2012 Dodge Journey Complaint Log

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I'M NOT SURE WHERE THIS FALLS UNDER SINCE I NEVER EXPERIENCED THIS ISSUE UNTIL THIS PAST SUNDAY. MY HATCH/TRUNK AREA OPENED ONE MINUTE AND WHEN I ATTEMPTED TO OPEN IT AGAIN IT DID NOT OPEN. THERE IS NO WAY TO OPEN IT AND THERE IS NO EMERGENCY LATCH, SWITCH OR ANYTHING TO OPEN IT FROM THE INSIDE. I FEEL THIS IS A MAJOR SAFETY ISSUE. ANY ADVICE WILL BE APPRECIATED.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT ABLE TO SUPPLY THE PARTS TO RECEIVE THE RECALL REPAIRS FOR MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS ALSO UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART TO THE DEALER TO RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT. PARTS DISTRIBUTION DISCONNECT.

WIFE WAS DRIVING THE CAR AND THE BATTERY LIGHT CAME ON AND RADIO AND HEATER WENT OFF. SHE TOOK IT TO OREILLYS AND THEY SAID IT WAS THE ALTENATOR. I REPLACED THE ALTENATOR AND THE HEATER OR DEFROSTER STILL WILL NOT WORK AND THE BATTERY LIGHT IS STILL ON. WE HAVE HAD PROBLEMS WITH THE COMPUTER WITH THIS CAR. THE TURN SIGNALS WERE NOT WORKING CORRECTLY WHEN YOU TURNED ON THE LEFT SIGNAL THE RIGHT SIGNAL WOULD COME ON. REALLY DISSAPOINTED IN THIS CAR AT THIS TIME AND DODGE

ON NOVEMBER 11,2015, WE WERE TRAVELING FROM HOME TO A DOCTOR'S APPOINTMENT FOR A SURGICAL PROCEDURE. WE WERE TRAVELING ON INTERSTATE 65, IN HEAVY TRAFFIC, GOING AROUND 70 MPH WHEN VEHICLE SUDDENLY STALLED, ENGINE MALFUNCTION LIGHT CAME ON, AND VEHICLE LOST ALL POWER. WE WERE IN THE RIGHT LANE AND ABLE TO COAST OFF THE HIGHWAY AND AVOID BEING HIT. VEHICLE WOULD NOT RESTART AND HAD TO BE TOWED TO DEALERSHIP THAT SOLD IT. THEY WERE ABLE TO CRANK THE VEHICLE AND SAID THERE WAS NOTHING WRONG. BECAUSE OF SAFETY CONCERNS WE PUSHED THEM TO CHECK FURTHER AND THEY THEN SAID THERE WERE A COUPLE OF SENSORS THAT NEEDED TO BE REPLACED (CAMSHAFT POSITION SENSOR & CRANKSHAFT POSITION SENSOR). WE'RE IN THE PROCESS OF REPLACING THOSE. THE VEHICLE IS A FAMILY VEHICLE THAT IS USED REGULARLY TO TRANSPORT CHILDREN AND OTHER FAMILY MEMBERS. THERE IS A DEFINITE SAFETY CONCERN WITH A VEHICLE THAT WOULD SUDDENLY LOSE POWER, WITH NO WARNING, AND COULD LEAD TO A SERIOUS ACCIDENT. DODGE SHOULD RECALL UNTIL IT IS REPAIRED.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, AN ON COMING VEHICLE CRASHED INTO THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED BUT THE CONTACT DID NOT KNOW THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE AIR BAG WARNING INDICATOR ILLUMINATED. A LOUD ABNORMAL NOISE WAS HEARD FROM THE FRONT END OF THE VEHICLE. AUTONATION CHRYSLER DODGE JEEP RAM SPRING (21027 I-45, SPRING, TX 77388, (281) 715-6927) DIAGNOSED THAT THE WHEEL WIRING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.

