2019 Chrysler Pacifica Complaint Log

PACIFICA HYBRID, TWO INCIDENTS: FIRST WAS ON FREEWAY, FAST LANE, DRIVING NORMALLY WITH ACTIVE CRUISE CONTROL. THE CAR SUDDENLY SHUT DOWN ALL ACCELERATION AND SLOWED. I WAS ABLE TO PRESS THE BRAKE AND STOP. THE FRONT CONSOLE LIT UP WITH MANY WARNINGS INCLUDING THE FRONTAL COLLISION WARNINGS. I WAS NOT CLOSE TO CAR IN FRONT OF ME BUT A MOTORCYCLE HAD SPLIT LANE PASSED ME VERY CLOSELY AND CUT IN. I HAD TO POWER OFF MY CAR AND START IT TWICE BEFORE IT WOULD GO FORWARD. I TOOK CAR FOR SERVICE, CHRYSLER DEALER FOUND NOTHING WRONG, REPLACED A COMPUTER MODULE, GAVE IT BACK. LESS THAN ONE WEEK LATER, THE CAR AGAIN SUDDENLY LOST ACCELERATION AND BRAKED. SAME LARGE SET OF WARNINGS APPEARED. BUT THIS TIME THE CAR DIDN'T ALLOW ME TO PRESS THE BRAKES. I WAS TRAVELING ON CITY STREETS LESS THAN 30 MPH BUT HAD LOST ALL ACCELERATION AND BRAKING CONTROL OF THE VEHICLE AND CONTINUED TO ROLL INTO AN INTERSECTION AT ABOUT 7MPH. THE BRAKE PEDAL LITERALLY PUSHED BACK AGAINST MY FOOT. I GAVE IT BACK TO CHRYSLER DEALERSHIP WHERE IT'S BEEN EVER SINCE. CAR HAS 1100 MILES ON IT PURCHASED JULY 14TH, REGISTRATION ON 7/16. APPROXIMATELY 300 MILES OF THE CAR WAS THE DEALERSHIP SERVICE DEPARTMENT TRYING TO REPLICATE THE ISSUE. NOW CHRYSLER CORPORATE CARES IS TELLING ME IT'S STILL UNDER DIAGNOSIS (CAR HASN'T EVEN BEEN TURNED ON IN MORE THAN 10 DAYS) AND THAT THE ONLY WAY I WOULD GET RESOLUTION IS THROUGH ARBITRATION "A FREE SERVICE". MY VEHICLE IS CURRENTLY WAITING FOR CHRYSLER STAR (HIGHEST LEVEL ENGINEERING) TO EVEN GET TO THE CASE. I WANTED TO REPORT THE SAFETY ISSUE WITH THE RESOLUTION STEPS FOR PEOPLE TO FOLLOW BUT UNFORTUNATELY I CAN'T. CHRYSLER MIGHT EVEN TRY TO GIVE THIS VEHICLE BACK TO ME AGAIN (WHICH I DON'T WANT). NOTE: DEALERSHIP HAS BEEN VERY STAND-UP. THE PROBLEM IS CHRYSLER CORPORATE.

FIRST DAY WE PURCHASED THE VEHICLE, THE ENGINE LIGHT WENT ON AND THE HYBRID BATTERY NEEDED TO BE REPLACED. TWO WEEKS LATER THE VEHICLE KEPT STALLING, AND EVENTUALLY CAME TO A COMPLETE STOP. FOUR WEEKS OF PURCHASE, OUR CAR BEGANS STALLING AGAIN AND OUR ENGINE LIGHT IS BACK ON. TECH SAYS "THE CAR FIXED ITSELF". THE ENGINE LIGHT IS BACK ON AGAIN.

