2007 Chevrolet HHR Electrical System Problems

The contact owns a 2007 Chevrolet HHR. The contact stated while driving at various speeds between 30-65 MPH, the steering wheel became extremely difficult to steer and the vehicle lost electrical power. The contact stated that she would veer to the side of the road or park the vehicle whenever the failure occurred. There was no warning light illuminated. Additionally, the contact stated that upon attempting to restart the vehicle and inserting the key in the ignition switch, the vehicle failed to start. The contact stated that she continually turned the key in the ignition switch until the vehicle restarted. The contact stated that the failure had been reoccurring increasingly and the vehicle failed to restart after several attempts. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under an NHTSA Campaign Number: 14V171000 (Electrical System) however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

PLEASE CONSIDER THIS COMMUNICATION AS A FORMAL COMPLAINT AGAINST GENERAL MOTORS. MY NAME IS [XXX]. I OWN A CHEVROLET HHR. I WANT TO RELAY TO YOU MY CURRENT FRUSTRATIONS WITH GENERAL MOTORS. I HAVE BEEN TRYING TO GET MY HHR FIXED SINCE LAST DECEMBER. APPARENTLY, GENERAL MOTORS HAS NOT BEEN PAYING IT'S DEALERS ADEQUATELY TO MAKE THESE REPAIRS. I DID NOT UNDERSTAND THAT THIS DEFECT WITHIN MY HHR COULD RESULT IN MY POSSIBLE DEATH. I LIVE IN KETCHIKAN, ALASKA. VEHICLES HAVE TO BE TRANSPORTED BY BARGE OR BY FERRY TO THE ONLY GM DEALERSHIP WHICH IS MENDENHALL AUTO CENTER LOCATED IN JUNEAU, ALASKA AND THERE WOULD BE NO REASON WHATSOEVER WHY ANYONE IN THEIR RIGHT MIND WOULD SHIP THEIR CAR TO JUNEAU FOR A SIMPLE $100 REPAIR AND LOSE THE UTILITY OF THEIR CAR. MY CAR IS A 2007 HHR. THE VIN NUMBER OF THE CAR IS [XXX]. THE RECALL CALLS FOR AN IGNITION SWITCH REPLACEMENT - NUMBER N140063 AND REPLACE IGNITION LOCK CYLINDER AND IGNITION KEY NUMBER N140113. PARTIES: [XXX], OWNER OF THE AUTO WORKS, KETCHIKAN, ALASKA, PHONE NUMBER AREA CODE [XXX]. [XXX], SERVICE MANAGER, MENDENHALL AUTO CENTER, JUNEAU, ALASKA, PHONE NUMBER AREA CODE [XXX]. CAR OWNER: [XXX] PHONE NUMBER AREA CODE [XXX]. ACTION REQUESTED TO BE INITIATED BY THE NATIONAL HIGHWAY SAFETY ADMINISTRATION IS THE FOLLOWING: CALL THE PARTIES REFERENCED IN THIS LETTER TO VALIDATE INFORMATION I HAVE GIVEN YOU. NEXT, USE YOUR ENFORCEMENT TOOLS TO CONVINCE GENERAL MOTORS THAT IT IS IN THEIR BEST INTEREST TO GET MY CAR REPAIRED AS SOON AS POSSIBLE. MY SAFETY SHOULD NOT BE HELD HOSTAGE OVER A MONETARY RENUMERATION MATTER. GM MUST RESOLVE THEIR DISPUTES WITH THEIR DEALERSHIPS IN A FAIR AN EQUITABLE MANNER AND HONOR THEIR SAFETY COMMITMENTS AND DECREE ORDER. YOURS TRULY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*DT*JB

POWER STEERING

LEAKING FUEL LINE. SEVERAL REPAIRS DONE AND KEEPS LEAKING. ELECTRICAL SYSTEM RADIO CUTS BACK AND FORTH TO AUX, CONSTANTLY. ALL LIGHTS FOR THE BRAKES, SERVICE TRACTION, CHECK ENGINE. COME ON, GO OFF FOR A WHILE THEN COME BACK ON.

" TAKATA RECALL " MY DRIVERS SIDE DRIVER DOOR ( ON MY 2007 CHEVY HHR )DOES NOT OPEN FROM THE INSIDE OR THE OUTSIDE. I LOCKED IT CAME BACK TO OPEN IT, IT WOULD UNLOCK BUT NOT OPEN. I NOW HAVE TO CRAWL OVER THE PASSENGER SIDE. I HAVE RESEARCHED AND THIS IS A VERY COMMON PROBLEM IN THESE VEHICLES.

