2013 Dodge Charger Complaint Log

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE EXHIBITED AN ELECTRICAL SHORTAGE. THE CONTACT WAS DRIVING WITH A USB CORD ATTACHED TO THE AUTOMOTIVE POWER OUTLET BUT THE OUTLET WAS CAUSING A SHORTAGE TO THE USB. THE CONTACT RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED UNDER THE RECALL. THE DIAGNOSIS OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 37,000.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 4V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE DEALER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR FOR SEVERAL MONTHS. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/09/15*LJ UPDATED 01/13/15*JB

THERE IS A RECALL I JUST RECEIVED IN THE MAIL TODAY ON MY CAR P60 (ALTERNATOR) AND I WAS DRIVING DOWN THE ROAD YESTERDAY DEC 6, WHEN EVERYTHING SHUT DOWN ON ME...WHILE DRIVING 45 MPH IN CONGESTED TRAFFIC ALMOST CAUSING A DEADLY ACCIDENT. THEY SAID THERE IS NO REMEDY YET BUT THEY WILL PUT A NEW DEFECTIVE ALTERNATOR ON MY CAR LEAVING ME IN THE SAME SITUATION IF THIS HAPPENS AGAIN UNTIL THE PROBLEM IS RESOLVED. I FEEL THE CAR SHOULD BE REPLACED AT THEIR EXPENSE AS IT IS NO LONGER SAFE IN MY OPINION FOR ME TO DRIVE WITH CHILDREN BECAUSE WE WERE ALMOST KILLED YESTERDAY WHEN THIS HAPPENED THERE WAS NO WARNING IT JUST WENT DOWN. DODGE WILLNOT GIVE ME A RENTAL CAR SINCE I AM 900 MILES OVER WARRANTY BUT THIS IS A RECALL SO IM STUCK WITH NO CAR AND EVEN WHEN I GET IT BACK IT IS STILL DEFECTIVE. PLEASE HELP! *TR

I RECEIVED SAFETY RECALL P60 FROM CHRYSLER IN EARLY DECEMBER 2014. THE SAFETY RECALL INDICTED THAT THE PARTS REQUIRED WERE NOT AVAILABLE AND THAT THEY WOULD CONTACT ME WHEN THE REMEDY PARTS ARE AVAILABLE. I HAVE HEARD NOTHING. I CONTACTED CHRYSLER TODAY 3/7/15 AND THEY INDICATED THEY HAVE NO IDEA AS TO WHEN THIS SITUATION WOULD BE REMEDIED. GIVEN THE FACT THAT THIS IS AN ALTERNATOR SITUATION WHICH COULD CAUSE THE CAR TO UNEXPECTEDLY SHUTDOWN OR CATCH FIRE, IT DOES NOT APPEAR AS THOUGH THIS SITUATION IS BEING TAKEN SERIOUSLY BY CHRYSLER / DODGE. I WOULD LIKE A REMEDY TO THIS SITUATION IMMEDIATELY. THANK YOU. *TR

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WOULD ONLY START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 1,200. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE EXTERIOR AND INTERIOR LIGHTS FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT AFTER TURNING THE VEHICLE OFF AND BACK ON, ALL OF THE LIGHTS RESUMED NORMAL FUNCTION BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENT PANEL WOULD INTERMITTENTLY FLICKER OFF AND ON. THE FAILURE PROGRESSED AND THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN FOR DIAGNOSTIC TESTING AT AN INDEPENDENT REPAIR FACILITY. THE TECHNICIAN STATED THAT THE BATTERY WAS NOT PROPERLY RECEIVING A CHARGE AND THE ALTERNATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. WHILE DRIVING AT ANY SPEED, THE SUNROOF, HANDS FREE MODULE, AND CRUISE CONTROL FAILED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. WHILE DRIVING AT VARIOUS SPEEDS, THE GEARS SHIFTED WITHOUT COMMAND, THE VEHICLE JERKED VIOLENTLY, AND THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. ON A DIFFERENT OCCASION, THE VEHICLE JERKED FORWARD AND ALMOST CRASHED INTO A CHILD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 229,662.

WELL I WAS DRIVING ON HALLANDALE BEACH BLVD IN SOUTH FLORIDA AND MY DODGE CHARGER SHUT OFF ON ME AFTER GIVING ME A "BATTERY SAVER MODE" MESSAGE. I HAD JUST PICKED IT UP FROM THE DEALER AND THEY TOLD ME IT WAS A COMPUTER ISSUE BUT MY BELIEFS IS THAT THEY LIED. I WENT ONLINE TO LOOK UP SOME INFORMATION ABOUT THE MESSAGE GIVEN AND MANY PEOPLE HAVE COMPLAINED ABOUT IT. PLEASE DO FURTHER INVESTIGATING ON THIS ISSUE. LUCKILY I'M STILL UNDER WARRANTY AND I WILL BE IN THERE TOMORROW MORNING TO SPEAK TO THEM IN PERSON ABOUT THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. WHILE STATIONARY, THE VEHICLE ROLLED BACK WITHOUT WARNING. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

