2020 Chevrolet Silverado Complaint Log

Transmission, would lock up for no apparent reason . At random speeds, they continue as if nothing was wrong. Took to dealership, couldn't get to it for a week. End up at a transmission shop said it through some code. required rebuilding the transmission . 88,000 miles on truck. From time of first incident to first shop visit one week. Same transmission in similar trucks is under recall but this vin# is not.

Several times my transmission has began to shift hard miss gears while hitting the brakes. Lose of power/hard shifts/ not shifting when it’s supposed to/jerking and or harsh shifting slipping delay in shifting slams into gear check engine light comes on after check engine light is on it continues until codes r deleted and or battery power is disconnected. This is a problem with codes like 0700/0716/0796 for the tranny control system sticking malfunctioning happens several times in the last year about every 3-4 months

Dear Sir or Madam, I am submitting this complaint to request that the Federal Trade Commission investigate General Motors (Chevrolet) regarding what appears to be a known engine defect affecting the 2020 Chevrolet Silverado and the company's handling of this issue. I own a 2020 Chevrolet Silverado. In September 2025, when my truck had only 45,494 miles, I experienced an engine misfire consistent with a defect that has been widely reported by other owners. Through my research, I discovered that General Motors was aware of this issue and, rather than correcting the underlying mechanical defect, reportedly issued a Technical Service Bulletin (TSB) instructing dealerships to reprogram the Engine Control Module (ECM) to reduce or mask the symptoms instead of permanently repairing the root cause. Now, less than one year later, my truck is experiencing the same engine problems again. Although my vehicle has relatively low mileage, it is no longer covered under the factory warranty because of its age rather than its mileage. When I contacted Chevrolet Customer Assistance, I was advised to work with my local dealership to determine whether I might qualify for a "goodwill" repair. I do not believe it is fair for consumers to rely on discretionary goodwill assistance when the manufacturer was allegedly aware of a design defect before or during the time these vehicles were sold. Based on my research, properly repairing the underlying cause of this engine failure can cost as much as $15,000. Consumers should not be expected to bear the financial burden of repairing a defect that the manufacturer allegedly knew existed but failed to adequately correct. I respectfully request that the FTC investigate whether General Motors engaged in unfair or deceptive business practices by: Continuing to market and sell vehicles with a known engine defect. Addressing customer complaints with software reprogramming rather than permanently correcting the underlying mechanical issue. Failing

After completing a GM assisted engine rebuild the transmission oil pump is failing and transmission shifting era tic.

Without warning (no warning lights or previous mechanical indications) the power steering failed making it extremely difficult to turn the steering wheel. Fortunately this happened while I was parking and not on the highway. The truck had approximately 48,000 miles on it at the time. (8/30/25) Repairs required replacing the rack and pinion steering and a heavily corroded "grounding strap". Repair cost was appx $3500

Engine shut off while driving and was unable to restart.

The transmission is locking up at speed causing a significant jump/ lurch in the rear end momentarily that sudden causes lane change. The dealer is telling me this is related to the transmission valve body recall however I received no warning and my truck has never gone into limp mode even though the recall remedy was supposed to provide a 10k mile warning. It would seem the determining factor is not being measured correctly or there are other contributing factors that are not being considered. This seems very dangerous and happened six times over the course of five miles before I could get the truck home and off the road.

