2015 Dodge Journey Complaint Log

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. AFTER THE CONTACT OWNED THE VEHICLE FOR A YEAR, THE TRANSMISSION FAILED AND THE TORQUE CONVERTER CRACKED. THE VEHICLE WAS TAKEN TO SLIMAN'S SALES & SERVICE (7498 LEAVITT RD, AMHERST, OH 44001, (440) 988-4484) WHERE THE TRANSMISSION WAS REPLACED UNDER WARRANTY. THE VEHICLE HAD SEVERAL UNKNOWN RECALL REPAIRS THAT HAD TO BE SERVICED AFTER THE TRANSMISSION REPLACEMENT WAS COMPLETED. THE CONTACT STATED THAT THE TRANSMISSION INDICATOR FLASHED ON AND OFF SINCE THE INITIAL REPAIR. ALSO, THE ALTERNATOR FAILED AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE STREET ON SEPTEMBER 23, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS, BUT THE SAME INDICATOR FLASHED AGAIN. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNRESPONSIVE. THE DEALER OFFERED TO SELL THE CONTACT A NEW VEHICLE AND LAUGHED AT HER CONCERNS ABOUT THE CONDITION OF HER VEHICLE. THE FAILURE MILEAGE WAS 15,000.

2015 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE MALFUNCTION AND OTHER ISSUES. *LD THE CONSUMER STATED THE REAR HEATER WAS INOPERABLE. THE BLOWER MOTOR WAS REPLACED. *JS

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, WITH CARGO ON THE LUGGAGE RACK, THE LUGGAGE RACK DETACHED FROM THE VEHICLE AND LEFT HOLES IN THE ROOF. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOOR. THE DEALER REMOVED THE TIRES, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

DRIVING ON A MAJOR HIGHWAY WHEN ALL OF A SUDDEN, I NOTICED MY SPEED DROPPING. I PUSHED ON THE GAS BUT GOT NO RESPONSE. THEN TRAFFIC BEGAN TO STOP BUT I COULDNT! MY BRAKES DID NOT WORK!!! I PUT MY HAZZARD LIGHTS ON AND BEGAN TO DRIFT ACROSS 3 LANES OF TRAFFIC BECAUSE THE STEERING ALSO DID NOT WORK!!!! I ALMOST CAUSED SEVERAL ACCIDENTS AS I WAS UNABLE TO CONTROL MY VEHICLE. I MADE IT TO THE EMERGENCY LANE AND PUSHED THE EMERGENCY BREAK COMING TO A JOILTING STOP. ONCE I CAUGHT MY BREATH AND STOPPED SHAKING, I WAS ABLE TO RESTART THE VEHICLE. I THEN EXITED THE HIGHWAY AND CREPT ACROSS TOWN BACK TO THE DEALER WHERE I HAD JUST LEFT GETTING MY OIL CHANGED PRIOR TO THIS INCIDENT. THEY CHECKED OUT THE VEHICLE BUT FOUND NO BAD CODES OR ANY OTHER ISSUE SO THERE IS NO FIX FOR SOMETHING THEY COULD NOT RE-CREATE.. THIS IS MY 3RD JOURNEY (2010, 2011, 2015) AND I BELIEVE THIS IS AN ACCIDENT WAITING TO HAPPEN. I HAD NO ISSUES WITH THE PRIOR TWO YEARS. I AM TERRIFIED OF DRIVING THIS VEHICLE NOW ESPECIALLY NOTING SO MANY OTHER COMPLAINTS OF THE SAME ISSUE.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I PURCHASED MY VEHICLE IN NOVEMBER 2015, JUST TWO WEEKS AGO WHILE STOPPED AT A LIGHT MY VEHICLE JUST TURNED OFF . WHEN TRYING TO RESTART MY VEHICLE JOLTED THEN TURNED ON, I TOOK TO THE DEALERSHIP THEY STATED ALL IT NEEDED WAS A SOFTWARE UPDATE AND IT WOULD FIX IT AND THAT IT WOULD NEVER HAPPEN AGAIN. WHILE 4 DAYS LATER IT HAPPENED AGAIN THIS TIME THE VEHICLE WAS IN MOTION WE WERE TURNING A CORNER AND BAM THE CAR TURNS OFF AGAIN ALMOST GETTING SLAMMED BY ANOTHER VEHICLE. I HAD TO HELP MY.HUSBAND PULL THE WHEEL TO TURN, THE STEERING WHEEL LOCKED BRAKED DIDN'T WORK OR ACCELERATOR. I OPENED A CASE WITH CHRYSLER AND THEY SAY THEY CAN'T DO ANYTHING FOR ME. I REALLY NEED HELP.WITH THIS SOME PLEASE HELP THIS IS A UNSAFE VEHICLE

