2020 Ford Ecosport Complaint Log

Subject: Request for Investigation – Instrument Cluster Failure in Ford EcoSport (Similar to Recall 24V140) Vehicle Information: 2020 Ford EcoSport Statement: I am writing to report a safety-related defect regarding the Instrument Panel Cluster (IPC) in my Ford EcoSport. I am currently receiving persistent warnings that the "Instrument Cluster Lamps are malfunctioning" and require service. This issue renders critical safety information, such as gauges and warning telltales, potentially unreadable or unreliable. Upon taking my vehicle to a certified mechanic, I was advised that the symptoms match Recall 24V140 (Ford Reference 24C01), which addresses an IPC software corruption issue. However, when I contacted Downtown Ford to schedule the repair, I was informed that while they would cover my other open recall (23S64 - Oil Pump Tensioner), they refused to cover the IPC issue because the current recall is only assigned to the Ford Maverick. I am being asked to pay for both the diagnosis and the repair for a defect that Ford has already acknowledged as a safety risk in other models using similar cluster software. I believe this defect extends to the EcoSport line and poses a significant safety risk by failing to display critical vehicle information. I request that the NHTSA investigate whether the scope of Recall 24V140 should be expanded to include the Ford EcoSport.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was a loud banging coming from the engine, and the low oil warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and it was determined that the engine and transmission needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving approximately 65 MPH, there was a loud banging sound coming from the engine, and the low oil warning light illuminated. Due to the failure, the steering wheel seized, and the brake pedal failed to function properly. The vehicle was towed to the dealer, where it was determined that the engine had seized. The dealer referred the contact to the manufacturer for further assistance related to the failure, and to confirm if the failure was associated with the recall. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,264.

My leased 2020 Ford EcoSport is at Merchant Ford of Selma, AL for three safety recalls: airbag system, engine oil pump failure, and rearview camera failure. The dealership told me they do not know how to fix the recalls, installed wrong parts, and the vehicle has been sitting for weeks without repair and without a loaner vehicle. They have stopped returning my calls. Ford has had years to remedy these recalls and cannot make the vehicle safe to drive.

I took my vehicle into Apple Ford in Columbia, MD for a safety recall. They proceeded to tell me that my engine, the crankshaft, and the turbo also need to be replaced but will not cover it even though these issues were caused by the safety recall. Everything online says that with this recall the engine should be replaced under the recall. We had small issues with the car about a year ago that were taken care of. This safety recall is also unresolved according to Ford so how can i even get anything fixed?

The contact owns a 2020 Ford EcoSport. The contact stated that while starting the vehicle, the low oil warning light illuminated. The contact stated that the vehicle was sluggish while driving. The contact had previously received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to a dealer, but was not diagnosed. The dealer informed the contact that the vehicle did not require the recall remedy because no failures related to the recall had been identified at that time. The contact later noticed that while the vehicle was parked, oil was leaking from the rear of the vehicle. The contact stated that a significant amount of oil located near the transmission was leaking, and the low oil warning light remained illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the oil pan was off-center, creating a gap that allowed oil to leak. The dealer informed the contact that the oil pan needed to be repositioned, oil added, and the catalytic converter needed to be removed to complete the repair. The vehicle was repaired. The contact stated that while the vehicle was later parked and turned off, the engine overheated, with an abnormally loud sound coming from the engine compartment, and smoke coming from the oil fill cap. After allowing the vehicle to cool down, the failure persisted. The vehicle was towed to the dealer, but was not diagnosed or repaired. The dealer informed the contact that no oil loss was found and that the failure could not be duplicated after a test drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 57,831.

The contact owns a 2020 Ford EcoSport. The contact stated while driving approximately 35 MPH, the low oil pressure warning light illuminated. The contact was able to drive the vehicle to the dealer where the vehicle was recently purchased. The dealer had not yet diagnosed the vehicle. The contact was aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) from the Manufacturer App. However, when the contact asked the dealer about the recall, she was advised that the part to complete the recall repair was on a national back order. The contact called the manufacturer and was informed that parts were available, and the dealer only needed to order the parts. The contact stated that the dealer was not cooperating to get the vehicle repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 85,000.

