2009 Chrysler Town & Country Complaint Log

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTE DISCONNECT.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. MA 10/6

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/31/15*CN

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE EGR VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE EGR VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED MULTIPLE TIMES; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000. THE CURRENT MILEAGE WAS 110,659.

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE WOULD DECELERATE INDEPENDENTLY AND THE ENGINE STALLED. THE CONTACT MENTIONED THAT ON THE KEY RING WAS ONLY THE KEY TO THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO STATED THAT NONE OF THE ELECTRICAL COMPONENTS FUNCTIONED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE. UPDATED 5/27/14*CN

THE CAR ENGINE SHUTS OFF WHILE DRIVING, YOU HAVE TO PULL OVER AND START THE CAR AGAIN. I HAVE BEEN UNABLE TO REMOVE THE KEY FOB FROM THE IGNITION SWITCH AND NOT ABLE TO TURN THE ENGINE OFF. I HAD TO WORK AT PULLING THE KEY FOB OUT FOR OVER A HALF HOUR BEFORE I WAS ABLE TO SHUT THE CAR OFF. AT ONE PUT I REMOVED THE KEY FOB FROM THE IGNITION SWITCH BUT THE ENGINE WAS STILL RUNNING. I CHECKED IF THERE WERE ANY PROBLEMS WITH CHRYSLER VANS AND LEARNED OF A RECALL L25 REGARDING IGNITION SWITCHES. I NEVER RECEIVED A RECALL NOTICE FOR THIS PROBLEM FROM CHRYSLER. I CALLED A CHRYSLER 800 NUMBER, THEY TOLD ME OF THE RECALL BUT SAID THEY DID NOT KNOW WHEN PARTS WOULD BE AVAILABLE. I CALLED A LOCAL CHRYSLER DEALER, TALKED TO A SERVICE PERSON, THEY HAD NO IDEA OF WHEN A PART WOULD BE AVAILABLE TO FIX THE PROBLEM. THEY GAVE ME ANOTHER 800 NUMBER TO CALL, I BASICALLY RECEIVED THE SAME INFORMATION. BOTH 800 REPRESENTATIVES TOLD ME TO RENT A CAR IN THE MEAN TIME. I CALLED THE CORPORATE HEADQUARTERS, SPOKE TO A REPRESENTATIVE AND SHE TOLD ME THEIR ENGINEERS DON'T EVEN HAVE A FIX FOR THE PROBLEM AND THEY HAVE NO IDEA HOW LONG IT WILL TAKE. I ASKED ABOUT CHRYSLER PROVIDING US WITH A LONER CAR AND SHE SAID THAT WAS NOT AN OPTION. SHE ALSO SAID IF I FEEL THE CAR IS UNSAFE TO DRIVE, I SHOULDN'T DRIVE IT. WHAT GOOD IS MY VAN IF IT SITS IN THE DRIVEWAY FOR WHO KNOWS HOW LONG. I AM UNABLE TO DRIVE THE VEHICLE BECAUSE IT IS UNSAFE. CHRYSLER'S CUSTOMER SERVICE IS VERY MUCH LACKING ESPECIALLY IN LIGHT OF ALL THE GM IGNITION SWITCH PROBLEMS AND LAW SUITS IN THE NEWS. THE IMPRESSION I RECEIVED FROM CHRYSLER IS ONE OF "TOO BAD, THERE IS NOTHING WE CAN OR ARE WILLING TO DO FOR YOU." CHRYSLER SHOULD BE HELD ACCOUNTABLE FOR CARS UNSAFE TO DRIVE WHILE THEY COME UP WITH A SOLUTION TO THE PROBLEM. CONSUMERS SHOULD NOT BE EXPECT TO LAY OUT MONEY TO RENT A CAR WHEN IT IS CHRYSLER'S FAULT! *TR

THIS IS THE LETTER I SENT TO CHRYSLER CORPORATION. I AM REPORTING THE OCCURRENCE OF UNEXPECTED ENGINE SHUTOFF AND LOSS OF POWER FOR MY 2009 CHRYSLER TOWN & COUNTRY MINIVAN. THIS HAS OCCURRED 3 TIMES OVER THE PAST FOUR MONTHS WITH THE FIRST OCCURRENCE ON 30 NOVEMBER 2013; THE LAST OCCURRENCE ON 11 MARCH 2014; AND ANOTHER TIME BETWEEN THOSE OCCURRENCES. THE BELOW DESCRIPTION CHARACTERIZES EACH OF THE INCIDENTS: - WITHOUT WARNING THE ENGINE SHUT OFF - THERE WAS A COMPLETE LOSS OF POWER STEERING AND BRAKES - IT TOOK EXTREME FORCE TO STOP THE VEHICLE AND TURN THE VEHICLE OFF THE ROAD OUT OF THE TRAFFIC FLOW DUE TO THE LOSS OF POWER STEERING AND POWER BRAKES. - THE CONSOLE REMAINED LIT - ALL THE LOSS OF ENGINE CUTOFF INCIDENTS OCCURRED WITHOUT WARNING I HAVE CONTACTED THE LOCAL DEALERSHIP SERVICE SHOP ABOUT THE PROBLEM. I WAS TOLD THAT THEY HAVE NO INFORMATION ABOUT THE PROBLEM, AND WOULD HAVE TO TRY TO RECREATE THE PROBLEM TO ADDRESS THE SOLUTION. I CONTACTED THE CHRYSLER CORPORATION CUSTOMER SERVICE (ON 28 MARCH 2014) AND WAS TOLD THAT THEY HAVE NO KNOWLEDGE OF ANY SERVICE BULLETIN ASSOCIATED WITH THIS PROBLEM. THIS OF COURSE IS A VERY SCARY SITUATION GIVEN THAT ANOTHER LOSS OF POWER CAN OCCUR AGAIN WITHOUT WARNING. THIS CLEARLY WILL PUT THE RIDERS IN DANGER. I WAS FORTUNATE DURING THE LAST THREE OCCURRENCES, BUT THAT MAY NOT BE THE CASE THE NEXT TIME. I KNOW FROM INTERNET SEARCHES THAT THIS PROBLEM HAS OCCURRED WITH OTHER TOWN AND COUNTRY VANS. THIS IS A PROBLEM THAT THE CHRYSLER CORPORATION SHOULD INVESTIGATE. IT IS POTENTIALLY A LIFE THREATENING FLAW IN THE VEHICLE THAT CAN ONLY BE ADDRESSED BY A CORPORATE LEVEL INVESTIGATION, ANALYSIS, AND SOLUTION. NOTE: THIS PROBLEM IS THE SAME ISSUE THAT WAS THE SUBJECT OF YOUR RECALL FOR 2010 MINIVANS (NHTSA RECALL: 11V139000). *TR