ON AUGUST 2ND, 2015 AT APPROXIMATELY 2:30PM WHILE BACKING OUT OF MY DRIVEWAY ONTO A BUSY STREET WHEN I PLACED MY CAR IN REVERSE I OBSERVED MY BACKUP CAMERA NOT TO BE FUNCTIONING AND SHOWING A BLACK SCREEN. I ATTEMPTED MULTIPLE TIMES TAKING THE CAR OUT OF GEAR AND THAN PLACING IT BACK IN REVERSE AGAIN WITH NO EFFECT. I THEN SHUT THE VEHICLE OFF AND TURNED IT BACK ON THEN PLACING THE CAR IN REVERSE. A BLACK SCREEN STILL SHOWED BUT THE TEXT STATING "CHECK SURROUNDING AREAS" POPPED UP ON THE TOP OF THE SCREEN (STILL NO IMAGE SHOWING). I NOTIFIED THE DEALER IMMEDIATELY AND TOOK IT IN FOR THEM TO TAKE A QUICK LOOK BEFORE CLOSING. TECHNICIAN INFORMED ME HE COULD NOT FIND ANY CODES, AND THAT ALL WIRING AND CONNECTIONS APPEARED TO BE FINE BUT TOLD ME TO MAKE AN APPOINTMENT. I MADE AN APPOINTMENT FOR THE FOLLOWING MONDAY. WHEN I WENT TO LEAVE THE DEALER THAT SATURDAY I PLACED MY CAR IN REVERSE AND THE CAMERA WAS FUNCTIONING FINE (HAVEN'T HAD AN ISSUE SINCE). I DROPPED MY CAR OFF SUNDAY NIGHT AND THE DEALER HAD IT MONDAY & TUESDAY AND COULD NOT REPLICATE THE ISSUE. THE ITEM WAS NOT REPLACED UNDER WARRANTY AND DODGE IS BASICALLY INFORMING ME THAT A INTERMITTENT ISSUE IS FINE. *TR

Anti-lock brake system and stability control system control module has failed and replacement parts have been unavailable. (For over a year me dealer has said.)

2011-2014 DODGE CHARGER TENSION STRUT. I AM THE FLEET PARTS MANAGER AT A MUNICIPALITY IN TEXAS. WE CURRENTLY HAVE APPROXIMATELY 100 DODGE CHARGERS RANGING FROM 2009-2014. WE ARE HAVING TO REPLACE THE TENSION STRUTS ON BOTH SIDES EVERY 15-20 THOUSAND MILES DUE THE BUSHINGS BEING TORN. DODGE WILL NOT RECOGNIZE THIS PROBLEM AND WILL NOT WARRANTY THESE TENSION STRUTS AFTER THE FIRST TIME...SOMETHING REALLY NEEDS TO BE DONE AS THE FAILURE RATE IS ALARMING TO ME AND THE OFFICERS THAT DRIVE THESE CARS EVERYDAY. *TR

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNAVAILABLE.

BATTERY SAVER MODE COMES ON AND ELECTRICAL PROBLEMS W/ RADIO, NAVIGATION AND BLUE TOOTH CONNECTIVITY OCCUR AND BECOME UNRESPONSIVE. THERE IS A HIGH PITCH "WHINE " COMING FROM ALTERNATOR AND SMELLS HOT. IT HAS HAPPENED A FEW TIMES SINCE AND DEALER UNABLE TO IDENTIFY OR "DUPLICATE" PROBLEM. *TR

WHILE ENTERING THE HIGHWAY, THE CALL STALLED AND SEEMS AS IF THERE WAS TROUBLE AUTOMATICALLY SWITCHING GEAR. AT FIRST WE THOUGHT IT WAS JUST TIME FOR AN OIL CHANGE. SO AFTER GETTING THE OIL CHANGE, THE RADIO AND ENGINE WENT HAY-WIRE. SHE COULDN'T SHUT OFF THE ENGINE FOR OVER 30 MINUTES. WHEN WE TOOK THE CAR TO THE DODGE DEALERSHIP REGARDING OUR ISSUES, THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG. I BOUGHT THIS CAR FOR MY WIFE AND HAVE SERIOUS CONCERNS. CLEARLY THERE IS SOMETHING WRONG!!!!!!!!!!!! *TR

MY AIRBAG LIGHT CAME ON AND STAYED ON. I REFERRED TO THE OWNER'S MANUAL, WHICH STATED TO SEEK SERVICE IMMEDIATELY. I WENT TO THE DEALERSHIP WHERE I PURCHASED MY NEW VEHICLE. I WAS TOLD OH THERE'S A RECALL, WE NEED TO MAKE YOU AN APPOINTMENT. I TOOK MY CAR IN ON THE SCHEDULED DAY, BUT THE NEXT DAY I WAS TOLD THAT ITS A WIRING ISSUE AND THE AIRBAGS MAY NOT DEPLOY. THE FACTORY WARRANTY EXPIRED SO YOU'RE RESPONSIBLE IS WHAT I WAS TOLD BY THE DEALERSHIP AND CHRYSLER GROUP LLC. I DISAGREE SINCE THIS COULD POTENTIALLY BE A FACTORY DEFECT. NO PRELIMINARY INVESTIGATION SINCE THIS SAME ISSUE IS KNOWN WITH THE 2012 MODELS. WHAT DOES IT TAKE BEFORE A RECALL IS ISSUED ON THESE DODGE CHARGERS. ANY INFORMATION YOU PROVIDE IS GREATLY APPRECIATED. THANKS CONCERNED MILITARY SERVICE MEMBER *TR

