2012 Chevrolet Cruze Complaint Log

AFTER HAVING THE UNDERBELLY SHIELD MODIFIED ON MY SISTER'S 2012 CHEVROLET CRUZE ECO PER THE RECALL (NHTSA CAMPAIGN NUMBER 12V288000) I NOTICED AN INCREASE IN BUFFETING AND HIGHWAY SPEED WANDERING IN THE HANDLING OF HER CAR.THIS IS MOST NOTICEABLE AT SPEEDS OF APPROX 75 MPH AND HIGHER. THE CAR FELT LESS STABLE THAN IT DID PRIOR TO THE RECALL SERVICE BEING PERFORMED ON THE VEHICLE. BECAUSE OF THIS, I PURCHASED A REPLACEMENT UNDERBODY SHIELD FROM A DEALER AND RE-INSTALLED IT. THE RESULT OF THIS RE-INSTALLATION WAS NOISE BACK TO NORMAL, HANDLING BACK TO NORMAL. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THERE WAS A SOUR ODOR BEING EMITTED INSIDE THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THERE WAS ANTIFREEZE, WATER AND MOLD UNDER THE ALL-WEATHER FLOOR MATS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS DETERMINED THAT A PLUG HAD NOT BEEN REMOVED IN THE LINE, CAUSING THE LEAK INSIDE THE VEHICLE. THE DEALER REPLACED THE CARPET AND THE FIREWALL INSULATOR PAD HOWEVER, THE MOLD REMAINED. IN ADDITION, THE CONTACT STATED THAT DUE TO THE PROLONGED LEAK AND THE EXTENSIVE MOLD THAT ACCUMULATED IN THE VEHICLE, IT WAS A POSSIBILITY THAT THE CONTACT HAD DEVELOPED LEGIONNAIRES DISEASE. IT WAS LATER DETERMINED THAT THE CONTACT HAD INHALED LARGE AMOUNTS OF ETHYLENE GLYCOL AND SUFFERED MAJOR RESPIRATORY ILLNESS. THE MANUFACTURER WAS CONTACTED AND OFFERED TO PURCHASE THE VEHICLE BACK FROM THE CONTACT AT THE ORIGINAL PRICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,500.

I WAS BACKING OUT OF MY DRIVEWAY INTO A STREET AND HAD NO BRAKES. I PUSHED THE PEDAL TO THE FLOOR AND NOTHING, CAR KEPT ROLLING. ANOTHER INCIDENT I WAS WAITING IN A DRIVE THROUGH AND MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR WHILE THE CAR WAS NOT MOVING. I FEEL THAT THIS IS A SERIOUS SAFETY ISSUE. *TR

CHEVROLET'S RECALL FIX ON THE 2011-2012 CHEVY CRUZE INVOLVE CUTTING OFF LARGE PORTIONS OF THE UNDERNEATH HEAT SHIELD, THIS PIECE IS ALSO A DEBRIS SHIELD. BUT NOW WITH THE HEAT SHIELD COMPLETELY GONE, THERE NOW IS NO PROTECTION FROM DEBRIS ENTERING UNDER THE HOOD AND CAUSING MORE DAMAGE, ALSO WITH THIS FIX GM IS COMPROMISING THE BIGGEST SELLING POINT OF THIS CAR WHICH IS THE GAS MILEAGE, THIS SHIELD IS ALSO USED TO REDUCE DRAG UNDERNEATH THE CAR AND IN TURN INCREASING GAS MILEAGE, BUT NOW DRAG WILL INCREASE UNDERHOOD WHICH WILL DECREASE FUEL MILEAGE. IN VERY WET CLIMATES THIS SHIELD HELPED PREVENT WATER FROM SPRAYING UP UNDER THE HOOD AS WELL, AND BY REMOVING THIS SHIELD OUR CARS ARE NOW MORE PRONE RUST, CORROSION AND ABNORMAL WEAR TO VITAL PARTS. GM HAS DONE A HORRIBLE JOB AT FIXING THIS PROBLEM, NO LOGIC OR OBVIOUS CARE WERE TAKEN INTO CONSIDERATION WHEN ADDRESSING THIS ISSUE. IF THIS KIND OF SIMILAR PROBLEM HAPPENED ON A CADILLAC OR A CORVETTE WOULD HAVE THEY FIXED THE PROBLEM THE SAME WAY?? PROBABLY NOT, SO WHAT MAKES MY CHEVY CRUZE ANY LESS IMPORTANT? *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SUPPORT FOR THE HEADREST RESTRAINT WOULD NOT REMAIN FASTENED ONTO THE FRONT DRIVER SEAT. THE HEADREST WAS REPLACED BUT THE REPLACEMENT HEAD REST COULD NOT BE ADJUSTED TO THE OCCUPANT'S HEIGHT. THE DEALER AND THE MANUFACTURER WERE MADE AWARE OF ISSUE AND ADVISED THE CONTACT THAT THERE HAD BEEN A DESIGN CHANGE ON THE HEAD RESTRAINTS AND THE CONTACT HAD BEEN PROVIDED WITH THAT NEW DESIGN. THE CURRENT AND FAILURE MILEAGE WAS 3,000.