VIN: [XXX] Component: Powertrain / Transmission / Recall Remedy Description of the Problem: Recall remedy applied in June 2025 failed. Transmission subsequently failed. On August 25, 2025, a Mangino Chevrolet technician confirmed in writing that the failure was “related to the recall that was previously performed.” My truck was previously in GM’s care at Van Bortel Chevy (Nov–Dec 2024), after the recall officially opened on 10/24/2024, but the remedy was not applied at that time. I was forced to continue driving thousands of miles with the defect still present. Despite the written admission that the failure is recall-related, GM Customer Care has only offered a 50/50 split on the transmission replacement (my portion ≈ $3,950.34 + tax) and is now attempting to reframe the issue as a maintenance problem. Transmission fluid service intervals are not the cause here — the federally mandated recall remedy failed to prevent the very failure it was supposed to address. This situation has left me without a safe, reliable vehicle. GM has acknowledged the recall remedy failed but is refusing to take full responsibility. I am requesting that NHTSA investigate GM’s handling of this recall remedy failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THIS IS A RECALL REMEDY FAILURE REPORT UNDER 49 U.S.C. §30120. My 2020 Chevrolet Silverado 1500 (VIN: [XXX] ) received Recall 24V797000 on June 9, 2025. The ECM update is intended to detect incipient clutch-pressure or gear-ratio deviations—early signs of a developing slip—and automatically force limp mode to prevent rear-wheel lockup. On August 23, 2025, after the recall was performed, the truck experienced rear-wheel lockup at highway speed. Limp mode did not activate, which shows the recall remedy failed to operate as required. Mangino Chevrolet documented symptoms matching the recall defect, including abnormal ratio behavior. No metal debris was found in the pan, indicating the failure was not caused by wear. GM TAC also noted behavior consistent with a developing slip. GM first recommended full transmission replacement at my expense before acknowledging the recall. GM later authorized a valve-body replacement, which also failed. The dealership owner provided a written statement confirming that: (1) the recall remedy did not correct the defect, and (2) the valve-body repair did not correct it. On December 3, 2025, GM Customer Assistance attempted to close my case as “not recall-related,” despite the post-remedy lockup, limp-mode failure, dealer findings, and the written admission that the recall remedy was ineffective. The safety defect persists after recall completion, and GM has not provided a remedy that corrects it, as required under federal law. I am reporting this as a failed recall remedy and an ongoing safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 55 MPH, several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed. The dealer became aware of an abnormal sound coming from the lifters and camshaft, which failed to create a misfire. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the vehicle shuddered and jerked erratically. No warning lights were illuminated. The vehicle was taken back to the Toyota dealer where it was purchased, where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall with a similar failure; however, the VIN was not associated with the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,442.

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at a moderate speed, the fuel warning light had appeared on the instrument panel. After fueling the vehicle at a gas station, the vehicle began to hesitate while depressing the accelerator pedal, with several warning lights, including the "Engine Power Reduced" and "Service ESC" illuminated. Due to the failure, the contact had the vehicle towed to a dealer. The dealer informed the contact that the starter needed to be replaced because the vehicle had failed to start. The mechanic performed a diagnostic test and discovered that the fuel injectors were defective and leaking fuel into the engine. The mechanic diagnosed the vehicle with engine failure and provided the contact with an estimate for repair. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.

On August 17,2025 I was driving on the freeway when I heard a loud bang and I thought my tire blew but it also felt like I hit something, however I pulled over and tires were ok. I proceeded to go again and this time if can feel my rear tire lock up and then let go. I pulled into a parking lot and my tires had some strips on them as if they where dragged.

Dear NHTSA Office of Defects Investigation: I am filing this formal complaint regarding General Motors' failure to provide a timely remedy for safety recall XXX and GM's inadequate response to a catastrophic transmission defect that has affected my vehicle twice, resulting in complete transmission lockup while driving at highway speeds. *SAFETY INCIDENT HISTORY My 2020 Chevrolet Silverado 1500 has experienced the transmission control valve defect described in recall XXX on two separate occasions, both while driving at approximately 65 mph on the highway. Each incident resulted in complete rear wheel lockup, creating an immediate life-threatening situation. Following the second failure, I had the vehicle towed to Huffines Chevrolet Plano [XXX] ) on August 18, 2025. UNREASONABLE DELAY IN RECALL REMEDY As of today, October 6, 2025, my vehicle has remained at the dealership for 49 days with absolutely zero action taken toward repair. The vehicle has not been evaluated, diagnosed, or repaired. The dealer states they have only one transmission technician to handle the massive volume of recalled Silverado trucks affected by this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power steering locked up. Dashboard warnings "Service Power Steering Drive with Care, Service Trailer Brake System and Driver Assist Disabled"

Coolant control valve failure. Dealer inspected vehicle and it was confirmed that it needed to be replaced. Check engine light came on fan started spinning at a high speed and the vehicle went into low power mode. When I spoke with the dealer, this is a known issue so much to the point where the cooler control valve is on backorder and I’ve had to wait for over a month now. Projected cost to replace with labor is over $3000.