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 21,000.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT THE TRUNK LID FAILED TO REMAIN CLOSED. WHILE THE VEHICLE WAS PARKED, THE TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT THERE WERE NO RECALLS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,359.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATORS REMAINED ILLUMINATED. THE DEALER STATED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

HAVING MULTIPLE PROBLEMS WITH MY CHARGER WHICH ONLY HAS 7300 MILES ON IT. LIKE OTHERS HAVE MENTIONED, WHEN AT A COMPLETE STOP, THE CAR WILL JUMP FORWARD. FEELS LIKE TRANSMISSION SHIFTING LATE. THEN WHEN DRIVING AND GETTING UP TO SPEED, THE RPMS WILL JUMP UP BUT THE CAR DOES NOT SPEED UP. THE LAST TIME THE RPMS INCREASED, I QUICKLY TOOK MY FOOT OFF THE GAS PEDAL, AND THE RPMS CONTINUED TO RISE TO 5K. BOTH ISSUES HAPPEN SPORADICALLY. HAVE TAKEN TO DEALER 2X. FIRST TIME THEY HAD FOR 2 DAYS, REPROGRAMMED THE TRANSMISSION AND SAID THEY FIXED IT. I TOOK IT HOME OVER THE WEEKEND AND BOTH ISSUES STILL HAPPENED. TOOK CAR BACK IN ON MONDAY AND THIS TIME THEY HAD IT FOR 4 DAYS AND GAVE ME A RENTAL CAR. TODAY I WAS TOLD THAT CHRYSLER IS AWARE OF THE PROBLEM (VALVE BODY SEPARATE PLATE PART) AND IS WORKING ON A FIX. THE PART/FIX WAS SUPPOSED TO BE AVAILABLE AT END OF MAY/EARLY JUNE, BUT SINCE IT'S ALREADY 6/5, OBVIOUSLY THAT DATE WAS NOT AN ACCURATE TIME FRAME. (STAR CASE NO. S1421000013 DATE 4/9/14) THE DEALERSHIP STATES THEY CANNOT DO ANYTHING TO FIX THIS UNTIL THE PART IS AVAILABLE. THEY COULD NOT LET ME KEEP THE RENTAL CAR (WARRANTY COVERAGE TIME MAX OUT), AND GAVE ME BACK MY CHARGER TO DRIVE UNTIL THEY CAN FIX IT. I WORRY ABOUT THE PROBLEMS AND WHAT ELSE COULD GO WRONG, OR IF THE RPMS WILL CAUSE PROBLEMS WITH MY SPEED, CAUSE A WRECK, OR JUST CAUSE FURTHER DAMAGE TO THE TRANS/ENGINE. NOT A HAPPY NEW CAR OWNER. *TR

MY 2013 DODGE CHARGER HAD IT'S ALTERNATOR FAIL AT AROUND 12000 MILES BACK IN MAY OF 2014. I SEE THAT CHRYSLER HAS NOW RECALLED THE CAR (NHTSA CAMPAIGN NUMBER: 14V634000) FOR THE SAME ISSUE. HOWEVER, I HAVE NOT BEEN ABLE TO GET A STRAIGHT ANSWER FROM THEM IN REGARDS TO WHETHER OR NOT THE DEALER FIXED THE ISSUE WHEN THEY REPLACED THE ALTERNATOR IN MAY 2014 OR WHETHER IT IS STILL A LINGERING ISSUE. I ALSO FAILED TO GET A RESPONSE AS TO WHETHER OR NOT IT IS SAFE TO DRIVE THE VEHICLE IF THE ISSUE IS STILL LINGERING. I TRIED COMMUNICATING WITH THEM ELECTRONICALLY THROUGH THEIR WEBSITE AND THEIR 1800 RECALL NUMBER. THE 1800 RECALL NUMBER WAS A WASTE OF TIME BECAUSE THE LADY ANSWERING THE PHONE ONLY REPEATED BACK INFORMATION THAT WAS PART OF THE PUBLIC RELEASE OF THE RECALL. THE LADY ANSWERING THE PHONE ALSO TRIED TO MAKE IT SEEM LIKE ITS UNKNOWN WHETHER OR NOT MY VEHICLE IS EVEN PART OF THE RECALL. THAT SEEMS STRANGE CONSIDERING THE FACT THAT MOST ALTERNATORS DO NOT FAIL AT 12000 MILES AND MY CHARGER MATCHES THE DESCRIPTION OF VEHICLES THAT COULD BE AFFECTED BY THE RECALL. GIVEN THE POSSIBLE CONSEQUENCES THAT COULD OCCUR, I WANTED SOME REASSURANCES FROM CHRYSLER THAT THE VEHICLE WAS SAFE TO DRIVE. *TR

