2013 Ford Escape Complaint Log

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and the overheat fault message was displayed. Additionally, an abnormal antifreeze odor was detected while driving, and the contact had to keep adding antifreeze occasionally. The vehicle was taken to an independent mechanic, who diagnosed that the cylinder head cup plug was leaking antifreeze. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was approximately 58,900.

My car only has 44K miles on it. It has stalled out in traffic 3 times in the past 90 days. There are NO check engine lights. If I put it in neutral it will start back up just fine and continue to run fine. I took it to my local mechanic and he said it appears to be due to a recall on some Ford vehicles with the wiring harness. I contacted a Ford Dealer and the Ford motor company and they tell me that this recall does not affect my car. The recall is (14S17-S1.) I am reporting to you because I believe this recall affects more vehicles than what Ford originally had listed for this recall.

Drivers side rear door failed to close after opening/ would not latch. Took the car to a local dealership and after a week of being told it was being fixed was then told the parts were not available until 5 weeks later and that no loaner car was authorized by the dealer. So 7 weeks wait for parts is not reasonable by any std for a domestic car made within the past 10 years.bad faith, no repair no remedy offered.

The contact owns a 2013 Ford Escape. The contact stated that while driving approximately 40 MPH the messages "Engine overheating" and "Coolant level low" were displayed. The contact stated that the vehicle decelerated from 40 MPH to 5 MPH. The contact had coasted to the side of the roadway and waited for approximately an hour for the engine temperature to cool down before continuing to drive. The failure had occurred 3 times. The contact stated that during one failure, in addition to waiting, the coolant level was refilled above the suggested fill line and the vehicle regained proper function. The vehicle was taken to an independent mechanic where it was determined that coolant was leaking into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Numbers: 12V551000 (Engine and Engine Cooling) and 12V431000 (Engine and Engine Cooling). The contact was referred to the dealer. The dealer was contacted and it was confirmed the VIN was not included in the recalls. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.

The contact owns a 2013 Ford Escape. The contact stated that on various occasions, she noticed that the coolant level was low but had not seen a fluid leak. The contact then stated that after starting the vehicle, the message that the engine was overheating was displayed and the temperature gauge rose rapidly. The vehicle was towed to an independent mechanic, where it was diagnosed that there was a coolant leak, and the coolant was refilled. The contact was advised to take the vehicle to a local dealer for further diagnostic tests and repair. The contact made a local dealer aware of the failure; however, the vehicle had not been taken to be diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 86,000.

The contact owns a 2013 Ford Escape. The contact stated while starting the vehicle, the check engine warning light illuminated, and the engine coolant low message was displayed. The vehicle was taken to an independent mechanic, who replaced the engine sensor; however, the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the coolant bypass valve, but the failure persisted. The contact added coolant to the reservoir. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle had previously been repaired under NHTSA Campaign Number: 13V583000 (Engine). The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

While accelerating the car repeatedly hesitates, but keeps on going. It is like a hiccup, never stopping. Called the dealer he wanted to charge me for a diagnosis and could not promise me that my care would be serviced in a timely manner. (this was not the dealer I purchased the car from)It was one closer to my home. I have a warranty from the Purchasing Dealer. I purchased the car on 8/2/2022.

Around 6,000 2013 Ford Escapes were recalled for a coolant leaking / hose issue that could cause a fire in the engine. My car, according to your site, was not one of them. However, I have experience the coolant issue and tried to repair it on multiple occasions, but yesterday the issue caused my car to leak coolant all over the engine and shut down completely. I am confident this is the same issue the other cars were recalled for.

I took my car to Ford they said it was leaking oil into the turbo and I will need a total engine replacement no oil low indicator light came on my car started knocking and I shut it off right away at the dealership they said oil was leaking into the turbo and when they drain the oil there was metal in my oil plan total engine replacement will cost me $10,000

The fuel line caught fire while driving under normal load. There is no active recall on this model any longer, but had one years ago for same issue. This vehicle has 89k miles, serviced regularly, and fire

Our 2013 Ford Escape was recently taken in to a Ford Dealership for recall 22s43 transmission shifter cable bushing. The service team performed a replacement of shifter cable bushing, installed a protective cap, and adjusted the shifter as per recall. A few weeks later the transmission fault signal came up on our dashboard and the car would not shift into gear and it had to be towed home. Could the replacement have been faulty or not installed correctly, considering there were no reports of transmission issues when the vehicle was taken in to the dealership.