WHILE TRAVELING DOWN THE INTERSTATE AT 75 MPH OUR TOWN AND COUNTRY STALLS... THIS OCCURS WHILE PASSING A TRACTOR AND TRAILER WITH ONE ALSO BEHIND US. AT 75 MPH THE VEHICLE GAVE NO WARNING IT WAS ABOUT TO STALL, THE THROTTLE CONTROL LIGHT CAME ON AND THE VEHICLE LOST ALL POWER. WE JUST ABOUT GOT RAN OVER BY THE TRACTOR AND TRAILER CAUSE THERE WAS NO TIME TO TRY AND MOVE OVER TO THE SLOW LANE. I WAS AT 75 MPH AND IT DROPPED TO 30 MPH IN A MATTER OF SECONDS. TAKE IT TO THE TO A LOCAL DEALER " EVERYTHING LOOKS GOOD " ON OUR WAY HOME. DOES THE SAME THING BUT LUCKY ENOUGH WE WAS ALREADY INTO THE SLOW LANE TO BE ABLE TO PULL OFF TO THE SIDE. WE HAD THE VEHICLE RECHECKED AND STILL NO FAULTS FOUND? AFTER THIS THESE NEEDS TO BE CHECKED INTO DO TO THE SIMPLE FACT OF THE LOSS OF POWER AND SUDDEN STALL... *TR

MY COMPLAINT TO DEALER ON 03/03/2014 WAS THE VEHICLE WHILE DRIVING IN CITY TRAFFIC HAD STALLED OUT TWICE IN THE PAST WEEK TO 10 DAYS. IT WOULD ALSO RUN VERY ROUGH / SLUGGISH FOR A SHORT PERIOD OF TIME. THE RESULTS FROM SUPERSTITION SPRINGS CHRYSLER DEALERSHIP ARE: "CEL WAS ON, ENGINE DIED TWICE, RUNS FINE NOW CHECKED VEHICLE, NO DTC'S ARE IN PCM AT THIS TIME. DROVE VEHICLE AND WAS UNABLE TO DUPLICATE STALLING. IT HAS STALLED OUT SEVERAL TIMES IN PAST 3 MONTHS, THE LAST TIME, YESTERDAY IT HAPPENED TO MY WIFE...THE NEXT TIME, SHE WILL CALL. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE KEY FOBS FAILED TO FUNCTION. THE CONTACT MENTIONED THAT ONE THE KEY FOBS FRACTURED. THE DEALER STATED THAT THE PART WAS ON BACK ORDER. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTY. THE CONTACT STATED THAT THE KEY FOB FAILED TO START THE ENGINE AND THE SECOND KEY FOB WOULD NOT OPEN THE DOORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE FAILURE MILEAGE WAS 125,000.

I WAS COMING OUT OF THE JOINED DRIVEWAY AT MY IN LAWS HOUSE WHEN I CAME TO A BLIND CURVE I SAW THE FRONT PART OF THE PLOW COMING IN AT ME. I THEN STARTED BRAKING AND SLIDING ON THE ICE AND SNOW. IT LOOKED AS IF HE WAS BACKING A LITTLE SO I LET OFF BRAKES AND THEN SAW HE STARTED COMING FORWARD AGAIN I BRAKE AGAIN AND WE COLLIDED. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED THREE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. IN ADDITION, THE FRONT DRIVER SEAT WOULD NOT REMAIN IN A SECURE POSITION AND CONSTANTLY MOVED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

DRIVING DOWN THE ROAD THE CAR TURNED OFF. DON'T KNOW IF MY KNEE HIT THE KEY CHAIN TO TURN OFF THE CAR OR IF THE CAR JUST TURNED OFF. I WAS DRIVING STRAIGHT AND TURNED THE CAR BACK ON AND IT WAS OK. IF I WOULD OF BEEN ON A CURVE IT MIGHT HAVE BEEN DIFFERENT. I HAVE SINCE THEN BOUGHT A QUICK RELEASE LOCK SO MY KEYS ARE NOT ATTACHED TO THE KEY FOR THE VAN. HAVEN'T HAD ANY PROBLEMS AS OF YET. BUT I JUST BOUGHT IT. JUST THINK THE DESIGN OF THE CAR COULD BE DIFFERENT TO HAVE THE KEY PLACEMENT SOMEWHERE ELSE OR CHANGE HOW THE KEY FITS INTO THE CAR TO AVOID THIS FROM HAPPENING. *TR