I WAS DRIVING MY 07 CHEVROLET HHR @ 45 MPH WHEN THE DASH DISPLAY BLINKED THEN DISPLAYED ENGINE POWER REDUCED, FOLLOWED BY A SUBSTANTIAL REDUCTION OF SPEED. I COULDN'T ACCELERATE BEYOND 30 MPH, SO I PULLED OFF OF THE ROAD TO AVOID BEING HIT BY THE 18 WHEELER TRAVELING BEHIND ME. I TURNED THE ENGINE OFF AND BACK ON. THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. I DROVE 15 MILES BACK HOME @ A SPEED OF 30 MPH. THE VEHICLE REFUSES TO ACCELERATE BEYOND 30 MPH

2007 CHEVY HHR WITH MILEAGE OF 63,223. NO PROBLEMS UNTIL 11/05/14 RECALL 14063 IGNITION SWITCH AND 14113 LOCK CYLINDER WERE REPLACED. 20 DAYS LATER AFTER FIGHTING WITH GM AND THE DEALERSHIP FOR 3 WEEKS IT WAS TOWED BACK TO DEALERSHIP BECAUSE VEHICLE WOULD NOT START AND KEY WOULD NOT COME OUT OF IGNITION. TESTED CHARGING SYSTEM AND FOUND BATTERY TO FAIL. REPLACED BATTERY, VEHICLE STARTED AND KEY RELEASED UNTIL THE NEXT TIME I WENT TO START IT ABOUT 2 WEEKS LATER. VEHICLE WOULDN'T START AND KEY WOULD NOT COME OUT OF IGNITION AGAIN. 01/30/15 DIFFERENT DEALERSHIP CAME TO MY HOUSE TO PICK UP THE VEHICLE AND TOOK IT IN FOR RECALL SPECIAL COVERAGE 14632 FLOOR SHIFTER REPLACED. BEFORE I COULD GET THE VEHICLE BACK THE DEALERSHIP CALLED AND INFORMED ME THE NEW BATTERY HAD FROZEN AND WOULD NOT ACCEPT A CHARGE. I REPLACED THAT BATTERY WITH ANOTHER NEW BATTERY. THEIR DIAGNOSIS WAS I NEEDED A NEW BODY CONTROL MODULE ESTIMATED PARTS AND LABOR $600 BEFORE I WOULD EVER BE ABLE TO DRIVE IT. I HAVE NOT DROVE THE VEHICLE IN OVER A YEAR. IT HAS BEEN SITTING IN STORAGE. I AM AUTHORIZING THE DEALERSHIP TO BEGIN WORK ON IT TOMORROW. IF BY REPLACING THE BODY CONTROL MODULE IT CORRECTS ALL THE ELECTRICAL PROBLEMS THIS VEHICLE HAS I WOULD EXPECT GENERAL MOTORS TO ISSUE A RECALL EVENTUALLY AND REIMBURSE ME FOR THE EXPENSE OF PARTS AND LABOR. 06/30/2016 VEHICLE IN FOR BCM REPLACEMENT. RETURNED ON 07/11/2016 WITHOUT NOTIFICATION JUST LEFT IN THE DRIVEWAY WITH KEYS AND SERVICE INVOICE INSIDE VEHICLE. ON 07/11 I MOVED ABOUT IT ABOUT 30 FEET AND POSITIONED IT IN THE TURN AROUND. ON 07/12 I WENT OUT TO PUT THE HHR IN GARAGE BEFORE STORM HIT AND THE VEHICLE WOULD NOT START ONCE AGAIN. KEY FOB WOULDN'T EVEN UNLOCK THE DOORS THIS MORNING. UPDATE..IT WAS THE BCM. DEALERSHIP FAILED TO DISCONNECT BATTERY WHILE WAITING FOR REPAIR PARTS AND KILLED A BRAND NEW BATTERY. BATTERY REPLACED 7/13 STILL STARTING 7/18

