2017 Ford Edge Complaint Log

Coolant leaking into engine and causing it to overheat.

The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the high coolant temperature message was displayed. The contact became aware that the coolant level was low and added coolant. The vehicle was slow to start and began to shake. The contact restarted the vehicle. The accelerator pedal was depressed but the vehicle was slow to respond. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to coolant intrusion into cylinder #2. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 119,000.

The coolant/antifreeze leaks into the cylinders, after further research, this is a common defect to almost all vehicles of this make and model

The vehicle engine has a design flaw, the head gasket on all Ford eco-boost engines made in 2017 will inevitably break do to an unsecure seal to the top of the engine, this is because of the newly implemented cooling channels in between each cylinder, causing the inevitable failure of the engine

Motor has coolant intrusion per FORD technical service bulletin. Vehicle show P0303 miss fire cylinder 3 code, low coolant, and white exhaust from the tail pipes. Issue confirmed by for Technical Service bulletin. 22-2229 issued/ revised June of 2022 pertaining to 2015-2018 Edge Vehicles with 2.0L Ecoboost engine . Flaw is in the cooling deck around the cylinders prematurely wearing causing coolant to leak into the cylinder head. triggering misfires and potential engine failure while in operation. Spoke with Ford and they stated the vehicle is out of warranty therefore they will not do anything about the issue.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The contact was advised to call the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The contact stated that the transmission fluid was flushed and refilled. The vehicle was not repaired. Additionally, the contact stated that the transmission was recently replaced. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Edge. The contact stated that during a routine oil change, it was discovered that the coolant level was low, due to coolant intrusion into the engine. The check engine warning light was illuminated. A dealer was not contacted. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-229. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

2.0 eco boost motor. Intrusion of coolant into the 1st and 2nd cylinder. Superior warranty and Ford company refuse to take any responsibility of this issue. It is a known issue and it has cost me $6624 and it is hard enough to have to buy 2nd hand car but 3 days after this issue arises. As is vehicle. Ford should be liable. 111k miles at time of repair. Started as fuel issues per Starks where bought car to spark plugs and coils to motor and fly wheel.

Have misfiring when starting car -Had check engine light come on with code p302 ( cylinder 2 misfire). I had the spark plugs replaced, problem continued then had the ignition coil in cylinder 2 replaced to diagnose if it was firing problem or in the motor. Turns out the long block (engine )will need replace do to ford coolant leak in cylinder ,witch may cause overheating- engine loss - as bad as engine fires. Whats worse is that the new engine is the same 2.0 ecoboost engine with high chane of same issue happening again. All of this was over a 2 month period with a certified mechanic trying to diagnose every time. All active recalls have been done and done by ford dealer also. The potential of a fire or engine loss in any of these ecoboost motors is high a risk.

The contact owns a 2017 Ford Edge. The contact stated that on several occasions over three weeks, the vehicle ran rough while idling. The contact stated that on the third day, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced due to a misfire in cylinder #2. The failure persisted a week later. The manufacturer was not notified. The failure mileage was approximately 105,000.

Issues with 2.0 L EcoBoost engine overheating. A mechanic using a camera to investigate revealed coolant intrusion in engine. Mechanic located Technical Service Bulletin (TSB) #22-2133 which indicated it was a known problem by Ford and recommended engine replacement at owner's expense. This had to be performed by a Ford dealership so that the engine could be re-programmed using proprietary software. The out-of-pocket cost to replace the engine was $7,559.08, plus $183.00 for the tow to the dealership. The mechanic's shop charged $32.60 to diagnose the problem. This issue also led to simultaneously failure of the transmission which had to be replaced at a cost of $5,999.22.

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact called the dealer, and an appointment was scheduled for a diagnostic test. The dealer performed the diagnostic test and determined that coolant had leaked into the engine. Due to the failure, the mechanic diagnosed the vehicle with engine failure and provided the contact with an estimate for an engine replacement. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 63,000.