SEVERAL TIMES I HAVE BEEN DRIVING AND MY ENGINE STOPS FOR NO REASON. IT HAS HAPPENED HAS I WAS MERGING ONTO A HIGHWAY AND INSTEAD OF INCREASING MY SPEED I WAS SLOWING DOWN. IT HAS HAPPENED AT RANDOM TIMES AND IN JUST NORMAL DRIVING SITUATIONS. THE MOST RECENT WAS DRIVING FROM RHODE ISLAND BACK TO CT AND 2 HOURS INTO THE DRIVE THE CAR STOPPED AS I WAS TURNING LEFT AT A LIGHT FROM ONE BUSY ROADWAY ONTO ANOTHER WITH QUITE A FEW CARS SURROUNDING ME. MOST OF THE TIME THAT THIS HAPPENS I HAVE TO PULL OVER (WITHOUT POWER STEERING) AND PUT THE CAR IN PARK TO RESTART THE CAR. EACH TIME I HAVE BEEN ABLE TO DO SO SAFELY BUT IT IS A VERY SERIOUS CONCERN AND I USUALLY HAVE MY KIDS IN THE CAR WITH ME. CHRYSLER NEEDS TO REPAIR THIS BECAUSE THIS IS OBVIOUSLY NOT THE FIRST COMPLAINT ON THE ISSUE. *TR

I WAS DRIVING AT APPROXIMATELY 45 MPH WHEN MY T&C CHRYSLER MINIVAN JUST SHUT OFF. I HAD TO "ARM-STRONG" STEER IT TO THE SIDE OF THE ROAD AND RESTART IT. LUCKILY I WAS NOT ON THE HIGHWAY. NOW THE KEY FOB RANDOMLY GETS STUCK AT 'ACCESSORIES' AND I AM NOT ABLE TO TURN THE CAR OFF. APPARENTLY THE IGNITION DOES NOT KNOW THE CAR IS IN PARK AS WELL. WHEN I GET TO MY DESTINATION, I AM FACED WITH HAVING TO EITHER LEAVE THE KEY IN THE IGNITION WITH POWER BEING DRAINED FROM THE BATTERY (SINCE THING ARE STILL ON)..OR CONTINUALLY DRIVING AROUND AND PARK, DRIVE AROUND AND PARK, UNTIL THE KEY WILL COME OUT. THIS IS AN ON GOING PROBLEM. I HAVE TAKEN IT TO MY MECHANIC HE GOOGLED AND FOUND OTHER TOWN AND COUNTRY MINI VANS HAVE BEEN REPORTED WITH THE SAME PROBLEM, INCLUDING SHUTTING OFF WHILE BEING DRIVEN GOING BACK AS FAR AS 15 YEARS! THERE IS CLEARLY A MANUFACTURE DEFECT WITH THE IGNITION. ON A SEPARATE OCCASION, MY PASSENGER SIDE AIR BAG OPENED WHILE I WAS DRIVING. I PUSHED IT BACK IN PLACE...BUT SINCE I HIT NOTING, I DON'T KNOW WHY IT OPENED UP TO BEGIN WITH. EXCEPT FOR AFTER READING ABOUT THE FAULTY GM IGNITION AND HOW IT AFFECTED THE AIR BAGS. NOW I HAVE NO IDEA IF THE AIR BAGS WILL WORK OR NOT WHEN NEEDED. I HAVE COMPLAINED TO CHRYSLER OPENLY AND REPEATEDLY ON THEIR TWITTER ACCOUNT AND THEIR FACEBOOK PAGE, THEY MESSAGED ME ONCE THROUGH FACEBOOK AND SAID THEY CLOSED MY COMPLAINT (BUT WITHOUT EVER HAVING SPOKEN TO ME). AND THEY ARE CONTINUING TO IGNORE ME. THE PROBLEMS I AM HAVING WITH MY IGNITION ARE THE VERY SAME PROBLEMS OWNERS OF THE RECENTLY RECALL DEFECTIVE GM IGNITIONS ARE HAVING. I HAVE NO DOUBT THE IGNITIONS ARE ONE IN THE SAME. I WANT THIS DEALT WITH WHILE IT IS FRESH IN THE MINDS OF PEOPLE WHO DEMANDED THE GM RECALL! I WANT SOMETHING DONE TODAY! I'M AFRAID OF MY OWN CAR! PS THE ENGINE LAGS AS WELL.. THE RPM'S DROP BELOW THE MPH RANDOMLY. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/11/16*LJ UPDATED 03/22/16.*JB

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/15/16*LJ THE CONSUMER STATED THE VEHICLE WAS FIXED. UPDATED 03/30/16.*JB

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER PLACING THE GEAR IN PARK. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

