2019 Dodge Charger Body & Structure Problems

Campaign 11701038 - Warping of door panels and driving shaft area. Worried this will affect airbag deployment.

The interior door panel on my 2019 Dodge Charger began to separate/warp from the door frame on the Front drivers and Front Passengers door panels. The vehicle had approximately 32000 miles when the issue started. The plastic trim piece is lifting and peeling away from the door next to the window sill, creating a sharp edge and a gap. This separation is causing the door lock mechanism to bind and become difficult to operate. The window operation is also negatively affected, as the glass rubs against the warped panel. I have also had to replace the window motor a little over a year ago and it is again starting to fail. AJ Dohmann now Geaux Dodge in Plaquamian Louisiana replaced this. This defect poses an unreasonable risk to safety because it could impede egress from the vehicle in an emergency due to the malfunctioning door lock. It may also compromise the integrity of the side curtain airbag deployment area. I contacted the manufacturer/dealer on 02/2020, and they indicated this is a known issue but not a safety recall, so they refused to cover the repair under warranty. The issue has reoccurred/worsened and is present on multiple doors. There were no injuries or a crash as a result of this issue. Photos of the defect are attached to this complaint.

TL* THE CONTACT OWNS A 2019 DODGE CHARGER. THE CONTACT STATED THAT THE BODY SEALER WAS CRACKING. THE VEHICLE WAS TAKEN TO (DUPAGE CDJR LOCATED AT 433 E N AVE, GLENDALE HEIGHTS, IL 60139) FOR REPAIRS. AFTER THE VEHICLE WAS RETURNED TO THE CONTACT NOTICED THE FAILURE WAS STILL PRESENT. THE CONTACT ATTEMPTED TO SERVICE THE VEHICLE AT 5 OTHER UNKNOWN DODGE DEALERS AND WAS DENIED BECAUSE THE ORIGINAL DETAILS WERE MANIPULATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.