The contact owns a 2013 Ford Escape. The contact stated that after restarting the vehicle, it was discovered that the power steering had failed, and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed that steering rack was faulty and needed to be replaced. The vehicle was repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 113,000.

Power steering loss on start up. When starting the power steering is absent for the first 2 min. then it operates fine with one instance of brief stiffness. taking to independent mechanic and will consult with loacl dealer.

The contact owns a 2013 Ford Escape. The contact stated that while his brother was driving at an undisclosed speed, he depressed the brake pedal however, the brakes failed to engage. No warning lights were illuminated. As a result, the contact’s brother swerved off the road but was able to engage the parking brake. The vehicle was towed to the residence. The vehicle was then taken to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 161,905.

Always adding coolant, shook on start up, white smoke, eventually completely died which was inspected and had multiple repairs; reconditioned cylinder head, replaced water pump, thermostat and housing, timing belt, headset and head bolts, replace oil filter, fill oil and anti freeze, new battery. Total cost to fix was $3,367.98. The car is available for inspection upon request. Now after paying for all of those repairs, I am once again having the same problem with the car 1.5 years later. There have been no warning lamps either and it’s been going on for over a year and has been serviced for the same reason in the past. There are many other happenings that have happened revolving around failure of the engine system that have significantly affected the safety of myself and others, most recently extreme exhaust that was emitting a gas and burn type smell and the car was shaking heavily at idle.

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The contact stated that there was smoke coming from underneath the hood. Additionally, the contact stated that the engine was consuming an excessive amount of coolant. The vehicle was taken to an independent mechanic, who stated the vehicle needed to be taken to an authorized Ford dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,055.

The contact owns a 2013 Ford Escape. The contact stated while starting the vehicle, the engine overheating warning light illuminated. The contact checked the coolant level, and the coolant reservoir was full. The vehicle was taken to the dealer to be diagnosed and the contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 130,000.

My wife and I bought 1 new 2013 Ford Eco Boost 1.6 liter Ford Escape in 2013. In the last 2 weeks the engine/ cylinders went bad. upon further investigation, I found numerous online complaints and a Class action Lawsuit filed against Ford for coolant leaks that infiltrated the motor and destroyed #2 and #3 cylinders. The cost of repair is more than the value of the car. Ford has known about this problem according to the online articles and has failed to fix or recall the engines based upon this problem. My engine experienced the same problems posted online. Ford told me nothing about the engine except for the cylinder failure but not the possible causes. I had to walk away from the car, Both my wife and I are retired and on a fixed income. I think Ford should bear some responsibility for thier lack of concern over the quality of these engines! There were no prior warnings to this engine failure until the actual incident occurred!

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle overheated and stalled. The message "Warning. Pull Over" was displayed. The contact stated that she waited 10-30 minutes for the vehicle to cool down. The vehicle was then restarted and operated as needed. However, the failure reoccurred several times while driving. The contact stated that the vehicle was towed several times due to the failure to restart. The vehicle was taken to several independent mechanics where an unknown valve and the coolant flange housing were replaced, and other unknown repairs were completed; however, the failure persisted. The independent mechanic informed the contact that the failure was related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that her VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

The contact owns a 2013 Ford Escape. The contact stated while driving 50 MPH, the check warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) and a case was filed. The failure mileage was 72,000.

Losing antifreeze but it's not leaking from underneath, I'm not sure where it's going my car smells like it's burning some where , and under my car on my muffler there is burnt looking marks on the muffler underneath I'm not sure why , I have my car since November 20th 2021, I bought it from Auto wholesale in Gladstone , I have appointment for the recall on the bushing Dec. 20 th, I called Ford in Sandy Oregon talk to the guy about my car is not acting right and I'm not sure on what to do , he said that I should not drive it very much , I said well do you guys provided a loaner car because I work everyday and have to drive up into the Mt. Hood everyday if I can't get to work then I will lose my job , he like sorry we have enterprise if you need to rent a car , I don't think it's really fair I have done everything wright for my car and it be there doing when they built my car , you think they would help there customer with proper care until they fix the wrong on my car that was there doing not mine , there are burnt marks on the muffler underneath