Check engine light came on. Checked it and reset it. Did not reoccur. Two days later high engine temperature light can on. I checked coolant level and found it low. No evidence of leakage was found where car is parked in the garage. Took car to ford dealer after reading my car problems were similar to many ford edges with the same engine. Ford dealer explained ford had issued a bulletin to their dealers that this type engine could experience coolant leakage into the cylinders due to an engine design error in the second generation ford edge engine. This problem requires a complete engine replacement. Ford does not offer any financial help to pay for fixing this problem. My cost will be over $8500. There are many, many reports of similar owners having this problem.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle started shaking. The vehicle was taken to an independent mechanic where it was diagnosed with a failed torque converter. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 17V427000 (Power Train) however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.

I took my 2017 Ford Edge to the dealership I purchased from (Eddie Pruitt Ford) due to the check engine light being on. I was told that the engine needed to be replaced due a coolant intrusion in #2cylinder. This is a known issue with this engine, as a TSB was provided to Ford mechanics. . The codes were P0301 and P0304, which means there was a defect in the engine that would allow coolant intrusion into the cylinder. This is a widespread problem and should be recalled by Ford.

Car was at a red light. Started to pull into traffic and the car stalled which could have resulted in an accident. We have since found out that "coolant intrusion" is a known issue with "Ecoboost" engines by Ford.

Right rear rubber brake line burst open causing almost complete brake failure. No warning lamps before or after.

Check engine light went on and car engine chugged upon starting. Took the car in to local mechanic shop and they ran diagnostics showing engine misfire. Replaced spark plugs and 1 ignition coil. Light went off and no chugging for 3 days and then the car engine began to chug again upon starting and the check engine light came back on. Took back to mechanic, said some type of wire was loose and mentioned that there was oil where there shouldn't be and apparently they saw it before. Light went off and chugging stopped. The next day or so, the light came on again and there was a white smoke coming out of exhaust pipes that had a very strange and strong odor. Took back to mechanic and they moved a coil. Said diagnostics showed battery was low so I had the battery replaced. Next day, car didn't want to immediately turnover upon start, check engine light came on as did the the battery light. Smoky white exhaust with odor returned. Made appointment at my local Ford dealer (had to wait slightly over a week to get in). Diagnostics and inspection showed a cracked engine block and it could not be repaired, only replaced. Service rep said it was a design flaw. My car is only a 2017 model (purchased brand new in 12/2017) and now has only 57k miles and is well taken care of. All of these car symptoms came on suddenly and and took about a month to resolve with back and forths to the mechanic and then the dealership. I was worried that the car might catch fire based on the white smoke, the odor and the check engine light continuing to come on. I spent a lot of money on the engine replacement... this shouldn't happen to a young engine with low miles. If there was a design flaw with the ecoboost engine... it should be recalled.

What component or system failed or malfunctioned, and is it available for inspection upon request? -The Engine had to be replaced due to coolant and oil leaking through the 4th cylinder into the engine itself, effectively killing it. How was your safety or the safety of others put at risk? -The car unexpectedly shook very violently, and would not properly accelerate due to the problem. Smoke clouded the street as I drove to the repair shop - and other drivers were worried for mine and others safety. Has the problem been reproduced or confirmed by a dealer or independent service center? -The problem was confirmed by an independent mechanic as well as a Ford dealer, who told me this is a common occurrence with this specific engine, though there is no recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -The Ford dealer inspected the engine and came to the same conclusion as the independent mechanic - the engine had suffered an intrusion of oil and coolant through the 4th cylinder which effectively killed the engine. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -The check engine light had been on for around a year prior. Also, the acceleration had been getting weaker and weaker.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. In addition, the contact stated there was a cloud of heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact initially called a local dealer and was informed that the vehicle could not be seen for two weeks before a diagnostic test could be performed. The vehicle was then taken to an independent mechanic where a diagnostic test was performed and a tune-up was performed on the vehicle. Despite the repair, the check engine light returned to the instrument panel. A mobile, Ford mechanic arrived at the residence to perform various recall repairs to the vehicle and the contact described the issues experienced with the vehicle. The mechanic stated that there was possibly a coolant intrusion into an engine cylinder. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000.