am writing to formally report a transmission failure in my 2020 Chevrolet Silverado 1500 and to request your assistance in addressing this issue. I purchased the vehicle on September 2020from Suburu Cobband it currently has approximately 143,000 miles on the odometer. Recently, the truck began experiencing serious transmission-related issues, including total failure. These issues developed without warning and have rendered the vehicle unreliable and unsafe to operate. After inspection by ALM Chevy, I was informed that the failure likely stems from a known issue with the torque converter or transmission valve body — problems that have been widely reported in 2020 Silverado models with the 8-speed automatic transmission. I have also learned that GM issued a recall for certain 2020–2022 models due to excessive transmission valve wear, which may cause the rear wheels to lock up. I am concerned that my vehicle may fall within the scope of this recall or a related Technical Service Bulletin (such as TSB 21-NA-199). Given the seriousness of the failure, the relatively low mileage, and the widespread nature of these transmission problems, I believe this may be a defect in materials or workmanship. I respectfully request the following: Confirmation of whether my vehicle is subject to any open recalls or service bulletins relating to the transmission. A warranty or goodwill repair of the transmission or related components. If parts are unavailable, an estimated timeline for repair or alternative transportation options. I am attaching copies of my repair estimate, service records, and proof of purchase. Please advise me of the next steps and whether further documentation is needed. Thank you for your attention to this matter. I look forward to a prompt resolution so that I may safely return my Silverado to the road. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly shuddered and hesitated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, there was a loud knocking sound coming from the engine compartment, and the vehicle shook violently, with several unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 84,000.

I am writing to bring to your attention an issue I've been experiencing with my truck's transmission. Recently, the transmission failed due to a torque converter issue, which has caused significant disruption for me. From my understanding, this is a known problem that hasn’t been adequately addressed by GM. As I'm currently in the process of getting the transmission rebuilt, I believe it is only fair that I should not have to bear the costs associated with this repair. I would appreciate it if someone from GM could reach out to discuss this matter further. Thank you for your attention, and I look forward to your prompt response.

While driving the active fuel management changed my truck from 4 cylinders to 8 cylinders. This is when I heard a loud bang and a bunch of lights came on the dash and my truck started shaking and shuttering. I was able to regain control of it, but I came close to crashing. I now require a whole new engine at 100000 miles. After talking to multiple shops this ks a known issue. While they dont always catastrophic fail, mine did and almost cost me to crash. This is a serious safety concern.

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the brake pedal was depressed, and the vehicle came to a complete stop. The contact stated that when the vehicle came to a stop, the steering wheel was independently reset. The vehicle was driven to the residence. The vehicle was then taken to the dealer, where it was diagnosed with a failed grounding strap. The contact was informed that the grounding strap needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 24,155.

Our truck would not start, we had to have it towed twice. We had a s Diagnostic run and the code was for the fuel pump. We had the truck towed to a local mechanic and they mentioned the open recall on fuel pumps for our make, model and year. We tried to schedule the appointment at the dealership for recalls, but our VIN was not on the list.

Truck experienced reduce power mode. Took to have codes ran and it showed 24 separate codes when engine light comes on. While riding down the road, truck will go into reduce power mode, shift automatically into 4x4, and several other notifications will appear. Taking to dealership and was told the electrical wiring harness was shorting out causing this issue. Cost around $700 for repair, happened one month later, took it back and no charge for the 2nd time. It is currently in reduced power now. Dealership stated to replace the wiring harness would cost over $3,000. Dealership stated this was a manufactures defect, but no recall was issued so all cost is on the owner.

Rear wheel lockup due to transmission valve body issues.

Just hit 65k miles and have had a transmission issue where it shutters back and forth and was quoted 6k to repair it

Lose of power at the pedal again not even 15 mins later. Still no code. Just extremely frustrating

When it gets hot it'll lose power at the pedal and it will randomly come back causing the drive train to jerk back and forth throwing full related codes that go away once the truck has cooled off. Took it to a shop and they couldn't get it to throw a code. This will be the third time it has happened. This time it doesn't throw a code

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 70 MPH, the transmission independently shifted to 4-WD. No warning lights were illuminated. The contact stated that the vehicle decelerated to 55 MPH, and the rear wheels locked up. The contact stated that the failure reoccurred, the rear wheels locked up, and the vehicle went sideways. The vehicle was almost involved in a crash. The contact’s wife, small children, and grandchildren were occupants of the vehicle during the failure. The vehicle was driven to the residence. The contact stated that the vehicle failed to exceed 50 MPH while driving. The contact's wife was afraid to drive the vehicle. The OnStar system retrieved DTC: P0708 (Transmission Range Sensor Circuit High Input). Additionally, in November 2024, an unknown recall repair was performed to update the power train software. The dealer was made aware of the failure. The vehicle was scheduled to be diagnosed at a later date. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 58,000.