2007 CHEVY HHR WITH MILEAGE OF 63,223. NO PROBLEMS UNTIL 11/05/14 RECALL 14063 IGNITION SWITCH AND 14113 LOCK CYLINDER WERE REPLACED. 20 DAYS LATER AFTER FIGHTING WITH GM AND THE DEALERSHIP FOR 3 WEEKS IT WAS TOWED BACK TO DEALERSHIP BECAUSE VEHICLE WOULD NOT START AND KEY WOULD NOT COME OUT OF IGNITION. TESTED CHARGING SYSTEM AND FOUND BATTERY TO FAIL. REPLACED BATTERY, VEHICLE STARTED AND KEY RELEASED UNTIL THE NEXT TIME I WENT TO START IT ABOUT 2 WEEKS LATER. VEHICLE WOULDN'T START AND KEY WOULD NOT COME OUT OF IGNITION AGAIN. 01/30/15 DIFFERENT DEALERSHIP CAME TO MY HOUSE TO PICK UP THE VEHICLE AND TOOK IT IN FOR RECALL SPECIAL COVERAGE 14632 FLOOR SHIFTER REPLACED. BEFORE I COULD GET THE VEHICLE BACK THE DEALERSHIP CALLED AND INFORMED ME THE NEW BATTERY HAD FROZEN AND WOULD NOT ACCEPT A CHARGE. I REPLACED THAT BATTERY WITH ANOTHER NEW BATTERY. THEIR DIAGNOSIS WAS I NEEDED A NEW BODY CONTROL MODULE ESTIMATED PARTS AND LABOR $600 BEFORE I WOULD EVER BE ABLE TO DRIVE IT. I HAVE NOT DROVE THE VEHICLE IN OVER A YEAR. IT HAS BEEN SITTING IN STORAGE. I AM AUTHORIZING THE DEALERSHIP TO BEGIN WORK ON IT TOMORROW. IF BY REPLACING THE BODY CONTROL MODULE IT CORRECTS ALL THE ELECTRICAL PROBLEMS THIS VEHICLE HAS I WOULD EXPECT GENERAL MOTORS TO ISSUE A RECALL EVENTUALLY AND REIMBURSE ME FOR THE EXPENSE OF PARTS AND LABOR. 06/30/2016 VEHICLE IN FOR BCM REPLACEMENT. RETURNED ON 07/11/2016 WITHOUT NOTIFICATION JUST LEFT IN THE DRIVEWAY WITH KEYS AND SERVICE INVOICE INSIDE VEHICLE. ON 07/11 I MOVED ABOUT IT ABOUT 30 FEET AND POSITIONED IT IN THE TURN AROUND. ON 07/12 I WENT OUT TO PUT THE HHR IN GARAGE BEFORE STORM HIT AND THE VEHICLE WOULD NOT START ONCE AGAIN. KEY FOB WOULDN'T EVEN UNLOCK THE DOORS THIS MORNING. APPARENTLY PROBLEM WAS NOT THE BCM. CALLED DEALERSHIP THIS MORNING AND THEY ARE COMING BACK TODAY TO PICK IT UP. GM SHOULD REPLACE THIS HHR WITH ONE THAT IS OPERABLE.

ON 3 DIFFERENT OCCASIONS IT HAS RAINED WHILE MY CAR SAT OVERNIGHT AND WATER HAS SEEPED IN THE PASSENGER SIDE COMPARTMENT FROM BEHIND THE GLOVE BOX , I HAVE HAD THIS ADDRESSED 3 TIMES AND REPAIRED 3 TIMES AND FOUND OUT THAT IT IS A SMALL FLAP THAT COVERS A HOLE ON THE FIREWALL THAT FAILS OR FALLS OFF MAKING IT SO THAT WATER ENTERS THE VEHICLE. THIS IS NOT A ISOLATED INCIDENT OTHER HHR OWNERS SAY THEY HAVE THE SAME PROBLEM.

MY HUSBAND WAS INJURED IN AN ACCIDENT ON 9-29-2015. WHAT HAPPENED WAS MY HUSBAND WAS STOPPED ON THE INTERSTATE AND A TRUCK SLAMMED INTO MY HUSBAND. HE SAID HIS CAR TURNED OFF AS SOON AS THE FIRST IMPACT, AIRBAGS DID NOT DEPLOY. THERE WAS A SECOND IMPACT FROM THE SAME TRUCK, WHICH WAS ON MY HUSBANDS PASSENGER SIDE. THE CAR IS COMPLETELY TOTALED. MY HUSBAND WAS LUCKY TO WALK AWAY FROM THIS ACCIDENT. THE HHR WAS RECALLED FOR THE IGNITION SWITCH LAST YEAR AND WE HAD THE NEW PART INSTALLED 2/2015 WHEN THE DEALERSHIP RECEIVED THE PARTS. WE HAVE TWO ISSUES ELECTRICAL, WHY DID HIS CAR TURN OFF WHEN IT WAS HIT FROM THE REAR? DID THE IMPACT KNOCK THE IGNITION SWITCH OUT OF PLACE? ALSO WHY DIDN'T THE AIRBAGS DEPLOY? NOW I KNOW IF THE CAR IS OFF THE AIRBAGS ARE OFF BUT WHY DID THE CAR GO FROM ON TO COMPLETELY OFF UNLESS IT WAS A FAULTY NEW PART THAT WE RECEIVED IN OUR CAR.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT THE TEMPERATURE GAUGE FAILED TO OPERATE INTERMITTENTLY. AS A RESULT, THE CONTACT WAS UNAWARE OF THE TEMPERATURE OF THE VEHICLE IN THE EVENT THE ENGINE OVERHEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,369.