ON MAY 5TH, 2014 WHEN I ENTERED MY VEHICLE AND STARTED IT BOTH EXTERIOR SIDE MIRRORS BLIND SPOT DETECTION MIRRORS WERE ILLUMINATED AND A MESSAGE IN THE CENTER INSTRUMENT DISPLAY SCREEN STATED; "BLIND SPOT DETECTION SYSTEM UNAVAILABLE". DEALERSHIP WAS UNABLE TO TAKE A LOOK AT IT AT THIS TIME BUT AN APPOINTMENT WAS MADE FOR MAY 8TH. THE NIGHT OF MAY 5TH THE BLIND SPOT DETECTION SYSTEM BEGAN FUNCTIONING AGAIN BUT WAS NOT WORKING FOR APPROXIMATELY 6 HOURS EVEN WITH SHUTTING OFF AND RESTARTING THE VEHICLE MULTIPLE TIMES AND CHECKING TO MAKE SURE SENSORS WERE CLEAN. DODGE DEALERSHIP WAS UNABLE TO REPLICATE THE ISSUE AND NO FURTHER ACTION WAS TAKEN. THIS IS A SAFETY ISSUE TO NOT HAVE THESE SYSTEMS AVAILABLE ESPECIALLY IF MANY OTHER PEOPLE HAVE COME ACCUSTOM TO DEPENDING ON THESE (EVEN IF THEY SHOULDN'T BE). *TR

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

WHEN STOPPING THE VEHICLE, THE VEHICLE LURCHES BADLY RIGHT BEFORE IT STOPS. THE DEALER SAYS THERE IS NOT A FIX UNTIL THE END OF MAY/EARLY JUNE. WE WERE TOLD TO PICK UP THE CAR AND CONTINUE TO DRIVE IT UNTIL SOMEBODY NOTIFIES US. IT IS VERY ALARMING EVERY TIME YOU GO TO STOP. *TR

ON APPROXIMATELY 4/16/2014 WHILE DRIVING MY GIRLFRIEND ATTEMPTED TO USE THE SEAT HEATER ON THE FRONT PASSENGER SIDE. WHEN PRESSING THE BUTTON ON THE 8.4 INCH SCREEN WE WERE ABLE TO HEAR A CLICK AND THEN THE FUNCTION WHICH AS ILLUMINATED ON THE SCREEN TURNED OFF. SHE TRIED MULTIPLE TIMES BUT THE HEATED SEAT WOULD NOT STAY ON. I HAD THE DEALERSHIP LOOK UP THIS ISSUE AND THE FOLLOWING WAS FOUND: "CS - B1EB2 - 1B R/F SEAT HEATER SENSOR-CIRCUIT RESISTANCE ABOVE THRESHOLD, INSPECTED HEATED SEAT MODULE CONNECTOR AND HEATED SEAT PAD CONNECTOR LOOKS OK, CHECKED FOR SHORT TO VOLTAGE CIRCUIT P688 OK, CHECKED CONTINUITY FROM MODULE TO CUSHION PAD CONNECTOR CIRCUIT P688 NO CONTINUITY, CHECKED SHORT TO GROUND, CIRCUIT IS SHORTED TO GROUND, REMOVED SEAT INSPECTED WIRING, FOUND WIRING GOT RUB THRU ON SEAT FRAME. INSPECTED HEAT SEAT CUSHION PAD SENSOR, FOUND HEATED SEAT PAD SENSOR INTERNAL FAILURE ORDERED SEAT CUSHION, REPAIR CIRCUIT P688, CLEARED DTCS AND CHECK IF HEATED SEAT IS WORKING, SEAT IS STILL NOT WORKING, R/F SEAT IS READING THAT ITS -40 DEGREES. REMOVED SEAT AND REPLACED PASSENGER FRONT CUSHION HEATED ELEMENT AND VERIFY REPAIR". SO I WAS DRIVING AROUND WITH A HEATED SET WHERE THE GROUND WIRE RUBBED THROUGH ON THE SEAT FRAME. LUCKILY THEIR WAS FIRE IN THE VEHICLE DUE TO MY GIRLFRIEND REPEATEDLY PUSHING THE BUTTON IN AN ATTEMPTED TO GET THE SEAT TO WORK. *TR

2013 DODGE CHARGER. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL SYSTEM PROBLEMS AND ALTERNATOR RECALL ISSUES. *SMD THE CONSUMER STATED HE EXPERIENCED PROBLEMS WITH THE RADIO, LIGHTS AND DASHBOARD INFORMATION. HE TURNED THE VEHICLE OFF AND BACK ON AGAIN, AND EVERYTHING WENT BACK TO NORMAL. HOWEVER, ONE DAY WHILE DRIVING, THE LIGHTS, WINDSHIELD WIPERS AND HORN STARTED TO MALFUNCTION, THE VEHICLE STARTED TO LOSE POWER, SO HE PULLED OVER TO THE SIDE OF THE ROAD. AS HE STEPPED OUT OF THE VEHICLE, HE NOTICED SMOKE COMING FROM THE TRUNK. HE OPENED THE TRUNK AND OBSERVED AND EXTREMELY LARGE FIRE. HE TRIED TO PUT THE FIRE OUT, BY USING A COAT, BUT CONSEQUENTLY, HE RECEIVED FIRST DEGREE BURNS ON HIS HAND. THE POLICE AND FIRE DEPARTMENT WERE CALLED TO THE SCENE. SEVERAL DAYS LATER, THE CONSUMER RECEIVED A CALL FROM AN INSPECTOR WHO STATED THE FIRE WAS A RESULT OF THE ELECTRICAL SYSTEM GOING BAD. THE CONSUMER RECEIVED A RECALL REGARDING THE ALTERNATOR, WHICH DESCRIBED THE ISSUE HE EXPERIENCED. *JB UPDATED 09/10/15*LJ