I was on a trip to Iowa and noticed a loud ticking noise starting in my engine. There was no warning lights on the dash to indicate any problems. I checked the oil and notice it was not registering on the dip stick. I added over a quart of oil and the noise continued. My truck was just at a dealer 2 weeks prior for an oil change and they noted that everything was good and in proper working order. No leaks or no other issues. I set up an appointment at a chevy dealer at the destination which I was traveling to for a check up. About 60 miles from the dealership, my check engine light went on. I immediately stopped and checked all my fluids which were showing normal ranges. I dropped my truck off for inspection and they advised me that my lifters need to be replaced. I authorized the repair and after the new ones where installed, they tested my truck and noticed that there was still a ticking noise coming from the engine and was not holding any oil pressure. They advised me that the motor needed to be replaced at a cost of almost $15,000. I will request all pictures and videos taken by the dealership for further inspection if needed.

57,400 miles transmission shudder

While driving in Southern Utah my truck gave me a Service ESC (Electronic Stability Control) Warning, Service Parking Brake Warning, and check engine light that was for code P0303. I had the vehicle towed to the local Chevrolet dealership and it was diagnosed with lifter failure and camshaft damage because of the lifter failure. Safety was compromised because of the failure of the ESC and the loss of power and stability of the engine. I didn't receive warnings prior to the failure. This appears to be a well-known issue with several service bulletins issued for the vehicle.

Lost power steering in the middle of a corner..Almost but me into pole ..No warning..later on warning came on.Truck has 32000 miles on it

No power steering alert showed up to service power steering. Very dangerous driving and power steering goes out.

My problem is the same as many others with the 3.0 Duramax engine. I h e the P0016 code indicating the the timing chain that can cost up to $10k and sudden engine failure if not repaired. My vehicle is only 5 years old and has 98K miles at the moment.

Having failure with the engine coolant control valve. Have taken my truck to the dealership for overheating and they always come and say that they can’t find an issue. They also informed me that I need to bring it back when my motor blows a head gasket which is complete bull.

Tranmission rebuild at 70000 miles

GM declared my original engine as unfixable and decided to replace my engine luckily with 2 weeks remaining in warranty. It had similar clicking noise to everything else I've seen related to this 6.2L having issues. It currently has a new engine that can be inspected if need be. As well as receipt given to me from Klein Chevy from engine replacement. My engine could've failed while driving if I didnt notice the clicking noise prior to getting it looked at. Putting other in danger if driving on a public roadway. Yes the noise/defect was reproducible upon dealer looking at it. Unsure if the vehicle was inspected by the actual manufacturer but they removed my motor and sent it back to the factory. Was never inspected by police or insurance that im aware of There was no check engine light or warning lamps, only thing I noticed was a clicking noise that the common layman would have probably missed, they appeared roughly around 46,000 miles.

About 3 months after the 5 year 100000 mi warranty with only 70000 miles on the duramax diesel engine the exhaust brake part of the engine emissions/exhaust split along the weld. Have seen a number of these reported on the internet as well. Sounds like a manufacturing problem. The vehicle's check engine light came on and it's now at the dealership getting a new exhaust brake housing and bracket replaced. If this was in California or the 12 states listed would be covered for 8yrs/100000 miles.

Rear brake inner pads completely worn while outer pads look brand new at 35,000 miles. This appears to be due to the electronic parking brake not releasing quick enough but this condition almost disables the rear brakes and could cause an accident.

Having transmission problems but include in recalls like other silverados

Having transmission issues like other silvardos but not included in recall

Lifter failure and miss fire

Rear wheels of vehicle locked up momentarily mutliple times while driving between 45 and 65 miles per hour. Originally happened multiple times while towing a travel trailer but subsequently happened again with no trailer being towed. No warning lights or other sign of a problem leading up to any of the malfunctions. After locking up for approximately a quarter to half a second, the wheels release and the truck drives normally. Sudden wheel lock up could lead to loss of control or cause a vehicle to collide with the back of affected vehicle. Issue was reproduced by dealer service department and they recommended a new transmission valve body. This seems to be related to the recall for the transmissions on the diesel models of this truck but the gas trucks were excluded from that recall.

