2021 Chrysler Pacifica Visibility & Wipers Problems

On June 23, 2024 a NHTSA recall #24V-436 was posted indicating the rear visibility system defaults to the rearview image being visible. To date multiple dealerships and the Chrysler Corporation contacted trying to get this issue remedied. No one seems to have an answer ass to when the update will occur. I contract with a car rental service, TURO, to rent my personal vehicles. Because of this recall TURO will not allow my vehicle to be rented until this issue is resolved. I have to continue making car payments and pay insurance on this vehicle without any income coming in to offset my costs.

The windshield wipers are not synced together causing them to contact each other to the point that the stuck together. As a result, the wipers are no longer functional, and the drivers vision is impaired which increases the likelihood of an accident.

The sunroof spontaneously shattered while driving down the road.

While driving down the interstate, the moonroof glass spontaneously shattered. There are three pieces of glass on the roof, and it was the center one that failed. The car was about 16 months old with just under 10,000 miles, almost all of which was low-speed, city driving. At the time of failure, we were about 650 miles into a cross-country road trip and traveling on roads with an 80 MPH speed limit. If we had not closed the sunshade the day prior, sharp glass would have fallen on our children seated in the middle row. A Chrysler dealer sold us the replacement part and verified that there were no signs of any external cause that led to the failure. Chrysler denied a warranty claim, stating that "sunroof is most probably an outside influence as it cannot break easily as per IRF (Independent repair facility)."