2020 Chevrolet Equinox Speed Control & Cruise Problems

I would like to formally file a safety complaint regarding my Chevrolet vehicle and to express concern over Chevrolet’s handling of a known defect. On January 22, while driving to work in cold weather conditions, my vehicle experienced a sudden and dangerous malfunction. The engine unexpectedly revved to approximately 4,500 RPM, the check engine light illuminated, and the dashboard displayed an “Engine Power Reduced” message. Despite removing my foot from the accelerator, the vehicle did not slow down as expected. I was able to pull over to the side of the road and bring the vehicle to a stop. I immediately contacted my local Chevrolet service department and was advised to bring the vehicle in six days later, the following Friday. Due to the safety risk, we did not use the vehicle during this time out of concern for a potential accident. When the vehicle was inspected by the Chevrolet dealership, we were informed that Chevrolet had identified this issue as being related to cold weather operation and that a custom shield had been designed to address the problem. We were also told that Chevrolet vehicles were not adequately designed for cold weather conditions, which led to this failure. Despite this acknowledgment and the fact that Chevrolet has engineered a corrective part, we were informed that the repair—costing approximately $1,600—is not covered under our extended warranty, as the shield was not installed on the vehicle at the time of purchase. The vehicle remains unsafe to drive. When accelerating, engine RPMs surge from approximately 2,500 to 4,000 RPM, and the vehicle can suddenly decelerate, creating a serious risk of rear-end collisions if a following driver is forced to brake abruptly. This issue represents a significant safety hazard. Chevrolet has acknowledged the defect by creating a corrective part, yet is declining to cover the repair cost, leaving the responsibility with the customer for a known design issue. Please let me know my next step

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Vehicle had 3 warning go off while driving. Vehicle engine is shaking. It decelerate and I couldn’t go over 35. No power going up hill. Traction controls shut off, check engine, and SEC service came on. Now messages of braking system and emission from on star. Had a similar incident over thanksgiving and I was told I needed an oil change because there was low oil. My car was at 58% for oil change. Now I’m at 83% and it shouldn’t need oil. There have been multiple issues with lag time from pushing the gas to engaging. This vehicle has had more issue than any other Chevy I have owned. Transmission seals off the lot. This is not building confidence in safety at all.

Adaptive Cruise control, and Automatic emergency Braking intermittently fail to function.

DRIVING 75 MILES PER HOUR ON INTERSTATE WHILE PASSING TWO VEHICLES AND ONE CAR BEHIND ME THE CAR MADE A DINGING NOISE, THE ADAPTIVE CRUISE NOT AVAILABLE LIGHT ILLUMINATED AND THE CAR DECELERATED CAUSING THE CAR BEHIND ME TO HAVE TO BRAKE. IF I HAD NOT STEPPED ON THE ACCELERATOR THE CAR BEHIND MAY HAVE HIT ME. THIS HAS HAPPENED ON FOUR DIFFERENT DATES AND ON ONE TRIP IT HAPPENED 8 TIMES IN 80 MILES. THIS IS A SAFETY HAZARD THAT COULD CAUSE REAR END COLLISION AT HIGH SPEED. THE REPAIR SHOP AT MY CHEVY DEALER IN TOWN SAYS THERE ARE NO ERROR CODES AND THE ADAPTIVE CRUISE IS WORKING AS DESIGNED. IS I GET HIT FROM BEHIND AT HIGH SPEED THIS COULD EASILY CAUSE A DEVASTATING CRASH. I DO NOT TRUST THIS CAR OR THE RESPONSES I AM GETTING FROM THE DEALER. THEY SAY NO ONE HAS COMPLAINED ABOUT THIS BUT I KIND FIND SITES WHERE PEOPLE ARE REPORTING THE SAME PROBLEM.