In early 2024 my 2017 Ford Edge began experiencing overheating. The car began slowing speeds to compensate for engine becoming too hot. Upon further investigation it was determined that my 2017 Ford Edge engine had a design flaw created by Ford Motor Company Being a retired widowed female, this was very upsetting for me. I did not have 6200.00 to replace my engine. I beleive the right thing to do is always doing the right thing. So I beleive Ford Motor Company should be held accountable, given this is their bad engine design flaw. Owners of the this model as well as other years and models of Fords have been affected. Do we have to have a fatality to recieve help? I tried to download docs. and class action lawsuits against Ford but unable to. But if I can see the class action lawsuits so can Ford. PLEASE do the right thing. This can have devistaing financial hardships. Thank you.

Coolant leaking into the cylinders. Was told by dealership this is a known design flaw with the eco drive engines. Car needs a new engine and only has 58K miles

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the fuel injectors and spark plugs were replaced; however, the failure persisted. A second diagnostic test was performed, and the mechanic discovered coolant intrusion into cylinder #1. The vehicle was then taken to a dealer where the failure was confirmed, and the contact was provided an estimate for the engine replacement. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.

Driver side rear flexible brake hose ruptured, passenger side flexible brake hose was bulging and ready to rupture. Drove vehicle approximately 2 -3 miles before brake system warning light cluster illuminated and loss of braking power occurred. Safety recall Notice 20S42/ NHTSA Recall20V-469 (May 2021) issued for front brake lines however, this appears that the rear lines should have been included as well. This vehicle has less than 84,000 miles on it.

Engine coolant leaking into engine block causing it to overheat.

Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.

Hello, I have reported this issue before and am still looking for help. My 2017 ford edge 2.0 liter Ecoboost engine leaked coolant into the cylinders causing engine failure. Ford is unwilling to recall ford edge engines from 2015 - 2019 ? It is my understanding that "Dive Brief Ford recalls over 90K vehicles for Ecoboost engine failures The recalled vehicles include six 2021-2022 Ford and Lincoln models equipped with either the 2.7L or 3.0L version of the engines." Published Sept. 5, 2024 My reason for including this article is, I am not reading there is a safety hazard, simply that there can be catastrophic engine damage. Well, I would think that the damage caused by coolant leaking into cylinders causes catastrophic engine damage, to the point of having to replace my engine. I can include numerous letters from people on the internet experiencing same problem. Please help us with recalling the 2.0 Ecoboost engine from Ford Motor Company. I will continue to beg for help as I had to replace my 2.0 Ecoboost engine. I am including another article I find interesting. AI Overview Learn more … Yes, Ford recalled the 2021-2022 Ford Edge SUV to fix a software error that could cause the backup camera to malfunction: Problem The backup camera may display a blank or distorted image, or a "camera not available" error message. This could reduce the driver's view and increase the risk of a crash. Ford says there have been no crashes or injuries related to this issue. A recall for a backup camera, are you kidding me ? How did we drive cars for hundreds of years without backup cameras. You look behind you when backing up. I replaced an engine from overheating and power loss due to coolant leaking into cylinders and NO RECALL. Please I need your help. I am a widowed retired senior female on fixed income. This has caused me a great hardship. I will continue to ask for help, please. Thank you. I have records of repairs and costs.

We have a 2017 ford edge that has developed a coolant intrusion in cylinder 2 which the dealer said will cost $9800.00. The vehicle only has 72,000 miles on it and I’ve seen several reports of this same problem on the NHTSA website. Has this problem had a recall or possibly a future recall? I realize there is not one on our particular vehicle and was wondering why. We are concerned for our safety as we are seniors and if the engine fails what we will do.

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 55 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #2 had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The VIN was not available. The failure mileage was 100,000.

