There are 15 owner-reported air bags & restraints complaints for the 2012 Chrysler Town & Countryin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
The contact owns a 2012 Chrysler Town and Country. The contact stated while the vehicle was parked, the front driver's side head restraint deployed. No warning light was illuminated. The contact stated that the failure had occurred immediately after the vehicle was parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall repair with a similar failure; however, the contact was informed that the recall had expired. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.
The contact owned a 2012 Chrysler Town and Country. The contact stated while making a right turn, another vehicle struck the passenger side of the contact's vehicle, causing several damages to both vehicles. All air bags deploy, but the front passenger and driver-side air bags did not deploy. The contact suffered several injuries and sought medical attention. A police report was filed. The vehicle was towed and deemed totally lose by the insurance company. The manufacturer was not contacted. The failure mileage was 138,000.
SEAT BELT FASTNER IS COMING APART ON DRIVERS SIDE. NOT ALLOWING FOR SMOOTH BUCKLING. THE SEAT BELT HOLDER IS COMING APART AND MUST BE SNAPPED BACK TOGETHER IN ORDER FOR SEAT BELT TO SECURELY FIT. IT OFTEN TIMES DOES THIS DAILY.
During an accident, the front driver side was impacted. My brother was driving, and hit his head on the windshield after air bags failed to deploy. He rear-ended another vehicle on the highway when he was going somewhere around 40-50 MPH. He is handicapped, and therefore was seat belted into his wheelchair in addition to the car seatbelt. It is believed that his chair seatbelt kept him from hitting his head harder or from permeating the windshield. Pictures included below show his van (white) and the vehicle he hit (grey/silver) with the rear end damages.
DRIVER'S SEAT BELT THAT IS ANCHORED TO THE SEAT (OR CAR FRAME?) ON THE LEFT SIDE OF DRIVER CAME OUT WHEN DRIVER TURNED TO LOOK OVER SHOULDER. THE SEAT BELT IS INTACT BUT WHATEVER ANCHORS IT TO THE CAR SOMEHOW RELEASED THE SEAT BELT. THE VEHICLE WAS IN MOTION AND ON A CITY STREET AT THE TIME.
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving approximately 25 mph when the contact crashed into another vehicle which resulted in none of the air bags deploying. The contact sustained injuries to the knee and head injuries, the contact's daughter which was sitting in the passenger seat sustained a headache, and the contact's son which was seated in the rear driver's side seat sustained a headache and sought medical treatment. A police report was taken and the vehicle was towed to the contact's residence and was towed again to an insurance mechanic. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 80,901.
IN MARCH 2018, I WENT TO PUT 7 PASSENGERS IN MY VAN AND THE PASSENGER (A CHILD) ON THE PASSENGER SIDE, THIRD ROW, OUTBOARD SEAT INFORMED ME THERE WAS NO BUCKLE IN THAT SEATING POSITION. UPON FURTHER INSPECTION I NOTICED THERE INDEED WAS NO BUCKLE, JUST A PIECE OF METAL STICKING UP WHERE THE BUCKLE SHOULD BE. I CONTACTED THE DEALER WHERE I PURCHASED THE VEHICLE (I PURCHASED IT IN NOVEMBER 2017 USED) WHO INFORMED ME THAT I WOULD NEED TO WAIT UNTIL THEY WERE ABLE TO LOCATE ONE. THEY NEVER CALLED BACK. I WENT TO MY LOCAL DEALER WHERE I WAS ABLE TO PURCHASE THE REPLACEMENT BUCKLE FOR AROUND $50; BUT WAS INFORMED I WOULD HAVE TO PAY AN ADDITIONAL $120+ FOR THE BUCKLE TO BE INSTALLED. I HAVE TRIED TO RESEARCH HOW TO REPLACE THE BUCKLE MYSELF, BUT ONLY FOUND OTHER FRUSTRATED CHRYSLER/DODGE VAN OWNERS WITH THE SAME ISSUES! I CONTACTED CHRYSLER TODAY (5/16/18) AND SPOKE TO "NICK" WHO INFORMED ME THAT THERE WAS NOTHING CHRYSLER WOULD BE ABLE TO DO FOR ME BECAUSE THE CAR HAS MORE THAN 36,000 MILES AND I PURCHASED IT USED. I VOICED MY CONCERNS ABOUT THIS BEING A SAFETY ISSUE THAT CHRYSLER NEEDS TO INVESTIGATE AS IT WILL EVENTUALLY LEAD TO THE DEATH OR SERIOUS INJURY OF AND INDIVIDUAL AND THAT SEATBELTS SHOULD LAST THE LIFETIME OF THE VEHICLE, NOT JUST 36,000 MILES! I WAS TOLD AGAIN, THERE WAS NOTHING THEY COULD DO AND THE CALL WAS ENDED.
