2019 Chrysler Pacifica Complaint Log

COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE RPM'S INCREASED TO HIGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS TAKEN TO SAPAUGH CHEVROLET BUICK GMC (1435 MCNUTT ST, HERCULANEUM, MO 63048; (636) 931-0055) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,323.

I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.

SXM RADIO ALERTS FAVORITES ARE 'ON AIR'. UPON CLICKING ALERT THE MENU IS EMPTY OF FAVORITES. ERROR MESSAGE : NO FAVORITES CURRENTLY ON AIR. FAVORITES ARE 'ON AIR' YET THE RADIO CANNOT DISPLAY THEM.

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.

WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?

THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM. A RECALL ON THIS SYSTEM CLEARLY NEEDS TO OCCUR BEFORE SOMEONE DIES. COULD NOT STOP AT STOPLIGHT WITHOUT PUMPING BRAKES AND COULD NOT STOP IN DRIVEWAY WITHOUT HITTING MY OTHER VEHICLE ENTIRELY. HIGHLY RECOMMEND A DIFFERENT VEHICLE UNTIL THIS SYSTEM IS RECALLED BECAUSE OF HOW OFTEN THIS OCCURS

THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PER HOUR ON A STREET. THE BRAKES BECAME EXTREMELY HARD, FORCING DRIVER TO PUT ALL HER WEIGHT DOWN TO STOP THE VEHICLE. THE VEHICLE IS BEING REPAIRED AT A COST OF $442, THOUGH THE REPLACEMENT PART IS ON BACKORDER AND WILL NOT BE RECEIVED FOR THREE WEEKS AFTER TAKING THE CAR IN FOR INSPECTION.

PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.

WHILE DRIVING CAR ON CITY STREET STARTED TO HESITATE WITH POWER, SO PULLED OFF ROAD AND PUT IN PARK. THEN WAS UNABLE TO TAKE CAR OUT OF PARK OR SHIFT IN ANY WAY. BLUE LIGHT JUST FLASHED. WASN'T ABLE TO SHUT THE CAR OFF AND THE CAR HAD TO BE TOWED TO THE DEALER WHILE STILL RUNNING. MESSAGE SAID 'TRANSMISSION". THIS HAPPENED TWICE WITH THE FIRST OCCURENCE BEING JUST SHORTLY AFTER PURCHASE. VEHICLE HAS BEEN AT DEALER FOR 44 DAYS AND IS STILL NOT FIXED.

EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.

BOTH BATTERIES HAVE FAILED TWICE WITHIN A 4 MONTH PERIOD. FIRST TIME IT FAILED TO START AND GAVE A WARNING. SECOND TIME THE VEHICLE FAILED DURING OPERATION ON A PUBLIC ROAD WITHOUT ANY WARNING AND WOULD NOT RESTART.

THE VEHICLE SUFFERED FROM LACK OF BRAKE POWER BOTH AT HIGH SPEED AND LOW SPEED. THE BRAKE PEDAL FELT VERY HARD (ALMOST LIKE IT WAS AT A HARD STOP) BUT DID NOT GO TO THE FLOOR, THE BRAKE EFFECTIVENESS SEEMED TO BE VERY LOW. AT HIGH SPEED THE VEHICLE HARDLY SEEMED TO SLOW, AT LOW SPEED THE VEHICLE ROLLED PAST A STOP SIGN. NOTICED A LOUD HISSING NOISE FROM UNDERNEATH THE DASH WHEN PEDAL WAS PRESSED PAST A CERTAIN POINT. TOOK VEHICLE TO DEALER IN FORT COLLINS - THEY TOLD ME THE BRAKE BOOSTER NEEDED REPLACING. THIS WAS OUT OF STOCK AND RATHER SURPRISINGLY I WAS TOLD I COULD DRIVE THE VEHICLE UNTIL THE PART ARRIVED (EXPECTED IN 7-10 DAYS). I WAS VERY SURPRISED THAT THE VEHICLE WOULD BE RELEASED BACK TO ME WITH THIS DEFECT. I DECLINED SAYING I THOUGHT THE FAULT WAS SERIOUS SINCE IT AFFECTED BRAKING EFFICIENCY.

