2022 Chrysler Pacifica Driver Assist & ADAS Problems

The contact called on behalf of the owner of a 2022 Chrysler Pacifica. The vehicle was an Adaptive Vehicle. The owner received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was blurry on some occasions, and was completely black on other occasions. The contact stated that the black image remained displayed while driving the vehicle. Additionally, the infotainment system made an abnormal sound and displayed a glitchy screen that prevented the contact from using the functions of the infotainment system. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not yet available. The failure mileage was approximately 43,000. Parts distribution disconnect.

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

While travelling on a controlled-access highway at 70 mph with the Adaptive Cruise Control active, and no other vehicles or objects nearby, the braking system engaged spontaneously (without driver input) and forcefully, for approximately .5 seconds, also engaging the anti-lock brakes. The rapid deceleration was forceful enough to snap my family of 5 all into their seatbelts. The speed of the vehicle slowed approximately 10 mph or more during this incident. My family and I were fortunate enough that no vehicles were behind us, no collision occurred, and I was able to maintain control of the vehicle though I was very much surprised. No warning indicators nor messages appeared. I took the vehicle to a servicing dealer three days after the incident for inspection/diagnosis. I was told be the service agent at the desk that, in order for this to not happen again, I should not use the Adaptive Cruise Control. The technician, who was at the service desk, stated he was unable to reproduce the incident on test drive, and that he recalibrated the Adaptive Cruise Control system and sensor, without further explanation as to what that meant.

The contact owns a 2022 Chrysler Pacifica. The contact stated while attempting to start the vehicle, the center console display went black and became inoperable. The contact stated that only the back-over prevention camera operated on the screen as needed. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact linked the failure to NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION). The contact stated that the vehicle had already been repaired under the recall; however, the repair failed to prevent the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,029.

On more than one occasion when I was on a four-lane highway with no vehicle in front of me in my lane, while I was passing a slower moving vehicle in the outer lane, my vehicle slammed on the aes brakes and would have absolutely caused a crash if there would have been a vehicle behind me. That person could have no possibly reacted fast enough to prevent his vehicle from rear-ending my vehicle. Again, there was no one in front of me, only the vehicle in the outer-lane. As far as the rear-cross-traffic problem, my vehicle is one that is missing Chrysler's Sphere and rear-parking-assist because of the chip shortage. There aren't any sensors in the back bumper at all and I'm not sure what triggers the rear-cross-traffic alert, but it does not alert until I've backed up so far from my parking space that if there was a car coming quickly it would surely hit me. This system does not work any where as quickly as any other car I've had it on in the past.

While reversing out of driveway with 4.3 deg. to 5.5 deg. down slope, car stopped with rear in street while displaying an apparent rear collision symbol. There was no cross traffic and a car parked along the curb on passenger side was not encroaching on driveway. Car then refused to move either further back to complete the street entry maneuver or forward to re-enter the driveway. Car was left in a dangerous position part way into the street and blocking sidewalk. Car could not be moved until ignition was turned off for 10 seconds, then turned back on. At that point car was first pulled fully forward into driveway, then successfully backed out into the street and driven off.