2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO FRAYING PASSENGER SEAT BELT . *LD THE CONSUMER STATED THE SEAT BELT WAS BARELY USED. THE FAILURE WAS REPAIRED. THE CONSUMER REQUESTED TO BE REIMBURSED. UPDATED 10/10/2017*JS
TAKATA RECALL- WHILE DRIVING THIS AFTERNOON MY CHILDREN CALLED, FROM THE SECOND AND THIRD ROW SEATS, THAT THE SEAT BELTS HAD RIPPED. UPON STOPPING I WENT TO INSPECT THE SEAT BELTS AND SAW THAT TWO OF THE SEAT BELTS HAD TEARS AND ONE WAS COMPLETELY SEVERED.
THE AIR BAG LIGHT STAYS ON ALL THE TIME WHEN BEING DRIVEN. THE CHRYSLER PARTS PERSON SAYS THE PROBLEM IS A DEFECTIVE CLOCK-SPRING WHICH RENDERS THE AIR BAG INOPERABLE. WITH A FORMER TOWN & COUNTRY I OWNED THEY REPLACED THE CLOCK-SPRING AS A SAFETY RECALL EVEN AFTER 80K MI. NOW THOUGH THEY TELL ME THE DEFECTIVE CLOCK- SPRING IS NOT THEIR PROBLEM BUT MINE EVEN THOUGH THE AIR BAG WILL NOT FUNCTION BECAUSE OF IT. THE CAR CURRENTLY HAS 60K MI. ON IT BUT THE PROBLEM BEGAN WAY BEFORE THIS.
AN ONCOMING DRIVER FAILED TO YIELD TO ONCOMING TRAFFIC (ME) BEFORE TURNING LEFT. WE NARROWLY AVOIDED AN ACCIDENT, BUT WHEN I BRAKED HARD AND SWERVED, BOTH OF THE SEAT BELTS IN THE THIRD ROW HOLDING MY CHILDREN'S CAR SEATS CAME UNDONE. (BOTH CHILDREN STILL USE THE FIVE-POINT HARNESS WHILE IN THEIR SEATS.) ONE CHILD (STILL STRAPPED INTO HER CAR SEAT) FLEW INTO THE BACK OF THE FRONT PASSENGER SEAT AND THE OTHER CHILD (ALSO STILL STRAPPED INTO HER CAR SEAT) FLEW INTO THE BACK OF THE MIDDLE ROW SEAT DIRECTLY IN FRONT OF HER.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE REMOVING THE CHILD SAFETY SEAT FROM THE VEHICLE, IT WAS DISCOVERED THAT THE REAR PASSENGER SEAT BELT RIPPED AND TORE FROM THE SAFETY SEAT BEING SECURED TO THE REAR SEAT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG WIRING FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,690.
HORN WILL NO LONGER HONK,WILL WORK USING PANIC ON KEY.WENT TO DEALER 2013-14 THEY SAID NEED NEW AIR BAG ASSIST IS DEFECTIVE. COST 1000+ I DECLINED. I NOW HAVE NO HORN TO HONK UNLESS I PUSH PANIC ANY SUGGESTION? *TR
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE FAILURE WAS COULD NOT BE DIAGNOSED. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR THE SAME FAILURE BUT THE DEALER COULD NEVER DETERMINE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,279. UPDATED 5/17/13 *CN THE CONSUMER STATED THE VEHICLE WAS TAKEN TO 3 DIFFERENT DEALERS NONE OF WHICH WERE ABLE TO REPAIR THE FAILURE. UPDATED 06/3/2013 *JS
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on May 4, 2026