ANTIFREEZE FUMES ORIGINATE IN THE ENGINE COMPARTMENT AND LEAK INTO THE PASSENGER COMPARTMENT. *TR

LOUD WHINING/ELECTRONIC NOISE COME FROM ENGINE AFTER THE CAR HAS BEEN TURNED OFF AND AC HAS RUN. HAPPENS MOST WARM/HOT DAYS THE AC HAS RUN. *TR

RECALL 2012081 WAS SOLD A BRAND NEW VEHICLE WITHOUT THIS RECALL BEING DONE FROM CHAPMAN CHEVROLET 6925 ESSINGTON AVE.PHILADELPHIA PA 19153 ... PURCHASED ON SAT JULY 28TH 2012.. INFORMED OF RECALL ON JULY 29TH BY ON-STAR AND CONFIRMED BY DEALERSHIP ON MON. 7-30-2012 AND FEEL DEALERSHIP MISLED ME AND HID RECALL IN ORDER TO COMPLETE SALE. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V288000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIRS WERE COMPLETED, THE CONTACT NOTICED THAT THE POWER STEERING HARNESS HAD BEEN CHEWED AND FELT THAT THE ENGINE WAS NO LONGER PROTECTED SINCE THE ENGINE COVER WAS REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,535. THE CURRENT MILEAGE WAS APPROXIMATELY 6,000.

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS STRONG ODOR INSIDE THE VEHICLE. THE CONTACT ALSO STATED THAT FUEL LEAKED FROM THE FRONT OF THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO COOLER LINE, THE TRANSMISSION COOLER HOSE LINE AND THE OIL SEAL GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

VEHICLE MAKE / MODEL: MODEL YEAR(S): CHEVROLET / CRUZE 2011-2012 MANUFACTURER: GENERAL MOTORS LLCMFR'S REPORT DATE: JUNE 21, 2012 NHTSA CAMPAIGN ID NUMBER: 12V288000NHTSA ACTION NUMBER: PE12010 COMPONENT: ENGINE AND ENGINE COOLING POTENTIAL NUMBER OF UNITS AFFECTED: 413,148 I AM VERY DISAPPOINTED IN THE FIX FOR THIS ISSUE. THEY HAVE COMPLETELY REMOVED THE WHOLE CENTER SECTION OF THIS SHIELD SO NOW MY ENGINE IS EXPOSED TO ROAD SPRAY. THIS WAS A SELLING POINT ON THIS VEHICLE AND I FEEL WE HAVE BEEN CHEATED OUT OF THIS FEATURE. THEY SHOULD HAVE OFFERED TO REPLACE IT WITH A NON COMBUSTIBLE UNIT. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE (NHTSA CAMPAIGN ID NUMBER:12V288000 ENGINE AND ENGINE COOLING) PERFORMED, HOWEVER THE DEALER CUT THE ENGINE SHIELD COVER AND ADVISED THE CONTACT THAT THE MANUFACTURER HAD REQUESTED TO DO SO IN ORDER FOR THE ENGINE OIL TO LEAK TO THE GROUND. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 12,000.

STEERING: AROUND ONE WEEK PRIOR TO THE INCIDENT, I HAD MY 2012 CHEVY CRUZE UNDER PANEL MODIFIED DUE TO A POTENTIAL ENGINE FIRE. THE FOLLOWING WEEK, WHILE DRIVING HOME FROM WORK, I EXPERIENCED A "WANDERING" IN MY VEHICLE. I NOTICED IT AGAIN DRIVING HOME THE NEXT DAY. NOW, WHENEVER THIS IS WIND, I EXPERIENCE MY VEHICLE "WANDERING." WHEN THIS OCCURS, MY CAR DRIFTS LEFT AND RIGHT MUCH MORE AND THE FRONT END FEELS LIGHTER AND FAR TOO RESPONSIVE. FUEL: AFTER THE MODIFICATION TO MY UNDER PANEL, I HAVE NOTICED A DROP IN MY FUEL MILEAGE. I HAVE SEEN AROUND 2 MPG OR MORE OF REDUCED FUEL ECONOMY. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE DRIVER ATTEMPTED TO DECELERATE BUT THE BRAKES FAILED TO RESPOND AND THE DRIVER CRASHED INTO A CONCRETE MAILBOX. THE DRIVER SUSTAINED EXTENSIVE INJURIES TO THE BACK, ARM AND NECK. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 06/17/14 MA

TIRE MONITOR SYSTEM GIVES WARNING THAT IT NEEDS SERVICE, HAVE BEEN TO DEALERSHIP TWICE IN THE PAST TWO DAYS FOR SAME PROBLEM AND NOW MUST GO AGAIN BECAUSE WARNING LIGHT IS BACK ON TO SERVICE TIRE MONITOR SYSTEM. *TR