I BOUGHT THE 2015 DODGE JOURNEY FOR MY FAMILY, SHORTLY AFTER I PURCHASED THE VEHICLE, I NOTICED THE TRANSMISSION WAS SLOW TO PICK UP SPEED. SINCE IT WAS A BRAND NEW VEHICLE, I FIGURED THE KINKS WERE JUST GETTING WORKED OUT. I TOOK THE DODGE IN FOR A RECALL FOR A DIFFERENT ISSUE, AND TOLD THEM CHECK MY TRANSMISSION. THEY TOLD ME THE TRANSMISSION WAS A "LEARNED" TRANSMISSION MEANING IT HAS TO GET ADJUSTED TO THE WAY IT'S BEING DROVE AND COULD NEED UPDATING. THE DEALER CHECKED IT AND SAID NOTHING WAS WRONG. A WEEK LATER IWAS ON THE FREEWAY AND IT DIDN'T WANT TO PICK UP SPEED LIKE IT SHOULD. THE CAR ACTS LIKE IT GETS STUCK IN BETWEEN GEARS. EVERYTIME I GET A RECALL,OR TAKE IT IN FOR SERVICE I HAVE THEM CHECKTHE TRANSMISSION, AND THE ANSWER IS ALWAYS THE SAME. THE TRANSMISSION IS STILL JERKING AND NO SOLUTION TO THE PROBLEM. NOW I AM VERY RELUCTANT TO PUT MY WIFE AND KIDS INTHIS VEHICLE WITH THESE ISSUES.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS NOT RESPONDING WHEN DEPRESSED. IN ADDITION, WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND PARKED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V168000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 28,556. PARTS DISTRIBUTION DISCONNECT.

HIT A COW ON A COUNTY ROAD AT APPROX. 55 MPH AFTER COMING AROUND A CURVE. NO TIME FOR ANY EVASIVE MANEUVERS. VEHICLE WENT AIRBORNE AND LANDED APPROX. 40 FEET FROM INITIAL IMPACT. AIR BAGS DID NOT DEPLOY. DRIVER'S CHEST IMPACTED THE STEERING WHEEL CAUSING HAIRLINE FRACTURES TO THE STERNUM AND A DISLOCATION OF THE LEFT SHOULDER AND SEVERE BRUISING OF THE STOMACH AND HIPS WHERE THE SEATBELT WAS. DRIVER WAS AIRLIFTED DUE TO INJURIES. DRIVER'S SERVICE DOG'S SEAT BELT DISENGAGED AND WAS THROWN TO THE BACK OF THE VEHICLE AND SUFFERED MINOR INTERNAL INJURIES AND WAS TAKEN FOR TREATMENT

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS WARNING INDICATOR KEPT RANDOMLY FLASHING. THE CONTACT ALSO HEARD AN ABNORMAL LOUD NOISE WHEN APPLYING AND RELEASING THE BRAKE PEDAL. ALSO, AT VARIOUS POINTS IN TIME, THE BRAKE PEDAL FAILED TO FUNCTION AND THE CRUISE CONTROL INTERMITTENTLY FAILED TO WORK. THE DEALER (CHRIS MYERS DODGE CHRYSLER JEEP (27163 US-98, DAPHNE, AL 36526, (251) 621-8885) INDICATED THAT THEY SERVICED THE VEHICLE WITH A WARRANTY AND CLEARED THE CODE, BUT HAD NOT SPECIFIED A SPECIFIC REPAIR DIAGNOSIS FOR THE BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 34,400. *TT CONSUMER STATED ANI-LOCK BRAKES SHUT OFF AT VARIOUS SPEEDS.*JB

