2013 Ford Escape Complaint Log

The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled and lost motive power. No warning lights were illuminated. The vehicle failed to restart and was towed to an independent mechanic, where the failure could not be duplicated. The mechanic advised the contact to tow the vehicle to a local dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

The contact owns a 2013 Ford Escape. The contact stated that while driving, the steering wheel became difficult to maneuver. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic where it was placed on a diagnostic machine and produced an unknown code indicating that the power assist was faulty. The vehicle was not repaired. The dealer and manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 80,000.

The contact owns a 2013 Ford Escape. The contact stated while driving 35 MPH, the vehicle stalled. The contact was able to restart the vehicle and drive to her residence. The contact took the vehicle to an independent mechanic, where the vehicle was diagnosed, and it was determined that the housing unit and the thermostat needed to be replaced. The vehicle was repaired but continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle to the local dealer, but the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The contact towed the vehicle back to the independent mechanic and was informed that the coolant sensor and the regulator needed to be replaced. The vehicle was repaired but continued to experience the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) and 12V310000 (Electrical System) however, the VIN was not included in the recalls. The manufacturer had been informed of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Escape. The contact stated while driving 25-30 MPH, the check engine warning light illuminated. The contact was able to drive to her residence where she parked the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the engine wiring harness needed to be replaced. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.

Coolant leaked from head gasket and into cylinder which caused internal engine failure. Corwin Ford has confirmed this and wants $12,302.67.

The contact owns a 2013 Ford Escape. The contact stated while test-driving the vehicle at various speeds with the vehicle in sport(S) mode, the vehicle jerked, was hesitating, and failed to shift as intended. The dealer advised the contact to not drive the vehicle in sport(S) mode. The contact followed the instructions; however, the failure persisted while driving. The dealer was notified, but the vehicle was not diagnosed or repaired. Additionally, the contact stated that there was stagnant water in the spare tire wheel well in the trunk. The contact also noticed that there was water leaking on the front driver's side seat belt and on the front driver's side floor. The vehicle was taken to the dealer, where an intensive water entry testing was performed, and unknown related repairs were made. The vehicle was taken to several transmission specialists, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 151,000.

I noticed the smell of gas when I parked one night. The next day after I drove it the smell of gas was very strong. I stopped the car and checked under the hood. The fuel line that connected to the fuel rail was leaking gas onto the engine. I consider myself lucky that it did not catch on fire. Ford did a recall for this years ago from what I have learned from the internet, but for some reason mine was not recalled. I have ordered the new fuel line and waiting for it to arrive. I have removed the leaking fuel line and have it if you would like to examine it.

The contact owns a 2013 Ford Escape. The contact stated while driving 25-30 MPH with the windows closed, he noticed that exterior noises were louder than usual. The contact drove to his residence. Upon inspecting the vehicle, the contact noticed that the front driver's side door was slightly ajar and failed to latch properly. The contact attempted to close and lock the door but the failure persisted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware of NHTSA Campaign Numbers: 16V643000 (Latches/Locks/Linkages) and 20V331000 (Latches/Locks/Linkages) that he associated with the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recalls. The failure mileage was approximately 211,000.

The contact owns a 2013 Ford Escape. The contact stated while starting the vehicle, the steering wheel was locked without warning. The contact turned off and restarted the vehicle several times and the vehicle started operating normally. On another occasion, the contact started the vehicle and the steering wheel locked with the steering assist fault and service now message displayed. The vehicle was not diagnosed. The manufacturer was contacted and stated that the VIN was not under recall. The failure mileage was 112,287.

The engine shut off going down the road. The car started to beep letting me know that my transmission was not in park. I had to put my car in park and proceed to restart it. I could have been rear ended and my life could have been taken. I noticed it in September when I first got the car.