2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO ENGINE SHIELD MODIFICATION *TGW THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, ALL THE LIGHTS ON THE DASHBOARD ILLUMINATED , POWER WAS REDUCED AND THE WORD ENGINE POWER REDUCED APPEARED ILLUMINATED AS WELL. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER. AFTER CHECKING ALL THE WIRING NEAR THE LOCATIONS OF THE CUTS OF THE SHIELD, THE DEALER TESTED OTHER POSSIBILITIES AND INFORMED THE CONSUMER, THAT CAUSE WAS A BAD POTENTIOMETER ON THE GAS THROTTLE.

FRONT BRAKES VIBRATE AND OVER HEAT WHEN APPLIED AT OVER 35MPH. ALSO WHEN BRAKES ARE APPLIED SUDDENLY VIBRATION IT FELT. DEALER COULD NOT DUPLICATE PROBLEM THE FIRST TIME BUT AFTER TWO MORE VISIT FRONT BRAKE PADS WERE REPLACE. THEN AGAIN AFTER SEVERAL COMPLAINTS AND STILL THE SAME PROBLEM SAME DEALER REPLACED BRAKE PADS AND ROTORS. STILL TO THIS DATE BRAKES FEEL THE SAME AND DEALER OR GM WILL NOT ACKNOWLEDGE THAT VEHICLE HAS A PROBLEM. IM CONCERN FOR ME AND MY FAMILIES SAFETY AND IM BETWEEN A ROCK AND A SWORD CAUSE IS THE VEHICLE I USE AS A DAILY DRIVER. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). IMMEDIATELY AFTER THE REPAIR, THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN SHE NOTICED HESITATION WHILE ATTEMPTING TO ACCELERATE. THE VEHICLE FELT SLUGGISH. THE CONTACT WAS DISSATISFIED WITH THE REPAIR PERFORMED UNDER THE RECALL BECAUSE THE AREA WHERE THE SHIELD WAS REMOVED WOULD BE ACCESSIBLE TO CORROSION. THE VEHICLE WAS NOT REPAIRED ADDITIONALLY. THE APPROXIMATE FAILURE MILEAGE WAS 2,422.

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ENGAGING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT WHILE SLOWING DOWN FOR A TRAFFIC LIGHT, THE TRANSMISSION FAILED TO SHIFT DOWN TO FIRST GEAR AND REMAINED IN THIRD GEAR WHICH PREVENTED THE VEHICLE FROM ACCELERATING FROM A STANDING POSITION. THE CONTACT INDICATED THAT WHILE DRIVING DOWN A HILL IN FIRST GEAR, THE TRANSMISSION WOULD ERRONEOUSLY SHIFT TO SECOND GEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED A COMPUTER MODULE WHICH CORRECTED THE GEAR SHIFTING PROBLEM BUT THE ACCELERATION PROBLEMS PERSISTED. IN ADDITION, THE CONTACT STATED THAT IN AUGUST 2014 WHILE DRIVING APPROXIMATELY 30 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE AIRBAGS FAILED TO DEPLOY. BOTH THE DRIVER AND FRONT PASSENGER SUFFERED HEAD AND NECK INJURIES. A POLICE REPORT WAS FILED. NO ADDITIONAL INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.

2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS SAFETY RECALL *TGW THE CONSUMER STATED HIS WIFE SAW A NEWS REPORT, WHERE 30 VEHICLES HAD PROBLEMS WITH OIL IN THE BELLYPAN. THERE WAS SUFFICIENT DANGER TO INITIATE A RECALL. WHEN THE CONSUMER WENT TO HAVE THE OIL CHANGE AT THE DEALER, HE BROUGHT UP THE RECALL. HOWEVER, THE DEALER CLAIMED TO KNOW NOTHING ABOUT IT . THE DEALER THEN CHECKED ONLINE AND RECEIVED A DIAGRAM AS TO HOW TO FIX THE PROBLEM. THE OIL CHANGED REVEALED AND EXCESSIVE AMOUNT OF OIL IN THE BELLYPAN. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO CHANGE A FLAT TIRE, DUE TO THE POORLY DESIGNED JACK.