My check engine light has come on twice in the past month. I was told the first time it was my spark plugs and that possibly coolant was leaking into the head gasket. They fixed my spark plugs and the light went off. A month later the light comes on. Turns out coolant is leaking into the head gasket which is a KNOWN COMMON PROBLEM IN FORD CARS! When I called Ford they were not shocked to hear this. They even told me how often they see it and the guy I talked to said he doesn't understand how there is not a recall. I was told how extensive and expensive the repairs are and that I should just get a new car. My car is well maintained, less than 100,000 miles and less than 10 years old. I have gotten 3 other opinions from mechanics who have said the same thing. They say this is a COMMON problem in Fords and they see it constantly. Shame on Ford for letting it go this long. I will never purchase a Ford again and tell everyone I know to never purchase one.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #4 was misfiring due to coolant intrusion through the cylinder wall. The dealer related the failure to TSB Number: 22-2229 and determined that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the vehicle was not covered under warranty. The failure mileage was approximately 58,928.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. In addition, when attempting to accelerate, the vehicle would hesitate and jerk before accelerating. The vehicle was taken to the dealer who diagnosed that there was a misfire with cylinder #3 due to coolant leaking into the cylinder. The dealer stated the failure related to the Technical Service Bulletin 22-2229 however the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was 87,000.

The engine coolant leaks into the pistons due to cracked cylinder wall Car is goes through coolant very quickly which may cause the engine to overheat or catch fire. There is no noticeable leak from outside the vehicle and is not obvious the coolant gets low/empty very quickly Vehicle has been inspected by Ford Dealership and a third part mechanic, both confirmed the coolant leak and cracked cylinder wall A check engine light came on, but it was for misfires in the engine, not identifying the coolant leak. (Coolant in the cylinder caused car to misfire on start up)

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the low coolant pressure warning light was illuminated. Upon closer inspection, the contact had not seen any leaks, but the coolant level was very low. The vehicle was taken to a local dealer where it was diagnosed that there was coolant intrusion into in the engine. The vehicle was not repaired due to the vehicle not being under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.

EVAP SYSTEM PURGE VALVE PROBLEM AFTER FILLING GAS TANK AND LEAVING STATION, VEHICLE STUTTERING AND STALLED ON ROAD (SAFETY ISSUE). I HAD TO WAIT TO RESTART AND THEN GIVE IT GAS AND BRAKE AT SAME TIME TO GET CAR MOVING. ENGINE LIGHT APPEARED. TOOK VEHICLE TO O'REILLY AUTO PARTS STORE [XXX] FOR DIAGNOSTIC SCAN OF PROBLEM. CODE WAS P1450 UNABLE TO BLEED UP FUEL TANK VACUUM REPAIR CANISTER PURGE VALVE/SOLENOID. TOOK VEHICLE TO FORD DEALERSHIP ON [XXX] WITH INFORMATION ON CODE. FORD CONFIRMED REPAIR WAS REQUIRED. I GOOGLED THE ISSUE AND NOTICED FORD HAS RECALLS FOR THIS PROBLEM AND ASKED IF MY VEHICLE WAS COVERED. FORD SAID "UNFORTUNATELY YOUR VEHICLE IS NOT INCLUDED", SO I HAD TO PAY FOR REPAIR. NO CHOICE AS THIS PROBLEM IS A DRIVING SAFETY ISSUE. IT APPEARS FROM njtsa.GOV AND OTHER WEBSITES THAT MANY OTHERS HAVE COMPLAINED ABOUT THIS PROBLEM ON THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was informed by my mechanic, that due to a design defect, antifreeze was leaking into the engine block of my car. They said that the engine might explode and a new one was over $7000.00

Engine light on loss of engine coolant and engine miss fire.

The vehicle check-engine light is on and it idles rough at startup. Ford dealer inspected and reported coolant had leaked into the engine. This put my family and others at risk as a potential fire hazard due to overheating.

I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.