The contact owns a 2013 Ford Escape. The contact stated while her husband was driving 30 MPH, the vehicle failed to respond upon depressing the accelerator pedal. The brake pedal was depressed but failed to respond. Additionally, the gear shifter was stuck, and the contact's husband was unable to change gears. The check engine warning light was illuminated. The contact's husband veered to the right lane and the vehicle stopped independently after several yards. The contact stated that the vehicle rolled forward while parked. The contact's husband restarted the vehicle and drove to the nearby residence. However, upon driving the vehicle to the dealer the following day, the failure reoccurred. The vehicle was towed to the dealer, where the recall repair of NHTSA Campaign Number: 22V413000 (Power Train) was completed; however, the failure reoccurred the same day. The vehicle was taken back to the dealer, where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer for second opinion. The vehicle was not repaired. The failure mileage was approximately 122,000.

More times than not, the car is stalling when started. It will stall or near stall when driving. No warning lights come on when this is happening. I have noticed that when the car started doing this, that the controls for the dashboard are now not working properly. For example; when you try to reset the trip milage, it will go through all settings on board and you are not able to reset anything. This has been on going since the odometer has hit 58,000 miles. The stalling of the engine is happening more and more frequently. I have had it to several repair shops, and no one can tell me why, even though they have witnessed it stalling.

The contact owns a 2013 Ford escape. The contact stated while driving 55 MPH, the accelerator pedal was depressed but the vehicle failed to respond. The contact stated that the vehicle only responded while driving 75 MPH. There was no warning light illuminated. The contact stated that the failure reoccurred while driving uphill. An unknown dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 109,000.

I picked my car up tonight from Haley’s in FarmVille va they fixed my door latches due to recall on latches. I told Them prior to dropping it off that the ABS light and traction control light and engine coolant light keeps coming on. When I pulled out the parking lot I almost got rear ended because the car didn’t want to go it was moving so slow I had to slowly make myself across the road into kfc parking lot without getting hit. Haley refuses to fix these problems bc the light automatically goes off on its own and they say it’s got to physically be on for them to fix it through recall but it keeps coming on whenever I have the car In my possession and it’s very dangerous

The electric power assist stopped working and almost caused my wife to hit another car. You cannot steer this car if the power assist isn't working, lots of complaints about this issue but nobody is checking into it, if this isn't a safety problem than there isn't any reason for you to be in business for you are not recognizing a serious problem, I know a little door latch is important but no where close to this problem. can you imagine going down the road at 60 miles per hour and your steering goes out. also the cross over on the rear suspension must be made of low grade tin for it has completely rotted away, this crossover holds the rear suspension. I know nothing will happen with this but at least I got to vent, Thanks

The contact owns a 2013 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated. The vehicle then started losing motive power and would not accelerate properly. Additionally, the vehicle experienced bucking, and hard shifting, and there was white smoke coming from the exhaust. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 100,000.

The contact owns a 2013 Ford Escape. The contact received notification NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that on numerous occasions, the vehicle was shifted to reverse(R) however, the vehicle instead shifted to drive(D). The contact also stated that when the vehicle was shifted into drive(D), the engine revved and the RPM’s increased rapidly but the vehicle failed to respond as needed. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,744.

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle almost stalled. The contact stated that the check engine warning light was illuminated with a warning light flashing, indicating for the driver to pull over and stop. The contact stated that she was able to coast to into a parking lot with the engine was running; however, the vehicle would not exceed 15 MPH. The contact stated that the engine temperature gauge was in the RED. The contact had the vehicle towed to a dealer, where it was diagnosed and recommended that a valve in the A/C and radiator hose be replaced. The vehicle was repaired. The contact stated that the vehicle failure had reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The 6F35 transmission that are in the Ford Escapes are the worse transmission Ford has ever made and I have a 2013 Ford Escape and also work at a automobile repair shop and there are at least 3 or 4 Escapes that are brought us a day including mine that have to have the transmissions replaced. I have always been a Ford woman but I will never purchase another Ford after all the problems I have had with this Escape and the transmission which went out on me with no warning and pulled off from a stop sign and it would not accelerate and almost go hit by two cars because I couldn't move. I have had to replace my transmission and has only 12,000 miles on it and I think Ford needs to do something about all the Ford Escape owners and the 6F35 junk transmissions.

The contact owns a 2013 Ford Escape. The contact stated the vehicle was taken to the local dealer for an unstated recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The transmission warning light was flashing. The vehicle was able to be restarted and was taken back to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 149,000.

