2013 Dodge Grand Caravan Complaint Log

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V283000 (AIR BAGS , ELECTRICAL SYSTEM) AND 14V234000 (ELECTRICAL SYSTEM) HOWEVER THE PART TO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I PURCHASED THIS AUTO ON 8/12/2013. ACCORDING TO THE DODGE WEBSITE THE CAR HAS AN OUTSTANDING RECALL ON IT (SAFETY RECALL N44 / NHTSA 13V-283 REPROGRAM OCCUPANT RESTRAINT CONTROL MODULE). I SPECIFICALLY ASKED THE DEALER WHEN I BOUGHT THE CAR IF THERE WERE ANY RECALLS ON IT AND WAS TOLD "NO." NOW I LEARN THAT NOT ONLY DOES IT HAVE AN OPEN RECALL ON IT, BUT ALSO THAT CHRYSLER ANNOUNCED OVER A MONTH BEFORE MY PURCHASE DATE. *TR

TL* THE CONTACT RENTED A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE THE PASSENGER WAS LEANING INTO THE REAR PASSENGER'S SIDE OF THE VEHICLE THE SLIDING DOOR ERRONEOUSLY CLOSED AND STRUCK HER IN THE HEAD AND KNOCKED HER TO THE GROUND. THE PASSENGER SUSTAINED A CLOSED HEAD INJURY, WHICH REQUIRED MEDICAL CARE, INCLUDING A CAT SCAN. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 2,000. UPDATED 09/18/13*LJ THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM.

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WOULD NOT ILLUMINATE WHEN AN OCCUPANT WAS PRESENT IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE SENOR WOULD NOT FUNCTION UNLESS THE OCCUPANT WAS POSITIONED CORRECTLY IN THE SEAT. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 11,600.

THE AIR BAG LIGHT TURNED ON WHILE SITTING AT A COMPLETE STOP. I NOTICED THAT WHEN I GET UP FROM THE SEAT THE LIGHT WILL GO OFF AND THEN BACK ON AGAIN ONCE I SIT BACK DOWN. I SEEMED TO DO IT MORE WHEN THE CAR HAD BEEN IN DIRECT SUN LIGHT. SINCE THE FIRST TIME IT CAME ON THE LIGHT IS RANDOM AND COMES ON AND OFF AT ANY GIVEN TIME. DEALER HAS BEEN NOTIFIED AND SERVICE IS SCHEDULED FOR LATER THIS WEEK. *TR

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS IN THE VEHICLE FAILED TO DEPLOY UPON IMPACT. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS ADVISED THAT IF HE HAD BEEN DRIVING AT GREATER SPEEDS, THEN THE AIR BAGS WOULD HAVE DEPLOYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

THE DAY I PICKED UP THIS NEW 2013 DODGE GRAND CARAVAN SE/AVP (6-8-13) I NOTICED A NOISE UPON DECELERATION, JUST BEFORE STOPPING; AND ALSO WHEN ON A NEIGHBORHOOD STREET AND GOING 15 TO 20 MPH. AS BEST I CAN DESCRIBE IT, IT SOUNDS LIKE A TURKEY CALL COMING FROM THE AREA IN FRONT OF THE DRIVER. IF CAR IS SHIFTED INTO NEUTRAL THE NOISE STOPS. DROVE CAR FOR 500 MILES HOPING NOISE WOULD STOP, THEN BROUGHT IT TO DEALER. DEALER CALLS IT A "FLUTTER" CALL IT WHAT YOU WANT, THEY CHECKED EVERYTHING OVER UNDER THE HOOD AND COULD NOT FIND ANYTHING. THEY SAID THEY WOULD REFER IT TO CHRYSLER. I FILED A COMPLAINT WITH CHRYSLER. SINCE THE FIRST TIME, CAR HAS BEEN BACK TO DEALER TWO MORE TIMES. LAST TIME CHRYSLER TOLD THEM TO REPLACE THE THROTTLE BODY. THIS DID NOT WORK. SO NOW THEY ARE JUST GUESSING. I ASKED CHRYSLER TO SEND A FACTORY MAN TO CHECK IT OUT, THEY SAID THEY CAN'T DO THAT, THEY HAVE TO WORK WITH THE DEALER. I'VE ASKED THEM FOR A "LONER" CAR BUT THEY REFUSED SAYING MY CAR IS STILL DRIVABLE. DEALER SAYS THEY CAN DO NOTHING MORE UNTIL THEY HEAR FROM CHRYSLER. I BOUGHT THIS VAN TO TAKE THINGS TO VIRGINIA THIS SUMMER AND TO FLORIDA THIS WINTER. I HAVE NO CONFIDENCE IN IT FOR A LONG TRIP. I CANCELLED MY VIRGINIA TRIP AND LOST A NIGHT'S DEPOSIT ON A HOTEL ROOM. I ASKED THEM TO TAKE THE CAR BACK AND GIVE ME ANOTHER ONE, AND OF COURSE THEY SAID NO. THIS IS PROBABLY GOING TO END UP VIA THE LEMON LAW IN COURT. *TR