I WAS RECENTLY INVOLVED IN AUTOMOTIVE COLLISION FRONT END DAMAGE. MY CAR FRAME WAS BENT AND TRANSMISSION WAS LEAKING. EVERYONE THAT HAS B=SEEN MY CAR BELIVES THAT THE AIRT BAGS SHOULD HAVE DEPLOYED BUT DIDNT. I HAVE BRUSICING ON MYARM DUE TO HITTING THE STEERING WHEEL HARD. PLEASE BE CAREFUL WHE PURCHASING CAR. CHECK FOR RECALLS!!!

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE CRUISE CONTROL FAILED TO DISENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AGAIN BEFORE THE CRUISE CONTROL WAS DISENGAGED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,900.

THE PLASTIC AROUND THE DRIVER AND PASSENGER SEATS HAS BROKEN OFF EXPOSING SHARP METAL, AS WELL AS BINDS THE SEATBELT UP PREVENTING PROPER USE. THE SEATS WERE USED AS THEY SHOULD BE, THE PLASTIC CLIP THAT LOOKS TO HAVE SECURED IT IS TOO FAR TO THE SIDE TO WITHSTAND A DRIVER OR PASSENGER GETTING OUT OF THE VEHICLE IF THEY TURN TO THE SIDE. I WAS TALKING WITH A PERSON AT WORK ABOUT THIS ISSUE AS THEY OWN A JOURNEY AND HAVE THE SAME EXACT PROBLEM. OUR VEHICLE ONLY HAD 13K MILES WHEN THIS HAPPENED, SO IT'S NOT AN OLD PLASTIC ISSUE. I MANAGED TO CUT MY LEG WHEN WEARING SHORTS DUE TO THIS ISSUE, SO IT IS A SAFETY PROBLEM.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500.

I WILL DESCRIBE THE 'PROBLEM' TO THE BEST OF MY ABILITY: AT COMPLETELY RANDOM TIMES IF THE CAR HASN'T WARMED UP EXTENSIVELY IT LOSES POWER AND THE FEELING IS AS IF YOU HAVE BEEN REAR-ENDED BY ANOTHER CAR. YOUR FOOT IS STILL ON THE GAS AND THE CAR DOESN'T REV IT JUST HAS NOTHING. I WAS ALMOST HIT MANY TIMES. I ACTUALLY HAD TO PULL OUT OF TRAFFIC AND PUT MY FLASHERS ON TO LET IT WARM UP ANOTHER 7-10 MINUTES. THIS SEEMED TO SOLVE IT, YET I STILL ASKED MANY PEOPLE IF THEY THOUGHT THIS WAS COMMON WITH SUCH A NEW VEHICLE.. I BROUGHT IT IN ON MARCH 14 AT 7PM. BY 9 AM THE NEXT MORNING I GOT A CALL FROM THE DEALERSHIP AND THEY HAD FOUND NOTHING WRONG WITH MY CAR? THERE WERE 'NO CODES AND NO WARNING LIGHTS, SO THEY COULDN'T FIX WHAT THEY DIDN'T SEE.' I PICKED UP THE VEHICLE AND DROVE HOME. 2 DAYS LATER I DROVE A MILE FROM MY HOUSE TO CVS PHARMACY AND HAD 'THE PROBLEM' OCCUR WHILE I WAS GOING ABOUT 45 MILES PER HOUR. AGAIN, I WAS ALMOST HIT BY A CAR BEHIND ME BECAUSE THE CAR IMMEDIATELY STOPS WITH NO WARNING, NO BRAKING, ETC... IT IS THE SCARIEST FEELING! IT WAS COMPLETELY ODD TO ME BECAUSE IT WAS NOT COLD THIS DAY. I LOOKED THE TEMP GAUGE IN THE CAR AND IT WAS 53 DEGREES. MY HUSBAND TOLD ME TO NOT DRIVE IT THE REST OF THE DAY. WHEN HE GOT HOME HE FOLLOWED ME TO THE DEALERSHIP. THEY HAD THE CAR OVER A MONTH AND FINALLY CALLED ME. THEY CLAIM IT WAS A LOOSE WIRE, BUT GAVE ME SUCH VAGUE INFO.. I TALKED TO THE SERVICE MANAGER AND HE STILL SAID THEY DIDN'T KNOW 100% ACCURACY WHAT WAS WRONG WITH THIS CAR. HE SAID HE WOULD NOT DEEM IT 100% SAFE. I CHOSE TO TURN THE LEASE IN EARLY BECAUSE I WILL NOT RISK MY LIFE OR MY FAMILY'S LIFE IN THIS CAR. I DON'T WANT ANOTHER PERSON TO BUY THIS CAR NOT KNOWING THE CONDITION IT IS IN! IT ONLY HAS 8345 MILES ON IT AND IS A BEAUTIFUL CAR, BUT DANGEROUS!

