There are 27 owner-reported electrical system complaints for the 2004 Cadillac SRXin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own I had to pull the back to the off position I tried to start it again and it would not start and the lights on the dash And the radio control center did not come on. And car will not even try to start before this the car had been cutting off while driving down the road for no reason and it kept showing a check stability control warning and low tire pressure even though tires were not low at all
I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..
MY CAR WAS SITTING IN THE DRIVEWAY WHEN I STARTED TO DRIVE OFF THE CAR JERKED A LITTLE THEN I APPLIED THE BREAK. STILL IN THE DRIVEWAY,I TRIED TO CONTINUE ON BUT NOTICED THE CAR WOULDN'T MOVE. AHAD IT PLACED ON A CODE READER,P2122,ACCELERATOR POSITION SENSOR CIRCUIT D LOW .REPLACED PEDAL,STILL THE SAME THING. *TR
STABILITY TRACTION CONTROL AND ANTI-LOCK BRAKES AND CHECK ENGINE LIGHT WILL NOT GO OFF EVEN AFTER COMPUTER MODULE WHEEL BEARINGS 02 SENSORS WERE CHANGED WHILE DRIVING ON LOCAL CITY STREETS IN MOUNT VERNON NY WHILE TURNING THE ANTI LOCK BRAKES ENGAGES AND MAKES THE BRAKE PEDAL SHAKE AND THE STEERING WHEEL GETS TIGHT THIS HAS BEEN HAPPENING FOR ABOUT 2 YEARS NOW AND ONGOING
SO MANY RUSTED FRAME COMPLAINTS SHOULD HAVE WARRANTED A RECALL. IN MY CASE A FRAME SHOULD NOT HAVE RUSTED BADLY IN LESS THAN A YEAR . MANY EVEN SHOW ON YOU -TUBE TRYING TO FIX RUSTED FRAMES BECAUSE NO ONE IS LISTENING. UNDERBODY COATING ACTUALLY SHOULD HAVE BEEN ADDED . THIN SHEET METAL SECTIONS ARE THE WORST PARTS .
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED ALL THE TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS WATER INTRUSION THAT SHORTED THE HARNESS ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95047378414. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
CONSTANTLY, CONSTANT PROBLEMS. EVERY TIME I TURN AROUND THIS CAR IS STALLING, THE STABILITY CONTROL LIGHT AND TRACTION CONTROL AND ABS LIGHTS COME ON , SLOWING ACCELERATION AND CAUSING SAFETY ISSUES. THERE ARE TIMES WHEN I SEE THE DIC MESSAGE BOARD BLINKING AND THE CAR ACTS AS THOUGH IT IS GOING TO STOP. THESE ISSUES LISTED ON THIS SITE FROM ALL THESE PEOPLE NEEDS TO BE INVESTIGATED BEFORE SOMEONE IS HURT OR KILLED. I AM NOW WRITING TO CADILLAC BECAUSE THE ISSUES ARE GETTING OUT OF CONTROL AND I AM AFRAID FOR MY AND MY CHILD'S LIFE. I AM MOVING FORWARD TO SEEK OUT AN ATTORNEY FOR A LAWSUIT THIS IS RIDICULOUS.
IGNITION SWITCH PROBLEMS DESCRIBED IN 2014 RECALL, BUT VIN IS NOT LISTED IN THE RECALL. ENGINE SHUTS OFF WHILE DRIVING DOWN THE FREEWAY.
THE CAR DIED ON A CVS PARKING LOT IN TROY,NY,TOWED BACK TO BOSTON,MA.AFTER PUTTING A NEW ENGINE IN ON JULY,2016,THE KEY COULDN'T COME OUT,NORWOOD CADILAC DEALER TOLD US SOMETHING IS DREWING THE BATTERY,AFTER $920 ELECTRICAL CHECK,DIED AGAIN THE FOLLOWING WEEK WHILE PARKED ON OUR DRIVEWAY. THEN ANOTHER$900 THEY DISCONNECTED THE RADIO,DVD,TELLING US IT'LL BE GOOD FOR MY DAUGHTER TO DRIVE BACK TO COLLEGE IN NY. TWO WEEKS LATER,SAME THING HAPPENED AGAIN,KEY WON'T COME OUT,TOWED TO THEM,NOW THEY TOLD US NEED A ECM,WE QUESTIONED THEM WHY THEY DON'T CHANGE THAT IN THE FIRST PLACE,THEY SAID WAS THE DRAWING BACK FED THE ECM,CAUSE THE FAILER,SO WE WOULD HAVE TO PAY $1050 SEPRATELY AND UNSURE HOW LONG IT'S GOOD FOR.
MY CAR WOULDN'T START AND THEN THE KEY WOULD GET STUCK IN THE IGNITION AND WOULDN'T TURN. THE THEFT SECURITY LIGHT CAME ON. ECM ENGINE CONTROL MODULE WAS REPLACED AND PROGRAMMED. $1,000. *JS
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
THE KEY STICKS IN IGNITION. DIFFICULT TO GET THE "LOCKING SYSTEM" ?? TO RELEASE SO THE KEY WILL COME OUT. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS. I HEARD ABOUT THIS WEBSITE TODAY ON THE RADIO. HOPE YOU CAN HELP ME.