The contact owns a 2013 Ford Escape. The contact stated that she smelled antifreeze upon entering her vehicle. The contact opened the hood and discovered that the coolant level was low. The contact added coolant and resumed normal driving. The contact then stated that while driving at slow speeds, the check engine warning light illuminated. The contact opened the hood and saw that the coolant reservoir was nearly empty. The contact took the vehicle to an independent mechanic who discovered that the engine coolant bypass valve was defective. The mechanic then informed her that the part was under warranty and referred her to the dealer. The dealer and the manufacturer were contacted, and both informed her that the vehicle was not under warranty or recall for the defect. Upon investigation, the contact discovered NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) which she linked to the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

The contact owns a 2013 Ford Escape. The contact stated while driving at various speeds, the vehicle overheated while driving up an incline. The check engine and high engine temperature warning lights were illuminated. Additionally, a message to “Pull Over Safely" message was displayed on the instrument panel. The contact then stated that while driving at 55 MPH in the snow, the vehicle stalled while driving uphill. The vehicle failed to accelerate up the incline after multiple attempts. The contact stated that with the assistance of a friend the vehicle was towed to an independent mechanic. The mechanic then informed the contact of NHTSA Campaign Number: 13V584000 (Fuel System, Gasoline) which he linked to the failure. The contact called the dealer and informed him that the recall was repaired previously and that no other assistance could be rendered. The manufacturer was also notified of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 125,000.

UNKNOWN, There are not any warning lights on, my cars rpm jumps when I try to accelerate. As I push the gas it acts as if it does not want to drive and won’t. I’ve had to pull over with hazards and wait for someone to come assist.

While driving the vehicle it started to overheat and before I could safely pull off the highway and stop it started smoking so I stopped it immediately and when I opened the hood the engine was on fire. Fire department was called a report was filed. I called ford after being informed by the fire department of a possible recall for this issue and ford denied any issues and hung up the phone on me on numerous calls.

Turned vehicle on and steering wheel would turn with clicking but front tires would not move. Problem was fixed by turning vehicle on and off. No warnings from display. If problem occurs while driving I would have no steering which is clearly unsafe.

Low coolant levels indicated by error trouble code caused by leaking freeze plug on top of the cylinder head. Leak is hard to detect because all coolant is burned on the top of the engine which releases odor into the cabin of the vehicle and could lead to possible engine fire.

Transmission went out while driving on freeway, it happened after only 2 months from buying the car for $7000 and it cost me $4000 to repair.

The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The transmission temperature warning light was illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

The contact owns a 2013 Ford Escape. The contact stated while driving 35 MPH, the low coolant service soon warning light illuminated, followed by a message stating that the engine was overheating before the vehicle stalled and lost motive power. The contact was able to pull over and waited for the vehicle to cool down and then was able to restart the vehicle. The vehicle was taken to the dealer and the contact was informed that the coolant level sensor needed to be replaced. The manufacturer was contacted and stated that the vehicle was not under recall for the failure. The contact was advised to file complaint with the NHTSA Hotline. The failure mileage was 138,300.

From the day I bought the vehicle, it had coolant leak issues. I read that Ford knew this so they installed a feature where the vehicle will shut down/not move if there is low coolant, so as to avoid fires. An abrupt stop is very dangerous as well depending on location. $1000s later and years later, the leaks turned into not being able to hold any coolant at all. I took it to FORD they kept for 6 months and when I got the car back, it no longer drove. I took to another shop and they said there is a class action lawsuit for the issue and that the turbo needs to be replaced. That would almost $5k in repairs… due to labor costs. I loved this car even thought it’s been problematic. I would love nothing more than to have it working again, but not for that price.

The contact owns a 2013 Ford Escape. The contact stated while driving 40 MPH, the vehicle started jerking abnormally. Additionally, there was an abnormal sound coming from the vehicle with the transmission fault service warning light illuminated. The dealer was contacted, and the contact was informed that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train); however, the failure occurred. The dealer suggested that the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 105,817.

ECO BOOST-SOLENOID-TRANSMISSION-ENGINE

The contact owns a 2013 Ford Escape. The contact stated while reversing the vehicle, the “Steering Assist Fault - Service Required” warning light illuminated, and the steering wheel became very firm. The vehicle was taken to an independent mechanic and stated that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 105,000.

