2021 Ford Bronco Sport Complaint Log

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle accelerated independently. The contact stated that after depressing the brake pedal several times, the vehicle was able to come to a stop. The message "Brakes Applied - Acceleration Reduced" was displayed. The contact had experienced the failure approximately 10 times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

Like the other people state. Rear brakes make a moaning noise when backing up. First thing in the morning when trying to back the vehicle out of the garage. I put it in reverse, and it holds like the brakes are sticking. You have to hit the throttle to make the care move and you hear a pop noise like the brakes released. My garage is not on a incline or any kind of slope. We took the car to the dealer and they stated Ford knows about it but there is no fix. You need new brakes and rotors that cost over $800. If Ford knows about it why do I have to pay when they know it's a problem?

I took my 21 Bronco Sport Big Bend in to have a different recall fixed and also have an oil change performed. I told the service technician that my coolant level was always low but I could not find any leaks under the vehicle. The service department called me and told me that there was coolant leaking into the cylinders of my engine and I needed the long block replaced. There was no indicator light for the low coolant or any type of engine light that would alert me of an issue. I eventually got a call that they had received parts for my engine replacement. The service technician told me that they are seeing a lot of Bronco Sports have this issue, but I never received a recall notice nor can I find an open recall online for this issue. I believe my family and I were put at risk due to this issue because of the potential for engine failure or damage.

See attached document for complaint.

Clutch A within the automatic transmission failed as well as the water pump casing had a crack in a known weakness at just under 79,000 miles. The water pump has a noticeable leak from a crack in the cast made. The dealership said this is not the first Bronco Sport with the issue and that it is fairly common since Ford has put out a TSB on the issue. The transmission has slipping from clutch A between first and second gear when accelerating under normal conditions. The technician noted it in there report and recommended a transmission replacement and an oil flush. The symptoms are a sudden shift to neutral with a run away engine rev or you can have hard shifting from first to second gear that can also result with a sudden loss of power until the clutch finally engages second gear.

Transmission slipping, needing completely rebuilt or whole new transmission

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds, the vehicle was driving rough and failed to properly accelerate while depressing the accelerator pedal. The following day while driving to the local dealer, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the transmission fluid pump had failed and there were metal shavings inside the transmission fluid. The contact was advised that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 122,402.

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at 60 MPH, a loud booming noise was heard. There were no warning lights illuminated. The contact was passing the railroad tracks and saw glass flying from the top of the vehicle. After the contact arrived at the residence, duct tape was used to secure the sunroof glass to take the vehicle to the independent mechanic. The dealer was made aware of the failure and provided the contact a quote for the repair. The vehicle was then taken to an independent mechanic and the vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000.

The transmission/ powertrain failed on my ford bronco sport badlands 2021. Had a software update about 2 months ago from ford and the automatic shifting of the bronco sport badlands 2021 became rougher and rougher at low speeds, causing a jerking of the vehicle. When shifting from a stop the vehicle missed a shift and then continued to make whirring noises at all speeds. Upon returning home & to a stop, the vehicle can no longer engage in reverse. No warning lamps or messages were displayed by the vehicle. No event occurred such as an accident that would impact the transmission either. The car has not yet been fixed and can be inspected upon request.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I hit the start button on my car and it began to flicker lights and start over and over again then it started an electrical fire in the front of the vehicle. We had to quickly disconnect the battery to get it to stop trying to start. I took it to the dealer and they said it was a defective starter. If I didn’t have tools or if my car was in the garage I could have been asphyxiated or my house could have caught on fire.

The contact owns a 2021 Ford Bronco Sport. The contact stated that upon coming to a complete stop, the vehicle inadvertently lost electrical power. The vehicle was able to restart but required a jumpstart. There was no warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V019000 (Electrical System); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000. VIN tool confirms parts not available.

4wd service fault known issue with these vehicles I feel that this is a safety issue based on the fact that you could lose four-wheel drive in times when four-wheel drive could be necessary icy conditions snow conditions ECT losing four-wheel drive during a snowstorm can definitely cause an accident this should definitely be a safety issue especially being a known problem

The contact owns a 2021 Ford Bronco Sport. The contact stated that while her daughter was driving on the highway at 65 MPH, the vehicle lost automotive power, and her daughter was left stranded in the middle of the highway. There were no warning lights illuminated; however, the message "Vehicle network communication error" was displayed. The vehicle was towed to a local dealer; however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); as a probable cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed, the vehicle started to shake and then lost motive power. There was no warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline for further assistance. The approximate failure mileage was 66,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while his wife was reversing, there was an abnormal screeching sound coming from the rear of the vehicle. The contact stated that the vehicle failed to stop while reversing. The driver shifted into drive(D) and moved forward. The vehicle was taken to the dealer, who diagnosed a failure with the rear shock absorber reservoir. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V025000 (Suspension); however, the repair was still under development. The manufacturer was not notified of the failure. The failure mileage was 50,000. The VIN was not available.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

My car broke down and couldn’t start. Leaving me stranded 6 hours away from my house. I had to stay in a hotel and get my car fixed the next day. It was a temporary fix because there is no solution for the problem. I had to pay for a new battery because there is not a fix for the problem.