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO ACCELERATE AND STALLED WITHOUT WARNING. IN ADDITION, THE ELECTRICAL SYSTEM FAILED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,800. *TR

THE RECALL FIX FOR THE CHEVROLET CRUZE WAS PERFORMED ON MY CAR. THE FIX WAS TO CUT THE ENGINE, OR UNDER THE ENGINE AREA, SKID PLATE EXPOSING THIS AREA. I BELIEVE THIS TO BE A SAFETY ISSUE THAT COULD RESULT IN FURTHER DAMAGE TO THE CAR, ENGINE, EXHAUST, OIL PAN AND OTHER COMPONENTS THAT ARE NOW EXPOSED. THE IS A SAFETY CONCERN BECAUSE DURING THE ACT OF DRIVING THIS VEHICLE, IT MAY BE EXPOSED TO ROAD CONDITIONS, FOREIGN OBJECTS, OR OTHER MISCELLANEOUS ENVIRONMENTAL FACTORS THAT WILL AFFECT THE PERFORMANCE AND OVERALL SAFE HANDLING OF THIS VEHICLE. *JS

2012 CHEVROLET CRUZE LT1 RS PACKAGE, AUTOMATIC TRANSMISSION ON JUNE 27 I WAS IN MURRAY, KY DRIVING HOME FROM MURRAY STATE UNIVERSITY. I WAS IN HEAVY TRAFFIC. AFTER THE LIGHT CHANGED I GAVE THE ACCELERATOR A LIGHT TAP TO MOVE THE CAR FORWARD. IT STARTED SLOWLY BUT AFTER A FEW SECONDS, IT SEEMS THAT THE CAR STALLED. THE TRANSMISSION DOWNSHIFTED AND WHEN I GAVE THE ACCELERATOR A TAP, NOTHING. AT THIS TIME, I WAS CERTAIN I WOULD BE IN AN ACCIDENT. AGAIN, I GAVE THE ACCELERATOR A TAP (MIND YOU, I DIDN'T MASH THE PETAL TO THE FLOOR BOARD, I GAVE IT ENOUGH OF A TAP TO SWITCH THE GEAR). THE CAR DID NOTHING, AND AGAIN MY CONCERN WAS THAT I WOULD BE REAR ENDED SOON. ANOTHER TIP (AGAIN, I DID NOT MASH THE PEDAL TO THE FLOOR), AND FINALLY THE TURBO CHARGER KICKED IN AND THE CAR SWITCHED GEARS. BUT WHEN THE CAR SHIFTED GEARS, IT WAS AN EXPLOSION OF FORCE THAT JERKED AND LURCHED THE CAR FORWARD INCLUDING MY SELF. I WAS GLAD TO GET MOVING SINCE TRAFFIC WAS HEAVY. SINCE THIS INCIDENT, IT HAS HAPPENED 5 TIMES THAT THE CAR HAS BEEN SLUGGISH TO RESPOND, AND IT HAVE CONTINUED TO SHIFT GEARS WITH RANDOM JERKS AND OFTEN EXPLOSIVE FORCE THAT JERKS BOTH CAR AND PASSENGER. I HAVE HAD THIS TO 2 DEALERSHIPS, AND THEY SAY THEY CANNOT REPRODUCE IT, AND THEY BOTH TELL ME THAT THIS IS A NORMAL THING, AND THAT THIS TRANSMISSION WILL MAKE ERRATIC GEAR CHANGES. I AM CONCERNED FOR MY SAFETY WITH I DRIVE THIS CAR, AND HOPE I AM NOT STRANDED IN TRAFFIC WHEN THE TRANSMISSION FAILS TO SHIFT PROPERLY. *TR

LOSS OF BRAKING WHEN BACKING UP FROM A PARKING SPACE. THIS HAS OCCURED TWICE 6/25/2012 AND 7/2/2012. *JS

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A BURNING ANTI-FREEZE SMELL THROUGH THE VENTS AND AROUND THE EXTERIOR OF THE VEHICLE. ADDITIONALLY, THE CONTACT NOTICED A JERKING MOTION AND A HESITATION WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR DIAGNOSIS. THE TECHNICIAN PERFORMED UPDATES TO THE TRANSMISSION AND REPLACED THE CANISTER INSIDE THE DASHBOARD TO ALLEVIATE THE BURNING SMELL. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SEAL THAT HELD THE DRIVE AXLE IN THE TRANSMISSION WAS FAULTY, CAUSING TRANSMISSION FLUID TO LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY WOULD HAVE TO REPLACE THE SEAL THAT HELD THE DRIVE AXLE BUT THEY DID NOT HAVE THE PARTS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 342.