On two occasions, my Pacifica Hybrid van lost electrical power and stalled while driving at high speed on the highway. In each case I was able to safely coast the vehicle over to a breakdown lane but the experiences were terrifying for my family and I. After stalling the vehicle remained frozen in a strange electrical system status and would not restart. Eventually I was able to get the system to restart by pulling and replacing fuses. To do this in a narrow breakdown lane while semi trucks are flying by at high speed was, again, terrifying.

THIS INVOLVES A 2019 CHRYSLER PACIFICA PLUG-IN HYBRID. WHILE TRAVELING AT 80 MPH WITH DYNAMIC CRUISE CONTROL ENGAGED, THE VEHICLE SUDDENLY LOST ALL PROPULSION. THE INTERNAL COMBUSTION ENGINE WAS OFF, AND NO POWER CAME FROM THE ELECTRIC MOTOR. THE AIR CONDITIONING ALSO TURNED OFF. DESPITE PRESSING THE ACCELERATOR, THERE WAS NO POWER AT ALL. THE VEHICLE WAS ONLY COASTING, AND LOST SPEED RAPIDLY. DESPITE LOSING PROPULSION, I NEVER FELT LIKE I LOST BRAKES OR STEERING. DESPITE THIS, I FELT VERY UNSAFE AS I WAS TRAVELING AT HIGHWAY SPEED IN THE MIDDLE OF AN INTERSTATE WHEN THIS OCCURRED. THE DISPLAY ALTERNATED BETWEEN TWO MESSAGES. ONE STATED I NEEDED TO SHIFT TO 'P' AND PRESS THE START BUTTON (THE VEHICLE WAS STILL IN MOTION). THE SECOND MESSAGE STATED THERE WAS A FAULT IN THE HYBRID CHARGING SYSTEM. ONCE STOPPED ON THE SHOULDER, I SHIFTED TO PARK AND PRESSED THE START BUTTON WHILE PRESSING THE BRAKE PEDAL (THE NORMAL PROCESS TO START THE VEHICLE). THE DASHBOARD, INFOTAINMENT SYSTEM, AND WINDOW CONTROL APPEARED TO POWER-CYCLE, BUT NEITHER THE VEHICLE NOR THE AIR CONDITIONING WOULD START. THE DASHBOARD CONTINUED TO DISPLAY A MESSAGE SAYING A CHARGING SYSTEM FAILURE HAD OCCURRED. AFTER 45 MINUTES OF REPEATEDLY TRYING TO START THE CAR BY PRESSING THE BRAKE AND PUSHING THE START BUTTON. I TRIED JUST PRESSING THE START BUTTON WITHOUT PRESSING THE BRAKE. THE CAR SHUT ALL THE WAY OFF, AND AFTER WAITING A MOMENT, I WAS ABLE TO START THE CAR BY PRESSING THE BRAKE AND THEN PUSHING THE START BUTTON. ONCE STARTED, THE VEHICLE THEN RAN NORMALLY EXCEPT FOR A CHECK ENGINE LIGHT. FIVE DAYS PRIOR TO THIS INCIDENT, A CHRYSLER DEALER PERFORMED THE REPAIR FOR RECALL NHTSA 19V-886, AND THE INITIAL INSPECTION FOR RECALL NHTSA 20V-334.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTBURY JEEP CHRYSLER DODGE RAM SERVICE & PARTS (111 BOND ST, WESTBURY, NY 11590, (516) 336-4788) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TRIED STOPPING FOR A RED LIGHT AND BRAKES DID NOT RESPOND. I WAS IN THE RIGHT LANE. VAN SEAMED TO SPEED UP. GOT INTO RIGHT TURN LANE AND VAN SLOWED DOWN BUT STILL NOT STOPPING. HIT CAR IN FRONT, LUCKILY NO DAMAGE TO EITHER VEHICLE.

A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE PER THE SAFETY RECALL LETTER I RECEIVED FROM CHRYSLER. 12-VOLT ISOLATOR POST CONNECTION SAFETY ISSUE. NO REMEDY IS CURRENTLY AVAILABLE.

TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HOW THEY RUN. THIS IS NOT ACCEPTABLE, CHRSYLER NEEDS A UPDATE TO ITS PROGRAMMING FOR BETTER SHIFTS... *TR

AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTAGES OF COMPLETION WERE 92% AND 50%. DEALERSHIP SAID THEY HAVE HAD PROBLEMS WITH THE UPDATE AND IN MANY CASES THE RADIO SYSTEM AND SPEAKERS WERE BLOWN OUT DURING THEIR ATTEMPT TO UPDATE THE SOFTWARE. AS A RESULT, THE DEALER SAID IT MAY BE BETTER TO AVOID TRYING THE UPDATE AGAIN, UNLESS THE PROBLEM OF THE RECALL OCCURS. THIS DEALER POSITION IS DUE TO THEIR CLAIM THAT THE RADIO AND SPEAKER SYSTEM COULD BLOW OUT AND IT WOULD TAKE SEVERAL MONTHS FOR RADIO/SPEAKERS TO BE REPAIRED. ALSO, THE DEALER EXPLAINED IN THE EVENT THAT THE RADIO/SPEAKERS WOULD BLOW OUT, THE 8.4" SCREEN WOULD NOT SHOW ANY INFORMATION, SUCH AS RELATING TO THE GPS AND/OR THE REAR VIEW WHEN BACKING UP. SO, THE UPDATE TO REMEDY THE RECALL HAD FAILED. NOTE: THE REPAIR DEALER IS REEDMAN TOLL, WHICH IS DIFFERENT FROM THE DEALER WHERE I PURCHASED THE VAN IN MARYLAND.

THE SLIDING DOORS AND THE TRUNK DOOR OPENED AT THE SAME TIME WHEN NO DOOR/TRUNK OPEN BUTTONS WERE PRESSED. THIS IS THE 2ND TIME IT HAPPENED. FIRST TIME IN THE CHRYSLER SHOWROOM AND 2ND AT A PARKING LOT, BOTH TIME WHEN THE CAR WAS NOT IN MOTION. THE CAR WAS STARTED, REVERSE GEAR WAS APPLIED AND ALL THE SLIDING AND TRUNK DOORS OPENED AT THE SAME TIME WITH PASSENGERS INSIDE.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.

VAN IS NEW, (8/30/2019) UNDER 1000 MILES. PROBLEM HAS HAPPENED APPROXIMATELY 12 TIMES. WHEN STEPPING ON THE ACCELERATOR FROM A STOP, THERE IS NO RESPONSE. SUDDENLY THERE IS A SUDDEN, HARSH ACCELERATION. THIS IS A HAZARD IN TRAFFIC WITH OTHER VEHICLES AROUND. BACKING IN MY DRIVEWAY I ALMOST HIT THE HOUSE.

THE NAVIGATION SYSTEM IN THE VEHICLE SHOWED AN INCORRECT LOCATION BY SEVERAL HUNDRED MILES. I TOOK THE VEHICLE IN FOR WARRANTY SERVICE AND THE DEALER ATTEMPTED TO PERFORM AN UPDATE. ACCORDING TO THE DEALER THE UPDATE FAILED AND THEY WOULD NEED TO CONTACT CHRYSLER FOR REPAIR. I HAVE CONTACTED FCA MULTIPLE TIMES WITH NO RESPONSE. I NOW HAVE NO RADIO WHATSOEVER, NO CLIMATE SYSTEM, NO BACKUP CAMERA OR ANY OTHER FEATURES THAT OPERATE THRU THE RADIO TOUCHSCREEN.

VEHICLE ACCELERATOR JAMMED WHILE SLOWLY BACKING VEHICLE (REAR END FIRST) INTO HOME GARAGE AT AROUND 12:15 P.M. ON DECEMBER 17, 2019. VEHICLE AND PASSENGERS WERE THROWN BACK INTO THE GARAGE WALL AT A HIGH SPEED CAUSING VEHICLE AND PROPERTY DAMAGE. ON FORM BELOW, I ESTIMATED 1 MPH, BUT IT MAY HAVE BEEN LESS AS I WAS SLOWLY BACKING VEHICLE INTO HOME GARAGE.