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I AM EXPERIENCING INTERMITTENT ISSUES WITH THE ILLUMINATION OF TNE INTERIOR LIGHTING TO INCLUDE THE 4.3-INCH TOUCH SCREEN DISPLAY, THE TS DISPLAY HAS AT TIMES NOT ILLUMINTATED FOR UP TO A FULL MINUTE. ALSO AT TIMES THE INTERIOR LIGHTING WILL DIM FOR NO REASON, NO EXTERNAL LIGHTING HAS CHANGED TO CAUSE THIS TO HAPPEN. UCONNECT OFTEN WILL HAVE ISSUES WITH CONNECTING TO PHONE. THE ILLUMINATION ISSUES OCCUR EITHER AFTER THE VEHICLE HAS JUST BEEN STARTED OR IT HAS OCCURED WHILE DRIVING. WE ARE ALSO EXPEREINCING ISSUES WITH THE BRAKE BEING DIFFICULT TO PRESS DOWN ON WHEN ATTEMPTING TO START THE VEHICLE, EITHER WITH THE REMOTE START OR WITHOUT. WE RECENTLY HAVE TAKEN IN THE VEHICLE TO HAVE IT INSPECTED AND THEY DID NOT SEE ANY ISSUES. THE DEALER DID NOT EVEN THINK ABOUT UPDATING ANY SOFTWARE WHICH MIGHT RESOLVE THIS ISSUE, AS I AM SEEING ONLINE HERE: HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTS.ACTION?SEARCHTYPE=PROD&PRODTYPE=V&TARGETCATEGORY=A&ACTIVETAB=3&SEARCHCRITERIA.MODEL_YR=2015&SEARCHCRITERIA.MAKE=DODGE&SEARCHCRITERIA.MODEL=JOURNEY&SEARCHCRITERIA.PROD_IDS=1978691

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE COMING TO A STOP AND DEPRESSING THE BRAKE PEDAL, THE STEERING WHEEL VIBRATED AND MADE A LOUD NOISE. THE FAILURE OCCURRED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE JERKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THEY FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK A DOG. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE DRIVER, PASSENGER, AND CHILDREN LOCATED IN THE REAR OF THE VEHICLE SUSTAINED WHIPLASH. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED FROM REVERSE TO THE DRIVE POSITION, THE TRANSMISSION JERKED VIOLENTLY. THE FAILURE ALSO OCCURRED WHEN THE VEHICLE WAS SHIFTED FROM THE DRIVE POSITION. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

I HAVE RECIEVED 3 RECALLS AND ALL OF THEM THE MANUFACTURER JUST SAYS TO CONTACT DEALER FOR VEHICLE INSPECTION AND PART REPAIR. ITS BEEN 3 MOS AND POWAY DODGE DEALER SAID TO WAIT TILL I GOT ANOTHER RECALL NOTICE THAT PARTS HAVE BEEN DISTRIBUTED. I AM WONDERING IF I NEED TO HAVE THE ACCIDENT BEFORE THE COMPANY ACCEPTS RESPONSABILITY FOR REPAIRS OR WORST DEATHS IN MY FAMILY. I HAVE A TWO YEAR OLD AND AN 8 YEAR OLD TO PROTECT MR. CEO/VP. FIRST IT WAS THE BREAKS, THEN SEAT BELT, NOW NAVIGATION SYSTEM. I ALSO HAVE NOT BEEN ABLE TO USE ONE OF THE AIR CONDITION VENTS IN FRONT SEAT CAUSE ITS NEVER CIRCULATED SINCE I BOUGHT IT. WAS MY CAR MADE ON A FRIDAY BEFORE HAPPY HOUR?