The contact owns a 2013 Ford Escape. The contact stated when he started the vehicle in the morning, the vehicle was idling roughly, and clouds of white smoke was coming from the exhaust pipe. The contact stated that once the vehicle had warmed up, the smoke would stop. The contact stated no warning light was illuminated. The contact stated that additionally, he would lose forward momentum and he saw that the check engine warning light was illuminated. The contact stated that he checked the vehicle and became aware that the coolant reservoir was consistently low and needed to be refilled. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2100 (Engine and Engine Cooling). The failure mileage was approximately 160,000.

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the steering fault message displayed. The vehicle was towed to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 157,000.

I bought my 2013 Ford Escape used in 2020 with 76,000 miles from a local Chevrolet dealer. They did not offer me a warranty on the vehicle and told me that they would not assume responsibility for it should anything break. At the time of incident, it only had 82,000 and I kept up with regular oil changes. On the day of the incident, I had been driving at about 45mph and came to a stop at a red light. When I went to accelerate as the light turned green I heard a strange noise and then the car stalled out with no other warning; no lights were lit up on the dash prior or during the stall out. I could not get the car to turn over at that point and I was stuck in the middle lane on a major highway. I had cars going all around me, with a large truck headed towards me, which had to swerve to keep from hitting my car. My mother was in the car with me and we were afraid we would be hit by oncoming traffic. Finally someone stopped to help and pushed me into a parking lot. I had the car towed to a mechanic where he has diagnosed it as engine failure.

The contact's daughter owns a 2013 Ford Escape. The contact's daughter received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the gear shifter was unable to shift into the intended gear. The vehicle was diagnosed by an independent mechanic at the daughter's residence. The mechanic informed the daughter that the transmission shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Escape. The contact stated while his wife was driving at an unknown speed and approaching a traffic light, the vehicle began decelerating independently. The contact stated the engine started overheating and the check engine warning light was illuminated. The driver was able to park safely at a nearby parking lot. The contact added coolant and continued driving the vehicle to her destination. The contact stated that the coolant was leaking into cylinders #1 and #2. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V583000 (Engine) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 114,000.

On a daily basis my 2013 Ford Escape keeps stalling in the middle of the highway with no warning while driving at various speeds. I do not know what component or system is failing. Several mechanics have tried to resolve the issue with no success. The engine just suddenly shuts off and this is a very dangerous situation for me and everyone else on the highway. I was almost hit by a semi truck today due to this issue.

After getting home from oil change, I looked at paperwork. It said swollen lug nuts !! No one ever came and discussed this with me while I was there. I called service dept. and was told to get them changed and not to drive until I did. I asked why no one ever came and told me while I was there and was told they couldn't change them Just go to o'reillys and get new ones ???? I will not be going back to this sad excuse of a dealership. I purchased vehicle there, so have always used them, but no more.

The contact owns a 2013 Ford Escape. The contact stated while starting the vehicle in the morning, there was a large puddle of coolant accumulated underneath the vehicle. The contact stated that the leak had become constant, and she had to always keep a gallon of coolant in her vehicle. The contact stated that the "engine coolant low" warning light was illuminated. The contact had taken the vehicle to an independent mechanic who was not able to determine the cause of the failure. The vehicle had not been repaired. The independent mechanic advised the contact that the engine coolant failure might be related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 119,000.

I would like to report this extremely dangerous incident I had with my 2013 Ford Escape with the 2.0 engine. I parked my car and went shopping. The car was running fine. I returned about a half hour later. When I started the car the engine revved up to 5000RPM all by itself and stayed at that RPM even though I didn’t have my foot on the gas pedal. I had to tap the gas pedal to get the engine RPM down to the correct idle speed. I was glad the car was in park and not drive. I could have gotten in a terrible accident and maybe have killed someone. I contacted Ford customer service to see if they had a recall for this problem. My case number is 37993624. They told me there wasn’t any recall. They told me that I should take the car immediately to a Ford service center to get it checked out. The agent tried to make an appointment for me at the closest service center near me, Premier Ford located at 1072 East 49 Street Brooklyn NY 11234, but the lines were busy. I told her I would take the car there the next morning. The Ford center did a diagnostic check on the engine and told me they couldn’t find the problem or reproduce it and there were no codes in the system. They suggest I change the Throttle Body and the gas pedal assembly. They said it was only a guess but that could have been the problem. I did as they suggested and had the Throttle Body and gas pedal assembly replaced. Since they didn’t actually find the problem every time I drive my car I wonder in the back of my mind if it’s suddenly going to shoot out into traffic all by itself. 1-The vehicle is available for inspection on request. 2-The engine has not been inspected by the Ford Company. 3-There was no warning of the problem before it happened. *The service adviser at Ford wrote the problem wrong. He wrote that I shut the engine and restarted it. That’s not correct. I just tapped the gas pedal and it went down to the correct idle RPM.

