel immediately became stiff and made it extremely to turn the wheel in either direction. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed at an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Others. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were NO warning messages or other symptoms prior to failure.
I am the owner of a 2017 Cadillac Escalade affected by Special Coverage Adjustment 17016 (Program ID N162058750). The issue involves the chrome trim on the steering wheel separating, creating a sharp edge that poses a safety hazard to the driver. I contacted Cadillac to request a repair under this Special Coverage program. My vehicle developed this defect while still under the mileage limit of the program, well before exceeding 120,000 miles. However, Cadillac has refused to provide any repair or assistance, stating that the coverage has expired today. I understand that this is not a legally mandated recall, but the defect is clearly safety-related, with potential to cause cuts or injury while driving. I have documented my communications with Cadillac, including my requests for a goodwill repair exception due to the safety risk, but they have declined to help. As a consumer, I feel unprotected and at risk. I am submitting this report to NHTSA to request that the agency review this safety concern and ensure that Cadillac addresses it appropriately. I seek guidance on what actions can be taken when a manufacturer refuses to remediate a known safety issue that manifested during the coverage period. I am concerned not only for myself but for other owners who may encounter the same hazard. I respectfully ask that NHTSA consider this complaint seriously and advise on how this safety defect can be resolved.
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.