ABS....BRAKING FAILURE....MY BRAKES FAILED ON 12/31/2015 SHORTLY BEFORE 3PM, I WAS LEAVING A SHOPPING CENTER PARKING LOT, A CAR WAS BACKING OUT, SO I WENT TO HIT MY BRAKES, AND THEY WENT ALL THE WAY TO THE FLOOR WITHOUT STOPPING OR SLOWING DOWN, I TRIED A SECOND TIME BUT STILL NOTHING HAPPENED, SO I AS I GOT CLOSER TO THE CAR, I VEERED AWAY FROM IT AND BUMPED A POLE TO STOP MY CAR, I WAS GOING BETWEEN 5-7 MILES PER HOUR, AND THE VEHICLE WOULDN'T STOP. MY VECHICLE HAD FRONT END DAMAGE TO THE BUMPER AND THE HOOD, AND NOT SURE IF THE BUMPER OR THE HOOD PRESSED AGAINST THE RADIATOR, BUT THAT NEEDED REPAIR AS WELL. MY INSURANCE COMPANY TOOK CARE OF THE DAMAGE, I LATER FOUND OUT WHILE MY VEHICLE WAS IN THE SHOP GETTING BODY WORK REPAIRED, THAT THERE WAS A RECALL ON MY ABS, SHORTLY AFTER I RECEIVED A RECALL NOTICE IN THE MAIL. NOT SURE IF THAT WAS THE REASON WHY MY BRAKES FAILED, BUT THEY ISN'T ANY OTHER EXPLANATION, MY VEHICLE WAS ONLY A LITTLE OVER 3 MONTHS OLD, AND SHOULDN'T HAVE HAD THAT PROBLEM. AFTER THE BODYSHOP COMPLETED THE BODY DAMAGE THE INSURANCE COMPANY TOWED IT TO THE CHRYSLER DEALERSHIP WHERE IT WAS PURCHASED AND THEY REFUSED THE VEHICLE STATING THEY WOULD ONLY FIX IT IF I ACCEPT RESPONSIBILITY FOR THE ACCIDENT, AND THAT I HAD TO PUT IT IN WRITING FOR THE INSURANCE COMPANY, SO THAT THEY INSURANCE COMPANY WONT MAKE THEM REIMBURSE THEM FOR THE DAMAGES THAT THEY ALREADY PAID FOR. (WHICH DIDN'T MAKE ANY SENSE TO ME.. I AM STILL WAITING FOR SOMEBODY TO ACCEPT THE RESPONSIBILITY AS TO WHY I DIDN'T HAVE ANY BRAKES, AND WHY THE INSURANCE COMPANY JUST DIDN'T HAVE THE REPAIR SHOP FIX THE BRAKES AS WELL. ...EVEN AFTER ALL THE FRONT END DAMAGE I'M STILL CONFUSED AS TO WHY THE AIRBAGS DIDN'T DEPLOY. MAYBE THERE IS A DEFECT THERE AS WELL.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

DEALER R61 (DODGE TEMPE) HAS NOT CONTACTED ME NOR RETURNED MY CALLS. SO I HAVE NOT BEEN ABLE TO FIX THE PROBLEM.

RECEIVED SAFETY RECALL NOTICE STATING ABS AND/OR ESC COULD MALFUNCTION AND CAUSE A CRASH WITH OUT WARNING. DEALER/ FCA IS DOING NOTHING TO ENSURE SAFETY. PARTS ARE UNAVAILABLE, AND IT IS UNKNOWN WHEN PARTS WILL BE AVAILABLE. LETTER STATES THEY ARE CONCERNED ABOUT YOUR SAFETY YET THEY HAVE DONE NOTHING TO CORRECT ISSUE. I AM STILL TO DRIVE MY CAR OR I MUST RENT A CAR AT MY OWN EXPENSE.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKING SYSTEM FAILED. THE CONTACT STATED THAT THE VEHICLE TEMPORARILY SPED UP BEFORE THE BRAKES WOULD ENGAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,600.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE WHEELS SEIZED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC ) HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500. PARTS DISTRIBUTION DISCONNECT.