My light engine comes on a few times. First it was the coolant, then the engine light came off. The next is when I was fueling my gas tank. I try to start it, it won’t turn on all the way. Third time it has happen. Went to ford they want to charge almost $900 just to fixed the vehicle. It had a recall in 2020. Bought the car used at Crain in Fayetteville Arkansas. They fix the belt and fuel pump. After they got it fixed I’ve been having the light engine comes on constantly. Now I’m stuck with no vehicle because I don’t feel safe driving it. 12/15/2025 the first engine light came on. For a coolant, then 1/24/2026 light came back on. For another coolant code, they check it and they said my coolant was fine. 3/04/2026 service engine soon alert is on because an issue has been detected with your vehicles’ s emissions system. 3/11/2026 service engine soon alert is on because an issue has been detected with your vehicles’ s emissions system. 3/12/2026 The Engine system has detected a fault. 3/12/2026. Came back on The Engine system has detected a fault. 3/20/2026 Your service engine soon alert is on because an issue has been detected with your vehicles’ s emissions system. I took it the shop on the 3/27/2026 They put a diagnosis on the computer The code came for P0496 EVAP System High Purge Flow 02 Sensor Signal Biased/Stuck Rich - Bank 1, Sensor 1 ABS Anti-lock Brake System U0155-00 Lost Communication With Instrument Panel Cluster They said it wasn’t part of the 80,000 warranty for the federal law. I’ve done research and it came up on the same code I got. So now they want almost $900 dollars with a $250 dollar diagnostic when I’ve already told them we went to auto part to get the code. They had to hook it up again to see if it’s the same code.

Unknown

My concern is in regards to nhtsa recall number 20v-719, the 2020 Ford ecosport. The recall states that there are 10 ecosport vehicles that have airbag module issues where the airbags won't deploy. I have a 2020 Ford ecosport and I was just in a crash this past weekend. The airbags should have deployed because I hit some big trees. But no airbags deployed. There was Major front end damage. I have photos of everything. I believe that there could be more than just 10 vehicles involved and the mine is potentially included in that bunch. I see below in this form that I can attach files. So I will try to attach some photos there of the damage to the vehicle.

I had my car in the shop for electrical problems. Place took it too couldnt fix the problem. When my cross patern snd blind spot light comes on makes me not have defrost or heat. . They replaced the heater module worked for 15 minutes then stopped working. Have a catalic converter error smoke error and also now misfire errors. Took to a shop they told me these errors probably my motor or head gasket. Ive had problems with this car since got it.now it's even worse cant drive it . Shouldn't be like this since only 6 years old. I live paycheck to paycheck dont have money again to put into this car snd i owe alot still on it. I need help shouldnt be this way.'shouldnt have all these problems i need help

Incident Date: 12/28/2025 Location: [XXX] Related Recall: 23V905 / 23S64 On December 28, 2025, while driving at highway speeds on [XXX] , my 2020 Ford EcoSport suffered a sudden engine fire. There were no prior dashboard warnings or "Check Engine" lights until the fire began, the vehicle speed started to slow down itself, and I immediately pulled over on the side of the interstate. I turned off the vehicle, and lifted the hood, since I saw smoke, and there was a fire under the hood. I called [XXX] , and the [XXX] /Cobb County Fire Department responded to the scene and inspected the vehicle under the hood. I have video evidence of the fire department on-scene and the emergency inspection of the burning engine. This vehicle is subject to Safety Recall 23V905 (Ford 23S64) for oil pump belt/tensioner failure leading to engine seizure. Crucially, a recall "repair" had been previously performed on this vehicle, yet the engine still suffered a catastrophic thermal event. This indicates either an ineffective remedy or a negligent installation. The vehicle was towed to Hennessy Ford [XXX] ). Their diagnosis confirmed: "COIL PACK BURN AND BURNED THE #2 INJECTOR AND HARNESS AND VALVE COVER." Despite the federal mandate that recall-related failures be handled at no cost, the dealership attempted to charge me over $2,000 for the diagnosis and repairs. Furthermore, Ford Customer Relationship Center (escalated 03/27/2026) has stalled the case by moving it to legal counsel with a 15-day waiting period. I am reporting this as a serious safety defect and a failure of a prior recall remedy. I am requesting a full investigation into the fire and a manufacturer buyback as the vehicle's safety integrity is now compromised. Also, I filed a claim with Ford Customer Relationship Center, here is my case number: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The failure involves the engine/powertrain system, specifically the engine oil pressure system, resulting in loss of engine power and a subsequent loss of effective braking assistance. The vehicle displayed a low engine oil pressure warning and a “powertrain system fault” message prior to the loss of braking effectiveness. The vehicle is currently not being driven and is available for inspection upon request. The engine was previously replaced in April 2025 as part of a recall-related interim remedy following an engine failure, yet the same symptoms have since reoccurred. My safety and the safety of others were placed at immediate and severe risk. On December 26, 2025, while driving at highway speed in heavy rain, the vehicle rapidly decelerated from approximately 79 mph to 60 mph, creating a dangerous situation in active freeway traffic. After exiting the freeway, the risk escalated when the vehicle experienced a loss of effective braking. While entering my apartment complex, I was forced to engage in defensive driving to avoid a collision. I narrowly avoided striking a pedestrian who was exiting their vehicle and then had to defensively steer away from the front of my apartment building to avoid crashing into the structure because the vehicle would not stop. A serious injury or fatality to myself or others was narrowly avoided. Yes. In March 2025, after experiencing a serious loss of power while driving, the vehicle was towed to a Ford dealership. The vehicle remained there for approximately one month, during which time the engine failure was confirmed and attributed to an active recall. As a result, the engine was replaced under the recall. This confirms that the issue has been previously verified by an authorized Ford dealership. Despite this repair, the same failure symptoms have reoccurred. The vehicle has been inspected and serviced by an authorized Ford dealership in connection with the recall-related engine failure and replacement in March–April 2025.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the vehicle was taken to the dealer for the recall repair. The contact stated that a month later, the dealer informed the contact that the recall repair had been performed and the vehicle was ready for pick up. The contact stated that the vehicle was picked up and driven to the residence; however, the vehicle later failed to start. A mobile technician from the dealer arrived at the residence and continuously pushed the START button until the vehicle started. The vehicle was taken back to the dealer, where the spark plugs were replaced; however, the failure recurred upon retrieving the vehicle. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The dealer determined that the failure was occurring due to a coolant leak. The vehicle was being repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 82,800.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at an undisclosed speed, the vehicle jerked. Most recently, the check engine warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected or diagnosed. The contact was informed that the part to do the recall repair was not yet available. The contact was informed that parts would possibly be available within one year and that there was a long waiting list. The vehicle was not repaired. The contact stated that the failure was worsening. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I took my 2020ford eco sport to fix the recall at Grapevine Texas Ford dealership. They took about 10 days to work on my car and said that the recall fix is complete. I was able to pick up the car from dealership and drive home, however when I started the car again, it had the Check engine light on. I called the dealership right away and they asked me to bring back the car right away. While I was driving the car back to the dealership, I realized the car would barely accelerate. I was already on the highway while I was figuring out what’s going on. I somehow made it to the dealership and is currently being looked into. I can’t trust if that car is safe anymore and I can’t trust if Ford technicians can fix the problem. They have created a huge safety hazard for me and family. They didn’t tell me about any of these risks when I went to pick up the car after service recall fix. I can’t trust the ford technicians anymore. I’m glad that I’m alive. I’m not sure if the people at the dealership took my problem seriously enough. Anyways I would like to file a complaint to NHTSA hoping someone would help.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that when the vehicle was taken to a dealer for the recall repair, it was determined that the oil pump drive belt had disintegrated and needed to be replaced; however, the part to complete the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 33,000.

Faulty backup camera. Had a Ford dealership look into my camera glitching or just not connecting and they told me it was faulty.

My husband and I were driving down the interstate out of town and the oil pressure light came on as we were exiting. We were close to our destination and decided to check the oil when we stopped. Within seconds I could not accelerate beyond 40 MPH with RPMs climbing up to to 5-6. We checked the oil stick which was fine. Tried to drive to the ford dealership which was less than 3 miles away. After getting less than a third of a mile from where we were the dash lit up and went completely dark and wouldn’t start up.

Repair due to Recall associated with Ecoboost Engine. From 9/30/25 to 11/13/25 car was at dealership to receive a new engine to replace faulty one. Not even 30 minutes after getting car back check engine light came back on. Was informed by Ford Corporate that the dealership will not make another attempt at repair. Faulty engine was replaced with another bad engine. Safety is at risk with mechanical issues. Vehicle does not qualify for Lemon Law but in good faith Ford should buy car back. There is no solution for recall.

Vehicle was sent in for recall repair on oil pump for 1.0L 3cyl engine, immediately upon pickup new engine was vibrating and misfiring, ford stated that a $500 fee is required for diagnosis regardless of it being their fault.

The contact owns a 2020 Ford EcoSport. The contact stated while driving approximately 30 MPH, there was an abnormal loud ticking sound coming from the front of the vehicle. The contact stated that the wrench symbol was displayed. The contact drove the vehicle back to the residence and then had the vehicle towed to a dealer. The contact called the dealer and was informed that the vehicle had not yet been diagnosed, and the dealer was unable to advise when the vehicle would be repaired. The contact was aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling) and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact observed smoke coming from the engine compartment, and the check engine warning light was illuminated. The vehicle was not able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The dealer confirmed that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was informed that parts were on back order, and a case was opened. The failure mileage was approximately 105,000.

See attached document for complaint.

There is a known recall for this vehicle (Reference NHTSA Safety Recall 23V905) related to the engine oil pump drive belt tensioner arm. According to the recall notice, it says "Parts are now available to repair your vehicle" and "please have this recall performed as soon as possible". My local Ford Dealership has denied my request to have this recall serviced, and refused to schedule me a future appointment for this service, and also could not provide me any approximate date on when this service might be available to me. They said they would not perform this recall unless the part has already failed and the vehicle would therefore have to be towed in, which I have in an email communication from the dealership. This obviously is a direct contradiction of the statement issued in the recall notice, so I wanted to report this as a complaint.

See attached document for complaint.

See attached document for complaint.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that after the idle stop feature engaged, the vehicle failed to restart. The engine light was illuminated. The local dealer was contacted and confirmed that there was no warranty coverage on the VIN and was unsure if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response to the call. The failure mileage was approximately 44,000.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The check engine oil warning light was illuminated. An unknown message related to the engine oil pump was displayed. In addition, the contact stated that while at a stop light that then turned green, while depressing the accelerator pedal, the vehicle failed to accelerate as intended. The vehicle was taken to a local service center; however, no cause for the failure was found. The vehicle was towed to a local dealer, waiting for parts to become available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to a nearby independent mechanic to be diagnosed, and several unknown DTCs were retrieved. The vehicle remained with an independent mechanic. The vehicle was then towed to a dealer, where it was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle was serviced at the dealer six days prior to the failure. The contact stated that the failure occurred while the contact was traveling out of town. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.

Got an appointment with Honolulu Ford, Hawaii to check the recall for oil pump and belt they saint we don`t have the part, keep driving till engine blow up then we might replace it I`m a dealer sold the car for customer to use it fot Turo, need to clear the recall If the car blow up or burn, soo dangerous and no repair or part available

See attached document for complaint. Text from document: After that encounter I called the dealership inquiring as to the availability of the specific repair parts for the recall I was told that unless I was already experiencing a problem they would not even look into the matter. This sounded ridiculous to me so I left messages for management but my calls were not returned.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 30 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that when the vehicle was started the following day, the "Low Oil Pressure" warning light illuminated, and the vehicle was making abnormal sounds. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle but was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to the recall. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact stated that while in the process of performing the State inspection of the vehicle, the inspector informed the contact that the exhaust pipe was fractured. The vehicle was taken to an independent mechanic, where it was diagnosed that the pipe that extended from the engine to the exhaust pipe needed to be replaced. The vehicle was not repaired because the parts were on backorder. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The engine oil pressure became low, resulting in the vehicle slowing down while driving on the highway in inclement weather. Currently scheduled for service on Tuesday, July 8, 2025. Low oil pressure warning light came on. Light appeared 5 minutes prior to start of engine failure.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The oil pump failed causing the belt to break and fling particles into the engine.

On [XXX] I was riding down the road and the Low Engine Oil light came on. I came home and looked for the recall paper that I received in the mail. I found it and that's what the recall was for. I immediately took my car into Jim Hudson Ford in Lexington SC. They put it on the machine and found it was in fact the recall issue. They are telling me the engine is on National back order and they have no idea when they will be getting the engine. In the meantime they have no rentals. I have been without a vehicle since [XXX]. They claim I am now 2nd on the list but I will not believe it until I see it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle failed to start up. After several attempts, the vehicle still failed to start up. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the part to do the recall repair was not yet available. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the issue. The contact requested a buyback three times, but the manufacturer denied the request. The failure mileage was 41,376.

My vehicle has been non-operable since June 2025 due to an engine failure requiring engine replacement. Ford has stated the engine is on backorder, and the vehicle has now been out of service for over 10 months. My request for a buyback was denied several times because it is technically out of the Lemon Law period. I am submitting a complaint against Ford and would like them to buy back the vehicle. There is no set date when the engine will be ready. Additionally, replacing the engine will significantly impact the vehicle’s resale value, placing me at a financial disadvantage through no fault of my own, as this issue stems from a manufacturer's recall.

The contact owns a 2020 Ford Ecosport. The contact stated while driving at an undisclosed speed, the transmission hesitated to shift as intended, with a whining sound. No warning light was illuminated. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by the independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,130.

At 56k miles, it failed to start, had it towed to the dealership july 2nd. Told it was the engine and was under warranty and ford would send a new short block with an eta of 7-10 days. It’s been 5, going in 6 months now and no engine. They gave me a loaner but today asked for it back and they don’t have another loaner for me, so I’m on foot now and have to work. 5 going on 6 months is a crazy long time to wait

I was driving on a highway in Florida and the engine oil pressure light came on with no warning. In the past if there was low oil, I would receive an alert on the vehicle and on my phone. This warning provided no notice and abruptly lowered the speed of my vehicle. I was not able to drive faster than 40 MPH, and that speed dropped again to about 20 MPH as I was finding a safe location to stop. Adding oil did not remedy this issue. I had to get my vehicle towed to a Ford location where I was told they would only give me the value of $4K for my vehicle trade in. I was stranded in a city I was not familiar with and had no alternative means of lodging or transportation. This was a known recall and Ford took advantage of my situation. I feel like I was baited and switched for a known recall.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil pump drive belt, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle shuddered with the message "Low Oil Pump Pressure" displayed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine oil pump drive belt tensioner was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 100,199. VIN tool confirms parts not available.

THIS RECALL BEING UNABLE TO BE COMPLETED IS CAUSING DAMAGE TO MY ENGINE AND RESTRICTING MY DRIVING. I CAN NOT EVEN MAKE IT HOME FROM WORK WITH OUT THE CAR TRYING TO STOP, TEMP IS WAY UP AND OIL PREASSURE DROPS. ARIZONA'S HOT WEATHER INCREASES THIS ISSUE. PART WERE PROMISED FIRST QUARTER OF THIS YEAR.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to respond as intended while depressing the accelerator pedal. The low oil pressure warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power when the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 33,000. VIN tool confirms parts not available.