IN THE MIDDLE OF THE WINTER 2015-2016 I HAD TO REPLACE MY RADIATOR DUE TO A SMALL CRACK THAT DEVELOPED. MY HEAT STARTED TO MALFUNCTION THE FOLLOWING WINTER 2016-2017 IT ONLY WORKED PART OF THE TIME. STARTING IN THE FALL OF 2017 MY HEAT WENT OUT COMPLETELY. WE TOOK IT IN TO HAVE THEM CHECK THE HEATER CORE, COME TO FIND OUT THAT SINCE THE HEATER CORE IS INSTALLED AT AN ANGLE IT DOESN'T DRAIN THE SLUDGE PROPERLY. I HAVE ALSO NOTICED THAT MY AIR CONDITIONING WILL TURN ON AT RANDOM. I DON'T KNOW EXACTLY WHEN THIS STARTED, BUT IT WILL TURN ON BY ITSELF. JUST THIS MORNING 8/13/18 MY AIR TURNED ON 15 TIMES, AFTER BEING SHUT OFF EVERY TIME. I'M WONDERING IF THIS IS SOMETHING WRONG ELECTRONICALLY. THANK YOU FOR YOUR TIME AND CONSIDERATION ON MY 2012 DODGE JOURNEY.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS AND THE TRACTION CONTROL WARNING LIGHTS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (VILLE PLATTE DODGE, 1320 W MAIN ST, VILLE PLATTE, LA 70586, (337) 363-6627) WHERE IT WAS INDICATED THAT THEY SERVICED THE VEHICLE UNDER A MANUFACTURER RECALL REGARDING THE BRAKES AND WITHIN A WEEK THE CONTACT NOTICED AN ABNORMAL NOISE AND THE BRAKES HAD FAILED TO FUNCTION PROPERLY WHEN APPLIED. THE VEHICLE AS TAKEN TO THE DEALER MORE THAN TWICE AND THEY HAD BEEN UNABLE TO REPLICATE AND DIAGNOSE THE VEHICLE AFTER SEVERAL TEST DRIVES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), AND 15V431000 (ENGINE AND ENGINE COOLING) BUT WAS UNCERTAIN IF THE DEALER REMEDIED THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

OUR AWD JOURNEY HAD TO HAVE THE BACK DRIVER SIDE BRAKING SYSTEM FIXED AT AROUND 35000 MILES. THIS INCLUDED REPLACING THE CALIPER AND BRAKE LINE. NOW AT 38000 THE BRAKE IS STICKING ON THE BACK DRIVER SIDE AND WILL HAVE TO BE WORKED ON AGAIN. THE VEHICLE IS IN MOTION ON CITY AND HIGHWAYS. IT HAPPENS WHEN IT IS BOTH A CURVY AND STRAIGHT ROAD.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC; HOWEVER, DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE PULLING OUT OF THE DRIVEWAY, THE CONTACT HEARD AN ABNORMAL SOUND AND SUDDENLY THE VEHICLE FAILED TO MOVE FORWARD. THE VEHICLE WAS TOWED AND IT WAS DISCOVERED THAT THE LINK ON THE FRONT AXLE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

TL* TAKATA RECALL. THE CONTACT OWNED A 2012 DODGE JOURNEY. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT RESTRAINT AND AIR BAG, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A REPAIR CENTER, INVESTIGATED THE CRASH, AND DETERMINED THAT THE BRAKE SYSTEM MAY HAVE BEEN FAULTY PRIOR TO THE CRASH. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AFTER THE CRASH OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND WAS TO INVESTIGATE THE BRAKE FAILURE AND AIR BAG DEPLOYMENT. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS

A RECALL WAS SUBMITTED ON JULY 28, 2015. I LOOKED ONLINE TODAY. I HAVE BEEN SMELLING A SMOKE SMELL, I RECEIVED A RECALL NOTICE IN THE MAIL AUGUST 15, 2015 STATING THE ENGINE BEAUTY COVER ON MY VEHICLE MAY DETACH FROM THE ENGINE AND COME IN CONTACT WITH CATALYTIC CONVERTER AND START A FIRE WITHOUT WARNING. THE PART TO FIX THE PROBLEM IS NOT AVAILABLE AND I WILL BE CONTACTED AT ANOTHER TIME WHEN A REPAIR PART IS AVAILABLE. I AM CONCERNED FOR THE SAFETY OF MY SMALL CHILDREN AND MYSELF. I'M AFRAID TO DRIVE THE VEHICLE. IT IS PARKED IN THE GARAGE. ...UPDATED 11/04/15 *BF