A SERIOUS SAFETY ISSUE EXISTS WITH ELECTRIC SLIDING AND RAISE/LOWER TAIL GATE DOORS. THIS IS MY THIRD CHRYSLER PACIFIC, 2014, 2017, AND NOW 2019. ON THIS 2019, IT DOES HAVE ONE DOOR, THE DRIVER SIDE SLIDER, THAT HAS A WARNING BUZZER IF LEFT OPEN WHEN THE VEHICLE DRIVE IS ENGAGED, AND ONLY WHEN THE VEHICLE ATTEMPTS TO MOVE IN REVERSE. THAT WARNING DOES NOT EXIST IF THE VEHICLE IS DRIVEN FORWARD AND IT DOES NOT EXIST AT ALL FOR THE PASSENGER SIDE SLIDER. SO MANY TIMES, WE INADVERTENTLY AND UNKNOWINGLY DRIVE OFF WITH SLIDERS OPEN AND/OR TAIL GATE OPEN. THIS IS A SERIOUS DESIGN FLAW WITH THE DANGER OF ITEMS UNKNOWINGLY FALLING OUT WHILE TRAVELING. IT IS POSSIBLE THAT CHILDREN OR ANIMALS COULD FALL OUT. THE VEHICLE SHOULD NEVER BE ABLE TO BE DRIVEN IF EITHER SLIDER IS OPEN. NOR SHOULD THE CAR BE ABLE TO BE DRIVEN WITH THE TAIL GATE DOOR OPEN. WHILE THERE COULD BE AN OCCASION WITH THE CUSTOMER MIGHT INTENTIONALLY NEED TO HAVE THE TAIL DOOR OPEN TO ACCOMMODATE AND OVER-LENGTH ITEM, THERE SHOULD BE A BY-PASS SWITCH WITH A CONTINUOUSLY LIT WARNING LIGHT ON THE DASH. TO COMBAT DRIVING WITH THE TAILGATE DOOR OPEN, WE HAVE PLACED SEVERAL NARROW VERTICAL STRIPS OF TAKE ON THE BACK WINDOW TO ALERT THE DRIVER. WITHOUT THAT TAPE IT IS ALMOST IMPOSSIBLE FOR THE DRIVER TO BE AWARE OF THE OPEN TAILGATE. THIS IS EXTREMELY DANGEROUS AND ANNOYING. TYPICALLY, IF THE CLOSE BUTTON IS PRESSED TO LOWER THE TAIL GATE DOOR OR THE SLIDERS TO, IF THE DOOR ENCOUNTERS SOME OBJECT AS IT IS CLOSING, IT WILL RETRACT TO THE FULLY OPEN POSITION WITHOUT THE DRIVERS KNOWLEDGE. THIS SHOULD BE TOTALLY UNACCEPTABLE.

IN JUNE, MY WINDSHIELD CRACKED WHILE STATIONARY AND WAS DETERMINED BY CHRYSLER TO BE DEFECTIVE GLASS. THIS IS COVERED UNDER MY WARRANTY. IT HAS BEEN ALMOST 4 MONTHS AND IT HAS NOT BEEN REPLACED PER THE WARRANTY. CHRYSLER CLAIMS THE WINDSHIELD IS ON A NATIONAL BACK ORDER WITH NO ESTIMATED TIME OF ARRIVAL. A CRACKED WINDSHIELD IS A SAFETY HAZARD AS IT IMPEDES MY VISIBILITY. CHRYSLER HAS NOT OFFERED ANY ALTERNATIVE OPTIONS, ONLY TO WAIT. CUSTOMER SERVICE HAS BEEN SLOW TO RESPOND AND RUDE. DEFECTIVE GLASS SEEMS TO BE A COMMON PROBLEM AMONG CHRYSLER PACIFICAS, AS WELL AS AN INABILITY TO FULFILL THE WARRANTY. PLEASE INVESTIGATE.

I HAVE BEEN DRIVING A NEW PACIFICA FOR OVER A WEEK NOW AND I KNOW THE ELECTRONIC START/STOP SYSTEM IS JUNK OVERALL. ON A FEW OCCASIONS, IT SEEMS THE ENGINE RE-ENGAGES WITH A SHUDDER AND HAS DELAYED US FROM GETTING ONTO A ROAD WHICH IS A SAFETY PROBLEM WITH TRAFFIC BEHIND ME OR GETTING INTO TRAFFIC FLOW. THIS FEATURE SHOULD HAVE AN ABILITY TO BE PERMANENTLY DISABLED BY THE OWNER IF UNWANTED INSTEAD OF HAVING TO PRESS A BUTTON EACH TIME THE CAR STARTS. WE PRESS THE BUTTON EVERY TIME, BUT THE FACT WE HAVE TO PRESS THIS EVERY TIME WE START THE PACIFICA IS IRRITATING. HONESTLY, THE ESS SYSTEM SEEMS TO BE FAULTY IN IMPLEMENTATION.