2019 CHRYSLER PACIFICA HYBRID MINIVAN FAILED TO START IN COLD WEATHER (BELOW 24F) 5 TIMES TO DATE. DEALERSHIP REPLACED THE 12V BATTERY SAYING THE ISSUE HAS BEEN FIXED. BUT AGAIN IN A COLD DAY WHEN WEATHER WAS 19F, THE MINIVAN DID NOT START AND SHOWED MANY ERRORS ON SCREEN. THE MINIVAN IS AT THE DEALERSHIP FOR THE SECOND TIME. LOOKS LIKE THIS IS A COMMON PROBLEM ACROSS MULTIPLE CUSTOMERS, PACIFICA FORUMS HAS FOLKS COMPLAINING ABOUT THE SAME ISSUE.

THE ALL SEASON TIRES PROVIDED WITH THE NEW VEHICLE ARE USELESS ON SNOWY ICY MINNESOTA ROADS. VERY LONG STOPPING DISTANCE. TWO EXPERIENCED VAN DRIVERS NOTICED THE DIFFERENCE RIGHT AWAY. THE EXTRA SMALL TREAD TOWARD THE MIDDLE OF THE WIDE TIRES DOES LITTLE TO IMPROVE TRACTION FOR ACCELERATING FROM A PARKED POSITION. ALSO, SKIDDING IS MUCH MORE LIKELY WITH THESE TIRES. THE TIRES SHOULD HAVE MUCH DEEPER TREADS SINCE THEIR WIDTH GIVES LESS TRACTION.

THE STEERING WHEEL IS POINTED TO THE LEFT ALL THE TIME. *TR

THE THIRD ROW BENCH SEEMS EASILY CAPABLE OF POPPING OFF ITS ATTACHMENT TO THE FLOOR WITH A BIT OF PRESSURE. WHEN WE INSTALLED OUR BABY CAR SEAT IN THE THIRD ROW FOR THE FIRST TIME, WE LOCKED IT IN PLACE WITH THE SEAT BELT AND THEN TIGHTENED THE SEAT INTO PLACE BY USING THE ELECTRIC RECLINE TO SQUEEZE SOME EXTRA ROOM AND MAKE SURE THERE WAS NO GIVE. AT SOME POINT WE TIGHTENED THE RECLINE TOO MUCH AND THE BASE OF THE WHOLE THIRD ROW POPPED OFF OF THE FLOOR. EVERYTHING SEEMED FINE ONCE WE STARTED OVER AND RESET THE SEAT IN PLACE. I ALSO DISCONNECTED THE POWER RECLINE BUTTON IN THAT ROW SO THAT OUR SON WOULDN'T BE ABLE TO RE-CREATE THAT ISSUE. HOWEVER, A FEW WEEKS AGO MY WIFE WAS PUTTING SOME LARGE ITEMS IN THE CAR AND SHE WAS TRYING TO PUT DOWN THE THIRD ROW PASSENGER SEAT USING THE RECLINE BUTTONS IN THE TRUNK. SHE ACCIDENTALLY PUSHED THE RECLINE BUTTON FOR THE HALF OF THE ROW THE BABY CAR SEAT IS IN INSTEAD OF THE SIDE OF THE ROW WITH AN EMPTY SEAT. AGAIN, THE WHOLE THIRD ROW POPPED APART FROM THE FLOOR AT ITS BASE. TO FIX IT I UNINSTALLED THE CAR SEAT AND THEN REINSTALLED THE THIRD ROW BENCH AND THEN THE CAR SEAT AGAIN. THIS SECOND INCIDENT GOT ME WONDERING HOW MUCH PRESSURE IT TAKES FOR THE THIRD ROW TO DETACH FROM THE FLOOR? I'M CONCERNED THAT IN AN ACCIDENT THE WHOLE BACK OF THE CAR WOULD BECOME VERY DANGEROUS AND SEAT BELTS AND CAR SEATS WOULD DO LITTLE TO PROTECT ANYONE FROM A FLOATING BENCH. BY PUTTING THE CAR SEAT IN PLACE AND TIGHTENING THE RECLINE WE MUST BE PUTTING A LOT OF PRESSURE ON THE FLOOR ATTACHMENTS AND ANY ADDED PRESSURE POTENTIALLY PULLS IT RIGHT OFF. THAT SEEMS LIKE A HUGE DESIGN FLAW. IN THE MANUAL ALL IT SAYS IS: IN A COLLISION, YOU OR OTHERS IN YOUR VEHICLE COULD BE INJURED IF SEATS ARE NOT PROPERLY LATCHED TO THEIR FLOOR ATTACHMENTS. ALWAYS BE SURE THE SEATS ARE FULLY LATCHED.*DT *JB *DT*JB*DT*JB