I WAS USING THE SCISSOR JACK PROVIDED WITH THE VEHICLE TO REMOVE A FLAT LEFT FRONT TIRE WHILE PARKED IN MY GARAGE. THE FLOOR WAS FLAT AND COMPLETELY DRY AND FREE OF ANY OILY CONDITIONS. THE SHIFT LEVER WAS IN PARK, THE BRAKE SET.I POSITIONED THE JACK AS OUTLINED IN THE OWNERS MANUAL. I THEN BROKE THE 5 LUG NUTS LOOSE PRIOR TO RAISING THE VEHICLE. IT WAS VERY DIFFICULT USING THE JACK AS IT SEEMED TO BE STRAINING TO RAISE THE SUV. I FINALLY GOT IT RAISED TO A LEVEL TO CLEAR THE TIRE FROM THE FLOOR SURFACE. I REMOVED THE TIRE AND JUST AS I DID THIS THE JACK COLLAPSED AND THE VEHICLE DROPPED. THE FENDER WELL JUST BARELY MISSED CRUSHING MY HAND. I TOOK PHOTOS OF THE CONDITION AFTER IT FELL. I REMOVED THE JACK AND THE FRAME WAS TWISTED AND THE LIFTING SCREW WAS BENT. THE JACK DOES NOT HAVE ANY LOAD RATING OR CERTIFICATION MARKINGS. ALL IT SAYS IS 'MADE IN MEXICO' THE FOOT PRINT PAD IT SETS ON LOOKS TOO SMALL TO PROVIDE ADEQUATE SUPPORT. I BROUGHT THE INCIDENT UP TO CHRYSLER REPRESENTATIVES AND THEY JUST MADE WHAT SEEMED TO BE ARBITRARY REMARKS THE ' I MUST HAVE DONE SOME THING WRONG' IN THE PROCESS.MY VEHICLE IS STILL UNDER THE ORIGINAL FACTORY WARRANTY BUT THEY SAID I WILL HAVE TO PAY A $500.00 DEDUCTIBLE. IF THIS JACK FAILED ON A FLAT CONCRETE FLOOR IMAGINE TRYING TO USE THIS DEVICE AND A ANGULAR, GRAVELED ROAD SHOULDER. THIS COULD LEAD TO SOMEONE BEING SERIOUSLY INJURED IN THE FUTURE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE INSTRUMENT PANEL WHICH CONTROLS YOUR ABILITY TO TURN ON RADIO, TAPE PLAYER, AND HEATING/AIR CONDITIONING HAS GONE OUT. I PURCHASED THIS CAR IN NOVEMBER 2013, AND IT'S UNFORTUNATE FOR ME THAT I DID. ANOTHER FAILURE OF THIS AUTOMOBILE IS WHEN IT RAINS HEAVILY, MY BACK DOORS FILL WITH RAIN WATER. YOU CAN HEAR IT INSIDE OF THE DOORS. IT MAKES ME BELIEVE THAT THE CAR WAS IN SOME TYPE OF FLOODING CONDITION. MY BACK WHEEL ON THE DRIVE'S SIDE ALSO HAS A BROWNISH-RED TINGE THAT APPEARS TO BE RUST. I AM DISAPPOINTED. DID I SEE THE CORRECT REPORT OF THE RELIABILITY OF THE CAR? WHEN YOU PLACE THE KEY IN THE IGNITION AND START, OR USE ANY OF THE MODES ON THE IGNITION, THE SCREEN WAS CONSTANTLY STATING, "LOADING," AND IT TURNED BLACK AND IS OUT. THIS HAPPENED BEFORE IN 2014 AND I THOUGHT THAT MAYBE IT WAS JUST A GLITCH, BUT IT ISN'T.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V431000(ENGINE) WAS RECEIVED IN AUGUST OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE) WAS RECEIVED IN AUGUST OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, SMOKE WAS PRESENT COMING FROM THE REAR PASSENGER SIDE WHEEL. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE BRAKE LINE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 36,974.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PARTS NEEDED FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY HUSBAND AND I WERE TRAVELING UP OUR HILL ON FROM OUR HOUSE. IT IS VERY STEEP, LIKE CRESTING THE TOP OF A ROLLERCOASTER. ONCE WE WERE AT THE TOP COMING OVER THE TOP OUR BRAKES GAVE OUT. MY HUSBAND KEPT PUSHING THEM TO THE FLOOR AND STILL NOTHING WORKED. WE HAD TO ROUND A BAD CURVE TOWARDS THE BOTTOM AND HAD TO SWERVE TO AVOID HITTING A CAR COMING UP THE ROAD. IN DOING SO MY HUSBAND TRIED TO KEEP CONTROL OF THE CAR BUT ENDED UP VEERING OFF THE ROAD INTO SOMEONE'S YARD WHERE WE HIT A TREE HEAD ON THEN SKIDDED ACROSS THEIR DRIVEWAY AND CRASHED THROUGH THEIR PRIVACY FENCE AND LANDED NOSE DOWN INTO THEIR INGROUND SWIMMING POOL. AND AT NO POINT DID OUR AIRBAGS DEPLOY. WE WERE WEARING SEAT BELTS BUT I ACTUALLY HAD TO GO THE LOCAL URGENT CARE FOR HEAD INJURY AND MY HUSBAND IS SEEING A DR FOR BACK INJURY. OUR HEADRESTS HAD A MECHANISM THAT DEPLOYS IN ACCIDENTS. THAT WAS ALL THAT WORKED. THANK GOD NOBODY WAS IN THE POOL BECAUSE THEY WOULD HAVE BEEN KILLED. THE POLICE WERE CALLED AND A REPORT FILED.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