ON EARLY DECEMBER 2015, WATER LEAK INSIDE MY VEHICLE, I BROUGHT THE VEHICLE TO KENDALL DODGE, THE BACK SEAT CONTAINERS WERE FILL WITH WATER, THE CARPET WAS WET AS WELL, KENDALL DODGE KEEP THE VEHICLE FOR A ONE AN A HALF WEEK, WHEN THEY CALL ME TO ADVISED ME THAT THE VEHICLE WAS READY WHEN I SHOW UP TO THE DEALER TO PICK UP THE CAR THE CASE MANAGER SHOW ME THE VEHICLE IT WAS NOTED THAT THE BACK SEAT CONTAINER WERE HALF WAY WITH WATER, I ASK THE CASE MANAGER WHAT WAS DONE IN MY VEHICLE SHE COULDN'T ANSWER SHE APOLOGIZED AND SHE TOLD ME THAT SHE WILL SEND THE CAR BACK TO THE SHOP, 3 DAYS LATER THEY CALL ME AGAIN TO TELL ME THAT THE VEHICLE WAS READY, WHEN I PICK UP THE CAR AN INSPECTION WAS DONE AND IT WAS NOTED THAT THE BACK CONTAINER HAD RUST, I ASK AGAIN, NO RESPONSE, SINCE THE BEGINNING OF THIS I BEEN IN CONTACT WITH CHRYSLER, I HAD REQUESTED MOLD TEST OR REPLACEMENT OF THE CARPET, THE VEHICLE SMELLS BAD HAD RUST I DONT KNOW IF IT HAS MOLD CHRYSLER KEEP GIVING ME THE RUN AROUND, THIS VEHICLE WAS NEW WHEN IT WAS PURCHASE MAY 26 2015, IN ADDITION THE TRANSMISSION KEEP GIVING ME PROBLEMS IT SEEMS THAT THEY ARE DEFAULTING IN THE AGREEMENT THAT WAS MADE WHEN I PURCHASE AND SIGN FOR THIS VEHICLE, I HAVE TWO LITTLE GIRLS AND THEY SPEND A LOT OF TIME IN THIS VEHICLE GOING TO SCHOOL AND PLACES AND AM NOT SURE IF THIS VEHICLE IS SAFE FOR THEM, PLEASE HELP MY TEL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

IN DEC 2015 I RECEIVED A RECALL NOTICE AND WAS INFORMED THAT ANOTHER NOTICE WOULD BE SENT WHEN I WAS TO CONTACT THE DEALER. THIS IS FOR THE ANTI-LOCK BRAKE SYSTEM. THE 2ND NOTICE WAS RECEIVED IN JAN16. I CALLED THE DEALER ON 1/4 AND 1/21/16 AND WAS TOLD THEY DID NOT HAVE AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART TO MAKE THE REPAIR. THEY SAID THEY WOULD TAKE MY NAME AND NUMBER AND PUT ME ON THE WAITING LIST AND CALL ME WHEN THE PART WAS IN. IT IS 3/1/16 AND I HAD NOT HEARD FROM LANDMARK DODGE WHERE I PURCHASED THE VEHICLE FROM AND HAD BEEN IN CONTACT WITH. I CALLED THEM TO SEE IF THEY HAD THE PART AND GUESS WHAT THEY SAID THEY JUST HAPPEN TO GET 5 IN TODAY! HOWEVER THEY COULD NOT SCHEDULE THE REPAIR UNTIL 4/1/16. WE ARE TALKING ABOUT THE BRAKE SYSTEM HERE. 4 MONTHS TO DO A REPAIR THAT THE MANUFACTURER KNEW WAS REQUIRED FOR SAFETY SAKE. I REALLY FEEL THE NHTSA SHOULD LOOK INTO THIS. ALSO THIS IS THE 2ND RECALL ON THIS VEHICLE AND I HAVE NOT EVEN OWNED IT FOR A YEAR YET. THE FIRST WAS THE ENGINE BEAUTY COVER WHICH WE HAD TO WAIT FOR THAT PART ON ALSO. WE HAVE BEEN FORCED TO DRIVE WITH A FAULTY ANTI-LOCK BRAKE SYSTEM CONTROL MODULE ON THIS VEHICLE FOR AT LEAST 3 MONTHS. AND THAT WAS JUST SINCE WE WERE NOTIFIED. THIS IS UNREASONABLE AND A SAFETY ISSUE THAT REALLY SHOULD BE ADDRESSED. AND I DON'T THINK THE DEALER WAS EVEN GOING TO CALL ME BACK AS THEY SAID THEY WOULD.THANK YOU. *TR