WHILE DRIVING ON THE FREEWAY, GOING UPHILL AT ABOUT 55MPH, MY ENGINE SUDDENLY BEGAN REVVING AND THE VAN SPED UP, THEN, I WAS UNABLE TO GET IT TO ACCELERATE. I PUSHED THE GAS PEDAL, BUT IT WASN'T ENGAGING THE ENGINE. THE RPM'S WOULD GO UP, BUT THERE WAS NO AFFECT ON THE VAN SPEED. THE TERRAIN CHANGED, SO THEN I BEGAN GOING DOWNHILL AND I CONTINUED TRYING TO GET THE VAN TO ACCELERATE TO AVOID BEING REAR-ENDED. FINALLY, THE ENGINE ENGAGED AND I WAS ABLE TO SPEED UP. THIS HAPPENED ONE MORE TIME DURING THAT TRIP. IT HAS HAPPENED A COUPLE OF OTHER TIMES SINCE THEN, BRIEFLY, BUT YESTERDAY, IT HAPPENED, AND I AGAIN, WAS NEARLY REAR-ENDED, AND I HAD TO COAST INTO A PARKING LOT TO GET OUT OF THE WAY OF TRAFFIC. (THE "CHECK ENGINE" LIGHT HAS NEVER COME ON WHILE THIS WAS HAPPENING.) I WENT TO A MECHANIC WHO THEN TEST-DROVE THE VAN, BUT WAS "UNABLE TO DUPLICATE THE PROBLEM." I DROVE THE VAN HOME AND THE PROBLEM HAPPENED THROUGHOUT MY TRIP (SPEEDS RANGING FROM 30-45 MPH.) IT WASN'T UNTIL I FINALLY MADE IT HOME AND WAS PARKING THE VAN IN FRONT OF MY HOUSE THAT THE "CHECK ENGINE" LIGHT FINALLY CAME ON. I THEN TOOK THE VAN TO A LOCAL AUTO PARTS STORE THAT WILL RUN CODES AFTER THE ENGINE LIGHT COMES ON. IT GAVE A CODE FOR SEVERAL POSSIBLE CAUSES, WHICH INCLUDED ELECTRICAL ISSUES. UNFORTUNATELY, THE GUY CLEARED THE CODE, AND I AM NOT ABLE TO DRIVE THE VAN IN ORDER TO SEE IF THE ENGINE LIGHT WILL COME BACK ON. (HE DID, HOWEVER, WRITE DOWN WHAT THE CODE COULD BE AN INDICATION OF - 4 DIFFERENT ISSUES TO CHOOSE FROM.) THIS IS A VERY DANGEROUS ISSUE, AND I HAVE READ OF NUMEROUS OTHER COMPLAINTS SIMILAR TO THIS. PLEASE, LOOK INTO THIS MATTER AND DO A RECALL OF THESE VEHICLES BEFORE TRAGEDY STRIKES! *TR

PURCHASED 2009 TOWN AND COUNTRY VAN FROM CRYSTAL CHRYSLER JEEP DODGE BROOKSVILLE 34613 FLORIDA. THE VEHICLE WAS SOLD WITH AN EXISTING SAFETY RECALL NOT REPAIRED. AFTER 9 MONTHS OF USE I RECEIVED A NOTICE FROM MY INSURANCE CARRIER NOTIFYING ME OF THIS. I MADE AN IMMEDIATE CALL TO THE DEALER AND VALIDATED THEY HAD THE PART AND MADE AN APPOINTMENT FOR REPAIR. WHEN I ARRIVED FOR THE REPAIR THEY INFORMED ME THEY DID NOT HAVE THE PART BECAUSE THERE WERE 9 DIFFERENT MODELS AND ALL THEY NEEDED TO FIND OUT WAS WHICH ONE I HAD. THEY THEN INFORMED ME IT WOULD TAKE 2 OR THREE WEEKS AND THEY WOULD NOTIFY ME. AFTER 2.5 WEEKS I FOLLOWED UP ONLY TO BE TOLD THEY CAN ONLY ORDER AND RECEIVE 1 PART EVERY TWO WEEKS BECAUSE THE PROBLEM IS EXTENSIVE. I SHOULD CALL CHRYSLER DIRECT. I CALLED THE OWNERSHIP WHO GAVE ME BACK TO THE DEALER WHO REITERATED THAT AND HAD NO WAY TO GET A PART. I ADVISED THEM FOR 9 MONTHS THEY HAD PLACED ME AND MY FAMILY IN JEOPARDY. SORRY, WE WILL CONTINUE TRYING MY BEST BET CALL CHRYSLER. I DID JUST THAT AND SPOKE TO [XXX] THEIR REPRESENTATIVE AND OPENED CASE [XXX]. HE REITERATED HE DID NOT HAVE ANY IDEA WHEN THE PARTS WOULD COME. I INFORMED HIM OF MY SAFETY CONCERNS AND MADE SURE HE NOTED IT AND WARNED THEM ON NOTICE IF SOMETHING WERE TO HAPPEN I WOULD SEEK ALTERNATIVE ACTION. I FIND THIS EXTREMELY NON CARING IN THAT THEY GAVE ME AN UNSAFE VEHICLE AND NOW CANNOT REPAIR IT TO INSURE OUR SAFETY. UNDERSTAND THEY HAD THIS VEHICLE FOR TWO WEEKS PRIOR TO MY PICKING IT UP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REFERENCED RECALL # 14V373000. UPDATED 10/05/15. *JB

I WAS DRIVING DOWN THE STREET AND THE LIGHTS STARTED TO FLICKER AND THE CAR WENT DEAD. *TR

THE CAR DIES WHEN DRIVING DOWN THE ROAD. I HAVE A RECALL (R03) BUT THE FACTORY IS TOO SLOW GETTING THE REPLACEMENT PARTS TO THE DEALER. I HAVE BEEN WAITING FOR OVER A YEAR.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A TURN, THE VEHICLE STALLED WITHOUT WARNING. AFTER WAITING A FEW MOMENTS, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED NUMEROUS TIMES. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED IMMEDIATELY, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND THE HELI-COIL HOSE WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