TL* THE CONTACT OWNED A 2013 DODGE CHARGER. THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELTS DID NOT RETRACT. A POLICE REPORT WAS FILED AND TWO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,914. UPDATED 02/02/15*LJ UPDATED 6/8/2015 *JS

AIR CONDITIONING SYSTEM BEGAN SMELLING LIKE MOLD/MILDEW AFTER LESS THAN ONE (1) YEAR OF USE. WE HAVE TAKEN IT TO THE DEALERSHIP MORE THAN 3 TIMES FOR THIS ISSUE WITHOUT RESOLUTION. THERE IS NOT ANY WATER COMING INTO THE PASSENGER FLOORBOARD THAT WOULD INDICATE A SIMPLE CONDENSATE DRAIN CLOG. FIRST RECOMMENDATION WAS TO RUN THE A/C ON RECIRCULATE FOR 10 MINUTES, THEN FRESH AIR FOR 10 MINUTES AND REPEAT 4-5 TIMES, THEN RUN THE VENT WITHOUT A/C FOR 10 MINUTES. SECOND RECOMMENDATION WAS TO CHANGE THE CABIN AIR FILTER (WHICH HAS A RECOMMENDED REPLACEMENT AT THE 2 YEAR MARK). THIRD RECOMMENDATION WAS TO SPRAY AN ANTI-MICROBIAL/FRAGRANCE SOLUTION MADE BY BG INTO THE EVAPORATOR HOUSING. NONE OF THESE RECOMMENDATIONS HAVE RESULTED IN A RESOLUTION OF THE ISSUE. MY $40,000 CAR STILL SMELLS LIKE A BARN. THIS IS RIDICULOUS TO ME CONSIDERING I ALSO HAVE AN 18 YEAR OLD HONDA CIVIC THAT HAS NEVER, EVER HAD THIS ISSUE BEFORE, BUT MY PREVIOUS 2008 CHARGER HAD THIS EXACT SAME PROBLEM AFTER 3 YEARS OF OWNERSHIP (ALSO PURCHASED BRAND NEW FROM THE DEALER). I AM STARTING TO THINK THERE IS A PROBLEM WITH THE MANUFACTURING PROCESS WHERE THEY ARE FAILING TO ADEQUATELY SPRAY THE EVAPORATOR COMPONENTS WITH AN ANTI-FUNGAL AGENT PRIOR TO INSTALLATION INTO THE VEHICLE WHICH WOULD PREVENT THIS ISSUE FROM OCCURRING.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO LATCH INTO THE BUCKLE. THE PASSENGER HAD TO BE SEATED WITHOUT PROTECTION OF SEAT BELT DUE TO THE FAILURE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE BUCKLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,900.

UPDATE 03/11/2014: SO I FINALLY CONTACTED THE ?CHRYSLER CUSTOMER SERVICE" NUMBER AND WAS ADVISED THAT THEY WERE AWARE OF THE PROBLEM AND WOULD BE FORWARDING MY COMPLAINT TO "THE BACK ORDER PARTS DIVISION". WHAT THE HECK IS THAT??? I HAD TO RETURN THE RENTAL THAT WAS COVERED IN MY WARRANTY BECAUSE IT ONLY PROVIDES FOR 5-DAYS OF COVERAGE. (YES, YOU HAVE A MINIMUM OF 5 DAYS COVERAGE EVEN WHEN PARTS ARE BACK ORDERED THREE WEEKS. I DIDN'T KNOW DETROIT WAS THAT FAR AWAY). THE CUSTOMER SERVICE PERSON THEN TOLD ME THAT THE SERVICE MANAGER WOULD BE CALLING ME. FIVE DAYS LATER, I STILL HAVE NOT HEARD FROM THE SERVICE MANAGER. I DID HOWEVER, GET A CALL FROM CHRYSLER ADVISING ME TO CALL THE SERVICE DEPARTMENT. WHY SHOULD I HAVE TO DO THAT? I'M THE CUSTOMER. THEY SHOULD BE SERVICING ME. SO AS OF THIS DATE I HAVE OWNED THE CAR FOR FOUR WEEKS, DRIVEN IT FOR THREE DAYS, AND IT'S BEEN IN THE SHOP EVER SINCE WITH NO ESTIMATED TIME OF REPAIR AND NO COMPENSATION FOR MY TIME LOST AT WORK, VACATIONS CANCELLED, AND EXTRA INCURRED EXPENSES OF SUBSTITUTE TRAVEL. NOT TO MENTION THAT I'M STILL ON THE HOOK BECAUSE CHRYSLER WON'T EVEN STAND BEHIND THEIR PRODUCT ENOUGH TO AT LEAST BUY IT BACK. THANKS CHRYSLER!!! *TR