RECIEVED A RECALL NOTICE JUNE OF 2013. TO DATE NOTHING HAS BEEN DONE NOR HAS CHRYSLER CONTACTED ME. *TR

WHEN I BOUGHT MY VEHICLE IT WAS OKAY THEN WHEN I STARTED DRIVING IT MORE AND MORE I DECIDED THAT I WANTED TO STOP I FELT LIKE IT WAS GOING TO ACCELERATE AND STOP ON ITS OWN AND IT FELL AS IF IT WAS DRIVING BY ITSELF I TOOK IT BACK TO THE DEALERSHIP AND THEY SAID THERE'S NO PROBLEM WITH IT THAT'S THE WAY THE VEHICLE WAS MANUFACTURED BUT IT FELT AS IF IT WAS CHANGING GEARS ON ITS OWN AND IT IS A MINIVAN WITH NO STICK SO I WAS FIGURING THAT THERE IS SOMETHING REALLY WRONG WITH IT AFTER READINGTHE REVIEWS I COME TO THE CONFIGURATION THAT I AM NOT THE ONLY ONE DEALING WITH THE SAME PROBLEM I'VE HAD THE VEHICLE NOW FOR OVER A YEAR AND FEEL THE SAME ISSUE AND THE VEHICLE I STARTED TO MAKE WEIRD NOISES UNDERNEATH THE HOOD AND I'M NOT SURE WHAT IT IS IT IS STILL COVERED UNDER MANUFACTURER WARRANTY BUT I'M NOT TOO SURE FOR HOW MUCH LONGER OR IF I COULD EVEN PICK UP THE COST IF IT WAS TO BREAK DOWN I AM TERRIBLY DISAPPOINTED IN MY PURCHASE AND WILL NOT BUYA DODGE AGAIN TOTALLY DISAPPOINTED. *TR

2011 DODGE GRAND CARAVAN PASSENGER SLIDING DOORS WILL RANDOMLY SHUT AFTER BEING OPENED AND REACHING THE FULL OPEN POSITION. VIDEO DEMONSTRATION WILL BE POSTED SOON ON YOUTUBE WITH THE PREVIOUS SENTENCE AS SEARCH TITLE. OCCURS WHEN ANY BUTTON IN THE CAR, REMOTE, OR MANUAL HANDLE IS USED TO ACTIVATE AUTOMATIC OPENING OF THE DOOR. SYMPTOMS HAVE OCCURRED IN MANY LOCATIONS AND AT ALL CAR GROUND SLOPE ANGLES. PROBLEM BEGAN AFTER THE RECALL POWERTRAIN SOFTWARE UPDATE. CAR HAS BEEN TO DEALER MANY TIMES AND SYMPTOMS HAVE BEEN REPRODUCED AT DEALERSHIP. RE-TRAINING AN AFFECTED DOOR MAY REDUCE SYMPTOMS. A DOOR MODULE WAS REPLACED BUT DID NOT REPAIR PROBLEMS. BECAUSE IT IS RANDOM PASSENGERS ARE UNSUSPECTING. MULTIPLE INCIDENTS HAVE OCCURRED WITH DOORS CLOSING ON PASSENGERS WHO ENTER BEFORE THE DOOR HAS FINISHED OPENING. MULTIPLE INCIDENTS HAVE OCCURRED OF UNBALANCED ADULTS PLACING BABIES INTO CHILD SEATS WHO HAVE LESS THEN ONE INCH CLEARANCE TO THEIR ARM WITH THE DOOR IN THE FULL OPEN POSITION AND HAVE NO TIME TO REACT. WHEN THIS OCCURS THE ADULT MAY LOSE HOLD OF THE BABY. A PARENT PLACING A CHILD IN A CARSEAT MAY HAVE THE DOOR SHUT ON THEIR TORSO. CHILDREN OR FRAIL ADULTS ENTERING OR EXITING THE VEHICLE MAY BE EJECTING INTO OR OUT OF THE CAR AND MAY BE SERIOUSLY INJURED DURING THE FALL. CHILDREN OR ADULTS ENTERING OR EXITING THE VEHICLE MAY HAVE A BODY PART TRAPPED IN THE DOOR AND SERIOUSLY INJURED. *TR