2009 CHRYSLER TOWN & COUNTRY. CONSUMER STATES CAR BEEN HAVING MECHANICAL PROBLEM SINCE IT WAS PURCHASED. *TA THE CONSUMER STATED THE ENGINE WOULD REV FOR NO REASON. THE VEHICLE BEGAN TO STALL FROM THE VERY BEGINNING. THE DEALER COULD NEVER FIND ANYTHING WRONG. THE BATTERY AND ALTERNATOR WERE REPLACED, DUE TO THE VEHICLE STALLING SEVERAL TIMES A DAY. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS WITH THE VEHICLE. *JB

WE WERE DRIVING ON A CITY STREET WHEN THE CAR LOST ALL POWER. IT WAS BROUGHT TO A HALT AFTER WE WERE ABLE TO STEER TO THE SIDE OUT OF THE WAY OF TRAFFIC. WHEN WE WERE ABLE TO RESTART THE ENGINE IT PERFORMED WITHOUT ADDITIONAL PROBLEMS UNTIL WE REACHED HOME. THE CAR ALSO PERFORMED EXACTLY AS IT DID ON DECEMBER 16 ,2013, ONJUNE 15, 20,14. *TR

IN DEC 2013, WAS DRIVING TO PARK AND RIDE. MULTIPLE LIGHTS WERE DISPLAYING ESP AND TRACTION. WHATEVER WAS GOING ON IT EFFECTED FORWARD MOTION AND SEEMED AS IF THE VEHICLE WAS CONTROLLING ITSELF TO GO FORWARD WHILE MAKING GRINDING SOUNDS. IT CLEARED UP AS I CONTINUED TO DRIVE. I CONTACTED DEALER AND PARKED UNTIL I, CAREFULLY/SLOWING DROVE IT INTO SERVICE DEPARTMENT. THEY CALLED ME AT WORK AND TOLD ME IT WAS CLKSPRING--STEERING ANGLE/CLOCKSPRING, PART # 56046497AD AND THE COSTS ABOUT $800.00! I STATED WAS IT A POWERTRAIN ISSUE AND WAS TOLD NO. NOW, FEBRUARY 2015, THE SAME ISSUE SEEMS TO BE OCCURRING. THE TRACTION LIGHT IS FLASHING, ESP LIGHT IS LITE. IF I STEP OUT OF THE VEHICLE AND CLOSE THE DOORS, THEY LOCK ON THEIR OWN (THAT MAY BE A SEPARATE ISSUE, NOT SURE). *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE BEARER. A POLICE REPORT WAS FILED. THE PASSENGER SUSTAINED BRUISING FROM THE SEAT BELT THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN INTO THE OFF POSITION. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 69,800.

THE DOORS RANDOMLY OPEN ON THEIR OWN. THE CAR WILL BE TURNED OFF, NO ONE HAS THE KEY, AND THE DOOR WILL COME OPEN. I HAVE HAD TWO NEW BATTERIES WITHIN THE LAST YEAR AND THE CAR CONSTANTLY WILL NOT START ESPECIALLY IF IT IS COLD OUT. WHILE DRIVING, THE HAZARD LIGHTS WILL FLASH. *TR

I AM REPORTING THE OCCURRENCE OF UNEXPECTED ENGINE SHUTOFF AND LOSS OF POWER FOR MY 2009 CHRYSLER TOWN & COUNTRY MINIVAN. THIS HAS OCCURRED 3 TIMES OVER THE PAST SIX MONTHS WITH THE FIRST OCCURRENCE ON 30 NOVEMBER 2013; THE LAST OCCURRENCE ON 11 MARCH 2014; AND ANOTHER TIME BETWEEN THOSE OCCURRENCES. THE BELOW DESCRIPTION CHARACTERIZES EACH OF THE INCIDENTS: - WITHOUT WARNING THE ENGINE SHUT OFF - THERE WAS A COMPLETE LOSS OF POWER - THE CONSOLE REMAINED LIT - THERE WAS A COMPLETE LOSS OF POWER STEERING - IT TOOK EXTREME FORCE TO TURN THE VEHICLE OFF THE ROAD OUT OF THE TRAFFIC FLOW DUE TO THE LOSS OF POWER STEERING. - ONE LOSS OF POWER OCCURRENCE HAPPENED AT HIGHWAY SPEED. THE OTHER TWO OCCURRED AT AROUND 40 MPH. - ALL THE LOSS OF POWER INCIDENTS OCCURRED WITHOUT WARNING. I HAVE CONTACTED THE LOCAL DEALERSHIP SERVICE SHOP ABOUT THE PROBLEM. I WAS TOLD THAT THEY HAVE NO INFORMATION ABOUT THE PROBLEM, AND WOULD HAVE TO TRY TO RECREATE THE PROBLEM TO ADDRESS THE SOLUTION. I ASKED ABOUT WHETHER THERE WERE ANY SERVICE BULLETINS ABOUT THIS PROBLEM, AND THEY TOLD ME THEY HAD NO KNOWLEDGE OF ANY. THIS OF COURSE IS A VERY SCARY SITUATION GIVEN THAT ANOTHER LOSS OF POWER CAN OCCUR AGAIN WITHOUT WARNING. THE CLEARLY WILL PUT THE RIDERS IN DANGER. I WAS FORTUNATE DURING THE LAST THREE OCCURRENCES, BUT THAT MAY NOT BE THE CASE THE NEXT TIME. I KNOW FROM INTERNET SEARCHES THAT THIS PROBLEM HAS OCCURRED WITH OTHER TOWN AND COUNTRY VANS. THIS IS A PROBLEM THAT YOUR OFFICE SHOULD INVESTIGATE. IT IS POTENTIALLY A LIFE THREATENING FLAW IN THE VEHICLE THAT CAN ONLY BE ADDRESSED BY A CORPORATE LEVEL INVESTIGATION, ANALYSIS, AND SOLUTION. *TR