MY CAR STILL MOVES AFTER PLACING DODGE CHARGER SE VIN: [XXX] INTO PARK ALONG WITH EMERGENCY PARKING BRAKE THEN TURNING OFF MOTOR. THE CAR STILL MOVES ON IT'S OWN, SOMETIMES EVEN AFTER SITTING OVER NIGHT. I START TO OPEN ONE OF MY DOORS AND THE CAR STARTS MOVING ON IT'S OWN. ALL OF THIS IS DONE WHILE BEING PARKED ON "EVEN SURFACES", SUCH AS MY DRIVEWAY AT HOME (STATIONARY WITH MOTOR OFF. PLEASE HELP ME SOMEONE. IT'S BEEN DOING THIS SINCE I BOUGHT IT OFF THE SHOWROOM FLOOR BRAND NEW. I AM THE FIRST OWNER OF THIS VEHICLE. THANK YOU. [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WIFE COMPLAINED OF TRUNK OPENING BY ITSELF. CAR HAS KEYLESS PASSIVE ENTRY SYSTEM AND I SUSPECTED SHE WAS ACCIDENTALLY HITTING THE TRUNK RELEASE BUTTON. PROBLEM BECAME PROGRESSIVELY WORSE AND ON TWO OCCASIONS SHE HAD TO STOP ON THE SIDE OF BUSY HIGHWAYS TO CLOSE THE TRUNK PUTTING HER AT A SUBSTANTIAL RISK OF INJURY OR DEATH. A BRIEF ONLINE SEARCH SHOWS AN HISTORICAL PROBLEM INVOLVING THIS COMPLAINT. AT FIRST THE PROBLEM WAS HUMOROUS BUT AFTER HER HAVING TO STOP ON THE LIE THE HUMOR QUICKLY FADED AND CONCERN AROSE. THE CAR IS AT THE DEALER FOR A FIX AND I EXPRESSED MY CONCERN AND WAS BLOWN OFF. THIS MAY NOT BE THE TYPICAL SAFETY PROBLEM ASSOCIATED WITH POTENTIAL INJURIOUS EVENTS BUT AN UNFORESEEN OR UNEXPECTED REACTION TO THIS SITUATION COULD LEAD TO UNINTENDED ACCIDENTS. *TR

WHILE DRIVING MY "AWD" CHARGER DOWN MY HILL IN THE MIDDLE OF A SNOW STORM MY "AWD" SYSTEM FAILED ON ME AND ILLUMINATED A MESSAGE STATING "SERVICE AWD". I PULLED OVER TO THE SIDE OF THE ROAD AND PUT THE CAR IN PARK AND RESTARTED AND AWD WAS STILL UNAVAILABLE. WITH ONLY RWD I DROVE THE CAR TO THE DEALERSHIP WITH IT SPINNING OUT MULTIPLE TIMES FOR THEM TO TAKE A LOOK AT THE SYSTEM HOWEVER WHEN I ARRIVED AT THE DEALERSHIP THE SYSTEM BEGAN FUNCTIONING AGAIN AFTER SHUTTING MY CAR OFF THERE AND TURNING IT BACK ON. THE TECHNICIANS WERE UNABLE TO REPLICATE THE ISSUE AND WERE NOT ABLE TO FIND ANYTHING WRONG WITH THE SYSTEM. THIS IS DANGEROUS AS ANYONE COULD BE DRIVING AND HAVE THE AWD SYSTEM FAIL ON THEM AT ANY GIVEN POINT INTERMITTENTLY OR PERMANENTLY AND NEEDS TO BE INVESTIGATED MORE DEEPLY. *TR

CHRYSLER ISSUED A RECALL ON MY VEHICLE IN DECEMBER 2013 BUT AS OF TODAY CANNOT TELL ME WHEN THEY WILL KNOW HOW TO FIX IT. I BELIEVE THAT THIS IS UNREASONABLE. ALSO, THEY HAVE NOT ONCE TOLD ME WHETHER OR NOT IT IS SAFE TO CONTINUE TO DRIVE MY VEHICLE. I BELIEVE AT THIS POINT I SHOULD BE ENTITLED TO A FULL REFUND ON THIS VEHICLE. *TR