The contact owns a 2013 Ford Escape. The contact stated that while driving at 35 MPH, the power steering failed to operate as needed. The vehicle was driven to an independent mechanic and remained with the independent mechanic. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The manufacturer was also notified of the failure and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 139,500.

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature sensor indicator and the check engine warning light illuminated. The contact then stated that while the accelerator pedal was depressed, the engine failed to engage. The vehicle was towed to an independent mechanic where it was diagnosed that coolant had leaked into the engine over time and caused a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to call the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 78,000.

The contact owns a 2013 Ford Escape. The contact stated that while operating the vehicle, the low coolant level message was displayed, and the vehicle experienced rough operation before stalling. After adding coolant to the reservoir, the failure continued. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 99,000.

This vehicle is a 2013 Ford Escape with a 1.6 Turbo Engine. This vehicle has coolant leaking into cylinder number 4. Ford Motor Company has recalled other 2013 Ford Escapes and Fusions with this same engine for this same problem but refuse to recall my vehicle. The engine runs ruff and has quit on occasion. This is a dangerous situation if I am driving in traffic and could cause an accident.

The coolant system is plugged somewhere causing it to not drain properly into all components and me having to fill my coolant tank every other week.

Vehicle overtime leaks small drops of coolant and I noticed the coolant levels we’re dropping on passenger side of hood. Car does not smoke or have any weird smells but has started leaks. Engine might have to be replaced if cracks are found. Engine failure due to no fault of my own , same issue as other FORD owners but FORD does nothing to help us , “ Built Tough” more like “ Built like shit “ I love my car but this is not fair and FORD should make it right

The contact owns a 2013 Ford Escape. The contact stated that while operating the vehicle the message "Add Coolant" had been displayed and the vehicle began to hesitate and sputter. The vehicle was taken to the local dealer who diagnosed that the standpipe was faulty and needed to be replaced. The standpipe was replaced but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 90,000.

I have a 2013 Ford Escape purchased used in October 2017. I recently took it to a dealer to have the tires rotated. The mechanic told me that he could not perform the rotation because the lug nuts were swollen and would cost it would cost 200.00 to replace the lug nuts. I am a senior citizen and on a fixed income. I did not have the money and told him to not do the rotation. I was also told that if I would have a flat tire while I was out on the road I would have to have to have it towed to have the flat tire changed..

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 30 MPH and making a right turn, the vehicle lost power steering functionality and the steering wheel became difficult to turn in either direction, almost causing the driver to lose control of the vehicle and drive into a ditch. During the failure, the message "Power Steering Fault" was displayed. The vehicle was towed to the local dealer who diagnosed that the rack and pinion system was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.

At 87,000 miles the transmission went completely out. At 87,000 miles there has been a constant coolant leak. Despite changing hoses, and reservoir

The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Loss of power steering. Happened while returning from a short (3 block) trip to store. Was able to return to home by driving slowly and wrestling the steering carefully. Waiting to hear back from dealership. Did not observe warning lamps or messages.

The car automatically quits steering, Found out that it has electric steering. already replaced it once and now it needs it again, good thing I wasn't heading toward a person or another car. How can you put a steering system in a vehicle that probably runs off a fuse.

We received a letter from the dealership regarding a recall due to the transmission shifter cable bushing possibly being damaged or missing. The safety recall still has not been addressed. Today we were parked in the car and it started to roll forward I reached down from the passenger side and pushed the break with my hand to stop the car from rolling onto the road into oncoming traffic. I had my husband and kids in the car. I called the dealership but no one answered. This issue is very concerning as I use the car every day for work.

The contact's mother-in-law owns a 2013 Ford Escape. The contact stated that the while his mother-in-law was driving at an undisclosed speed the temperature gauge increased and she pulled over and called for assistance. The son-in-law inspected the engine and discovered an antifreeze coolant leak. The contact stated that he placed cardboard under the vehicle and found that the back side of the engine block was leaking. The vehicle was then taken to the dealer who stated that the failure was related to a recall. The contact stated that he called the manufacturer who stated a case was opened and he was informed to call the NHTSA Hotline to be added to the recall. The contact stated that the vehicle was not included in an unknown Ford coolant recall. The approximate failure mileage was 102,000.

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the head gasket was blown and that coolant fluid was leaking into the engine due to four cracks in the engine block. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired and remained with the mechanic. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 59,600.