INSIDE DOOR HANDLE BROKEN CANT OPEN DOOR, ELECTRIC MIRROR SWITCH FELL INTO DOOR, BACK INDOOR PANEL FALLING OFF, LEAK THROUGH PASSENGER DOOR BEHIND FRONT PASSENGER. THESE ARE ONGOING ISSUES WITH OTHER HHR OWNERS AND NEED TO BE ADDRESSED. THE DOOR LATCH IS MADE OF VERY CHEAP PLASTIC. YOU CAN VERIFY WITH ALL YOUTUBE VIDEOS.

2007 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO RECALL REPLACEMENT KEYS ISSUE. *SMD THE CONSUMER STATED SHE LOST ONE OF THE REPLACEMENT KEYS THAT WAS GIVEN TO HER, AFTER THE RECALL WAS COMPLETED. NO ONE COULD ASSURE HER THE REPLACEMENT KEYS WERE DIFFERENT FROM THE ORIGINAL KEYS. *JB UPDATED 09/08/15*LJ UPDATED 10/20/2017*CN

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM), THE IGNITION KEY FAILED TO GO INTO THE OFF POSITION AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. AFTER THE IGNITION KEY WAS MOVED TO THE OFF POSITION, THE IGNITION KEY FAILED TO DISENGAGE FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE FOLLOWING DAY, THE VEHICLE FAILED TO START AS THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

2007 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO IGNITION AND OTHER VEHICLE PROBLEMS. *SMD THE CONSUMER STATED ON ONE OCCASION, THE VEHICLE WOULD NOT START. THE IGNITION SWITCH WAS REPLACED. A FEW LATER, THE CONSUMER WAS UNABLE TO TURN THE VEHICLE OFF. THE CONSUMER IS STILL HAVING PROBLEMS WITH THE IGNITION SWITCH. *JB

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT HAD THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER:14V171000 (ELECTRICAL SYSTEM), BUT THE VEHICLE BEGAN HAVING MORE ELECTRICAL ISSUES AFTER THE REPAIR. THE HEADLIGHTS RANDOMLY FAILED, THE LIGHTS ON THE INSTRUMENT PANEL WOULD BLINK, AND THE RADIO WOULD TURN ON AND OFF AUTOMATICALLY. THE CONTACT STATED THAT THE STEERING WORKED PROPERLY AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000.

THE HEADLIGHTS TURNED OFF WHILE DRIVING THE VEHICLE. THE RUNNING DAYLIGHTS AND HIGH-BEAMS ARE STILL OPERABLE BUT THE LOW-BEAM LIGHTS ARE INOPERABLE. REPLACING THE BULBS DID NOT REMEDY THE PROBLEM. I AM TOLD THIS HAS OCCURRED IN OTHER CHEVROLET MODELS BUT THE HHR IS STILL NOT INCLUDED IN THE RECENT RECALL. AT THE SAME TIME OF THIS INCIDENT THE RADIO AND SPEAKERS BECAME INOPERABLE AS WELL LEADING ME TO BELIEVE THIS COULD BE AN ELECTRICAL ISSUE. *TR

I GOT A OIL CHANGE AN THEN WENT HOME PARKED MY CAR AN EVERYTHING WAS FINE AT 3:25PM I WENT TO MY CAR AND GOT IN I PUT THE KEY IN THE IGNITION AN IT WOULDNT START AT ALL I THEN TRIED TO TAKE THE KEY OUT AN IT WOULD COME OUT AT ALL I THEN KNEW SOMTHING WAS WRONG. *TR