I WAS DRIVING HOME AND OUT OF NOWHERE MY 2012 CHEVY CRUZE DINGS AND SAYS "ENGINE OVERHEATING A/C TURNED OFF," I WAS VERY SURPRISED BUT KEPT DRIVING AND LITERALLY ONE MINUTE LATER THE CAR DINGS AGAIN. THERE IS A DIFFERENT MESSAGE THAT SAYS "IDLE ENGINE OVERHEATING," AT THIS POINT I AM VERY WORRIED AND I PULL OVER AND CALL THE CHEVY DEALERSHIP THAT I BOUGHT THE CAR FROM AND EXPLAIN WHAT HAS OCCURRED. I WAS ADVISED TO BRING THE CAR INTO THE SERVICE DEPARTMENT. SO, I START THE CAR UP AND BEGIN THE DRIVE OVER TO THE DEALERSHIP THAT IS ABOUT 15 MINUTES AWAY BECAUSE OF TRAFFIC. NOT THREE MINUTES INTO THE DRIVE I GET THE SAME MESSAGE "IDLE ENGINE OVERHEATING," I'M VERY NERVOUS BUT KEEP GOING AND ABOUT TWO MINUTES LATER I GET A NEW MESSAGE "SHUT ENGINE OFF ENGINE OVERHEATING." I CALL THE DEALERSHIP AND THEY TELL ME THAT I AM CLOSE ENOUGH THAT I SHOULD JUST CONTINUE AND DRIVE TO THE DEALERSHIP. I GET ABOUT 200 YARDS FROM THE ENTRANCE OF THE DEALERSHIP AND MY ENGINE STARTS SMOKING. I HAVE HAD THIS CAR FOR LESS THAN SEVEN MONTHS AND I BASICALLY ONLY USE IT TO DRIVE TO WORK AND SCHOOL. I TAKE VERY GOOD CARE OF MY VEHICLES, I GET THE OIL CHANGED EVERY 4,000-5,000 MILES, IN FACT I GOT AN OIL CHANGE LESS THAN A WEEK AGO. *TR

AFTER CAR RAN, THEN PARKED AND TURNED OFF, THEN STARTED UP AGAIN THE POWER BRAKES FAILED FOR APPROXIMATELY 60 SECONDS. IN MY OPINION THE CAR WAS WARM/HOT, THE WEATHER WAS WARM/HOT, AND THE TEMPERATURE AFFECTED THE POWER BRAKE SYSTEM WHEN STARTED IN THE HEAT. HAVING THE A/C ON MAY HAVE ROBBED SOME POWER AS WELL. PROBLEM IS NOW MORE FREQUENT DURING WARM WEATHER, TO THE POINT I AM CONCERNED ABOUT MY SAFETY AND THE SAFETY OF ANY OTHER DRIVER WHO MAY NOT BE AWARE OF THE ISSUE. *TR

I WAS INVOLVED IN A COLLISION ON MAY 5, 2012 IN WHICH I COLLIDED INTO THE SIDE OF ANOTHER VEHICLE WITH THE FRONT END OF MY CAR. MY CAR IS BRAND NEW, LESS THAN A MONTH OLD HOWEVER, THE SEAT BELTS DID NOT HOLD AND THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. I WAS TRAVELING AT APPROXIMATELY 30-35 MPH AT THE TIME OF THE CRASH. THE COLLISION WAS BAD ENOUGH THAT MY CAR WAS NO LONGER DRIVABLE AFTER THE COLLISION. I JUST BOUGHT THIS CAR WHICH IS A 2012 CHEVROLET CRUZE AND AM NOW AFRAID TO KEEP IT NOT KNOWING WHY THE SAFETY EQUIPMENT DIDN'T WORK. ALSO, I HAD ACTIVATED MY "ON STAR" SERVICE BUT THAT DIDN'T WORK EITHER. I WOULD LIKE FOR SOMEONE TO INSPECT MY CAR BEFORE THE REPAIRS ARE STARTED. PLEASE LET ME KNOW WHERE TO GO FROM HERE. *TR

COLD START AND BACK UP OR GOING FORWARD, BRAKE LOCKS AND CAR JUST ROLLS. TOOK IT TO THE DEALER (HUFFINES CHEVROLET IN PLANO TEXAS) AND DEALER SAID THEY WOULD HAVE IT READY IN TWO DAYS. AFTER A WEEK WITHOUT THE CAR, THE SERVICE ADVISOR EXPLAIN THE PART WAS NOT AVAILABLE ANYWHERE AND THE FACTORY WOULD NOT PUSH OUT MORE OF THE BRAKE VACUUM PARTS UNTIL OCTOBER. IN THE MEANTIME, MY CAR WITH 19K IS SITTING UNDER THE HOT TEXAS SUN AT THE DEALER (MOST LIKELY RUINING ITS LEATHER INTERIOR) AND THE DEALER HAS NO OTHER INFORMATION AND THEY "WISH THEY COULD DO MORE." I WOULD NOT RECOMMEND ANYONE TO BUY A CHEVY CRUZE UNTIL THIS PROBLEM IS CLEAR. THE DEALER ALSO SAID THEY HAVE NOT HEARD ABOUT THIS EVER BEFORE AND LOOKING IN THIS WEBSITE THERE ARE FOUR MORE CASES. NOT TRUTHFUL! GMC NEEDS TO RESOLVE OR RECALL! *TR