Loss of power when driving and a shutter feeling when accelerating. I took the vehicle to the dealership for repairs and was told the torque converter was replaced due to it being faulty but problem still persists.

Motor suddenly loss power and load knocking noise. After taking it to the dealer they said that number 3 cyl.connecting rod had an issue . This sounds like the same recall for the 2021 to 2024 6.2 engines. They gave me a quote for a new engine ( 20000) that was not available for 4 to 5 weeks if not more. I was on vacation at the time and ended up buying a new truck from them. I was not happy.

Odometer Fraud. The contact was attempting to purchase a 2020 Chevrolet Silverado 1500. The contact stated that while attempting to obtain a loan from the bank for the vehicle, it was discovered that there was a mileage discrepancy after obtaining a Carfax report. The vehicle was a private sale. At the time of the initial inquiry on Facebook Marketplace, the vehicle mileage was 63,000. The contact discovered that the mileage was 203,000.

I was driving and came to a stop at a red light. When accelerating on green the transmission would not go into gear, stalling my vehicle. Nearly causing the vehicle behind me to rear end me. The vehicle eventually went into gear and started to slowly accelerate with shuttering of the transmission.

My 2020 Chevrolet Silverado 1500 LT with the 3.0L Duramax diesel engine has experienced three separate failures of the coolant control valve over a span of less than two years. Each failure resulted in the vehicle entering reduced engine power mode, which drastically limits acceleration and the ability to maintain safe driving speeds — particularly dangerous on highways or in heavy traffic. Chronology of Failures: October 2023: First coolant control valve failure. Part was backordered. Repair took ~6 weeks. June 2024: Second failure of the same part. Another 6-week delay in repair due to part availability. June 2025: Third failure of the same part. Vehicle is currently inoperable and unsafe to drive. Each time, the failure triggered a check engine light and immediately placed the truck into reduced power mode. This issue significantly compromises driver safety, especially in high-speed or congested environments, where limited acceleration can increase the risk of collisions. Safety Concerns: Loss of acceleration power at critical times (merging, overtaking, etc.) Unpredictable vehicle behavior Extended unavailability of parts leads to prolonged periods without a functional vehicle Possible underlying design flaw or recurring part defect Given the recurrence, safety risks, and the number of similar complaints I have seen from other owners, I believe this is a widespread and systemic defect that deserves NHTSA investigation. Requested Action: I urge the NHTSA to investigate the frequency and root cause of coolant control valve failures on the 3.0L Duramax engine in the 2020–2022 Silverado models. This is not an isolated incident, and repeated failures of a critical engine cooling component warrant a safety recall or technical service bulletin (TSB) requiring redesign or replacement with a permanent fix.

my 2020 High Country Deluxe 6.2 L87 GM Motor: At Every Cold startup, the engine sound is erratic and sounds like metal on metal for internal combustion for approximately 2 seconds until the newly designed two-stage, variable displacement vane-type pump oil sump pump. The biggest issue that I have with this design is, with a 2 stage pump, depending on the engine rpm, according to GM is Possible lower psi to pump the oil to the top end Valve assembly. In addition, the OW/20 oil IMHO is too thin and does not have the Viscosity to lubricate the motor properly. GM Fix (for 2021 -2024 L87 6.2 motors was to change the viscosity to 5W/30 Supercar Synthetic oil, add a leaf to the owners manual to dictate the oil viscosity change and changing the oil cap from 0W/20 to 5W30. 10-speed Hydra-Matic 10L80: Hard upshifts and downshifts intermittently and confusion of proper gears. There is a TSB regarding this specific Valve Body and torque converter issues. Finally: When deactivating DFM Random cylinders as needed by ECM-TCM-BCM, the lifters are staying in the collapsed state and cant return to full height resulting in bent push rods, rocker arm damage, Camshaft damage, crankshaft damage and Catastrophic engine Failure. It now seems that NHTSA has issued a New Federal Probe into the remaining 2019-2021 L87 6.2 motors.