MY 2013 DODGE CHARGER HAS POWER ADJUSTABLE PEDALS. AFTER OWNING THE CAR FOR ABOUT 6 MONTHS, THE PEDALS BEGAN TO RANDOMLY MOVE ON THEIR OWN. AS I ALWAYS KEPT THE PEDALS IN THE FULLY RETRACTED POSITION, THIS MEANT THAT THE PEDALS WOULD MOVE TOWARDS ME AND IF MY FOOT WAS ON THE ACCELERATOR PEDAL, THE CAR WOULD ACCELERATE AS THE PEDALS MOVED TOWARDS ME. THE OCCURRENCES WERE RANDOM, SOMETIMES HAPPENING MULTIPLE TIMES WITHIN A FEW MINUTES AND SOMETIMES AT LOW SPEEDS AND SOMETIMES AT HIGHWAY SPEEDS. SOMETIMES IT WOULDN'T HAPPEN FOR SEVERAL DAYS, THEN START DOING IT AGAIN. I TOOK THE CAR INTO A CHRYSLER DEALER IN EARLY JANUARY, 2014 AND THEY SAID THEY COULDN'T LOOK AT IT FOR SEVERAL DAYS. I DIDN'T TAKE IT BACK AND PUT IT ON MY TO-DO LIST AS THERE WERE A FEW OTHER THINGS ON THE CAR THAT I NEEDED FIXED AND WAS DOING A LOT OF TRAVELING. REGARDLESS, THE CONDITION STOPPED IN LATE MARCH AND DIDN'T OCCUR FOR OVER 3 WEEKS. AS IT WAS EXTREMELY COLD IN MICHIGAN, I THOUGHT THAT THE WEATHER MIGHT HAVE BEEN A CONTRIBUTOR TO THE PROBLEM. BUT THEN, IT STARTED HAPPENING AGAIN IN MID-APRIL WHEN IT WAS WARM, SOMETIMES 6-10 TIMES WITHIN SEVERAL MINUTES. WHEN TRYING TO MOVE THE PEDALS BACK TO THE FULLY RECESSED POSITION WITH THE SWITCH ON THE SIDE OF THE SEAT, IT WOULDN'T RESPOND AND I HAD TO MOVE THE SEAT BACK AND FORTH A FEW TIMES BEFORE THE PEDAL SWITCH WORKED. THERE ARE AND HAVEN'T BEEN ANY OBSTRUCTIONS EVEN CLOSE TO THE SWITCH AND THE CAR WAS IN PERFECT CONDITION. I SUSPECT A SWITCH PROBLEM BUT DON'T KNOW YET. *TR

I WAS DRIVING HOME FROM WORK AROUND 2AM ON TUESDAY MORNING 10/22/2013. I WAS JUST COMING OUT OF A CONSTRUCTION ZONE AND IT JUST TURNED BACK TO 55MPH. I WAS GOING APPROXIMATELY 45 MPH WHEN ALL OF A SUDDEN I HEARD SOMETHING IN THE FRONT END AND THE STEERING WHEEL BEGAN TO SHAKE AND IT STARTED MOVING BACK AND FORTH WITHOUT ME MOVING IT. I LOST ALL CONTROL OVER THE VEHICLE AND IT SHOT ME OVER TOWARDS THE RIGHT AND SLAMMED ME INTO THE GUARDRAIL. I CONTINUED TO TRY TO MOVE THE WHEEL TO THE LEFT TO GET THE CAR AWAY FROM THE GUARDRAIL BUT THE WHOLE CAR SLID UP AGAINST THE GUARDRAIL BEFORE I COULD REGAIN CONTROL AND MOVE THE CAR AWAY FROM THE GUARDRAIL. THIS CAR WAS BOUGHT ON 10/10/2013. I DIDN'T EVEN HAVE IT FOR TWO FULL WEEKS BEFORE THIS HAPPENED. THERE IS ALMOST $12,000 WORTH OF DAMAGE DONE TO THE CAR. I HAVE FILED A CLAIM WITH CHRYSLER GROUP REGARDING THIS AND THEY INSPECTED THE VEHICLE BUT ACCORDING TO THEM THERE WAS TOO MUCH DAMAGE TO TELL EXACTLY WHAT HAPPENED SO THEY AREN'T WILLING TO DO ANYTHING FOR ME. I AM A VERY EXPERIENCED AND SAFE DRIVER, SOMEONE WHO HAS DRIVEN TRACTOR TRAILER OVER THE ROAD FOR 5 YEARS AND IF YOU LOOK AT MY DRIVING RECORD IT WOULD MATCH UP WITH WHAT I AM SAYING. THERE WAS SOMETHING VERY WRONG WITH THAT VEHICLE THAT NIGHT AND I COULD HAVE BEEN SERIOUSLY HURT OR EVEN KILLED. THE FACT THAT MY WIFE AND I BOUGHT THIS CAR LESS THAN TWO WEEKS BEFORE THE ACCIDENT AND CHRYSLER WANTS NOTHING TO DO WITH IT IS VERY DISHEARTENING. AND I NOW HAVE TO KEEP DRIVING THIS SAME CAR AND WORRY EVERY SINGLE DAY THAT SOMETHING LIKE THIS IS GOING TO HAPPEN AGAIN. *TR

I HAVE TWO VEHICLES OF THE SAME YEAR. THE SAME THING HAPPENED TO BOTH VEHICLES. FROM A STOP TO INCREASE SPEED, TRANSMISSION STICKS IN FIRST GEAR. I HAVE SINCE LEARNED TO EITHER STOP AND START AGAIN OR PLACE IN NEUTRAL AND THEN BACK TO DRIVE. *TR