FROM THE BEGINNING I HAD A RECALL FOR THE OIL PAN A WEEK AFTER PURCHASING THE CAR. THERE HAS BEEN NUMEROUS TIMES THE HEATING HAD TO BE WORKED ON AND STILL NOT FIXED. IT STILLS SMELLS LIKE ANTIFREEZE WHEN ITS ON. THE RIGHT BRAKE CYLINDER WENT BAD A FEW MONTHS AFTER THE PURCHASED. THE WINDSHIELD SOMETIMES WHISTLES WHEN YOU GO DOWN THE HIGHWAY AT 65 MPH. NOW AFTER MY LAST OIL CHANGE THE OTHER DAY, THEY SAID I NEED TO TAKE IT BACK BECAUSE THERE IS A TRANSMISSION LEAK. NOT TO MENTION WHERE I GOT THE CAR FROM, THEY ACT LIKE THEY DON'T CARE TO HELP FIX THE PROBLEM. VERY FRUSTRATED! *TR

COOLANT ODOR IN PASSENGER COMPARTMENT FROM DAY ONE. WATER PUMP REPLACED TWICE IN THE PREVIOUS 8 MONTHS. STILL LEAKS COOLANT. VEHICLE IS UNSAFE BECAUSE YOU NEVER KNOW WHEN OR WHERE YOU WILL BECOME DISABLED AND NEED TO BE TOWED IE: HIGHWAY LOCATION, NIGHT, BAD NEIGHBORHOOD ETC. . MY WIFE NO LONGER WANTS TO DRIVE THIS VEHICLE. ALSO HAVE HAD THE BRAKING RECALL DONE TWICE NOW, SO FAR SO GOOD, BUT FOR HOW LONG? *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE TRAVELING 45 MPH THE CONTACT NOTICED FLAMES COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING OF A PROBLEM. THE FIRE DEPARTMENT WAS CALLED TO EXSTINGUSIH THE FIRE AND NO ONE WAS INJURED. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 17,000.

PURCHASED 4/25/2012. AFTER DRIVING A LITTLE, NOTICED LACK OF POWER, EASILY STALLS, SOMETHING ROLLING AROUND IN THE TRUNK LID, CONSOLE PIECE GAPED OUT, PASSENGER SIDE TAIL LAMP INSIDE TRUNK BENT, ENGINE SHUTTERS (AFTER 500 MILES IT STARTED) WHEN TURNED ON AND OFF. THE LACK OF POWER AND ENGINE STALLING ARE THE MAJOR SAFETY CONCERNS. WHEN IN A STOPPED POSITION, THE CAR WILL STALL WHEN THE CLUTCH IS OPERATED CORRECTLY. WHILE MAKING A RIGHT HAND TURN FROM A STOP SIGN, ONTO ROUTE 30, AT A BLIND INTERSECTION, THE CAR WOULD NOT MOVE, ONCE I LET THE CLUTCH OUT AND WAS IN 1ST GEAR, THE CAR JUST DID NOT MOVE, I HAD THE GAS PUSHED TO THE FLOOR AND I WAS ONLY MOVING INCHES FORWARD. I WAS SCARED, I HAD MY CHILD IN THE CAR WITH ME, A TRACTOR TRAILER COULD HAVE COME UP ON ME 50+ MPH HIT ME OR SWERVED TO MISS ME AND HIT SOMEONE ELSE. THE CAR FINALLY MOVED AFTER ABOUT 45 SEC. I THEN GOT UP TO SPEED IN 6TH GEAR. THE CAR THEN AGAIN LOST POWER, I HAD TO DOWN SHIFT FROM 6TH GEAR TO 4TH GEAR TO GET SPEED BUILT BACK UP. I GOT HOME, ABOUT 2 MILES, WAS UPSET AND SCARED, CALLED APPLE CHEVROLET, THE CAR SAT UNTIL I DROVE IT TO THE DEALERSHIP 35 MINS FROM MY HOME THE NEXT MORNING. I TOLD THEM THAT IT DOES NOT HAPPEN EVERY DAY SO THE CHANCES OF IT HAPPENING AGAIN ARE SLIM. THIS WOULD BE THE 3RD VISIT TO THE SERVICE DEPT FOR THE LACK OF POWER COMPLAINT. I DROVE WITH THE TECH ANYWAY KNOWING THAT IT WAS NOT GOING TO BE DUPLICATED. I TOLD THE SERVICE REP THAT I WANTED A TURBO BOOST GAUGE PUT ON IT BECAUSE IT DOES NOT SEEM TO BE BOOSTING ALL THE TIME. WHEN I WAS CALLED THAT MY CAR WAS DONE AND NOTHING WAS DUPLICATED, I WAS TOLD THAT IT WAS BOOSTING IN RANGE. WHEN I PICKED MY CAR UP THE NEXT DAY, THERE WAS NOTHING ON MY BILL THAT STATED THAT THE TURBO WAS EVEN CHECKED. I WAS TOLD THAT THEY CANNOT PUT EVERY PIECE OF EQUIPMENT THAT THEY USE ON EACH CAR ON EVERY BILL. ETC...