2007 CHEVY HHR WITH MILEAGE OF 63,223. NO PROBLEMS UNTIL 11/05/14 RECALL 14063 IGNITION SWITCH AND 14113 LOCK CYLINDER WERE REPLACED. 20 DAYS LATER AFTER FIGHTING WITH GM AND THE DEALERSHIP FOR 3 WEEKS IT WAS TOWED BACK TO DEALERSHIP BECAUSE VEHICLE WOULD NOT START AND KEY WOULD NOT COME OUT OF IGNITION. TESTED CHARGING SYSTEM AND FOUND BATTERY TO FAIL. REPLACED BATTERY, VEHICLE STARTED AND KEY RELEASED UNTIL THE NEXT TIME I WENT TO START IT ABOUT 2 WEEKS LATER. VEHICLE WOULDN'T START AND KEY WOULD NOT COME OUT OF IGNITION AGAIN. 01/30/15 DIFFERENT DEALERSHIP CAME TO MY HOUSE TO PICK UP THE VEHICLE AND TOOK IT IN FOR RECALL SPECIAL COVERAGE 14632 FLOOR SHIFTER REPLACED. BEFORE I COULD GET THE VEHICLE BACK THE DEALERSHIP CALLED AND INFORMED ME THE NEW BATTERY HAD FROZEN AND WOULD NOT ACCEPT A CHARGE. I REPLACED THAT BATTERY WITH ANOTHER NEW BATTERY. THEIR DIAGNOSIS WAS I NEEDED A NEW BODY CONTROL MODULE ESTIMATED PARTS AND LABOR $600 BEFORE I WOULD EVER BE ABLE TO DRIVE IT. I HAVE NOT DROVE THE VEHICLE IN OVER A YEAR. IT HAS BEEN SITTING IN STORAGE. I AM AUTHORIZING THE DEALERSHIP TO BEGIN WORK ON IT TOMORROW. IF BY REPLACING THE BODY CONTROL MODULE IT CORRECTS ALL THE ELECTRICAL PROBLEMS THIS VEHICLE HAS I WOULD EXPECT GENERAL MOTORS TO ISSUE A RECALL EVENTUALLY AND REIMBURSE ME FOR THE EXPENSE OF PARTS AND LABOR.

2007 CHEVY HHR WITH MILEAGE 63,223. NO PROBLEMS UNTIL 11/05/14 RECALL 14063 IGNITION SWITCH AND 14113 LOCK CYLINDER WERE REPLACED. 20 DAYS LATER AFTER FIGHTING WITH GM AND DEALERSHIP FOR 3 WEEKS IT WAS TOWED BACK TO DEALERSHIP BECAUSE VEHICLE WOULD NOT START AND KEY WOULD NOT COME OUT OF IGNITION. TESTED CHARGING SYSTEM AND FOUND BATTERY TO FAIL. REPLACED BATTERY, VEHICLE STARTED AND KEY RELEASED UNTIL THE NEXT TIME I WENT TO START IT ABOUT 2 WEEKS LATER. VEHICLE WOULDN'T START AND KEY WOULD NOT COME OUT OF IGNITION AGAIN. 01/30/15 DIFFERENT DEALERSHIP CAME TO MY HOUSE PICKED UP THE HHR AND TOOK IT IN FOR RECALL SPECIAL COVERAGE 14632 FLOOR SHIFTER REPLACED. BEFORE I COULD GET THE VEHICLE BACK THE DEALERSHIP CALLED AND INFORMED ME THE NEW BATTERY HAD FROZEN AND WOULD NOT ACCEPT A CHARGE. I REPLACED THAT BATTERY WITH ANOTHER NEW BATTERY. THEIR DIAGNOSIS WAS I NEEDED A NEW BODY CONTROL MODULE ESTIMATED PARTS AND LABOR $600 BEFORE I WOULD EVER BE ABLE TO DRIVE IT. I HAVE NOT DROVE THE VEHICLE IN OVER A YEAR. IT HAS BEEN SITTING IN STORAGE. I AM AUTHORIZING THE DEALERSHIP TO BEGIN WORK ON IT TOMORROW. IF BY REPLACING THE BODY CONTROL MODULE IT CORRECTS ALL THE ELECTRICAL PROBLEMS THIS VEHICLE HAS I WOULD EXPECT GENERAL MOTORS TO ISSUE A RECALL EVENTUALLY AND REIMBURSE ME FOR THE EXPENSE OF PARTS AND LABOR. 06/30/2016 VEHICLE IN FOR BCM REPLACEMENT. RETURNED ON 07/11/2016. ON 07/11 I MOVED IT ABOUT 30 FEET AND POSITIONED IT IN THE TURN AROUND. ON 07/12 I WENT OUT TO PUT THE HHR IN GARAGE AND THE VEHICLE WOULD NOT START ONCE AGAIN. KEY FOB WOULDN'T EVEN UNLOCK THE DOORS. UPDATE....7/13 ANOTHER NEW BATTERY. STARTED 7/13 - 7/22. 7/23 KEY FOB WOUDLN'T EVEN OPEN DOORS. VEHICLE WOULDN'T START AND KEY LOCKED IN THE IGNITION AGAIN. I WANT G.M. TO BUY THIS PIECE OF CRAP HHR BACK. THE ONLY SATISFACTION I WILL ACCEPT. FINALIZED AND NON NEGOTIABLE. I WANT MY MONEY BACK!