ON AROUND NOVEMBER 18, 2013, ABOUT A WEEK AFTER TRIP TO CHICAGO AND DURING AN OVERNIGHT COLD SNAP (ABOUT 25 DEGREES FROM 45), WAS PULLING OUT OF DRIVEWAY WHEN I PUT MY FOOT ON GAS PEDAL IT MADE A SOUND AS IF THE GAS WASN'T REACHING THE NECESSARY AREA TO MAKE IT MOVE FORWARD--THE ESP/BAS LIGHTS AND THE TRACTION LIGHT LITE UP. I PUSHED GAS PEDAL AGAIN AND IT MADE THE SAME SOUND BUT THE CAR MOVED A LITTLE FASTER AS I ROLLED ONTO THE STREET. THE LIGHTS FROM ESP/BAS AND TRACTION STAYED ON. DROVE ABOUT 10 MILES TO WORK. NO OTHER INCIDENT WITH GAS PEDAL BUT LIGHTS STAYED ON. ON DECEMBER 2, THE SAME INCIDENT HAPPENED WITH THE GAS PEDAL, BUT ONLY AFTER I HAD DRIVEN ABOUT A MILE. I PUT MY FOOT ON PEDAL AND GAS GURGLED AND THE ESP/BAS AND TRACTION LIGHTS CAME ON WHILE THE CAR SEEMED TO WANT TO USE IT'S TRACTION EVEN THOUGH THERE WAS NO SNOW OR ICE ON THE GROUND. TOOK TO DEALER AND WAS TOLD THAT THE ANGLE SENSOR NEEDED TO BE REPLACED AND THAT THE CLOCK SPRING WAS DEFECTIVE. STATED NOT UNDER THE LIFE TIME POWER TRAIN AND NO RECALLS. *TR

I HAD THREE COOPER DEVELOP BUBBLES IN THE SIDE WALLS. WHEN I CONTACTED COOPER TIRE CORPORATE CUSTOMER SERVICE THEY DENIED HAVING ISSUES. HOW COULD 3 OUT OF 4 TIRES GO BAD WITH BUBBLES IN THE SIDEWALLS AND NOT HAVE SAFETY AND OR QUALITY ISSUES? I FEEL THAT COOPER TIRE IS NOT TELLING ME THE WHOLE STORY. *TR

I WAS UNSCREWING THE PLASTIC TIRE VALVE CAP AND THE TIRE VALVE STEM BROKE OFF IN MY HAND. AIR LEAKED OUT OF THE TIRE UNTIL THE TIRE WAS FLAT. AFTER CHANGING THE TIRE TO THE SPARE TOOK THE TIRE TO THE DEALER AND WAS TOLD IT NEEDED A $100+ TPMS SENSOR REPLACEMENT. THIS IS THE 2ND TIME THIS HAS HAPPENED ON THIS VEHICLE. THE FIRST WAS HANDLED UNDER WARRANTY. THESE VALVE STEMS BREAK OFF EASILY, AND MAKE THE CAR UNDRIVABLE. *TR

I RECEIVED A RECALL FOR FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK). RECALL L25. I HAVE CALLED MY DEALER AND THEY HAVE TOLD ME FOR A FEW MONTHS NOW THAT THE PART IS ON BACK ORDER. I CALLED CHRYSLER GROUP RECALL ASSISTANCE CENTER AT 800-853-1403 AND THEY CANNOT TELL ME WHEN THIS PART IS GOING TO BE AVAILABLE . I HAVE HAD ISSUES WITH THIS CAR STOPPING IN THE MIDDLE OF THE ROAD, ESPECIALLY IN ROUGH TERRAIN, OVER RAILROAD TRACKS, ETC. BECAUSE THE KEY MOVES TO THE ACCESSORY MODE FROM THE ON POSITION ON ITS OWN. I AM FEARFUL TO BE READ ENDED WHEN THIS HAPPENS. I'VE HAD THIS ISSUE WITH THE CAR FOR ABOUT A YEAR FOR WHAT I THOUGHT WAS "STALLING" BUT NOW REALIZE IT IS THE FOBIK CAUSING THIS. CHRYSLER DEALER TELLS ME THEY GET DAILY CALLS REGARDING NOT HAVING THIS PART AVAILABLE. WHAT RECOURSE DO I HAVE TO GET THIS RECALL TAKEN CARE OF? *TR