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE HESITATED TO ACCELERATE INTO THE SECOND GEAR. THE CONTACT MENTIONED THAT THE FAILURE WOULD OCCUR ONLY WHEN SHIFTING INTO THE SECOND GEAR FROM THE FIRST GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

THIS VEHICLE WAS PURCHASED DECEMBER 2010 AND SINCE THE PURCHASE ALL THE ISSUES THAT 2012 CHEVY CRUZE HAS BEEN SUBJECTED TO REGARDING RECALLS WE HAVE SUFFERED THEM. THIS COMPLAINT IS FILED DUE TO THE FACT THAT, ALTHOUGH THE CAR IS UNDER WARRANTY, GM AND THE DEALERSHIP REFUSES TO HONOR THE WARRANTY, FOR THE REPAIR OF THE FLY WHEEL BOLTS. THESE BOLTS ARE INTERNAL AND ARE CURRENTLY LOOSE AND WHILE DRIVING THE VEHICLE, THE VEHICLE DOES NOT ACCELERATE AND THEN SUDDENLY STOPS. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT WAS TRAVELING 30 MPH WHEN THE VEHICLE JERKED WHILE CHANGING FROM FIRST TO SECOND GEAR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 760 AND THE CURRENT MILEAGE WAS 1,300. UPDATED 8/23/12 *CN

BACK IN JANUARY 2012, I BOUGHT A CHEVY CRUZE 2012 WITH AUTOMATIC TRANSMISSION. AFTER TWO MONTH USING THIS VEHICLE, I FOUND OUT IT HAS A PROBLEM WHILE DRIVING UP/DOWN HILL. DRIVING UPHILL, ONCE I PUT THE TRANSMISSION INTO DRIVE AND RELEASE THE BRAKE PEDAL THIS CAR ROLLS BACK AND THE ENGINE CUT OFF. DRIVING DOWNHILL, ONCE I PUT THE TRANSMISSION INTO REAR AND RELEASE THE BRAKE PEDAL THIS CAR GOES DOWN AND THE ENGINE CUT OFF. I WENT TO A CHEVROLET DEALER, THEY TESTED MY CAR AND ANOTHER 2012 CRUZE FROM THEIR INVENTORY AND BOTH CARS DID THE SAME AS I DESCRIBE ABOVE. HOWEVER, THEY TOLD ME THE CAR IS PERFORMING AS DESIGNED AND NO PROBLEMS FOUND AT THIS TIME. THEN, I CONTACTED GM, GM CONTACTED ITS DEALER, AND THREE DAYS LATER GM CALLED ME BACK TELLING ME THE SAME 'NO PROBLEMS FOUND'. SO, I REQUESTED A LETTER WHERE GM TELLS ME THAT ANYTHING WAS WRONG AND THEY WILL COVER ANY FUTURE ISSUES WITH THE AUTOMATIC TRANSMISSION BUT GM TOLD ME THAT THEY CANNOT PROVIDE ME ANY DOCUMENT. AS A CUSTOMER, I WOULD LIKE TO REQUEST AN INVESTIGATION BECAUSE IN MY OPINION THOSE ISSUES ARE DESIGN DEFECTS. THANK YOU IN ADVANCE FOR YOUR HELP. *TR

I TOOK MY VEHICLE IN COMPLAINING OF A STRANGE NOISE, ALMOST LIKE A "POP" WHEN BRAKING. WHEN THE DEALERSHIP LOOKED AT IT THEY TOLD ME IT WAS THE STRUTS. THEY STATED THEY WERE WAITING ON A RECALL FROM CHEVROLET AND THAT I SHOULD JUST CONTINUE TO KEEP CALLING AND CHECKING ON IT. I CALLED THEM EACH MONTH SINCE. EACH TIME THEY ASSURED ME IT WOULD NOT AFFECT MY VEHICLE AT ALL AND THAT IT WOULD BE FINE. OBVIOUSLY, A STRUT IS A PART OF THE CAR, IT MUST BE NEEDED TO FUNCTION OR IT WOULD NOT BE ON THERE. I HAVE NO IDEA HOW THIS IS AFFECTING MY VEHICLE INCLUDING MY TIRE WEAR, BRAKES, AND OVERALL STRUCTURE OF THE VEHICLE. THERE HAS STILL BEEN NO RECALL ISSUED AND THE PROBLEM STILL EXISTS. *TR

REFERENCE TO CHEVY CRUX 2012 INTERMITTENTLY SMELL OF GASOLINE, WORSE WHEN STANDING, THAT BECAME MORE NOTICEABLE AFTER SHIELD WAS CUT, BUT THE CUT MADE DID NOT PREVENT THE OIL FROM POOLING AFTER OIL CHANGE, SINCE THE METAL SHIELD THAT WAS LEFT COLLECT THE OIL, AND DOES NOT PREVENT THE POOLING OF OIL AFTER OIL CHANGE. *TR

THE FLOOR MATS DO NOT STAY IN PLACE AND SLIDE UP UNDER THE PEDALS. THERE ARE RETAINING PINS, BUT THESE DO NOT WORK DUE TO POOR DESIGN. *TR

WHEN PUTTING CAR INTO REVERSE ON LEVEL GROUND TO BACK UP, BRAKES DO NOT WORK PROPERLY AND HARDLY STOPS CAR, VERY UNNERVING. DEALER COULD NOT FIND THE PROBLEM, HAPPENS RANDOMLY. HAVE HAD THIS OCCUR SEVERAL TIMES NOW. HAVE 18K MILES. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER SHIFTING THE VEHICLE INTO REVERSE, THE BRAKES BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VACUUM PUMP WAS REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 13,000.