U CONNECT / RADIO / BACKUP CAMERA / TEMPERATURE CONTROL SYSTEM FREEZES CAUSES LACK OF CONTROL OF TEMPERATURE CONTROLS, NO BACKUP CAMERA NO CONTROLS IN THE RADIO/ATTACHED SYSTEMS. OPERATOR MUST TURN OFF VEHICLE AND OR COMPLETE A SOFT RESTART.

LARGE LEAK IN THE LEFT REAR OF THE VEHICLE. WATER CAME IN FROM A CURRENTLY UNKNOWN AREA AND RAN INTO ALL THE CREVICES BETWEEN THE INSIDE PANELS ON THE LEFT SIDE. SETTLED INTO THE CUBBIES ON THE LEFT SIDE. AND SOAKED THE CARPET IN THE BACK. ONLY OWNED THE VEHICLE FOR 10 DAYS WHEN THIS HAPPENED. A LARGE RAIN STORM CAME THROUGH ON SATURDAY WATER; NOTICED THE WATER SUNDAY MORNING. DID SOME DRIVING AROUND SATURDAY DURING THE RAIN STORM BUT DID NOT NOTICE THE WATER. NOT SURE IF THE WATER WAS COMING IN DURING THE DRIVING OR AFTER BEING PARKED. IT WAS RAINING ALL DAY AND NIGHT.

I have taken item to shop twice. The auto stop/start stops working and causes vehicle to stall. Dodge dealership says it is a loose battery wire and just reconnects it. The feature stops working and has a cautionary light. The vehicle runs poorly during this time and seems like transmission out of gear.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE TAILGATE SAFETY LATCH FAILED TO OPEN AND THE CONTACT WAS TRAPPED FOR 45 MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BUTTON CHRYSLER JEEP DODGE RAM (1220 E BLVD ST, KOKOMO, IN 46902, (765) 360-4063), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

CAR IS NOT ACCELERATING PROPERLY, HESITATION WHEN ACCELERATING WHEN DRIVING AT HIGH SPEEDS, JERKING AND SPITTING FROM THE CAR. VIBRATION WHEN IT IS IDLING AT A STOP SIGN OR LIGHT.

THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE VAN RAN FOR JUST 1800 MILES, I PURCHASED IT NEW JUST A MONTH AGO FROM DEALERSHIP. THE REPAIRS ARE COVERED UNDER WARRANTY.

THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE VAN RAN FOR JUST 1800 MILES, I PURCHASED IT NEW JUST A MONTH AGO FROM DEALERSHIP. THE REPAIRS ARE COVERED UNDER WARRANTY.

MASTER CYLINDER FAILED WITH APPROXIMATELY 4,300 MILES ON THE CAR (PURCHASED IN APRIL 2019, FAILED SEPTEMBER 2019). DEALER REPORTED IT WAS A "KNOWN ISSUE" BUT NO SERVICE BULLETIN OR RECALL HAS BEEN ISSUED. NO BRAKE WARNING LIGHT OR CODE THROWN. ONLY DISCOVERED BECAUSE OWNER SUSPECTED CONCERN WITH BRAKES.

MY WIFE WAS DRIVING HOME AND THE CAR WAS SHUDDERING AND INTERMITTENTLY ACCELERATING. SHE GOT BACK TO THE HOUSE AND SMELT A BURNT RUBBER SMELL. WHEN IN MY DRIVEWAY THE VEHICLE HAD A HARD TIME TURNING OVER AND THE ENGINE WOULD KNOCK AND SHUT OFF WHILE STILL IN PARK. IT HAD TO BE TOWED TO THE DEALERSHIP FOR FURTHER EVALUATION

