2011 Cadillac SRX Suspension Problems

Transmission cable and roll away not right gear

Trying to get recall performed but keep being refused. McGuires Chevrolet of Newton,N.J. won't perform recall because I did not buy it from them. Had Cadillac schedule another dealer, Johnson Cadillac to perform recall and they called the day before appointment to cancel. Said they did not have the parts or the alignment machine to perform recall. Why are dealers allowed to not perform a safety recall? Any General Motors dealer should be required to fix said vehicle.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at 60 MPH, the vehicle swayed abnormally. There was warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was previously repaired under the recall. The dealer was made aware of the failure and confirmed that the vehicle was already repaired under the recall. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 20 MPH and making a left turn at an intersection the steering wheel was vibrating and the vehicle began to sway to the left and crashed into a vehicle on the opposite lane. The contact stated that her vehicle had almost made a U-turn due to the uncontrolled swaying. The contact stated that her vehicle crashed the other vehicle on the driver's side front door. The contact stated her vehicle had damage to the right front fender and the front passenger door. The contact stated that the damage to the passenger front door prevented it from being opened. The contact stated that no person involved in the accident was injured. The contact stated that the police were on the scene and issued a report. The contact stated that both vehicles were towed. The contact's vehicle was towed to her residence. The vehicle had not been taken to a dealer or body shop to be repaired or diagnosed. The manufacturer was not informed of the failure. The contact had researched online and determined that her vehicle VIN fell under NHTSA Campaign Number: 21V473000 (Suspension). The failure mileage was unknown.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension), and the vehicle was taken in for repair. The contact stated that upon leaving the dealer and driving at an undisclosed speed, an unknown malfunction indicator light was illuminated and a "Service Rear Axle" message was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 21V473000 (Suspension), which had previously been repaired. The manufacturer was not notified of the failure. The failure mileage was 77,500.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel to “Service Rear Axle”. The contact then received notification of the NHTSA Campaign Number: 14V571000 (Suspension). The vehicle was taken to the dealer where it was diagnosed that the rear toe link adjuster failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the “Service Rear Axle” warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The vehicle was repaired; however, after driving less than 500 miles, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact was informed that she would receive a call back but had not yet received the call back. The failure mileage was approximately 61,000.

The contact owns a 2011 Cadillac SRX. The contact stated that the brake warning light was illuminated. The contact stated that the vehicle was taken to the local dealer for routine maintenance and was informed about NHTSA Campaign Number: 21V473000 (Suspension). The dealer informed the contact there was an excessive amount of rust and that the recall repair could not be performed. The manufacturer was not contacted. The failure mileage was approximately 107,342.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear suspension. The vehicle was taken to the dealer where it was diagnosed with severely corroded suspension. The vehicle was not repaired. The contact was advised not to drive the vehicle. In addition, the contact was informed that the vehicle was unrepairable. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that several service appointments were scheduled within two years; however, the part was still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2011 Cadillac SRX. The contact stated while driving 60 MPH, the vehicle was veering to the right and left unintendedly. The contact stated that the several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (SUSPENSION). The failure mileage was unknown.

Immediately Upon picking my 2011 Cadillac SRX up from Don Thornton Cadillac for Recall on the Rear Toe Link, I had more problems with my car than when I dropped it off.I immediately called and let them know my car would not accelerate,I still had something wrong with my battery, I had warning lights on my display that were safety issues,such as SERVICE AIRBAG,SEATBELT,service stabilitrak,service rear axle,service traction control,service park assist,service suspension,"battery saver mode",service brakesThey told me it would cost me $50 to have it towed,whatever the cost for them to diagnose,the cost to fix whatever was wrong.The General Manager told me that the problems with my car when I brought it in:(issues related to the Rear Toe Link Recall)IE:service stabilitrak,service traction control, service rear axle,swaying in the back.Something was wrong with my battery and powersteering.I took it to another GM certified dealer, and"the ground was burnt and melted the rear fuse box,the ground to the fuse box was fried." The "pre-invoice" I received when picking my car up from Don Thornton Cadillac said "performed wire repair to ground wire".I paid $1,178.24 for faulty repairs. After finding out that the work they performed, was not fixed at all, the right rear wheel hub was loose, the melted wires going from the back up to the front wires, I am now without a car.COMPLETELY. Don Thornton Cadillac is not taking responsibility what so ever for the problems, SAFETY ISSUES, that I had when I picked up my car,and certainly did not have when I dropped it off.Please help!I do not know what to do.I am now without a car.It was by the grace of god,that I actually wasn't able to drive my car.I could have had my 3 grandchildren,or my 2 elderly aunts(81&76)that I am responsible to take them to their doctors appointments,or son in the car if something tragic could have happened by the right rear wheel hub coming off while driving and they were in the car!