BLUETOOTH / UCONNECT / VOICE RECOGNITION STOPPED WORKING

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I DROVE MY VEHICLE FOR ABOUT 30 MILES, UPON ARRIVING HOME AND REMOVING MY CHILDREN FROM THE CAR I SMELT SOMETHING BURNING. I COULDN'T LOCATE WHERE THE SMELL WAS COMING FROM AND JUST DECIDED TO KEEP AN EYE ON IT. ON THE 21ST OF JULY AGAIN AFTER DRIVING A DECENT AMOUNT, MAYBE 25 MILES, AND REMOVING MY CHILDREN FROM THE CAR I SMELT BURNING. WHEN GOING TO THE PASSANGER SIDE OF MY VEHICLE THE SMELL WAS STRONGER, AT THAT TIME I NOTICED SMOKE COMING FROM MY REAR PASSANGER TIRE AREA. I HAVE TAKEN MY VEHICLE TO TWO SEPERATE MECHANICS, INCLUDING THE DEALERSHIP WHERE I PURCHASED MY CAR AND HAVE BEEN TOLD DIFFERENT THINGS AS TO WHAT EXACTLY IS WRONG. I ALSO HAPPEN TO BE 4 DAYS AWAY FROM MY WARRANTY EXPIRING AND HAVE A FEELING THAT MAY BE CAUSING THE DIFFERENCE IN DIAGNOSIS. I HAVE SPOKEN WITH CHRYSLER DIRECTLY AND ALSO HAVE BEEN TOLD THAT MY WARRANTY WILL NOT COVER ANYTHING IF THE DEALERSHIP DOES NOT FIGURE OUT THE ISSUE BY TUESDAY (THE 28TH AND LAST VALID DAY OF MY WARRANTY) EVEN THOUGH THE COMPLAINT AND DIAGNOSIS HAD BEEN MADE TODAY. I HAVE BEEN AWARE OF A RECALL ON OTHER 2012 DODGE JOURNEY'S BUT ACCORDING TO VARIOUS RECALL INFORMATION SITES MY VEHICLE DOES NOT FALL IN THE MANUFACTURING DATE RANGE WHICH I DO NOT BELIEVE SHOULD BE EXCLUDED SINCE IT IS HAVING THE SAME ISSUES AS WHAT THE RECALL WAS PUT OUT FOR. BETWEEN BOTH MECHANICS I HAVE BEEN TOLD BRAKE PADS NEED REPLACED, ROTORS NEED RESURFACED AND/OR REPLACED, AND ONE OF THE MECHANICS EXPRESSED THAT THERE WAS EITHER A CALIPER ISSUE OR BRAKE LINE ISSUE WHICH WOULD BE CAUSING THE BURNING AND SMOKING (MY VEHICLE IS ONLY 3 YEARS OLD AND ONLY HAS 24K MILES ON IT.) DODGE HAS REFUSED TO ACKNOWLEDGE THIS ISSUE WHICH IS COVERED BY MY WARRANTY AND THE WARRANTY WILL NOT PAY FOR THE REPLACEMENT UNLESS DODGE SAYS THE CALIPER/BRAKE LINE HAS AN ISSUE.

MY DAUGHTER WAS DRIVING THE CAR WHEN THE ABS LIGHT LIT UP AND NEVER TURNED OFF. THEN THE ADD SERVICE LIGHT CAME ON. THE CAR BARELY STOPS LIKE THE BRAKES ARE JUST GIVEN OUT. MIND YOU THERE IS LESS THAN 30K MILES ON IT.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT A LOUD GRINDING SOUND EMITTED FROM THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO MENTIONED THAT THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED RANDOMLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE CODES WERE CLEARED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON THREE OCCASIONS AND THE FRONT PASSENGER SIDE SPEED SENSOR MODULE WAS REPLACED. IN ADDITION, THE GEARS SLIPPED AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 11V550000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS NOT AVAILABLE.

