2022 Ford Edge Complaint Log

The contact owns a 2022 Ford Edge. The contact stated while driving at an undetermined speed, there was wind coming from the passenger's side rear window. There were no warning lights illuminated. The vehicle was taken to the local dealer who heard the sound, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a case number and referred him to the NHTSA hotline. The failure mileage was unknown. The VIN was not available

The Ford Edge Sync 4A system has a random system lockup and reboot issue since delivery. The vehicle has been examined by the leasing dealer's service department and they were unable to resolve the concern. The service tech writes in the service report "The Ford is investigating software issue with Sync 4 in Edges". In multiple communications with Ford Customer Support dept and the leasing dealer service manager, the issue is known, but THERE IS NO RESOLUTION PLAN ISSUED BY FORD. The issue has existed since vehicle delivery. The effect of this issue is that all functions of the Sync system are disabled for minutes while the system locks up (the touch screen becomes completely unresponsive) and the system reboots. Phone calls are terminated, the backup camera is disabled, and driver attention is diverted while trying to determine what is going on with the Sync system and the aforementioned functional issues.

The contact owns a 2022 Ford Edge. The contact stated that the liftgate of the vehicle would inadvertently close on its own while loading or unloading the truck. The contact stated that the liftgate had closed on her back persistently on one occasion. The contact stated that she immediately reached out to the liftgate manual button and the liftgate elevated. There was no further information provided. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that they could not duplicate the failure. The vehicle was then taken to a second dealer, Folsom Lake Ford (12755 Folsom Blvd, Folsom, CA 95630), who informed the contact that they could not duplicate the failure. The dealer also advised the contact that they could not make the liftgate only operable through the manual button as all the electrical wires systems of the liftgate were connected. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 1,181.

The Yakima roof rack system (base clips, towers and bars) were attached to the roof of my husband's new 2022 Ford Edge. Our Thule Hullavators and 2 eddyline kayaks were also on the roof rack. It was all secure and properly installed. After 90 min heading north on I75 the front passenger clip failed sending the entire roof rack flying. We pulled over immediately and one kayak landed, still attached to the bars, in the left 2 lanes of the highway while the 2nd kayak landed in the middle of the highway, close to the right 2 lanes. We ran out into the freeway to get the kayak out of the road and are very lucky that no one hit it, was hit by it or hit us in the process! One of our kayaks is a complete loss, the roof rack system, including the Thule Hullavators are also a total loss and there is damage to the roof of the car as well. We are working with State Farm to repair the car There was zero warning this would or could happen though afterwards we have been able to find complaints on the Better Business Bureau regarding this exact thing happening to other people! Needless to say we are very upset and saddened by the loss of our property. Any help you can offer is greatly appreciated as clearly there are others who have been harmed in this way by Yakima's product. More pictures are available if needed.

The hands-free power lift gate was inadvertently activated while I was placing items into the back of the vehicle, and hit me in the back, and the back of my head. This happened three times. The dealer told me that Ford relocated the foot sensor farther towards the back of the vehicle following consumer complaints that it was too hard to active with your foot, as you had to extend your foot too far under the vehicle. This has now caused the lift gate to descend while you are loading/unloading cargo, without you intentionally activating it. This can pose an injury danger when the lift gate hits your back and/or head suddenly. The dealer deactivate the sensor for me, but Ford would not pay to have this done. The dealer did not charge me, and considered it a courtesy. This is an engineering fault that should be corrected by Ford before unsuspecting users are injured when the lift gate suddenly, and unexpectedly, closed down on them. I found Ford's attitude towards the dealer was arrogant. Apparently they are unconcerned about user injury.

The contact owns a 2022 Ford Edge. The contact stated while her son was driving approximately 40 mph, another vehicle turned into his lane and he attempted to apply the brake pedal but still crashed into the vehicle. The air bags did not deploy. The contact also stated the SOS system did not function either. The driver sustained injuries on his head, back, right wrist, left elbow, and left knee. The driver sought medical attention at the emergency room. A police report was filed. The vehicle was not drivable. The vehicle was towed first to a towing lot and then to a collision shop. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 2,000.