2021 Chrysler Pacifica Driver Assist & ADAS Problems

See attached document for complaint.

When adaptive cruise control is enabled and I’m at cruising speed, new vehicles entering the lane in front of my vehicle are not being acknowledged leading to my vehicle getting too close and collision becoming likely. This leads to me having to takeover control frequently to prevent accidents. This happens often, not always, but it is becoming more and more frequent. This happens at all speeds from 30 mph to 70mph

My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.

The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated that while starting the vehicle, the contact attempted to back up and became aware that the rearview camera was inoperable. The contact stated the image from the rearview camera appeared blank. The contact stated that due to the failure with the rearview camera, the contact rear-ended an object which caused the rear-end of the vehicle to be fractured. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the radio software failed which caused the rearview camera to fail. The contact was informed that a software update was needed. The dealer informed the contact that the update was not available, and the contact was also informed that the rear end of the vehicle needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 8,852. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the back-over prevention camera image was frozen. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer, who performed a software update as part of the manufacturer's Extended Warranty Coverage related to the failure. The contact stated that after the software update was performed, the failure occurred intermittently. The manufacturer was notified of the failure. The failure mileage was 55,000.

The contact owns a 2021 Chrysler Pacifica. The contact stated that the back-over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

See attached document for complaint.

For the most recent recall, the rear view camera has not been working since August 2024. I’ve been to the dealership 3 times, once in August and twice in November and they cannot resolve the issue. They told me that they’ve sent information to Chrysler and they would contact me in a few days and I have not heard back. This is a huge safety issue as my rear view display is not visible, it’s either a blue screen or grey screen. I need help please

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

On empty roads at low speeds, vehicle flashed emergency braking signs and stopped abruptly. Happened multiple times in January both in reverse and when driving forward normally. Safety of driver and passengers was impacted by the sensor issues and abrupt braking. If there were other cars behind the vehicle, it could cause accidents and injury. Vehicle was brought into dealership and could not identify or address the issue. Suggestion provided was to disable the sensors while driving.

The contact owns a 2021 Chrysler Pacifica. The contact stated while driving at various speeds, the "Uconnect Box Service Required - Please visit an Authorized Dealer" message was displayed on the instrument panel. Due to the failure, the reverse camera screen displayed a blank image while in reverse(R). The vehicle was taken to the dealer several times in reference to the failure. The vehicle had been repaired a total of three times; twice for the radio module and once for the telematics box module (TBM). The vehicle was not repaired. The contact later discovered that the vehicle was included in NHTSA Campaign Number: 24V463000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the rearview camera image was either blue, blank, or there was static. The vehicle was taken to the dealer, where the radio software was updated under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure persisted while reversing. The vehicle was taken back to the dealer, where it was determined that the rearview camera needed to be replaced. The dealer informed the contact that the rearview camera replacement was not covered under the recall. The contact stated that the recall remedy failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

This vehicle programming includes forward and rear collision warning with both audible and dashboard diagram lights showing which sensors are approaching another object. Unfortunately, in practice, the alarms alert you to something in front or behind you regardless of if you are in gear to move forwards or backwards. This means that everytime you get in gear to leave your parking spot the alarm is dinging because of whatever you pulled up to in your parking spot making drivers have to tune out the audible alarm which is irrelevant and look down at the dash to see where the alerting object is in relation to the vehicle. Reports have been filed with Chrysler but no action has been taken to improve this poor design despite years of it being in effect.