I WAS PULLING UP TO A FAMILY MEMBER'S CAR PORT, BEHIND THEIR CAR. THE CAR PORT HAS A GRASS PORTION LEADING UP TO THE GRAVEL SECTION WHERE THEY PARK THEIR CAR. I PULLED IN SLOWLY WHEN MY 2020 EQUINOX SUDDENLY ACCELERATED! I WAS ON THE BRAKE, BUT THE VEHICLE KEPT ACCELERATING CAUSING IT TO RUN INTO THE BACK OF THE FAMILY MEMBER'S CAR. MY VEHICLE CONTINUED TO ACCELERATE SHOVING THE CAR FORWARD SANDWICHING IT BETWEEN MY VEHICLE AND THEIR HOME.I WAS ABLE TO PUT IT IN NEUTRAL AS THE ENGINE CONTINUED REVVING UP THE RPMS. I PUT THE VEHICLE IN REVERSE WITH BOTH FEET ON THE BRAKE. THE CAR LURCHED BACKWARD. I MANAGED TO PUT IT IN PARK AND SHUT OFF THE ENGINE. I CONTACTED MY DEALER (MY VEHICLE HAS 1656 MILES ON IT, AND I HAVE ONLY HAD IT FOR ABOUT ONE MONTH). I TALKED WITH SOMEONE IN THE SERVICE DEPARTMENT AND WAS TOLD THAT MY FLOOR MATS CAUSED IT TO HAPPEN BECAUSE THEY HAD SEEN THIS BEFORE. MY FLOOR MATS WERE WELL BELOW THE ACCELERATOR PEDAL. THE VEHICLE RPMS SURGED. EVEN IF THERE HAD BEEN A PROBLEM WITH THE MATS, I DON'T THINK THE RPMS WOULD HAVE JUMPED UP AS HIGH AS THEY DID. THE FAMILY MEMBER'S VEHICLE WAS TOTALED. I AM WAITING TO HEAR FROM MY INSURANCE CO. THEY VEHICLE IS BEING TOWED TO A DEALERSHIP. *TR

ROUGH IDLE WHEN VEHICLE COMES TO A STOP AND RPMS WILL FLUCTUATE. RATTLE NOISE FROM THE EXHAUST WHEN TURNING ON OR ON REVERSE. BRAKES RESPONDING LATE.

TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO ACCELERATE ABOVE 30 MPH WITH THE RPMS REVVING UP WITHOUT THE VEHICLE RESPONDING. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THE GEARS FAILED TO SHIFT. THE VEHICLE WAS TOWED TO JIM BROWNE CHEVROLET, INC. 11300 N FLORIDA AVE, TAMPA, FL 33612 WHERE THEY DIAGNOSED THAT THE ENGINE COMPUTER NEEDED TO RELEARN. THE VEHICLE WAS REPAIRED HOWEVER, THREE MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.

ADAPTIVE CRUISE CONTROL WHEN ON CLOSEST SETTING WILL NOT STOP THE CAR WHEN YOU ARE GOING OVER 60MPH, WHEN A CAR DRASTICALLY SLOWS DOWN IN FRONT OF YOU THE CAR FAILS TO RESPOND IN FACT THE ADAPTIVE CRUISE CONTROL SHUTS OFF AND IVE PRACTICALLY HIT THE VEHICLE IN FRONT OF ME MANY TIMES ..ITS HARD TO TRUST THIS SYSTEM..AND THE OTHER DAY IT JUST SHUT OFF ALL TOGETHER WITHOUT A HARD WARNING I COULD HAVE PLOWED INTO THE CAR IN FRONT OF ME. ALSO THE LANE ASSIST DOES NOT BEEP/OR SEAT RATTLE WHEN YOU VEER FROM YOUR LANE. IT BEEPS RANDOMLY SOMETIMES WHEN YOU EDGE OUT OF YOUR LANE GOING AROUND A BEND "SOMETIMES" BUT RANDOMLY AND NOT CONSISTENTLY. IVE TALKED TO CHEVYS CUSTOMER CARE TEAM AND THEY KEEP REFERRING TO THE DEALERSHIP LIKE THEY ARE THE MANUFACTURER..BUT THEY DID NOT DESIGN AND ARE ASSUMING ITS WORKING RIGHT BECAUSE ALL THEIR OTHER SAME MODELS DO THE SAME THINGS..IN MY OPINION THIS DOESNT MEAN ITS NOT A RECALLABLE INHERENT ISSUE WITH ITS CURRENT PROGRAMMING..I THINK IT IS AND SHOULD BE CORRECTED BEFORE SOMEONE GETS HURT