The contact owns a 2017 Ford Edge. The contact stated that while driving 35 MPH, the engine overheating message was displayed. The vehicle failed to accelerate over 20 MPH. The contact stated that several unknown warning lights were blinking, and a beeping sound was heard. The vehicle was taken to an independent mechanic and the contact was informed that there was coolant and oil mix in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

The contact's friend owns a 2017 Ford Edge. The contact stated that the vehicle was driving rough. The check engine warning light was illuminated. The contact stated that while driving at undisclosed speeds, the engine was overheating, and the vehicle was sputtering. Additional coolant was added to the reservoir, but the coolant was quickly consumed. The vehicle was taken to the local dealer, where it was diagnosed and determined that the engine was misfiring. The vehicle was consuming coolant, and the engine needed to be replaced. The contact stated that the failure was related to TSB: 19-2208. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

The coolant is leaking into the engine. This has been reported more than 900 times and Ford has yet to issue a recall or make people aware of the issue. This can be hazardous breaking down on the highway and especially when traveling alone with areas having no cell service. On 4/4/2024, I was on my way to the office when my car started overheating out of nowhere and went into low power mode. Cars zooming past me because I couldn’t keep up is very dangerous. I was stuck and couldn’t get over anywhere. On 4/10/24, I’m told to get proof that I had routine maintenance done to my car and on 4/11, I was told the engine needed replacing. It was acknowledged that this is a known issue.

Purchased [XXX] 2017 EDGE SEL AWD TWIN SCRL 2.0L ECOBOOST ENG. The FORD PREMIUM CARE plan was purchased for additional $2595.00. [XXX] with 54899k miles, check engine light appeared, the red wrench appeared on the MIL, cooling fan running on high and harsh shifting. Diagnosed with transmission failure and replacement, completed on [XXX] at PARADISE FORD IN COCOA FLORIDA. On [XXX] , 108746k miles the check engine light appeared on the dash. Diagnosed AT BILL MARSH FORD GAYLORD MICHIGAN as PO302 and PO316. Known TSB [XXX] 2.0L ECCOBOOST COOLANT IN CYLINDERS. running rough and shudder. DIAGNOSED AT SECOND DEALERSHIP ON [XXX] WITH SAME CONCLUSION. PO302 PO316. After checking the ECO system it was determined that #2 sparkplug was seized with coolant leaking into the cylinder. Plug was removed and replacement of long block recommended. After further investigation a known technical issue is present in that component, a class action law suit is pending, (Quill and Arrow Law) and a recall pertaining to the failure of 2.0L ECCOBOOST ENGINE. The car is no longer reliable for daily basic transportation unless the 2.0L engine is replaced. With only 108k miles on the car I feel another 100K miles is feasible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Purchased 2017 Ford Edge new from Ford dealership. Vehicle maintained by same dealer since new. At approximately 81950 miles the check engine light appeared. Error codes indicated cylinders 2 and 4 were misfiring. All four spark plugs and coils were changed and engine light cleared. Approximately 5 lays later it reappeared and engine ran ruff. Took vehicle to a ASE certified shop that ran a diagnosis indicating several codes. Further investigation revealed water in number 2 cylinder. Was informed by shop tech that there is no repair as engine block design is faulty. Returned to Ford dealer and was informed that engine would need replaced at a cost of $10,000. Drove vehicle for a few more days (approx. 100 miles) during which on 3 occasions the engine would suddenly run ruff and stop resulting loss of power steering and brakes. - engine failure, yes available for inspection - engine stopping, loss of power steering and power brakes - yes confirmed by dealer and independent service center - yes, check engine light and engine running ruff (81950 miles)

My 2017 Ford Edge has a 2.0 ecoboost engine with a known defect problem. Antifreeze is leaking into the cylinder which could cause it to overheat and a potential fire. It has been checked at two separate FORD dealerships, and they both confirm the same issue. The yellow multi dash lamp has gone on and stayed on since the incident occurred. The first incident was on 4-3-2024.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle was shuddering. The contact stated that the failure occurred while at a complete stop and depressing the brake pedal. Two unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty torque converter. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 17V427000 (Power Train) and 18V390000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.