AT TIMES WHEN YOU TURN THE AIR ON HOT AIR COMES OUT OR WHEN YOU TURN THE HEAT ON COLD AIR WILL COME ON EVEN AFTER TURN IT OFF AND BACK ON OR SHUTTING THE VEHICLE OFF.THE SUSPENSION RATTLES A LOT WHEN GOING OVER BUMPS.THE ENGINE RUNS ROUGH AND IDLES ROUGH USUALLY WHEN IT IS COLD OUT OR RAINY BUT NOT ALWAYS. STALLS AT RED LIGHTS AND THE CHECK ENGINE LIGHT COMES ON UNTIL IT RUNS BETTER. *TR

WHEN THE FOOT VENTILATION BUTTON IS SELECTED WITH THE INTER CIRCULATION BUTTON PUSHED IN THE AIR CONDITION COMES ON WHETHER OR NOT THE COLD OR HEAT IS SELECTED BUT WHEN YOU PUSH ANY CONTROL BUTTON BUT FEET THE A/C GOES OFF CALLED DODGE AND THEY SAID THIS IS NORMAL ONLY DOES IT ON THE 2013. *TR

MY 2013 DODGE GRAND CARAVAN WAS PURCHASED NEW DURING FEB. OF 2013. SHORTLY AFTER THE PURCHASE OF THIS VEHICLE I NOTICED THAT THE TRANSMISSION WAS SLIPPING. THE TRANSMISSION THEN STARTED TO GO INTO MANUAL MODE FOR NO REASON. I HAVE ALSO BEEN DRIVING AND THE VAN LOSES ALL POWER TO THE FRONT WHEELS. ALL OF THE PROBLEMS LISTED HAPPEN INTERMITTENTLY. DURING THE FIRST FOUR TRIPS TO MULTIPLE DODGE DEALERSHIPS THEY STATED THEY COULD NOT REPRODUCE THE PROBLEM AND NO ERRORS WERE SHOWING UP IN THE COMPUTER. WHEN THE NEXT INCIDENT OCCURRED I VIDEO TAPED IT. ON THE FIFTH TRIP TO THE DODGE DEALERSHIP THEY AGREED THERE WAS A PROBLEM AFTER REVIEWING THE VIDEO. THE DEALERSHIP AGAIN WORKED ON MY VAN BUT THEY COULD NOT FIND THE PROBLEM. THE DEALERSHIP DID CHANGE THE SHIFTER TO SEE IF THAT WOULD TAKE CARE OF THE ISSUE. IT DIDN'T. THE VAN NOW HAS 11000 MILES ON IT AND I HAVE BEEN FORCED TO FILE UNDER THE LEMON LAWS BECAUSE CHRYSLER HAS FAILED TO TAKE CARE OF THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY WIFE WAS DRIVING EARLY MORNING, WHILE ENTERING THE FREEWAY, SHE ACCELERATED AND CROSSED LANES. WHEN SHE REMOVED HER FOOT FROM THE ACCELERATOR, THE VAN KEPT ACCELERATING. SHE WAS BETWEEN TWO SEMI TRUCKS SO SHE TAPPED THE BRAKES AND STARTED HITTING THE CRUISE CONTROL BUTTONS. THE VAN KEPT ACCELERATING. SHE WAS ABLE TO CHANGE LANES TOWARDS THE BERM AND STARTED TO APPLY THE BRAKES. SHE REACHED A SPEED OF ABOUT 85 MPH. AS SHE WAS BRAKING, THE ENGINE WAS STILL TRYING TO ACCELERATE. SHE WAS ABLE TO PULL THE VAN OFF THE ROAD AND EVENTUALLY WAS ABLE TO STOP THE VEHICLE AND TURNED THE IGNITION OFF. THERE WAS SMOKE COMING FROM THE BRAKES FROM THE FORCED STOP. RESTARTING THE VAN AFTER A FEW MINUTES, SHE PROCEEDED SAFELY TO WORK. AFTER RETHINKING THE SITUATION, SHE CONTACTED DODGE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP. THEY TESTED THE VAN AND FOUND NO CODES IN THE COMPUTER. THE FOLLOWING WEEK, A TECHNICIAN TEST DROVE THE VAN AND IT ACCELERATED UNCONTROLLABLY ALSO. HE WROTE THAT THE PEDAL WAS NOT STUCK. HE PUT THE VAN IN NEUTRAL TWICE AND TURNED THE KEY OFF, AND RESTARTED THE VAN AND THE RPM'S WERE AT 4,000. HE THEN PULLED OFF THE ROAD. HE WAITED A WHILE AND THEN RESTARTED THE VAN AND IT RAN NORMAL. THE TECHNICIAN DID STATE THAT THERE WERE SOME CODES (C212A, B192D, & B18A8) THE DEALER CONTACTED CHRYSLER CORP. AND THEY SENT A TECHNICIANS OUT TO INVESTIGATE. *TR