VEHICLE MAIN COMPUTER EXECUTED JUST ABOUT EVERY WARNING CODE AFTER START UP. THIS INCLUDED A WARNING NOT TO DRIVE VEHICLE. THIS IS THE SECOND EPISODE OF THIS NATURE WITH THIS VEHICLE, THE FIRST OCCURRING ON THE FIRST DAY OF OWNERSHIP. THE VEHICLE HAS BEEN IN THE DEALERSHIP SERVICE DEPARTMENT 13 OF THE FIRST 60 DAYS OF OWNERSHIP. THE DEALER "DISCONNECTED THE NEGATIVE BATTERY TERMINAL" AND ERASED TROUBLE CODES ON ADVISEMENT FROM THE MANUFACTURER. THE MANUFACTURER HAS DEEMED THIS AN ADEQUATE REPAIR PROCEDURE AND WANTS TO RELEASE THE VEHICLE BACK TO US. WE FEEL THAT THIS IS NOT AN ADEQUATE REPAIR PROCESS AND DUE TO THE NATURE AND SCOPE OF THE COMPUTER CONTROLS AND SUBSEQUENT ERROR REPORTING BY THE COMPUTER, THAT DRIVING THIS VEHICLE MAY BE DANGEROUS. WHEN THESE CONCERNS WERE BROUGHT FORTH TO CHRYSLER LLC CUSTOMER SERVICE DEPARTMENT, I ASKED THE AGENT IF SHE (AND CHRYSLER LLC) WERE SATISFIED WITH ASSUMING ANY SUBSEQUENT LIABILITIES THAT MAY ARISE FROM OPERATING THIS VEHICLE IN ITS CURRENT CONDITION, SHE SAID THEY DO. WE ARE NOW BEING FORCED TO RETURN OUR RENTAL LOANER CAR AND DRIVE THIS VEHICLE WHICH MAY NOT IN FACT BE SAFE OR RELIABLE. WE STRONGLY FEEL THAT CHRYSLER LLC HAS BREACHED ITS IMPLIED WARRANTY OF MERCHANTABILITY. THIS VEHICLE DOES NOT MEET THE CRITERIA FOR FITNESS FOR A PARTICULAR PURPOSE. CHRYSLER LLC HAS NOT OFFERED A "BUY BACK", OR REPLACEMENT VEHICLE. WE HAVE PURCHASED ROUGHLY $80,000 WORTH OF CHRYSLER VEHICLES IN THE PAST 12 CALENDAR MONTHS, WE WILL NOT BUY ANOTHER IF THIS MATTER IS NOT RESOLVED.*JB

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK, THE CONTACT ACTIVATED THE REMOTE STARTING SYSTEM. THE VEHICLE THEN ACCELERATED AND CRASHED INTO A POLE. THERE WERE NO INJURIES. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER STATED THAT AN INVESTIGATOR WOULD CONTACT HIM BUT THE CONTACT HAD NOT HEARD FROM THE INVESTIGATOR. THE FAILURE MILEAGE WAS 3,500. UPDATED 09/24/2013 *JS

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

TL* THE CONTACT OWNED A 2013 DODGE CHARGER. WHILE DRIVING APPROXIMATELY 30 MPH, THE AIR BAGS DEPLOYED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V467000 (AIR BAGS, SEAT BELTS); HOWEVER, THE REMEDY WAS UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.

HEADLIGHT DEFECT. BRAND NEW VEHICLE. DRIVERS SIDE HIGH BEAM MUCH TOO HIGH. HIGH BEAM ONLY SERVES TO LIGHT TREES IN FRONT OF VEHICLE WHEN USED. REPORTED TO SELLING DEALER, AND LEFT CAR FOR SERVICE. SERVICE WRITER STATED THAT THEY HAD CORRECTED THE PROBLEM. BY "ADJUSTING THE HIGH BEAM". AFTER PICKING VEHICLE UP, AND TESTING THE HEADLIGHTS, I FOUND THAT WHAT HAD BEEN DONE IS ADJUSTING THE ENTIRE DRIVER'S SIDE HEADLIGHT DOWN SUCH THAT THE LOW BEAM WAS UNUSABLE. IN EFFECT, WHAT THEY HAD DONE WAS ADJUSTED THE DRIVER'S SIDE HEADLIGHT SO THAT THE HEIGHT OF THE DRIVER'S SIDE HIGH BEAM MATCHED THE PASSENGER'S SIDE HIGH BEAM. I RETURNED TO THE SERVICING DEALER, AND SHOWED THEM PHOTOGRAPHS OF THE LIGHT PATTERNS RESULTING FROM THEIR ADJUSTMENTS. THEY WERE AT A LOSS AS TO HOW TO CORRECT THE PROBLEM. THEY STATE THAT THEY HAVE CONTACTED THE MANUFACTURER IN AN EFFORT TO GET PERMISSION TO REPLACE A DEFECTIVE HEADLIGHT ASSEMBLY. UPON LAST CHECKING WITH DEALER, MANUFACTURER HAD NOT GIVEN PERMISSION TO REPLACE THE DEFECTIVE HEADLIGHT ASSEMBLY. SEARCHES ON THE INTERNET SHOW OTHER INSTANCES OF THIS PROBLEM FOR THIS SPECIFIC VEHICLE TYPE. IT APPARENTLY CAN AFFECT EITHER THE DRIVER'S OR PASSENGER'S SIDE HEADLIGHT. *TR