There are 37 owner-reported air bags & restraints complaints for the 2002 Chevrolet Impalain NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
I was driving out of supermarket I was alone and the airbags deployed. I was hit hard and had a panic attack. I was able to drive home 14 miles. Windshield busted and dash board totaled Everyone I try to download a picture I'm sent to the begining. I'm going to have pictures on file incase needed. .
MY MOTHER WAS DRIVING MY CAR AND WAS ONLY LESS THAN TEN FEET FROM MY FRONT DOOR,STILL IN THE PARKING LOT OF MY APARTMENT UNIT. BOTH AIRBAGS DEPLOYED, SHE HADN'T HIT ANYTHING. THEY BOTH DEPLOYED ,CRACKED THE WINDSHIELD AND DISABLED THE DASHBOARD.
TAKATA RECALL I WAS DROPPING MY DAUGHTER OFF AT THE BABYSITTERS HOUSE ON MY WAY TO A FUNERAL AROUND 10:30 ON SUNDAY OCTOBER 1, 2016. I PULLED OUT THE BABYSITTERS DRIVEWAY AND PROCEEDED TOWARDS BERKSHIRE STREET. MY CAR WAS IN MOTION AND BEFORE I MADE IT TO THE CORNER MY PASSENGER SIDE AIRBAG BURST OPEN MY DASHBOARD OPENED ALL THE WAY ACROSS TO DRIVER'S SIDE. MY RADIO BROKE OFF MY BUTTONS FLEW OFF THE DASH AND I COULDN'T TELL WHETHER IT WAS DUST OR SMOKE FROM THE AIRBAG. I WASN'T HURT BUT WHEN I INHALE MY CHEST HURT AND MY ASTHMA FLARED UP AND MY RIGHT EAR IS IRRITATED. ALSO MY WINDSHIELD IS CRACKED ON THE PASSENGER SIDE. I DIDN'T HIT A BUMP OR CAR IT'S SMOOTH PAVEMENT I WAS CONFUSED AS TO WHAT CAUSED IT.
THE "AIR BAG " IDIOT LIGHT GOES ON THE DASH. IT CAN BE STATIONARY OR BEING DRIVEN.
I WAS STANDING OUTSIDE OF THE VEHICLE, WATCHING THE GAUGES ON THE INSTAMENT CLUSTER GOING UP AND DOWN, LIKE THEY WERE LOOSING POWER, THEN BOTH AIR BAGS EXPLODED! ,SHATTERED THE WINDSHIELD AND DASHBOARD! I JUST CANT BELIEVE THAT HAPPENED IF I OR MY LOVED ONES HAD BEEN GOING DOWN THE ROAD!!! WELL I DONT WANT TO THINK ABOUT THAT BUT, THE PIONT IS THE SYSTEM FAILLED. AND IF I HAD HIT A WALL OR SOMETHING AND BEEN KILLED IT WOULD HAVE LOOKED LIKE THE AIR BAGS WORKED PROPERLY. THIS CAR WAS IN MY DRIVE IDELING , IN PARK NO ONE EVEN TOUCHING IT!
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND AN INJURY WAS SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA . THE CONTACT STATED WHILE STOPPED AT A STOP SIGN, THE PASSENGER'S SIDE AND DRIVER'S SIDE AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING, WHICH CAUSED THE WINDSHIELD TO SHATTER. THE CONTACT SUSTAINED A BRUISED ARM AND HEAD INJURY BUT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE SDM SENSOR WAS COVERED IN WATER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF HIS VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE PASSENGER SUSTAINED MAJOR INJURIES TO THE LOWER BACK. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,600.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE CONTACT FRONT PASSENGER SIDE. THE DRIVER AND PASSENGER FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK. A POLICE REPORT WAS FILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000 AND THE CURRENT MILEAGE WAS 108,000.
I FELL ASLEEP AT THE WHEEL AND WAS HEADING STRAIGHT FOR A TELEPHONE POLE. I AWOKE AT LAST SECOND AND MANAGED TO SWERVE TO AVOID HITTING POLE HEAD ON, IN WHICH CASE I WOULD PROBABLY BE DEAD. DOCTORS SAID I WAS LUCKY TO BE ALIVE EVEN THOUGH I WORE MY SEATBELT B/C THE CAR HIT THE POLE AND THEN FLIPPED OVER 2 OR 3 TIMES BEFORE LANDING ON ITS HOOD WITH ME TRAPPED INSIDE. THE JAWS OF LIFE WERE USED TO HELP PULL MY PASSENGER DOOR OFF ENOUGH TO GET ME OUT OF CAR ONTO A FLATBOARD, ONCE THEY HAD ME IN A NECKBRACE, THAT IS. THE REASON I AM MAKING A COMPLAINT IS BECAUSE I LEASED THIS CAR AT A VERY HIGH PERCENTAGE RATE AND WAS MORE THAN 75% DONE PAYING IT OFF AND NOW I HAVE NOTHING. THE '02 CHEVROLET IMPALA HAD FRONT AIRBAGS, (AT LEAST THAT'S WHAT THEY SAID WHEN THEY SOLD ME THE CAR), HOWEVER, NEITHER DEPLOYED IN THE ACCIDENT AND I SUSTAINED A SERIOUS INJURY TO MY WHOLE LEFT SIDE. MY HEAD AND SHOULDER WENT RIGHT THROUGH THE DRIVERS SIDE WINDOW, HITTING THE PAVEMENT, AND I HAVE NERVE DAMAGE NOW B/C OF THIS. MY LEFT ARM IS NOW TINGLING AND GOING NUMB, WHICH COMES DOWN FROM A PINCHED NERVE IN MY NECK. I WILL NEED TO GO TO PHYSICAL THERAPY ONCE I AM ABLE. I AM ON HIGH DOSE PAIN MEDS. RIGHT NOW AND CAN BARELY WALK. I NOW WONDER IF THE AIRBAGS HAD BEEN DEPLOYED ALREADY SOMETIME B/F I BOUGHT THE CAR, PUT BACK IN USED, AND THAT IS WHY NEITHER CAME OUT WHEN THEY SHOULD HAVE. I AM THINKING ABOUT CONTACTING A LAWYER REGARDING THIS SITUATION. DO YOUR HAVE ANY SUGGESTIONS ON THIS? THANK YOU AND PLEASE GET BACK TO ME AS SOON AS POSSIBLE. AS TIME IS OF THE ESSENCE IN THIS SITUATION. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TIRES WERE BEING ROTATED WHEN THE TECHNICIAN STATED THAT THE REAR STRUT CHAMBER WAS OUT OF ALIGNMENT, CAUSING THE INTERIOR SIDES OF THE REAR TIRES TO WEAR EXCESSIVELY. THE CONTACT WAS CONCERNED THAT THE TIRES MAY BLOW OUT AND DECIDED TO HAVE THE TIRES REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. ON A 65,000 MILE TIRE REPAIR REAR STRUT HOLES CAMBER RODS ETC. UPDATED 10/07/2011 *LN *TR
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING INDICATOR DIMMED ONCE THE VEHICLE SPEED WAS REDUCED. THE WARNING INDICATOR REMAINED ILLUMINATED AFTER THE ENGINE WAS TURNED OFF FOR A SHORT PERIOD OF TIME. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON THREE SEPARATE OCCASIONS FOR THE SAME FAILURE, BUT THERE WERE NO RESOLUTIONS. THE FAILURE MILEAGE WAS 180,122 AND CURRENT MILEAGE WAS 180,652.
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE CONTACT REAR-ENDED THE PRECEDING VEHICLE. NONE OF THE AIR BAGS DEPLOYED IN HER VEHICLE. SHE BELIEVES THAT THE IMPACT WAS SEVERE ENOUGH THAT THE AIR BAGS SHOULD HAVE DEPLOYED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE DRIVER SUSTAINED SEVERE BACK PAIN AND A HEADACHE. SHE WAS TRANSPORTED TO THE HOSPITAL AND RELEASED THREE HOURS LATER. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 122,000.
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHEN THE VEHICLE WAS STARTED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. THE CONTACT WAS SLIGHTLY INJURED DURING THE DEPLOYMENT. THE INSURANCE COMPANY TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED BY A GM ENGINEER. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED AND THE VEHICLE IS WAITING TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT A FIELD TECHNICIAN WOULD COME OUT TO INSPECT THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 77,000.
2002 CHEVY IMPALA AIR BAGS INADVERTENTLY DEPLOYED WHILE THE CONSUMER WAS PULLING OUT OF THE DRIVEWAY. *NJ THE CONSUMER SUFFERED MINOR INJURIES. *JB
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE APPROACHING A STOP LIGHT AT 5 MPH, THE AIR BAGS DEPLOYED. THE WINDSHIELD WAS DAMAGED, BUT THE VEHICLE WAS STILL ABLE TO BE DRIVEN. GENERAL MOTORS INSPECTED THE VEHICLE, BUT WOULD NOT PROVIDE AN EXPLANATION OF WHAT CAUSED THE FAILURE. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 189,000.
WE HIT A HORSE WITH OUR CAR AND THE AIR BAGS DID NOT DEPLOY. WE RECEIVED CUTS ON OUR HEAD, FACE, HANDS, AND LEGS. I RECEIVED A BLOW TO MY HEAD CAUSING SWELLING AND BRUISING TO MY FOREHEAD, EYES, NOSE, CHEEKS. EXPERIENCING HEADACHES AND DIZZINESS SINCE THEN. LARGE BRUISES AND SWELLING ON MY THIGHS FROM THE STEERING WHEEL. *TR
ME AND MY WIFE WAS RIDING DOWN AZALEA ROAD IN MOBILE ALABAMA AND A CAR CAME INTO OUR LANE AND WE HIT IT DEAD ON...MY WIFE HEAD HIT THE WINDSHIELD AND NO AIRBAGS DEPLOYED .. WE WERE GOING ABOUT 35 MPH..WE WERE IN A 2002 IMPALA THAT WE JUST BOUGHT THE DAY BEFORE..I WANT SOME ANSWERS FOR WHAT HAPPEN AND I REALLY WANT TO SUE THE CHEVY COMPANY..PLEASE GIVE ME INFORMATION ABOUT WHO I SHOULD TALK TO ABOUT MY LAWSUIT.. EVEN THOUGH MY WIFE AND I WERE NOT HURT, SHE COULD HAVE HAD A SERIOUS HEAD INJURY, BECAUSE ONCE AGAIN HER HEAD HIT THE WINDSHIELD AND CRACK THE WINDSHIELD..WE HAD TO TAKE AN AMBULANCE RIDE AND EVERYTHING AND GET X-RAYS...PLEASE NOTIFY ME ON WHAT CAN I DO... *TW
DASH INDICATOR FOR AIRBAG STAYS ON. DEALER SAYS COMPUTER MODULE CONTROLLING AIRBAG DEPLOYMENT DEFECTIVE AND WILL NOT RESPOND TO DIAGNOSTICS. DEALER SAYS THAT CONTROL UNIT MUST BE REPLACED AT A COST OF $557 PARTS AND LABOR. GM WILL ONLY PAY FOR PART, LEAVING CONSUMER WITH RESPONSIBILITY FOR $225. *JB
Showing 1–20 of 37 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026