TL* THE CONTACT OWNS AS 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE FAILURE AND STATED THAT THE VEHICLE WAS UP TO STANDARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200. THE CURRENT MILEAGE WAS 12,900.

2013 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD A FEW DAYS AFTER THE VEHICLE WAS PURCHASED, THE CONSUMER HEARD A NOISE COMING FROM THE TRANSMISSION, WHILE DRIVING IN ECONOMY MODE. ALSO, THE ENGINE WAS CHANGING INTO A FASTER GEAR WHILE TRYING TO DRIVE IN NORMAL GEAR. THE CONSUMER RETURNED THE VEHICLE TO THE DEALER ON 2 SEPARATE OCCASIONS. THE MECHANICS STATED THERE WAS NOTHING WRONG. THE VEHICLE CONTINUED TO ACT ABNORMAL, WITH THE GEARS CHANGING TO A FASTER GEAR, WHEN IT WASN'T INITIATED. WHEN THE CONSUMER LEFT THE DEALER AND TURNED ONTO A BUSY STREET, THE VAN APPEARED TO LEAVE DRIVING GEAR, WITH THE MOTOR RACING AND WOULD NOT MOVE UNTIL THE ENGINE WAS TURNED OFF AND BACK INTO DRIVE GEAR AGAIN. THE CONSUMER RETURNED TO THE REPAIR SHOP AGAIN, ONLY TO BE TOLD HIS WIFE DID NOT KNOW HOW TO DRIVE. THE CONSUMER STATED THE TRANSMISSION WOULD SLIP OUT OF GEAR, BUT NO ONE COULD DUPLICATE THE PROBLEM. ON 2 OCCASIONS, WHILE THE CRUISE CONTROL WAS SET, THE VEHICLE WENT TO PASSING GEAR FOR NO REASON. IT ALSO HAPPENED WHEN THE VEHICLE WAS NOT SET ON CRUISE CONTROL. A YEAR LATER, THE PROBLEMS CONTINUED. THE VEHICLE ACCELERATED ON ITS OWN, THE VEHICLE SLOWED DOWN TO 25 MPH, THE CONSUMER HAD TO PUSH THE ACCELERATOR TO THE FLOOR, BEFORE IT WOULD CHANGE SPEED USING THE PASSING GEAR. *JB

RECALL ON REAR WINDOWS ELECTRICAL SWITCH. THEY DISABLED THE SWITCH MONTHS AGO BUT WHEN I CALL THEY NEVER HAVE THE PART IN TO REPLACED RECALLED PART. *TR

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE WAS TOO MUCH SPACE BETWEEN THE ACCELERATOR AND THE BRAKE PEDAL, CAUSING HIS FOOT TO CONTINUOUSLY BECOME TRAPPED BETWEEN BOTH PEDALS WHEN CHANGING FROM ONE TO THE OTHER. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE ACCELERATOR PEDAL AND THE BRAKE PEDAL WERE WITHIN SPECIFICATIONS AND CONFORMED TO THE NHTSA REGULATIONS. THE CONTACT STATED THAT HE FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 204....UPDATED 01/23/13 *BF UPDATED 2/4/2013 *JS

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,911.