Ford has a battery that corrodes while driving and can shut off car. This is dangerous. On top of that, they had to extend warranty on drivers seat belt and fuel injector but will only allow those to be replaced once they break. My car is unsafe to drive. Imagine, car shuts off and seat belt breaks. This is dangerous.

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the vehicle independently turned off. The contact was unable to restart the vehicle. The vehicle was towed the dealer to have the battery replaced. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); and the VIN was included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Immediately after the driver started the car, many notifications popped up on the dashboard including: cross traffic system fault, service vehicle soon, full accessory power active, hill start assist not available, service AdvanceTrac, Engine Coolant Over Temperature, and Cross Traffic System Fault. The gauge showed fuel empty and other dashboard indicators were illuminated such as engine, battery, oil, seatbelt, airbag, faulty blindspot monitoring, and traction control. Driver took pictures of these notifications and indicators for documentation. Driver turned off the car and discovered recall # 25S02 for the vehicle. Owner recognized the notification explosion from similar experience on May 5, 2024 in reference to recall # 24V267000. In May 2024, the notification system showed all of the above alerts before the vehicle shut off and lost power. At this time, the vehicle was traveling at 60 mph on the interstate. Driver was fortunately able to exit and get to a parking lot before losing steering control. Vehicle would not restart, even with a jump. The vehicle was towed to dealer, however, dealer would not honor the issued recall as it was "not yet active". The dealer replaced the battery and alternator (deemed to caused by faulty battery included in recall) at expense to the driver. Driver was not reimbursed. The manufacturer was notified for May 2024 incident and again after February 4, 2025 incident. Vehicle was towed on 2/5/25 to dealer for service. Despite the active recall, there is "no current remedy" for the problem. Driver is expected to pay all costs (i.e., tow, service parts, rental car) to HOPEFULLY be reimbursed by the manufacturer once the recall solution is released. The fact that the same issue occurred with a second recall under a year is a huge inconvenience and safety risk. Current recall states, "vehicles in this recall were previously repaired under 24V-267 and will need to have the new remedy completed".

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving and making right turns at undisclosed low speeds, there was an abnormal growling sound coming from the rear end of the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the rear drive unit had failed and needed to be replaced. The vehicle was repaired under an unknown Ford TSB. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 77,000.

The recall that is currently out my car is experiencing some issues they stated but there’s no remedy for it at the time!! And I went to the dealership to have older recalls checked they won’t do it for the front suspension or fuel injectors

The evaporative emissions system failure involving the purge valve and vapor canister purge valve is a recurrent issue on this car and has been reported by hundreds if not thousand of bronco sport owners. All recall for 1.5L and I am sure the badlands have the same parks and is not included in the recall. less than 60,00o mile with a check engine light on. The safety issue that arises from this is that we are emitting more fuel vapors into the atmosphere. Please add recall to cover Badland if they contain same parks as 1.5L!!!! Also the windshield wiper pump did not work. I can not clean the windshield wen needing to see out of it. i have to pull over and clean at local gas station.

This has been an ongoing issue since I purchased the vehicle in July 2024. It has become so bad that the vehicle is nearly un-driveable. FORD states it is a non-issue, non safety related and there is no know fix at this time. FORD has been buying vehicles back due to this "secret recall" but after numerous calls and visits to both dealers and the Ford customer care line, nothing is being done. And while FORD might state it is an "inconvenience", when driving on the highway and a cylinder just randomly shuts down, the vehicle loses power and backfires and vibrates it is a safety concern. I have been EXTREMELY patience and professional in all my dealings with FORD on this matter, yet they refuse to offer me any help or come to a resolution in my case.

Rear brakes are noisy, they make a grinding noise. Ever since we got the vehicle . Screens turn black while driving , can control infotainment system Water gets into the vehicle when it rains or when getting car washed

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The car has now on three separate occasions lost power while driving. As I slow down coming to stop or reducing speed car will completely lose power and then struggle to restart. Both occasions were on busy roads. Additionally, when you put fuel in the car it does not turn on right away it smells like fuel is burning and fumes enter into the cabin. When you push start after fueling it struggles to turn car on to drive. There is full accessory power but no power to drive the car even when giving it gas. It requires multiple attempts at starting the vehicle and it will tremble and shake once it starts running and stutters as if about to shut off even when you start driving it. Today it powered down again while driving and we avoided and accident but it is becoming dangerous to drive the vehicle due to its unpredictable shutting down.