I WAS ATTEMPTING TO DRIVE OUT OF THE DRIVEWAY AND PUT THE CAR IN REVERSE. THE CAR WOULD NOT GO. I ENSURED THAT THE SAFETY BRAKE WAS NOT SET AND THAT THE CAR WAS INDEED IN REVERSE. THE CAR WAS IN REVERSE AND THE SAFETY BRAKE WAS NOT SET. I GAVE THE CAR A LITTLE EXTRA ACCELERATION AND IT FELT LIKE I RAN OVER SOMETHING. I LEARNED THAT THE REAR BRAKES SEIZED. I'M NOT SURE, BUT I BELIEVE THAT THIS CAN COMPROMISE THE BRAKING ABILITY OF THE CAR. IT APPEARS THAT THERE IS AN INDENTATION IN THE ROTORS FROM WHERE THE BRAKE PADS 'SET.' I HAD A SIMILAR PROBLEM WITH THE CAR WHEN THE MILEAGE WAS BETWEEN 3,000 TO 5,000 MILES AND THE DEALERSHIP REPLACED THE REAR PADS/ROTORS. *TR

STUCK IN THE MIDDLE ON NOWHERE TWICE WITH 2 YOUNG CHILDREN! STARTED HAVING PROBLEMS ON THE HIGHWAY ON MY WAY HOME. STARTED FINE IN THE AM BEFORE LEAVING FAMILIES HOUSE. AFTER STOPPING FOR GAS I WAS DRIVING THE JOURNEY WHEN IT LOST ELECTRICAL POWER WHILE DRIVING HOME CAUSING RADIO SHUT OFF, LIGHTS ON DASH CONTINUED TO FLASH (ABC, TRACTION CONTROL,AIRBAG) WAS ABLE TO GET HOME AND VEHICLE RPM'S WENT TO 4000 AND SHUT ITSELF COMPLETELY OFF. 3RD INCIDENT WAS ON 4/6/15 DRIVING VEHICLE BACK TO TEXAS TO AUTO SHOP TO BE WORKED ON, COMPLETELY SHUT OFF 4 TIMES WITHIN A 20 MILE DRIVE AND RPM'S CONTINUED TO JUMP EACH TIME BEFORE SHUTTING OFF BETWEEN 4000-5000. *TR

DRIVING TYPICALLY LESS THAN 25 MPH AND CAR SHUTS DOWN. WHICH MAKES ME HAVE TO BRAKE, PLACE CAR IN NEUTRAL AND START AGAIN THEN SWITCH TO DRIVE. I TOOK CAR TO DEALERSHIP AND BECAUSE IT DIDN'T SHOW ON THE ELECTRICAL TESTER THEY SAID NOTHING WAS WRONG. BUT THE VEHICLE CONTINUES SHUTTING OFF WHILE I AM DRIVING WITH MY CHILDREN IN THE CAR.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE REVERSING OUT THE DRIVEWAY, A GRINDING NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS. THE TECHNICIAN NOTICED THAT THERE WERE GROOVES IN THE ROTOR AND STATED THAT THE CALIPER HAD NOT BEEN RELEASING PROPERLY ON THE PASSENGER SIDE REAR BRAKE. ALSO, THE MECHANIC STATED THAT THE FAILURE MIGHT BE DUE TO THE SYSTEM BEING ASSEMBLED WITH CONTAMINATED BRAKE FLUID. AS A RESULT, ALL THE COMPONENTS FOR THE BRAKES NEEDED TO BE REPLACED. THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V550000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 04/13/15*LJ UPDATED 4/16/15*CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED. UPDATED 10/30/15 *JS UPDATED 9/28/2017*CN

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVIGN AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE WOULD NOT START AFTER WORK. STARTED FINE IN THE AM BEFORE GOING TO WORK. AFTER WORK, AFTER 3 TIMES OF TRYING TO START THE VEHICLE WAS ABLE TO GET IT STARTED TO DRIVE OVER TO AUTOZONE TO HOOK UP TO A COMPUTER. BATTERY HAD TO BE REPLACED. 2ND INCIDENT WAS ON 3/17/15-JOURNEY LOST ELECTRICAL POWER WHILE DRIVING HOME CAUSING RADIO SHUT OFF, LIGHTS ON DASH CONTINUED TO FLASH (ABC, TRACTION CONTROL,AIRBAG) WAS ABLE TO GET HOME AND VEHICLE RPM'S WENT TO 4000 AND SHUT ITSELF COMPLETELY OFF. 3RD INCIDENT WAS ON 3/19/15-DRIVING VEHICLE BACK TO WASHINGTON TO AUTO SHOP TO BE WORKED ON, COMPLETELY SHUT OFF 4 TIMES WITHIN A 20 MILE DRIVE AND RPM'S CONTINUED TO JUMP EACH TIME BEFORE SHUTTING OFF BETWEEN 4000-5000. PHONE CALL FROM AUTO SHOP ON 3/20/15 STATING ALTERNATOR IS NOT WORKING AND IS ON BACK ORDER TO DO RECALLS. *TR