CHRYSLER REFUSES TO ACKNOWLEDGE OR HELP WITH FINDING CARSEATS THAT FIT FORWARD FACING IN THEIR MIDDLE ROW CAPTAINS STOW AND GO SEATS DUE TO THE EXTREME TILT THEIR SECOND ROW HEADRESTS HAVE WHICH ARE NON REMOVABLE IN THE SECOND ROW OF THE VAN. HENCE MOST PEOPLE ARE UNKNOWINGLY INSTALLING THEIR CARSEATS INCORRECTLY BRACED AGAINST THE HEADRESTS OR HAVE THEM PUSHING THE CARSEAT HEADREST FORWARD WHICH ALMOST ALL CAR SEAR MANUFACTURES DO NOT ALLOW. THIS IS A SAFETY ISSUE FOR SO MANY CHILDREN AND EVEN GOING TO CPSTS MAY NOT HELP AS IT BASICALLY FORCES THE CONSUMER TO BUY NEW SEATS WHICH THEY MAY NOT BE ABLE TO AFFORD SO THEY LIKELY WILL NOT AND WILL CONTINUE USING THE UNSAFE CAR SEAT.

ON INTERSTATE HIGHWAY LEFT LANE AT 65MPH, CHECK ENGINE LIGHT COMES ON, RED PLUG-IN LIGHT COMES ON, AND CAR SLOWS TO A STOP IN LANE. CAR DOES NOT TURN BACK ON AFTER SEVERAL ATTEMPTS. AFTER FIVE MINUTES, CAR STARTS AGAIN. CHECK ENGINE LIGHT REMAINS ON. STALLING RECALL NOT FOUND FOR THIS VIN, BUT IS IN MANUFACTURE DATE RANGE OF RECALL.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 FEDERAL HWY SUITE A, DELRAY BEACH, FL 33483, (561) 935-4210) WHERE IT WAS DIAGNOSED THAT THE BRAKING SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA HYBRID. WHILE DRIVING 73 MPH, THE "STOP SAFELY, THE VEHICLE WILL SHUT OFF SOON" WARNING MESSAGE APPEARED. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD BEFORE THE IGNITION TURNED OFF. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO JIMMY BRITT CHEVROLET BUICK GMC (LOCATED AT 1011 TOWN CREEK BLVD, GREENSBORO, GA 30642, (706) 453-2500) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE AND TRANSMISSION NEEDED TO BE REPLACED. THERE WERE ALSO 113 ERROR CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 730.

MY VEHICLE STALLS AND ROLLED BACK THREE TIMES SINCE PURCHASING IT NEAR THE END OF AUGUST. I KNOW THE ENGINE IS IN IDLE MODE DURING A STOP OR STOPLIGHT TO SAVE ON EMISSIONS, BUT THE TRANSITION FROM IDLE TO RESTART WHEN PRESSING ON THE GAS PEDAL IS NOT SEAMLESS. IN FACT, IT IS LOUD AND HAS ROLLED BACK A FOOT WHEN ON CHANGING FROM BRAKES TO GAS PEDAL.