The engine has a coolant leak which is causing smoke to emit from the muffler pipes when started. The vehicle always seemed to burn off coolant in a way that was normal. I purchased the car in 2016. But I never had warning lights. Despite that, we (myself and my mechanics - I have gone to two) have tried to find the leak for several years, including changing hoses & seals. However, now the check engine light is on, and within the same day of the warning light, there is now smoke coming out of the muffler when engine is started. It disperses quickly but I am afraid this is some kind of fire hazard. I do not smell anything burning but this is a hazard I need to report.

The contact owns a 2013 Ford Escape. The contact stated while driving 40 MPH, the brake pedal was hard while being depressed. The contact placed both feet on the brake pedal and shifted the vehicle into neutral(N) and was able to safely pull to the side of the roadway while the vehicle slowed down. The vehicle was towed to the dealer and the contact was informed that the vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 113,000.

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 25 MPH, the vehicle was unable to accelerate to exceed 25 MPH. There was also a knocking sound coming from the engine. There were no warning lights illuminated. The contact drove the vehicle safely to her residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

I believe my car has the same issue noted on Ford Recall 12S39 (NHTSA Campaign #12V431000). My car's mfg date is 09/12 and my independent mechanic says that my vehicle has the same coolant issues noted in the recall, but the recall date only applied to vehicle with mfg date of 08/12. I would like to see how my mfg date can be included in the recall.

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was unknown. The VIN was not available.

We have had to replace vacuum pump 4xs ,had multiple engine repairs done, turbo replaced ,jumped time 3xs, replace ABS sensor 2xs, wheel bearings 2xs, CV axels 2xs, since day 1 has been blowing lights in turn signals and brake lights, wiring issue, have replaced control arms,tie rods,tie rod ends, and so much more, have had transmissions since day one, needs evap system repaired again, transmission replaced a second time, having power reductions, and this vechiile has costed us over 12,000, Have been informed of 2 recalls Time frame 12/2015 to current date.

The contact owns a 2013 Ford Escape. The contact stated that on several occasions, the engine coolant was low. The contact would have to continuously put coolant in the engine. The engine coolant light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant plug needed to be replaced. The manufacturer was notified of the failure and informed the contact that there was no recall. The failure mileage was 161,825.

While driving vehicle it would start shuttering. Took it to dealer who stated the transmission was bad. Vehicle had 91000 miles on it. I asked why the transmission was not serviceable and was told it was a sealed unit. The repair cost $8900.00 for new transmission. Took 3 weeks to get it repaired. Asked several times when in for oil change to service the transmission, each time I was told it was a sealed unit and couldn’t be serviced. Had it been able to be serviced I don’t think the problem would have been as bad to have to have transmission replaced.

The contact owns a 2013 Ford Escape. The contact stated while attempting to park the vehicle, the gear shifter became stuck in the sport (S) position and the vehicle began to roll backward. The contact was able to move the gear shifter into park (P) position but the vehicle would not turn off and the message "Shift to Park" was displayed. The local dealer was contacted and informed that the parts for the recall repair of NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 117,000.

August 8,2022 my 2013 Ford Escape displayed my engine temperature was high temperature & to stop safely. Had the truck towed & the dealer stated it codes were coolant hose C value, coolant hose & sensors. They fixed it all it drove good for 2days & the same thing happen again saying the engine was over heating but it wasn’t. It had coolant in it & was not leaking anywhere. Did another diagnosis it still saying the same thing. Problem not fixed

Due to leaking coolant and overheating. I had to get engine and transmission work done that totaled over $10,000 worth mechanical work. I also had to get suspension work which is also include it the total of being over $10,000.