The contact owns a 2011 Cadillac SRX. The contact stated that the rear axle, suspension, park assist, and stability tract control warning indictor lights were illuminated. The contact stated that while driving, the vehicle fishtailed. The contact called the local dealer. A multi-point inspection was provided by the dealer, who informed contact that the power steering and transmission lines were leaking. Additionally, a fuse was missing, the malfunction light illuminated and the vehicle failed to accelerate. The vehicle was repaired. The contact stated that while driving, the vehicle failed to accelerate. The check engine, ABS, traction control and an unknown warning light illuminated. The contact stated the failure was related to NHTSA Campaign Number 21V473000 (Suspension). The manufacturer was contacted and referred the contact to the local dealer however, no additional assistance was provided. The failure mileage was 204,875.

The contact owns a 2011 Cadillac SRX. The contact stated while starting the vehicle, the stability service and service tracking control lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the passenger’s side wheel sensor was faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle was swaying. The vehicle then stalled with the service traction control and stability warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. Parts distribution disconnect. The approximate failure mileage was 136,000.

The contact owned a 2011 Cadillac SRX. The contact stated that while driving approximately 70 mph and approaching traffic ahead the driver depressed the brake pedal to stop and the vehicle suddenly lost control, spun out, and drove into the opposite lane before two other vehicles crashed into it. During the crash, the vehicle was destroyed. The front passenger sustained a left shoulder injury which required medical treatment. No further injury information was available. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The VIN search confirmed that the NHTSA recall campaign 21v473000(suspension) was present. The contact believed the incident was related to the unrepaired recall. The manufacturer was also notified of the failure. The failure mileage was 140,000.

The contact owns a 2011 Cadillac SRX. The contact stated that the stability warning light was illuminated. There was a rattling and knocking sound detected under the vehicle. The vehicle was taken to the local dealer where the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension). The contact was informed that there was a charge for the repair. The vehicle was repaired however the failure recurred. The manufacturer was not notified. The approximate failure mileage was 122,747.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that after receiving the vehicle back from the dealer after the recall repair, an abnormal noise was heard, and the vehicle would not accelerate and then stalled. The contact noticed there was red fluid leaking on the ground. The vehicle was taken to another dealer and the dealer put the vehicle on the lift and there was a leak coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 285,000.

The contact owns a 2011 Cadillac SRX. The contact stated that the service rear axle message was displayed. The vehicle was taken to a local dealer where it was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.

The contact owns a 2011 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

2011 CADILLAC SRX. CONSUMER WRITES REGARDING REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REQUESTED A RENTAL CAR UNTIL THE VEHICLE WAS REPAIRED.

2011Cadillac SRX owner. Car has know water issue that collected inside car at the time of rain ruining the tailgate module. Since that time I have had all of the warning lights as indicated in the recall of August 2021. Stabilitrak Service, Slippery Roads, Shut off engine now etc. I have been waiting for the recall part to be produced since August and have been without a vehicle. I contacted Arrowhead Cadillac a few weeks ago and learned part not in production. It is going on 60 days of me having a vehicle that I can not sell or trade or use. I contacted the main Cadillac customer service and was informed that I could rent a car on my own and submit request for payment months from now- or I could take the car in to have the "bolt tightened" (recall bolt that I have symptoms listed in recall to not drive) . I informed that both of these solutions are a no go for me- especially the one suggesting I have the bolt tightened- at the risk of me and my family's lives. The CSR recommended that I have the SRX towed to local dealership. I said I would and it can sit there- not having it towed back and forth. I contacted the Arrowhead dealership in Arizona and agreed to have the car towed for evaluation, and would be stored at the location. With no time frame of when I will have a working vehicle. I later decided to look at cars on the lot since I was planning on purchasing a car next year. I contacted Arrowhead sales and explained- they said would consider giving me a trade in of $ 3-4,000 and no vehicle deal although. The car can be should at $8,000 and from the law that I can determine if the dealership is unable to provide a repair in a timely manner that they would need to provide replacement at full value. I am a person that owns a car that is inoperable in a timely manner. I feel that Cadillac suggesting I have the Bad part tightened- and then not compensating me for the re cost or cost of the vehicle is a complaint worth reporting.