THERE IS NO CADILLAC DEALER IN SANTA ROSA, ALTHOUGH THERE USED TO BE. THE NEAREST ONE IS 50 MILES AWAY. I HAVE PHONED THEM RE. THIS RECALL BUT THEY DO NOT RETURN CALLS TO DO ANYTHING ABOUT IT. CAN I GO TO ANY GM DEALER TO HAVE IT DONE AS THERE IS ONE LOCALLY? *JS
RE: RECALL NUMBER 14V394. THE FIX GM IS DOING IS A SMALL PLASTIC PIECE BEING GLUED INTO THE KEY END. I'VE HAD MY KEY STICK IN THE IGNITION MORE THAN ONCE AND I WASN'T EVEN MOVING. I FOUND A PAGE IN MY MANUAL (SECTION 2 PAGE 21) THAT EXPLAINS WHAT TO DO WHEN YOUR KEY GETS STUCK IN THE IGNITION. THIS TELLS ME THAT THE PROBLEM CAUSING CRASHES IS MUCH MORE THAN A SMALL KEY FIX. THE IGNITION NEEDS TO BE REPLACED. I REPORTED THIS TO THE GM HOTLINE. THEY MADE A NOT OF THE FACT THAT IF ANYBODY GETS HURT IN MY CAR BECAUSE OF IGNITION ISSUES, THEY WILL HEAR FROM MY LAWYER. THEY JUST SAID "OK, WE'LL MAKE A NOTE OF IT". *TR
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM), BUT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECEIVED A RECALL LETTER BACK IN SEPTEMBER 2014. IN OCTOBER 2014, I CALLED THE CADILLAC DEALER IN ROSEVILLE, MN AND I STILL HAVEN'T RECEIVED A CALL OR ANYTHING YET. I AM NOT SURE IF I SHOULD BE CALLING MY INSURANCE AGENT AND ATTORNEY FOR ASSISTANT ON THIS ISSUE BECAUSE I DRIVE MY KIDS TO DAYCARE EVERY MORNING! I HOPE TO HEAR FROM SOMEONE SOON. *TR
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN IN EITHER DIRECTION UNTIL AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED ON SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE IGNITION SWITCH WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,288.
THIS CAR CONTINUES TO REDUCE ACCELERATION WHILE IN MOTION ON HIGHWAYS AS WELL AS MAIN ROADS DO TO ELECTRICAL PROBLEMS, MAKING IT EXTREMELY DIFFICULT TO CONTROL THE VEHICLE, WHICH CLASSIFIES THIS VEHICLE AS LIFE THREATENING AND UNSAFE FOR ME AND MY FAMILY. I'VE TAKEN MY CAR TO THE DEALERSHIP ON MANY OCCASIONS TO BE REPAIRED, BUT THE PROBLEM CONTINUES TO REOCCUR. I TAKE MY FAMILY'S SAFETY SERIOUSLY SO PLEASE HELP US WITH THIS REPETITIVE DANGEROUS ISSUE. *TR
I PURCHASED A 2004 SRX FROM COLEMAN CADILLAC IN EWING, NJ ON 11/05/03. MY SRX WAS PARKED AT COLUMBIA UNIVERSITY WHEN THE IGNITION KEY GOT LOCKED IN THE IGNITION CYLINDER. THE REPAIR COST AT POTAMKIN CADILLAC CAME TO A TOTAL OF $2217.86. I ALSO HAD TO GET MY KEYS REPROGRAMMED WHICH TOTALED $181.35 BACK AT COLEMAN CADILLAC IN NJ. I RECENTLY READ THAT THE 2004 SRX IGNITION WAS IDENTIFIED AS A PROBLEM: THE DELPHI (DLPH.N) DOCUMENTS, RELEASED ON WEDNESDAY BY THE U.S. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, ALSO MAY INDICATE THAT EARLIER VERSIONS OF THE CADILLAC SRX, FROM MODEL YEARS 2004-2006, USED A SWITCH PART FROM THE 2003 ION. ONE DOCUMENT SAYS THE SRX "IN THE BEGINNING OF THE PROGRAM" USED SWITCH PARTS FROM "DELTA" VEHICLES, THE CODE NAME FOR THE GM SMALL-CAR FAMILY THAT INCLUDES THE ION AND COBALT. I'M SURE YOU ARE AWARE OF THIS ISSUE AND AM ASKING THAT I RECEIVE A CREDIT FOR THE EXPENSE I INCURRED FOR THE REPAIR OF THE IGNITION CYLINDER AND ATTENDANT COST'ECM, REPROGRAMMING, ETC. THE TOTAL AMOUNT OF THE CREDIT I AM ASKING IS $2399.21. I HAVE WRITTEN TO GM AND HAD NUMEROUS DISCUSSIONS WITH THEIR EXECUTIVE RESOURCE CENTER (REFERENCE NO. 71-1336933693402). AN INITIAL OFFER OF $200 WAS WITHDRAWN AFTER CALLING TO TELL ME THAT I WOULD RECEIVE A RECALL NOTICE IN THE MAIL. THE ONLY RECALL NOTICE I HAVE RECEIVED WAS TELLING ME TO HAVE A PLUG PUT IN MY IGNITION KEY.
EVERY TIME I START MY CAR I GET SERVICE BRAKE ASSIST AND SERVICE STABILITY SYS" AND I CALLED MY MECHANIC AND HE SAID HE HAS READ A LOT OF COMPLAINTS ABOUT THIS. AFTER RESEARCHING I DID NOT WANT TO GO SPEND A LOT OF TIME AND MONEY SINCE IT SEAMS NO ONE HAS THE ANSWER TO OUR PROBLEM. MY CAR SEAMS TO RUN GOOD IT IS JUST SCARY TO THINK THERE MIGHT BE SOMETHING REALLY WRONG WITH MY CAR. I HOPE YOU GUYS CAN GET THE ANSWER TO OUR PROBLEM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Showing 1–20 of 27 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026