AFTER GETTING MY 2015 DODGE JOURNEY I WAS VERY HAPPY WITH IT UNTIL I HAD 3 RECALLS ON MY CAR AND NOW I AM WAITING FOR ANOTHER RECALL FOR THE GPS AS IT SEEMS THAT THOUSANDS OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE GPS THAT HAVE BEEN REPLACED MULTIPLE TIMES BECAUSE THEY STOP WORKING AFTER A COUPLE OF MONTHS. EVERYONE KEEPS SAYING THEY GET THE SAME ERROR THAT STATES UNABLE TO OPEN MAPS AND WHEN PEOPLE TAKES IT TO THE DEALERSHIP THEY ALL SAY THAT THEY HAVE TO REPLACE THE HOLD GPS UNIT WITH A COST OF AROUND $750 DOLLARS AND PEOPLE HAVE DONE THIS MULTIPLE TIMES ON THEIR CARS INCLUDING ME.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THIS OCCURRED IN A DRIVEWAY UPON START-UP OF VEHICLE. THE VEHICLE REFUSED TO START DURING CRANKING OF ENGINE. DEALERSHIP WAS CONTACTED FOR ADVICE, THEY RECOMMENDED TO JUMP THE VEHICLE. DIRECTIONS WERE FOLLOWED WITH HOOD IN THE OPEN POSITION AND FUEL WAS OBSERVED SPRAYING OUT OF THE ENGINE COMPARTMENT UPON CRANKING OF THE ENGINE. THE DEALERSHIP WAS CONTACTED AGAIN IN WHICH THEY TOWED THE CAR TO THEIR SHOP TO DIAGNOSE THE PROBLEM. THEY NOTED THE FUEL LINE ATTACHED TO FUEL RAIL WAS IMPROPERLY INSTALLED (AT FACTORY AS DESCRIBED BY DEALERSHIP GARAGE) WHICH CAUSED THE FUEL TO SPRAY THROUGHOUT THE ENGINE COMPARTMENT.

SECURITY CONTROL ISSUE - "KEY NOT DETECTED " ERROR GIVEN AFTER BATTERIES HAVE BEEN REPLACED, CAR WILL NOT START. SAME ISSUE REPORTED BY A LOT OF DODGE JOURNEY OWNERS, MONEY SPENT TRYING TO CORRECT PROBLEM TO NO AVAIL. CHRYSLER AWARE OF MASS ISSUE BUT NOT MAKING EFFORT TO CORRECT IT.

2015 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED THE DEALER HAS BEEN UNABLE TO REMEDY THE DEFECT. *JB

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND THERE WAS NO FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP WHILE DRIVING APPROXIMATELY 75 MPH AND STRUCK A DOG. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

THIS IS A RENTAL CAR, THEREFORE NOT POSITIVE IF IT'S A 2015 MODEL. WHILE DRIVING ON THE EXPRESSWAY, I SHIFTED IN MY SEAT AND MY FOOT ACCIDENTALLY TOUCHED THE HOOD RELEASE. THE HOOD OPENED WHILE DRIVING, ALTHOUGH NOT COMPLETELY SINCE IT HAS A SECONDARY HOOD LATCH RELEASE. THE HOOD WAS BOUNCING UNTIL I COULD SAFELY PULL OVER AT THE NEXT EXIT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE PARKED ON AN INCLINE, THE VEHICLE ROLLED BACKWARDS DOWN A HILL. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED AND IT WAS DIAGNOSED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.