Transmission Shifter cable, my car is stuck in park and will not shift into drive or neutral. I can not use it and need it fixed asap.

Long Block replacement due to design flaw with 1.6L eccoboost engine. Engine failure occurred at 59,000, despite having every safety recall addressed and regular servicing by Ford. The design flaw, as I have leaned is due to a channel carved into the block between the cylinders. The resultant notch in the head gasket, reduced the gasket surface contact. This engine has a history of overheating, subsequent gasket failure, cracked engine blocks and ultimately Ir-reparable cylinder wall scoring. Because the car is no longer under warranty, Ford has refused to cover any part of the replacement cost. This issue has occurred with many hundreds of eccoboost engines--all related to the early defective design in Escape models 2010 - 2021. It took six months for Ford to deliver the new long block. The repair and associated costs to rent a vehicle, prior to the dealer making a loaner car available exceeds $10,000. With so many fatal failures over the entire line of eccoboost engines and several class action lawsuits for this very issue, this should have been a recall.

The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter into reverse(R), a message to “Shift to Park” was displayed. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Escape. The contact stated while driving 60 MPH, a low coolant warning message appeared on the instrument panel. The contact pulled over and checked the coolant reservoir which indicated that the coolant was low. The contact attempted to resume normal driving; however, the temperature gauge indicated that the vehicle was hot as the vehicle began to stall. An engine warning message appeared on the instrument panel as the contact pulled over. The contact walked to the nearest store to purchase coolant and replenished the reservoir; however, the stalling continued as the check engine warning light appeared on the instrument panel. The contact was able to reach his destination despite the many engine stalls and vehicle restarts. The contact continued driving the vehicle; however, he noticed that coolant had started to leak from the engine. Upon investigation, the contact discovered NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) which he linked to the failure. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 128,000.

The contact owns a 2013 Ford Escape. The contact stated while the vehicle was parked, it inadvertently started rolling while the engine was not running. The contact's wife was in the vehicle while rolling. The contact attempted to stop the vehicle; however, he was stuck between the driver's door of the vehicle. The vehicle crashed into another vehicle and damaged its front bumper because the nearby vehicle was backed in at the parking lot. The driver's door was bent up to the front fender and the passenger door was damaged, in addition, to the possible front driver-side fender. There were no warning lights illuminated. The air bags were not deployed. There were no police on the scene, or report filed. The contact was taken to the emergency by a family member. The contact also damaged his eyewear. The contact left and right heels were scraped, along with bones damages, the right, and left leg shingles, and the right eye. The contact received medical treatment for his eye and legs and both heels. The contact still receives medical treatments. The failure was related to the recall of NHTSA Campaign Number 22V413000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 104,000.

Car keeps stalling without warning while driving. Inconsistent stalling with NO WARNING! Car restarts without problem, but the stalling is dangerous!!!

The transmission failed at an intersection . The car wouldnt go into gear, the car would start to shake, care has gone backwards & having to use to E-brake to ensure vehicle is parked. My safety was put at risk at a intersection and the vehicles behind and in front of me were at risk of accident. Not safe to drive. The dealership sent out a recall on that vehicle and on NHSTA you can also see the recall and affected parts. Same issues experienced stated in the recall. Vehicle was brought to dealer ship but not inspected due to dealership waiting for part. No previous warnings. Just the incdent that put people at risk.

The contact owns a 2013 Ford Escape. The contact stated that while starting the vehicle, the message "Steering Assist Unavailable" displayed and the steering wheel seized. The contact turned off and restarted the vehicle and the message disappeared and the steering wheel regained functionality. The vehicle was taken to the dealer and was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not yet repaired but was in the process of being repaired. The manufacturer was made aware of the failure and a complaint was filed. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 60,000. The VIN was not available.

The contact owns a 2013 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle inadvertently shifted into gear. The contact then attempted to shift to drive(D) however, the vehicle was inoperable and made an abnormal noise. There were no warning lights illuminated. The vehicle was towed to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure was related to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was 103,000.