WHEN ENTERING A CURVE VEHICLE SHAKES AFTER ABOUT A HOUR OF DRIVING DEALER COULD NOT DUPLICATE SO I TOOK IT TO A FRIEND OF MINE WHO IS A RACE CAR MECHANIC FOR 30 YEARS AND HE SHOWED ME THE ISSUE THE TIRES THEY PUT ON THE CHEVY CRUZE THE 215-60-16 FIRESTONE FR710 IS A S SPEED RATED TIRE THIS SHOULD BE A T OR A H SPEED RATED THE CRUZE WILL EXCEED THE 112MPH THE TIRES ARE RATED FOR AND THIS COULD CAUSE THEM TO BUST I ACTUALLY HAD ONE POP OFF THE RIM AND DEFLATE THIS LOW GRADE OF TIRE IS NOT MADE FOR CURVY ROADS WHICH IS WHAT IS CAUSING THE BUMPING PEOPLE ARE EXPERIENCING DURING CORNERING. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER A SEVERE HAIL STORM, THERE WERE LARGE DENTS IN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE HAIL STORM CAUSED $7,000 WORTH OF DAMAGE TO THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF THE STEEL IF HE WERE TO BE INVOLVED IN A CRASH. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE CURRENT MILEAGE WAS APPROXIMATELY 19,000. UPDATED 05/08/13*LJ THE CONSUMER STATED A VEHICE PARKED NEXT TO THE THIS ONE HAD MINIMAL HAIL DAMAGE. AAA MADE 3 VISITS IN ORDER TO REPAIR THE DAMAGE. UPDATED 06/04/2013 *JS

COOLANT SMELL INSIDE VEHICLE CABIN AND OUTSIDE OF VEHICLE. NOTICED WHEN I FIRST PURCHASED THE CAR DURING THE WINTER. THIS OCCURS AFTER EXTENDED DRIVES, TYPICALLY MORE THAN 30 MINUTES, DURING COLD WEATHER WHEN USING THE HEAT. PROBLEM HAS PROGRESSIVELY GOTTEN WORSE. GM HAS LOOKED INTO IT APPROXIMATELY 8 TIMES. 4 REPAIR ATTEMPTS (COOLANT RESERVOIR CAP REPLACEMENT, WATER PUMP, COOLANT RESERVOIR MODIFICATION AND HVAC ASSEMBLY REPLACEMENT). PROBLEM HAS NOT BEEN RESOLVED. INTERNET SEARCH HAS REVEALED MANY OWNERS EXPERIENCING THE SAME CONDITION, AS WELL AS A CLASS ACTION LAW SUIT DUE TO THE COOLANT SMELL INSIDE THE VEHICLE CABIN. THIS IS A HEALTH RISK TO ALL OCCUPANTS. FURTHER RESEARCH REVEALED AFFECTED MODELS INCLUDE THE: CRUZE, MALIBU AND SONIC. *TR

CHEMICAL SMELL WHEN HEATER ON. *TR

TL*THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, OIL AND COOLANT FUMES EMITTED INSIDE THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE OIL AND COOLANT NEEDED TO BE CHANGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

DURING ACCELERATION I SMELL GAS, OIL BURNING, EXHAUST FUELS IN MY CAR. I HAVE TAKEN IT TO THE DEALER WHO KEEPS STATING IT RUNNING LIKE IT SHOULD. NOW I BELIEVE MY WARRANTY IS OVER AND MY NEW CAR FUNCTIONS LIKE ITS 20 YEARS OLD. I CAN'T GET THEM TO BELIEVE ME AND I DON'T BELIEVE THEY EVEN BOTHER TEST DRIVING IT. I MENTIONED THE SMELL WHEN I BROUGHT MY CAR IN FOR THEM TO REPLACE MY TURBO CHARGER THAT MALFUNCTIONED. EVER AFTER. *TR

THE HEATER BLOWS AIR AT 215 DEGREES CAUSING THE HEATER VENTS TO BECOME VERY HOT, AND UNTOUCHABLE. THE OWNER IS UNABLE TO USE THE HEATER FULLY BECAUSE IT IS LIKE BEING IN A SAUNA. GM KNOWS ABOUT THE PROBLEM, BUT HAS NO RESOLUTION BECAUSE THE ISSUE IS A DESIGN ISSUE. THE OWNER IS PROCEEDING WITH THE LEMON LAW. *TR