I WAS DRIVING ON EXPRESSWAY, CHARGING SYSTEM LIGHT CAME ON, ENGINE POWER WAS ERRATIC, VEHICLE SLOWED AND RPMS WENT TO 4000, RADIO STOPPED, AIR BAG LIGHT CAME ON, ABS LIGHT CAME ON. I EXITED EXPRESSWAY, PARKED VEHICLE AND SHUT IT OFF. VEHICLE WOULD NOT RESTART UNTIL BATTERY WAS RECHARGED. MECHANIC DETERMINED THAT THE ALTERNATOR HAD FAILED. AUTO REPAIR SHOP INSTALLED A NEW MOPAR ALTERNATOR AND RECHARGED THE BATTERY. *TR

UNUSUAL REAR BRAKES WEAR AND ROTORS AT 25000 MILES CAUSING CAR TO VIBRATE. CAR IS STILL UNDER WARRANTY BUT WILL NOT OVER THIS DEFECT. *TR

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE THROTTLE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE VEHICLE SHOOK VIOLENTLY. ON A SEPARATE OCCASION, WHILE DRIVING AT LOW SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BCM NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE CHECK ENGINE, THROTTLE, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BCM NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. UPDATED 05/03/16*LJ *CN

FIRST WAS THE BACK BRAKES AND RIGHT ROUTER HAVE HAD TO REPLACE IT 3 TIMES SINCE 2012 .. WE WHERE LEAVING A BP WHEN WE WERE HIT ON THE SIDE BACK PASSENGER DOOR AND BACK PANEL SO BAD THE DOOR WAS STUCK AND THE AIRBAGS DID NOT DEPLOY WAS SO SCARED FOR MY KIDS. *TR

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT AND THE CARGO DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. IN ADDITION, THE CAR ALARM INDEPENDENTLY ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,050.

2012 DODGE JOURNEY HERO AWD HATCHBACK SHOWED A CHECK ENGINE LIGHT THEN LOST ALL POWER AND BLACKED OUT. BATTERY WAS REPLACED, CHECK ENGINE LIGHT AGAIN CAME ON AND IN LESS THAN 24 HOURS BLACKED OUT (ZERO POWER) AGAIN. VEHICLE WAS TOWED TO DODGE AND DURING A 2 WEEK PERIOD IN THE SHOP THE ALTERNATOR, BATTERY, TWO O2 SENSORS AND THE PCM WERE REPLACED IN AN ATTEMPT TO FIX THE ISSUE CAUSING THE CHECK ENGINE LIGHT. VEHICLE WAS RETURNED TO OWNERS AND IN LESS THAN 24 HOURS BLACKED OUT WITH TOTAL POWER LOSS AGAIN. ISSUE OCCURED ONCE WHILE VEHICLE IS IN MOTION. DODGE HAS BEEN UNABLE TO LOCATE A SOLUTION. *JS

ENGINE SHUT DOWN WHILE ENTERING HIGHWAY BUT ALL LIGHTS STILL WORK, I WAS BARLEY ABLE TO COAST TO SIDE. ELECTRONIC THROTTLE CONTROL IS THE ISSUE ACCORDING TO MY DASH SYMBOLS. I HAVE LOOKED ONLINE AND SEE LOTS OF THESE PROBLEMS. THIS HAS NOW HAPPENED 3 TIME IN 2 DAYS. WHEN I TRY TO RESTART I GET THE ETC ERROR SYMBOL ON MY DASH, CAR JUST KEEPS TRYING TO TURN OVER BUT CANNOT. I HAVE BEEN ABLE TO START THE ENGINE USUALLY AFTER 15 MIN OF SITTING. I HAVE NOT WENT TO THE DEALER YET. I WAS HOPING TO FIND A RECALL SINCE MY WARRANTY WAS ONLY FOR 36000 MILES. *TR