The contact's daughter-in-law owns a 2021 Ford Bronco Sport. The contact stated that the message "Rear belt monitor fault - Service Required' was displayed on the instrument panel. The vehicle was taken to a local dealer where it was diagnosed that the rear-row seat belt harnesses needed to be replaced. The vehicle was not repaired because the warranty had expired. In addition, the contact stated that the vehicle had an extended warranty; however, the repair was not covered under the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 44,000.

They sold me a car that wasn’t ready to be sold. They promised to fix it, but they didn’t. Child seat anchor latch ,cross traffic alerts rear,rollover stability control, front drive airbags antilock brakes front passenger airbags the trim electronic/control brake assist running light side impact airbags. Say current airbags, front passenger airbag front dryer airbags Ford collision warning, warning don’t worry, automatic emergency break for compound doesn’t work in base. It’s supposed to be a gold certified vehicle. they’re lying to me about my warranty in the packages that I bought. My caliper was supposed to be fixed because it was ready when I got it my chassis and Auntie breaker system my gateway to be reprogramming for inspection and maintenance the warranty for the rest. The budget powertrain the SOS post crash alert system. They never gave me copy my certified thing. I have a non-conformity part on my car and it’s supposed to be certified that supposed to be on there cause preowned CPO certified the non-conformity part don’t fit in there or fit as it supposed to because it’s not after four part because they don’t do it. I bought extra. I bought extra warranties and extra upgrades and they’re not honoring it they want to give all my paperwork when I bought the car. There was no buyers guide in the window per federal regulations or state creditors I paid for seat covers upgraded. They never put them in. Ford dealership in nevada on decatur

The contact owns a 2021 Ford Bronco Sport. The contact stated while his son was driving 55 MPH, several unknown warning lights illuminated. The steering wheel then seized. The vehicle was towed to the dealer and the battery was replaced. The technician inspected the alternator and stated that the alternator could not be replaced since it was fully charged. The contact stated that during the second failure, the emergency brake was applied independently. The vehicle was towed to a Walmart Service Center waiting to be towed by Ford's road side assistance. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

Battery is healthy, but car wouldn’t start. Car was just inspected and passed with flying colors. The car has stalled three times while driving, and a fourth time, it wouldn’t start. It gave the red battery warning on the dashboard when it wouldn’t start. Waited a few minutes and tried a couple times and it finally started. Drove it home nearby and don’t plan on driving it until problem is eradicated. The battery works sometimes and then doesn’t other times. There’s no warning, just stalls out of nowhere every once in a while.

Tranmission failed at 137k miles. Inspection revealed the tranmission was beyond repair and would have to be replaced. Last maintenance was tranmission fluid change at 95k miles by Ford dealer.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds, the navigation screen intermittently went blank. The contact stated that a "System off to Save Battery Please turn ignition off or start engine," message was displayed on the navigation screen. The contact stated that over time, the instrument panel also went blank and other electrical features also failed to operate as needed. The vehicle was taken to several dealers and an independent mechanic to replace the battery; however, the failure returned after each visit. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 28,660. VIN tool confirms parts not available.

Regarding the current recall for my 2021 Bronco Sport. How can Ford say this is still safe to drive if the battery can cut off at any given moment, leaving you stranded on a highway, or anywhere. I expect better from Ford. They should be letting those affected rent a car until the parts are available. This is a safety issue and extremely dangerous. This same thing happened with my third battery (yes, I am on my third battery in 3 1/2 years). I was left stranded, no hazards, no lights, no nothing, windows didn't work, door locks didn't work, it was dark out, and I was alone. My windows were down and I had valuables in the car so I couldn't leave the car. Very dangerous. Yes, I called for help, but it was scary and unsafe. Thank you.

The contact owns a 2021 Ford Bronco Sport. The contact stated while the vehicle was parked, the transmission failed to shift to park. The battery warning light was illuminated, and the "Charging System Service Now" message was displayed on the instrument panel. The contact researched and was made aware of NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); however, the VIN was not included. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. Additionally, the contact stated that the vehicle sputtered. The dealer was made aware of the failure. The vehicle was scheduled for a service appointment to have the recall repairs performed. The contact stated that when the vehicle was taken to the dealer, the contact was informed that the appointment needed to be rescheduled due to dealer scheduling. The contact received notification of NHTSA Campaign Numbers: 22V859000 (Fuel System, Gasoline) and 24V267000 (Electrical System, Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

On 12/18/24 while driving the Bronco Sport, the transmission became very "herky-jerky" while driving on local roads. I was able to get to a safe space when the transmission gave out completely. The vehicle, which was ordered new and purchased in late October of 2021 had 64000 miles on it at the time of this incident. Once it was towed to the dealership they confirmed the transmission was in need of approximately $12K worth of repairs and that there was also a water pump issue that needed addressed.

My daughter was operating the vehicle when it unexpectedly lost power and came to a stop without warning. The instrument panel began flashing, and she was unable to restart the vehicle to move it out of traffic. A jump-start was required to get the vehicle operational. It has been taken to Koons Ford Annapolis for evaluation. Vehicle mileage is aprox. 27,000

Torque converter failure at 100,000 miles. Car hesitates when it accelerates creating delay when going from stop to start.

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the vehicle started losing motive power. A message advising a power train failure was displayed. The driver was able to exit the highway at 15 MPH. The vehicle was driven to a nearby dealer, where the computer was rebooted; however, the failure recurred several times while driving. The vehicle was taken back to the dealer several times, and the transmission was rebuilt. The contact stated that the failure had been recurring while driving. The contact stated while her husband was driving 70-80 MPH, the vehicle lost electrical power and stalled. The check engine and the power train warning lights were illuminated. The driver was able to pull to the side of the road. The vehicle was able to restart but failed to exceed 15 MPH. The driver continued driving on the shoulder of the roadway. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the repair could not be covered due to the mileage on the vehicle. The failure mileage was approximately 1,310.

The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle was taken to a vehicle inspection station, and the contact was informed that the test could not be performed due to a faulty sensor. The contact was informed by a mechanic at the inspection station that the vehicle might be under recall. The local dealer was notified of the failure, and the contact was informed that the vehicle was not included in the recall. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated while the vehicle was parked and occupied, while attempting to turn on the air condition or heating system, there was an abnormally strong fuel odor coming from the vents. The contact stated that a dealer was contacted. The vehicle was taken to Meineke Car Care Center where it was diagnosed and determined that the Oxygen sensor threads were stripped. The manufacturer was notified of the failure and informed the contact that the vehicle warranty had expired. The approximate failure mileage was 50,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated while stopped at a traffic light, the vehicle lost electrical power and stalled. The contact stated that several unknown warning lights illuminated before the screen went black. The vehicle was towed to the dealer, where it was diagnosed and determined that the battery had failed. The contact was informed that the battery did not support the function of the vehicle and needed to be replaced. The battery was replaced. The contact stated that on another occasion, while driving at undisclosed speeds, the heating system failed. The contact stated that the passenger’s side vents were not blowing hot air. The vehicle was taken to the dealer, where it was diagnosed that the water pump and gaskets had failed and needed to be replaced. The vehicle was repaired. The failure mileage was approximately 43,000.

The car caught fire the morning of Dec 11, 2024 while the vehicle's owner was driving their children to school. There are photos and a fire report is being generated. The vehicle's owner and her children could have been killed. Early indications are that the fire was caused by the same faulty engine/exhaust system defect that the owner has been complaining to Ford about for years. It is assumed the fire report will confirm that. For the past two or more years the vehicle has been emitting exhaust fumes into the passenger compartment of the vehicle while driving. This has caused the vehicle's owner and her children to get sick and forced them to drive the vehicle with the windows down at all times even in cold weather. Ford's dealers have confirmed the problem several times, but either could not or refused to fix it. A summary of the vehicle's service history is included below: 35,662 miles Customer states inside of vehicle smells like exhaust. 37,431 miles Inside of vehicle smells like exhaust. 39,856 miles inside of vehicle smells like exhaust. confirmed customers concern found cat warped at mating surface to turbo replacement required. 46,832 miles Fumes getting inside the Cab, seems to be blowing in from vents. Misdiagnosed as blower motor electrical smell and missed broken catalyst. 47,300 miles Customer had car towed into shop stating car was shaking and smelled flumes inside the car. Verified concern that exhaust smell was present in car and loud noise was coming from engine, found catalytic converter had broken at flange to turbo causing exhaust leak. Recommend new catalytic converter, removed and replaced catalytic converter. Low pressure fuel injectors are leaking. Verified customer concern, found fuel seeping out of all 3 low side injectors, recommend injector replacement, remove and replaced all 3 low side fuel injectors, found no other leak at this time. Found injectors were leaking fuel. 47,829 miles Check engine light. Remove and replace purge valve.

On two occasions vehicle has turned off while in drive. Have taken to dealership without a resolution. After vehicle is off for several minutes (unable to turn anything on including hazards) vehicle starts up and computer resets without any warnings. Unable to put the vehicle in neutral to move off the road while occurring.

Since performing a manufacturer update to the Sync technology system, my touch screen has not functioned properly, including the back up camera. The screen goes black or freezes on the rear view camera even when in drive and moving forward. Each time this happens, the system has to be rebooted.