2019 CHRYSLER PACIFICA. UNCONTROLLED STEERING WHEEL. *LD THE CONSUMER STATED THE STEERING WHEEL JUMPS TO THE LEFT OR RIGHT. THE FAILURE CAUSED THE CONSUMER TO CRASH INTO A LARGE ROCK DAMAGING THE FRONT END OF THE VEHICLE. *JS

THE RADIO DOES NOT HOLD ANY PRESETS AFTER YOU CHANGE DRIVERS. SO WHEN DRIVER ONE(1) HAS THE SEAT, MIRRORS, RADIO, ETC SET FOR THEM ALL THEY HAVE TO DO IS PRESS "1" WHEN THEY GET IN, AND "2" IS PRESENTLY SET. IT SHOULD HOLD SO WE DON'T HAVE TO GO THROUGH IT EVERY TIME YOU GET IN.THIS IS NOT WHAT HAPPENS, I HAVE TO RESET THINGS BECAUSE IT IS LOST AND GOES BACK TO FACTORY SETTINGS. CHRYSLER KNOWS ABOUT THIS PROBLEM AND THEY HAVE NO FIX. I WOULD LIKE MY COMPUTER SYSTEM REPLACED TO FIX THIS PROBLEM. THEY SAID I HAVE TO WAIT FOR AN UPDATE, THIS IS NOT SOMETHING I SHOULD HAVE TO LIVE WITH. *TR

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL (859-236-3217, LOCATED AT 725 N MAPLE AVE, DANVILLE, KY 40422) WHERE IT WAS DIAGNOSED THAT THE RELAY SWITCH WAS STUCK. THE PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE AUXILIARY BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CASE MANAGER PROMISED TO CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT RECEIVED A CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,700.

THE HANDS-FREE AND BLUETOOTH FEATURE OF MY RADIO STOPPED WORKING 3 MONTHS AGO. I HAVE BEEN IN TO CHRYSLER SERVICE IN FORT COLLINS FIVE TIMES TO HAVE IT FIXED. THE LAST TIME WAS TWO WEEKS AGO AND THEY SAID THEY WERE GOING TO JUST ORDER A NEW RADIO. I STILL HAVEN'T HEARD ANYTHING FROM THEM. THE SERVICE MANAGER, BOB LEE, SAYS IT'S CHRYSLER'S FAULT. I JUST WANT THIS THING FIXED. 3 MONTHS IS JUST RIDICULOUS. THIS IS AS MUCH A SAFETY PROBLEM AS IT IS AN INCONVENIENCE.

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRUCK PASSES IT. IN THOSE INSTANCES, IT VEERS TO EITHER THE RIGHT OR THE LEFT. THE CONCERN IS THAT IT COULD VEER DIRECTLY INTO THE PASSING VEHICLE IF THE DRIVER IS LESS THAN ALERT AND NOT FIRMLY GRASPING THE STEERING WHEEL. DURING A LIFETIME OF DRIVING, I HAVE NEVER BEFORE EXPERIENCED A VEHICLE THAT FELT AS DANGEROUS AS THIS ONE. I TOOK IT TO THE DEALER WHO PROCLAIMED IT IN PERFECT RUNNING ORDER. I FILED A COMPLAINT WITH THE CHRYSLER (CASE NUMBER 58533009) AND WAS ADVISED TO TAKE IT BACK TO THE DEALER AND TRY TO CONVINCE THEM TO TAKE IT ON A TEST DRIVE. HOWEVER, THE DEALER SAID THEY TEST DROVE IT, WHICH IS DOUBTFUL SINCE THE MILEAGE NUMBER DID NOT CHANGE WHILE IT WAS IN THEIR HANDS. THE DEALER HIGHLIGHTED A COMMENT ON A REPORT TITLED 08-ELECTRICAL/BE-ELECTRONIC CONTROL MODULES/MODULE, ELECTRIC POWER STEERING (EPSM)/DESCRIPTION AND OPERATION THAT READS: VARIABLE SERVO STEERING: WHEN THE SPEED OF THE VEHICLE IS INCREASED, THE MODULE REDUCES THE AMOUNT OF ASSISTANCE TO THE COLUMN. POSSIBLY CHRYSLER, IN THAT STATEMENT IS REVEALING THAT THE STEERING MECHANISM IS UNSAFE AT HIGHWAY SPEEDS.

WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.

WHEN OPENING PASSENGER SIDE BACK SLIDING DOOR, IT DOES NOT STAY IN THE OPEN POSITION AND SLIDES FORWARD AND CLOSES. IT IS VERY DANGEROUS AS CHILDREN CAN GET CAUGHT UP IN BETWEEN.

MY 4 YEAR OLD SON WAS PLAYING IN THE RIGHT REAR SEAT. HE APPARENTLY PUSHED THE BUTTON THAT FOLDS THE SEATS. WE HAD OUR BACKS TURNED. WHEN WE TURNED AROUND THE SEAT WAS STARTING TO CRUSH HIM. THERE WAS NO IMMEDIATE WAY TO REVERSE THE SEAT CLOSING. WE HAD TO LET IT CLOSE THEN FOLD IT DOWN. THEN WE PUSHED THE BUTTON TO MOVE THE SEAT BACK UP AGAIN AFTER WE FIGURED OUT HOW TO DO THIS. HE WAS NOT PERMANENTLY INJURED AS FAR AS WE KNOW BUT WAS VERY FRIGHTENED. A DIFFERENT SIZED CHILD COULD BE INJURED BADLY. ALSO IF WE WERE IMMEDIATELY AVAILABLE TO HELP HE COULD HAVE BEEN TRAPPED FOR A LONG TIME. THE VEHICLE WAS STATIONARY IN A LOT AT THAT TIME WITH THE IGNITION OFF. *DT*JB *DT VEHICAL WAS A RENTAL CAR AND DID NOT KNW ALL THE FEATURES.*JB

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB

MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAVE CONTACTED PAULDING CHRYSLER AND THEY WERE TOLD THE SAME THING.I HAVE CONTACTED CHRYSLER CORP. CUSTOMER SERVICE TWICE NOTHING.I WAS TOLD I HAVE TO WAIT TILL PRODUCTION IS DONE JUNE OR JULY FOR A WINDOW.I WAS TOLD BY THEM TO RENT A CAR FOR 3-4 MONTHS [$3000-4000]OUT OF MY POCKET.SO I DRIVE WITH A CRACKED WINDOW THAT I HOPE WILL NOT CAUSE SERIOUS INJURY TO MY WIFE OR ME.I WAS TOLD THEY HAVE NO PARTS FOR A RECALL FROM THE GOVERNMENT.SO ANY BUSTED WINDOW IN THE UNITED STATES IS AT THE MERCY OF CHRYSLER.I ASKED CHRYSLER TO GIVE A RENTAL OR TAKE A WINDOW OF ANOTHER CAR.I HAVE NOT HEARD ANYTHING.

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at various speeds, the transmission skipped gears. Additionally, the vehicle was experiencing erratic transmission shifts and unintended deceleration. The check engine warning light was illuminated. Additionally, the contact stated that upon attempting to shift to drive(D), the gear shifter failed to respond and remained stuck in park(P). The contact researched the failure online and found information on how to override the gear shifter failure. The contact pressed the Push to Start button twice, without depressing the brake pedal, depressed the accelerator for ten seconds, and pressed the Push to Start button to turn off the vehicle. The contact stated that upon restarting the vehicle minutes later, the vehicle responded as needed and the gear shifter became operable. The contact stated that the failure had been recurring intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: RQ24004 (Electrical System). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 20,000.

SMOKE AND FOUL ROTTEN EGG SMELL COMING FROM DRIVER REAR QUARTER PANEL WHERE BATTERY SITS. FIRE DEPARTMENT CAME OUT AND REMOVED PANELING AND BATTERY WAS FOUND TO BE EXTREMELY OVERHEATED. VEHICLE WAS PLUGGED IN CHARGING WHEN THIS COURTED IN OUR GARAGE. I IMMEDIATELY UNPLUGGED IT AND CALLED 911

THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.

VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB