2012 Ford Edge Complaint Log

The breaks loose and go down and the car can't stop

2012 Ford Edge -The passenger door will shut but the alarm that came with the car says that the door is not shut. The alarm will not work when the car detects the door is not shut, so the interior lights will not turn off. Will this affect my battery? When I drive with the sensor on the dashboard states the door is not closed and the interior light will not shut off which becomes a distraction at night. When driving the car, the locks will not work because the dashboard senses the door is not closed. This is a family car with a child still in a car seat. Anyone can jump in my car? There a lot of blogs I found with the same situation, so Ford must know that the problem exists. The door has not been damaged. This is not part of wear and tear because a door is something that need to open and close. The situation is getting worse and worse that when im driving the dashboard announces the closed door is now open and unlocks all my doors and turns on my interior lights on.

The contact owns a 2012 Ford Edge. The contact stated while starting the vehicle after refueling, the check engine warning light illuminated, and the vehicle jerked. Additionally, the contact stated that the vehicle lost motive power and stalled while in traffic. The contact was able to restart the vehicle and exited the highway. The vehicle was taken to the dealer, where the fuel line pulse damper metal housing was replaced; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed that the fuel line needed to be replaced with one that did not have a damper. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle could not be repaired under NHTSA Campaign Numbers: 14V002000 (Fuel System, Gasoline) or 12V438000 (Fuel System, Gasoline) as the VIN was not included. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 105,000.

The contact owns a 2012 Ford Edge. The contact stated that while attempting to start the vehicle, the contact became aware that the rearview camera displayed a blank screen or an upside-down image. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the VIN, the make, or model was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.

The contact owns a 2012 Ford Edge. The contact stated that on numerous occasions the door ajar warning light intermittently illuminated while all the doors were properly closed. The contact then stated that the navigation system and the rear-view camera intermittently displayed a distorted or blank screen. Additionally, the contact stated that the theft system alarm started to malfunction and was inadvertently activated. As a result, the battery failed. The vehicle was taken to the dealer where it was diagnosed that the open-door sensor circuit failed, and the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and transferred to the NHTSA Hotline. The failure mileage was approximately 151,193.

I am one of thousands of people who have had the power brake booster fail on their Ford Edge. Initially, my vehicle failed to stop at an intersection when another vehicle was running the red light, and I was nearly t-boned. The brake pedal was almost impossible to press in. I thought the issue was due to the icy conditions at the time and some problem with the ABS. This summer the real problem became apparent as the brakes have started squealing and hissing every time they are pressed, and the pressure required to come to a full stop varies from nearly none and jerking to an immediate stop to the point I am barely able to press the pedal hard enough to get it to stop at all. Sometimes both situations will occur during one stop, and the brake pedal will go from excessively resistant to dropping to the floor, at which point I will lose all stopping power momentarily while I let the pedal slowly hiss back into place and press it again. The first time that happened, I was trying to stop for a bike that started to cross without waiting for the crosswalk signal, and I nearly hit them. Ford’s site states I’m covered under the CSP for this part, but I am unable to find a dealer willing to provide the service as they believe the CSP only covers 10 years after the model year (my mileage is under the 150k limit). Whether or not that’s true, a CSP is insufficient in this scenario as a quick internet search shows power brake booster failure is very common in this model line and it is unequivocally a life and safety risk.

The contact owns a 2012 Ford Edge. The contact stated that while starting the vehicle, the steering wheel was inoperable. The power steering assist warning light was illuminated, and the message was displayed. The vehicle was towed to an independent mechanic who informed the contact about a recall. The vehicle was towed to the local dealer where it was diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 130,000.

The contact owns a 2012 Ford Edge. The contact stated while driving approximately 35 MPH and slowing for traffic, she depressed the brake pedal, and the brake pedal went to the floorboard. The contact stated that she pumped the brake pedal several times and was able to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure was intermittent. The contact drove the vehicle to an independent mechanic who diagnosed that the failure might be the brake booster. The mechanic bled the brake lines and adjusted the brakes. The vehicle was repaired; however, the brake failure recurred. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.

When braking my brakes hit the floor. I had the booster and master cylinder replaced. 2 years later my car has been at the dealer for 2 months. They replaced the booster again and now say I need a HCU unit. The HCU is on stop sale and now I still am without a car. I have paid 1450.00 for the second booster so far and if they can get the HCU then it’s another 1500.00. My car only has 73,000 miles on it

The contact’s daughter owns a 2012 Ford Edge. The contact stated that his daughter received the Manufacturer's Recall Number CSP-13N02 (Service Brakes). The recall was repaired however, the contact stated that four years later while his daughter was driving at an undisclosed speed, she depressed the brake pad however, the vehicle failed to stop. The contact’s daughter had to apply pressure by pumping the brakes several time to stop the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the master cylinder leaked into the brake booster and needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure . The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 106,000.

The contact owns a 2012 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed and accelerating, the heater operated then became inoperable. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking from the water pump and needed to be replaced. The vehicle was not repaired. The dealer was not notified. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was 172,000.

Brake pedal fades to the floor of the vehicle which presents brakes not working. The vehicle has only has a little over 22,000 miles

The contact owns a 2012 Ford Edge. The contact stated that while reversing into a parking space, the brake pedal became hard to depress and the stopping distance was extended. During the failure, the vehicle nearly crashed into a concrete barrier. The contact indicated that the braking system failure had occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted or notified of the failure. The failure mileage was 72,000.

At a speed of about 60 mph I engaged the cruise control. About 10 seconds later car went into limp mode. Had to acceleration. Was able to pull off to side of road and then vehicle stalled. Put car in park waiting a few seconds and was able to start car again and continue driving with no further problems. This same problem occurred about a month earlier. That event was the same except it happened just after backing out of the driveway and starting up the road at a speed of about 5mph. Was able to restart and continue trip without any problems. Researched the problem and read comments from other people stating the same problem. Never happened before these two incidents

The contact owns a 2012 Ford Edge. The contact stated while driving 25-30 MPH, a pedestrian was crossing the street, the contact depressed the brake pedal and the brake pedal went to the floorboard and the vehicle failed to respond as needed. The contact pumped the brake pedal several times and the vehicle responded. The contact stated that there was approximately 90 feet stopping distance delay. The vehicle was taken to an independent mechanic where the brake lines were bled. Additionally, the independent mechanic inspected the brake booster and the brake master cylinder however, the cause of the failure was not determined. The dealer was notified of the failure. The contact associated the failure with Ford Customer Satisfaction Program Campaign Number: 13N02. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 111,000.

The contact owns a 2012 Ford Edge. The contact stated while driving 20 MPH and depressing the brake pedal, she heard air coming from the brake pedal. The contact stated that the vehicle hesitated to respond, causing the stopping distance to become extended. The contact was able to drive to her residence. The contact stated that the failure reoccurred when her husband test drove the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced and the failure was associated with an unknown recall. The dealer was notified of the failure and informed the contact that the failure was associated with Ford Technical Service Bulletin Number: 13N02. The manufacturer was notified of the failure and informed the contact that they could not assist as the TSB had expired. The manufacturer referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 31,362.

As I was coming to a stop at a red light the brakes seemed to have a squishy feel and I was unable to stop the vehicle. Eventually the vehicle came to a screeching stop as I slammed on the brakes numerous times. There were no warnings that the brakes were malfunctioning. Brake pads are all intact. After having the vehicle inspected I was advised it is the brake booster. Thankfully I did not crash into anyone.

The contact owns a 2012 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, failing to stop the vehicle immediately. The contact applied the parking brake to stop the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 142,000.

When I had to make a quick stop the brake pedal went to floor and has been this way had it checked and found THE ABS HCU has a valve sticking and was also told it is a issue on other edge and other ford vehicles scared to drive car a brake issue that really needs fird attention

The brake pedal goes all the way to the floor and very little braking is applied to the wheels. The problem appeared while driving. One minute the brakes are fine, the next I have almost no brakes. Very big safety issue! The Ford dealer has diagnosed the problem with the Hydraulic Control Unit (HCU). The car had the same issue 5 years ago and was repaired. This is the second time the brakes on this car have failed while driving. No warnings before or after the brake failure.

Summer 2022 my brakes started giving out … when coming to a stop, the brake pad goes all of the way to the floor makes a sound similar to a pump or a hiss. It “corrected” itself after a few pumps on the brake peddle after about five minutes. It happened a second time so I took it back to the company who had replaced my brakes 2/3 yrs prior … they could not find anything wrong w/them. It happened again, I took car back to same place with same results. Later in the year it happened for a 4th time but did not correct itself as it had in the past, I drove home at 30mph for over 30 minutes leaving a lot of space between myself and cars in front. The car sat for about a month then my brother drove it and experienced the same problem. I had the car towed to a mechanic who could not replicate the problem therefore could not fix what he couldn’t find but he did bleed the brakes. I rented a car for a short while but when I did drive it again, the same problem occurred and corrected itself. I took it to a different mechanic who also could not replicate the problem, he tried 3 times. I have experienced the same problem at least three times this year, the last time being last week. My and any passengers safety is at risk daily; fortunately, most times I have been parking or on surface streets when this has happened. There have been no warning signs before the brakes give out. I plan on taking car to dealership this weekend.

The contact owns a 2012 Ford Edge. The contact stated that the brake pedal would intermittently harden upon depression without warning. The contact stated that the failure made it difficult to stop the vehicle in a reasonable amount of time. The vehicle was taken to an independent mechanic where the brake master cylinder was replaced. After the repair, the contact stated that the braking system had slightly improved; however, the failure persisted. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 37,000. The consumer stated took the vehicle back to the dealer who determined it was the booster and replaced it.

While driving. the all wheel drive off and wrench lights up on the car dash screen. The car stalls and comes to stop. If I wait a minute it starts up. It repeatedly does this, then it will be okay for some time before it does again. I’ve. Had it at Ford garage, they say can’t duplicate or find anything on the scanner. It’s dangerous to drive this way. I would appreciate any help you can give me.

The contact owns a 2012 Ford Edge. The contact stated while driving at various speeds, the AWD Off message was displayed and the vehicle stalled. The contact was able to veer to the side of the road. The contact stated that upon shifting to park(P) he was able to restart the vehicle. The contact stated that the failure was occurring intermittently. The vehicle was taken to the dealer where it was test driven; however, the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

This car has to have the break lines bleed regularly and it seems to be a common problem in the model.

The Power Brake Booster diaphragm fails. This caused the brakes to feel rock hard when depressing the pedal and almost not stop the vehicle. There is also a "hissing noise" when depressing the brake pedal. At other times the brake pedal will slowly sink to the floor while being depressed at a stop light. The vehicle is unsafe and can't be driven safely. It only has 115,762 miles on it. An independent repair shop confirmed the vacuum leak in the Power Brake Booster and suggested we contact Ford because they heard this is a consistent issue with this model. One representative at Ford did acknowledge that they have a failure of the power brake booster diaphragm and that they had extended the warranty on this specific item. I went to get it repaired at the dealership and they claim that warranty ended in May 2022 even though I have not exceeded the mileage of this extended warranty (120,000). Another Ford representative today indicated that there isn't an extended warranty for this item, but rather it is a recall item. She then said that there isn't a program for the repair, however. This is a legit safety issue that Ford acknowledges exists, but they aren't willing to correct the issue. That is unacceptable. Someone is going to get hurt and Ford knows it, but doesn't care. Who can help get this corrected?

I dont drive often or many miles so while driving on state route had to stop seeing several cars in front of me stopping for a dump truck backing in drive so pressed on brake but went to floor and did eventually stop however had spongy pedal until I got home. I did get brake pads and fluid checked with all being fine. My local Ford said they had not heard of this issue however I saw many reports submitted on this site and read a plea to Ford for a recall since mechanics say they have no fix for it. It came on suddenly and I am in fear to use my vehicle for fear of brake failure with damage and possible death. Please have company research, recall and fix before someone gives their life before something deadly cannot be undone. Thanks!!

APIM failure ACM failure FCIM failure APIM Replaced

Applied my brakes while on the highway Heard a loud “hissing sound” and the brake pedal was rock hard. I ended up in the ditch.

The door ajar sensor is faulty. The lights stay on in the car even after the door is closed. This is a safety risk when driving at night. While driving the audible ding will go off while driving causing a distraction from driving. There was a recall issued but it has expired even though the issue is still existent. Ford says they will not cover the cost of the repair because it is expired even though we received no notification of the recall.

Driver side door ajar warning light is lit up on dash even though door is closed and latched.

My door ajar warning stays on after all the doors are shut. If I shut my driver door repeatedly, eventually it will turn off.

The contact owns a 2012 Ford Edge. The contact stated that all four door latches were inoperable, causing the door ajar light to remain illuminated. The contact stated that the failure caused the battery to be drained. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,862.

The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle failed to stop. The contact stated that extra effort was needed while depressing the brake pedal to stop the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brakes needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 105,000.

Senors keep going on and off sometimes I will be driving it will flash on then go off then sometime it will be when I start the car but when I turn the car off and come back to the car and start it again it goes off ABS, ABS Off, and Break Light and warning pops up check break system I have had them check and confirmed it is a sensor issue

Brake pedal go's to the floor. Spongy brakes

Brake pedal went completely soft, and to the floor and did not slow the vehicle. This occurred out of nowhere. Brakes were working fine before this random loss of control and power. Almost hit the car in front of me. Eventually came to a stop with pedal all the way to the floor. Placed my car in park, took foot off the brake, then brakes came back to work as normal. Took it to multiple brake shops. No one will even touch it as there is no resolution. One shop has seen 9 fords with the exact same issue; Replaced the master cylinder, brake booster, and cleaning all lines with no resolve, thus having to reimburse customers for their parts and labor. Someone is going to die if Ford doesn’t make a recall. One customer quoted Ford for saying “We are looking into it. Until then drive carefully.” Wow. There are MANY people reporting the same problem. Do a little research.

I believe the sunroof package to be defective as well as the electric system that is connected to the systems. I have brought the issue up with the dealership and they did not perform a proper diagnostic on the part to report any issues. I believe this is a safety issue as the windows and back gate open without prompt. I don't use the sunroof because it hasn't opened since a short time after my purchase. When the sunroof opened I tried to close it and the element that closes it popped above my head and threw the panoramic glass off the track. I took the vehicle in to point of purchase and they did not perform a proper diagnostic on it to tell me whether it was safe to close or not. So if this could be resolved I would appreciate it. When I went online to trouble shoot a solution or cause I found similar cases of issue with the panoramic sunroof components. Thank you.

The contact owns a 2012 Ford Edge. The contact stated while driving approximately 55 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The vehicle was unable to restart and was towed to a tow lot. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 27,425. The VIN was invalid.

My brake pedal is squeaking when I push it,the brake pedal is going all the was down and gets stiff.If I'm at a red light and have my foot on the pedal it push up like trying to get my foot off of it..The mechanic told me that he could've sworn there was a re call on the Ford Edge's..I scared and I know I could never afford to fix this huge problem.

Brake failure. Brakes sync to floor and do not work. Safety of hurting self and others. No warnings or symptoms.

Brake pedal goes to the floor - brake failure. Reading on-line, this appears to be a chronic, dangerous, widespread, multi-year Ford Motor problem. The issue appears to be a result of a systemic faulty braking Ford Motor issue.

I have had to replace the brake booster in my car twice now. I have an hour commute to work and the last time, the brakes failed coming home from work. Luckily I was about 10 miles from home but I fail to understand why that part has failed twice now. Had I been in heavy traffic, it could have been deadly for myself and others.

On 12/22/2021 I was going to an appointment, when i got the bottom of the driveway the brakes kept fading like I was loosing brake fluid, I drove to my mechanics it was diagnosed to be ABS hydraulic control module. My understand from trying to get a new part, there are several hundred people looking for the same part. There were no dash lights or warnings so it is hard to believe that there are not accidents by this issue. If this had occurred on the road there would have been no stopping in an emergency. My car is still sitting waiting for the part. Its here if you need to check it out. The part is very difficult to get to. Again no warning till i put my foot on the brake pedal

The contact owns a 2012 Ford Edge. The contact stated that while driving at 35 MPH, the brake pedal went to the floorboard while depressed. The failure occurred on two separate occasions. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and informed the contact to take the vehicle in for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

Apim blank, black dead

The contact owns a 2012 Ford Edge. The contact stated that while driving at 35 MPH, the brake pedal was depressed but failed to respond. The contact stated that as she depressed the brake pedal two more times the brake pedal went to the floorboard but responded. There was no warning light illuminated. The vehicle was taken to the dealer who diagnosed that the brake booster had failed and needed to be replaced. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the dealer for repair under the Customer Satisfaction Program Number: 13N02; however, the dealer informed the contact that the vehicle would be repaired at her own expense because the VIN was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure and advised the contact that they could not assist due to where the vehicle was manufactured. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 144,000.

Vehicle has a extended warrantee on the power brake booster that Ford is unwilling to repair due to a previous replacement of the part in 2017. Brake boosters are out of stock and unavailable, due to volume of repairs. Both power brake boosters failed approximately 5 years from install. The brake issues created a very unsafe incident that almost caused an accident.

The contact owns a 2012 Ford Edge. The contact stated that while reversing, the vehicle made an abnormal squealing sound. In addition, the brake pedal was depressed and traveled to the floorboard. The brake pedal was very soft. The vehicle was towed to an independent mechanic where the failure was undetermined. The failure recurred 3 times. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,000.

Brake pedal goes to floor, Brake booster was replaced 10/31/2019 49170 Miles, Brakes have failed again pedal goes to floor 11/2021 52600 miles. Repair only lasted 3400 miles