I RECEIVED A RECALL FOR FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), RECALL L125. I HAVE CALLED MY DEALER NUMEROUS TIME AND THEY KEEP TELLING ME THAT THE PART HAS BEEN ON BACK ORDER AND NOT CREATED YET FOR THIS RECALL FOR MY MAKE AND MODEL. I CALLED CHRYSLER GROUP RECALL ASSISTANCE AND THEY CANNOT TELL ME WHEN THE PART WILL BE AVAILABLE. I HAVE HAD ISSUES WITH THIS CAR STOPPING IN THE MIDDLE OF THE ROAD, ESPECIALLY IN ROUGH ROADS, OVER RR TRACKS, ETC BECAUSE THE KEY MOVES TO THE ACCESSORY MODE FROM THE ON POSITION. I'VE DEALT WITH THIS "STALLING" ISSUE WITH THIS CAR FOR OVER A YEAR, HAVE EVEN TAKEN IT INTO THE DEALER AND SPENT "HUNDREDS" ON "TUNING IT UP AND THEY KEEP TELLING ME TO BRING IT IN AGAIN AND LET THEM "LOOK" AT IT, YET THEY KEEP TELLING ME THE PART IS NOT AVAILABLE. WHY IS THIS PART NOT AVAILABLE? I KNOW OTHER FAMILY MEMBERS WITH OTHER TYPES OF CARS HAVE HAD THEIRS REPLACED LONG AGO. WHAT RECOURSE DO I HAVE! *JS

I AM DRIVING NORMALLY BETWEEN 25-40 MILES PER HR, I HIT A BUMP OR ICE AND I COMPLETELY LOOSE POWER. VAN SHUTS OFF. NO STEERING NO NOTHING.I AM SURE MY BRAKE LIGHTS DO NOT WORK EITHER. I GET ONE LIGHT ON MY DASH AND THAT IS THE SLIPPERY ROAD LIGHT. I HAVE TO PUT IN PARK AND RESTART IT. THIS STARTED A FEW YEARS BACK,ONLY HAPPENS A FEW TIMES. THIS WINTER IT HAS GOTTEN MORE FREQUENT. SINCE DEC. IT WAS 1 X PER MO NOW IT'S EVERY FEW WEEKS. I RECEIVED A RECALL NOTICE DESCRIBING THIS ISSUE LAST FALL.I CALLED THE DEALERSHIP AND THEY TOLD ME THE PART IS NOT AVAILABLE FOR THE 2009. LAST WEEK IT HAPPENED I COULD NOT PULL OVER I WAS ALMOST REAR ENDED BY A SEMI. I CALLED THE DEALERSHIP IN WAITE PARK MN AND THEY SAID THEY WOULD REPLACE THE WHOLE IGNITION IF THAT WAS THE PROBLEM. I BROUGHT THE VAN IN THIS MORNING. THEY CALLED & SAID INSTEAD, THEY THOUGHT IT WAS THE EGR & WANTED TO CHARGE ME $500 TO REPLACE IT. MY HUSBAND SAID IT MAY BE BAD BUT THAT WOULD NOT CAUSE IT TO COMPLETELY SHUT DOWN AND HE WOULD REPLACE IT.. THEY WANTED TO CHARGE ME FOR LOOKING AT IT. WE SAID NO. THEY CALLED BACK AND TOLD ME THAT THE ERG PART WAS A RECALL ALSO.AFTER THEY ALREADY SAID THEY WOULD CHARGE. I NEVER RECEIVED NOTICE ON THAT RECALL I WAS FEW MILES OUT OF THAT WARRANTY BUT THEY WOULD REPLACE IT N/C. & THEY ARE GOING TO DRIVE THE CAR AROUND TO SEE IF IT WILL POWER OFF ON THEM. I HAVE A REAL ISSUE WITH CHRYSLER HAVING A RECALL OUT ON SUCH A DANGEROUS PROBLEM AND NOT HAVING A PART AVAILABLE AFTER 6+ MONTHS AFTER THE RECALL OCCURRED. THEY WILL NOT TAKE MY WORD FOR THAT THIS IS GOING IF THE ISSUE DOES NOT SHOW IT'S FACE WHILE MECHANIC IS DRIVING IT THEY WILL NOT DO ANYTHING ABOUT IT. I CALLED CHRYSLER HEADQUARTERS AND THEY TOLD ME IF I WANTED THE WHOLE IGNITION CHANGED OUT BEFORE THE PART WAS READY I WOULD HAVE TO PAY FOR IT MYSELF. I'M FEARFUL OF THIS PROBLEM. PLEASE HELP! *TR

WE RECEIVED A RECALL NOTICE IN OCTOBER TO REPLACE A FOBIK (FREQUENCY OPERATED BUTTON IGNITION KEY) IN OUR 2009 CHRYSLER TOWN & COUNTRY VAN. SINCE THAT TIME WE HAVE CALLED OUR DEALER ON NUMEROUS OCCASIONS TO SCHEDULE AN APPOINTMENT TO HAVE THE PART REPLACED AND EACH TIME THE DEALERS RESPONSE IS THAT THE PART IS NOT AVAILABLE. WE ARE CONCERNED ABOUT THE SAFETY OF THE VEHICLE AND WOULD LIKE TO HAVE THIS PART REPLACED AS SOON AS POSSIBLE. *TR