LANE SENSE BEHAVES ERRATICALLY IN CERTAIN CIRCUMSTANCES; ALERTS LOUDLY AND REQUEST HANDS BE PLACED ON THE STEERING WHEEL WHEN THEY ARE ALREADY ON THE WHEEL AND AM TRAVELING SAFELY WITHIN A LANE; NO LANE CHANGES. HAS ALERTED IN DRIVEWAY AS WELL AND ALERTED FOR SERVICE. TOOK TO DEALER AND THEY COULD NOT REPLICATED OR DETERMINE PROBLEM. THEY PROVIDED INFORMATIONAL FLYER ON LANE SENSE BUT IT DOES NOT MATCH REPORTED CONDITIONS/ALERTS I RECEIVED ON AUTO'S CONSOLE. CONSISTENTLY FAILS AND BEHAVES ERRATICALLY GOING NORTHBOUND ON GOLDEN GATE BRIDGE - IN ALL LANES AND ON MULTIPLE OCCURRENCES. OCCURS IN VARIOUS ENVIRONMENTAL CONDITIONS FROM FOG, CLEAR DAY, RAIN, ETC. OCCURS IN MOTION AND WHEN CAR HAS BEEN STILL/STOPPED (IN DRIVEWAY.) SYSTEM ALERTS AND THEN AUTOMATICALLY DEACTIVATES ITSELF. I DON'T KNOW THAT MANUFACTURER AND DEALERS HAVE FULL UNDERSTANDING OF BEHAVIOR; ESPECIALLY THE DETECTION OF WHAT THE CAR BELIEVES ARE NO HANDS ON THE STEERING WHEEL/FEEDBACK TORQUE.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT SHE LOCKED THE KEY FOB INSIDE THE VEHICLE WITH HER CHILDREN INSIDE. THE CONTACT STATED THAT THE VEHICLE HAD A FEATURE THAT ALLOWED HER TO ENTER THE VEHICLE BY PRESSING A BUTTON ON THE SLIDING DOORS WHEN THE KEY FOB WAS INSIDE; HOWEVER, THE BUTTON FAILED TO OPERATE. THE CONTACT'S DAUGHTER ATTEMPTED TO UNLOCK THE DOOR ON THE DRIVER'S SIDE; HOWEVER, THE UNLOCK BUTTON ALSO FAILED TO OPERATE. THE CONTACT NOTIFIED THE FIRE DEPARTMENT AND THEY WERE ABLE TO SAFELY REMOVE THE CHILDREN FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT RENTED A 2019 CHRYSLER PACIFICA. WHILE THE CONTACT'S EIGHT YEAR OLD DAUGHTER WAS SEAT BELTED IN THE REAR DRIVER'S SIDE SEAT, THE SEAT BELT SEIZED INTO THE LOCK. THE CONTACT HAD TO USE SCISSORS TO CUT THE SEAT BELT. ALSO, THE REAR PASSENGER SIDE SEAT BELT FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED ABRUPTLY. THE CONTACT WAS ABLE TO STAND WITH THE SEAT BELT OPERATING AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS RETURNED TO HERTZ (LOCATED AT THE ORLANDO INTERNATIONAL AIRPORT, 1 AIRPORT BLVD, ORLANDO, FL 32812, (407) 859-8400) AND THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,196. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CLEMONS CHRYSLER DODGE JEEP (1601 A AVE W, OSKALOOSA, IA 52577, (641) 673-3447) WHERE IT WAS DIAGNOSED THAT THE AXLE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT FLUID WAS LEAKING AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SENSORS FOR BOTH PASSENGER SIDE SLIDING DOORS FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REACHED INTO THE VEHICLE TO RETRIEVE HER PHONE WHILE THE SLIDING DOORS WERE CLOSING. THE DOOR SENSORS DID NOT RECOGNIZE HER HAND AND IT WAS CRUSHED BY THE SLIDING DOOR. THE CONTACT HAD TO MANUALLY FORCE THE DOOR OPEN TO RESCUE HER HAND FROM THE VEHICLE. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT TESTED BOTH SLIDING DOORS AND FOUND THAT NEITHER OF THE DOOR SENSORS FUNCTIONED CORRECTLY. THE CONTACT WAS CONCERNED FOR HER AND HER CHILDREN'S SAFETY. THE CONTACT POSTED A COMPLAINT ON FACEBOOK REGARDING THE FAILURE. A CHRYSLER REPRESENTATIVE ONLINE REACHED OUT TO HER AND ASKED FOR HER VIN, BUT NO FURTHER ASSISTANCE WAS OFFERED SINCE THAT INTERACTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500. *DT*JB

A MESSAGE KEEPS COMING ON " SERVICE SHIFTER". THE VEHICLE WAS TAKEN TO SERVICE, STILL COMES UP. HAPPENS WHEN STATIONARY AND IN MOTION.

We purchased this vehicle new in August 2019. Since, we have had it in for service multiple times concerning a popping/creaking noise from the front suspension. Most recently, the vehicle has been at the dealership/service department since February 8, 2023, and they are unable to remedy the issue. My own research shows a recall of approximately 48,000, 2018 Chrysler Pacificas, manufactured in the same plant as ours (Windsor, ON) concerning a faulty right-font lower control arm, which can separate from the steering knuckle, causing a loss in steering. I don't believe it is just a coincidence that we are having the same issue on our 2019 vehicle. Attached you will find all of the repairs made to our vehicle, however, the noise persists.