THE FIRST INCIDENT OCCURRED WHEN THE VEHICLE WAS IN MOTION GOING ABOUT 40 MILES AN HOUR WHEN THE ENGINE SHUT OFF WITH POWER STEERING AND BRAKE PRESSURE LOSS. THE ABS AND TRACTION CONTROL LIGHT CAME ON. THE VEHICLE WAS ABLE TO BE MOVED OVER TO THE SIDE OF THE ROAD WITHOUT INCIDENT. RESTARTED THE VEHICLE AND IT OPERATED AS NORMAL. THE SECOND INCIDENT OCCURRED WHILE MOVING THE VEHICLE AROUND 5 MILES AN HOUR WHEN THE ENGINE SHUT OFF AGAIN. POWER STEERING AND BRAKES FAILED TO WORK. THE THIRD INCIDENT OCCURRED TRAVELING ABOUT 30 MILES AN HOUR WITH THE SAME ISSUES AS ABOVE. THE VEHICLE HAS BEEN AT THE DEALER TWICE WITH NO SOLUTION AT THIS TIME. THERE IS A RECALL AFTER THE TIMEFRAME OF THIS VEHICLE MANUFACTURE FOR THE IGNITION MODULE 11V139000. IT WOULD SEEM THE RECALL NEEDS TO BE EXTENDED AS THERE ARE MORE ISSUES RELATED TO THE ENGINE STOPPING FOR MORE THAN JUST THE 2010 MODEL. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DRIVING DOWN THE ROAD AND VEHICLE SHUT OFF CAUSING THE VEHICLE TO LOSE POWER STEERING AND BRAKES. WAS ABLE TO PULL OVER, PUT IT IN PARK AND STARTED BACK UP AGAIN. DEALER ADVISED THAT APPEARS TO BE THE WIN MODULE (IGNITION) AND THAT IT IS ON BACK ORDER WITH CHRYSLER AND CANNOT EVEN ORDER THE PART WITHOUT CONTACTING CHRYSLER. THEY CONTACTED CHRYSLER WHO INFORMED THEM THAT PART WOULD NOT BE RELEASED AT THIS TIME AND WOULD HAVE TO WAIT DUE TO OTHER VEHICLES AHEAD OF OURS BEING AFFECTED. NO ESTIMATED TIME IT WOULD BE RECEIVED. WIFE IS AFRAID TO DRIVE THE VEHICLE AND RIGHTFULLY SO AS THIS COULD CAUSE A SERIOUS ACCIDENT IF IT OCCURRED WHILE DRIVING ON AN INTERSTATE OR AROUND A TURN. *TR

SINCE THE FIRST OCCURRENCE THIS HAS HAPPENED ABOUT 15 TIMES. MOST RECENTLY, THIS MORNING. THE VEHICLE WILL RANDOMLY SHUT DOWN, WITH NO INDICATOR LIGHTS, OR A FEW TIMES WITH THE SLIPPERY ROAD ICON APPEARING. THE VEHICLE TOTALLY DIES, THE POWER STEERING IS GONE, THE BRAKES LOCK UP, NO ACCELERATION IS POSSIBLE TO PULL OFF THE ROAD. I HAVE BEEN EXTREMELY LUCKY TO NOT HAVE HAD AN ACCIDENT AS A RESULT. THIS MORNING THE MECHANIC BROUGHT HIS COMPUTER TO MY VEHICLE AFTER SHUT DOWN, AS WAS DIRECTED, IN THE OFF CHANCE THAT HE MIGHT FIND A CODE. NOTHING WAS FOUND. THE KEY MAINTAINED THE ON POSITION. THE VEHICLE DOES RESTART UPON TURNING IT OFF. *TR

TO AN ODI INVESTIGATOR: THERE IS A CLEAR AND PRESENT DANGER PRESENT WITH THIS VEHICLE RANDOMLY SHUTTING DOWN WHILE DRIVING. I HAVE EXPERIENCED THIS SHUTTING DOWN ON APPROXIMATELY 15+ OCCASIONS. WHEN THE VEHICLE SHUTS DOWN, I LOSE POWER STEERING, BRAKING AND I'M SURE AIRBAGS. IN REVIEWING THE FIRST 30 COMPLAINTS ASSOCIATED WITH THIS VEHICLE - I OBSERVED 6 OUT OF 30 COMPLAINTS RELATED TO THE SAME PROBLEM, ALL DESCRIBED THIS EVENT (I DIDN'T WANT TO WEED THROUGH ALL 200+ COMPLAINTS WHEN THE FIRST 30 EXHIBITED THIS SERIOUS ISSUE) - THE VEHICLE SHUTTING DOWN WHILE DRIVING. THESE ARE THE NUMBERS ASSOCIATED WITH THIS PROBLEM - I'M SURE THERE ARE OTHERS: 10669606 / 10669083 / 10660772 / 10661814 / 10658525 / 10658922 ALL THESE STATE THAT THE VEHICLE SHUTS DOWN WHILE DRIVING RANDOMLY WITH NO EXPLANATION - THIS IS A SERIOUS ISSUE AND THERE SEEMS TO BE A COMMON DEFECT SOMEWHERE - THIS NEEDS TO BE ADDRESSED - FIND OUT WHAT CHRYSLER KNOWS ABOUT THIS ISSUE BECAUSE IT IS A SAFETY ISSUE FOR EVERYONE ON THE ROAD. *TR

WHILE DRIVING ABOUT 30MPH IN MY NEIGHBORHOOD, ALL OF A SUDDEN, MY VAN'S HORN STARTED HONKING, THE WIND SHIELD BLADES BEGAN WIPING VERY QUICKLY AND WATER WAS SPRAYING OVER THE WINDSHIELD. ALSO, THE AUTOMATIC LOCKS WERE GOING UP AND DOWN AND THE CAR LIGHTS AND BLINKERS WERE FLASHING ON AND OFF UNCONTROLLABLY. IT WAS VERY SCARY! I STOPPED THE CAR AND SHUT OFF THE ENGINE, BUT EVERYTHING CONTINUED. LUCKILY I WAS NOT FAR FROM HOME AND WAS ABLE TO CAREFULLY DRIVE IT THERE. ONCE IN THE DRIVEWAY, THE ONLY WAY TO GET THE CAR TO QUIT WAS TO DISCONNECT THE BATTERY. WAITING ON REPAIR REPORT. *TR