2013 Ford Escape Complaint Log

THE OUTSIDE DOOR HANDLES STICK IN THE OPEN POSITION WHICH CAUSES THE DOOR TO SWING OPEN WHILE THE VEHICLE IS IN MOTION WITHOUT WARNING. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATE THAT WHILE DRIVING 15 MPH, THE POWER STEERING ASSIST FAILED, CAUSING THE CONTACT TO CRASH INTO AN UNDISCLOSED OBJECT. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING INSPECTION OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 750.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 69 MPH WITH THE CRUISE CONTROL ACTIVATED, THE GEARS WOULD NOT ENGAGE, CAUSING THE VEHICLE TO LUNGE FORWARD. THE CONTACT MENTIONED THAT ONCE THE GEARS HAD ENGAGED, THE VEHICLE WOULD JERK IN REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 15,700. UPDATED 12/04/13*LJ UPDATED 12/9/2013 *JS

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A PREMATURE COOLANT LEAK. THE VEHICLE OVERHEATED AND WAS UNABLE TO BE DRIVEN. THE DEALER DIAGNOSED THAT THE COOLANT VALVE PREMATURELY FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER EXCLUDED THE VEHICLE FROM A RECALL TO ADDRESS THE COOLANT VALVE. THE DEALER ASKED THE CONTACT TO PICK UP THE VEHICLE AFTER RECEIVING THE REPAIR. THE MANUFACTURER PROVIDED NO SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.

WHEN CLOSING THE REAR HATCH USING THE INSIDE HANDLE, THE FLAIR AT THE BASE OF THE DOOR HIT ME ON THE BRIDGE OF THE NOSE. MY GLASSES WERE KNOCKED TO THE GROUND AFTER THEY CUT INTO THE SKIN. I HAD TO HAVE 4 STITCHES TO CLOSE THE WOUND. THE DOOR IS DIFFICULT TO CLOSE FROM THE OUTSIDE WITHOUT USING THE INTERIOR HANDLE, BUT BECAUSE OF THE LOCATION OF THE HANDLE AND THE LENGTH OF THE DOOR FROM BOTTOM EDGE TO HANDLE, IT IS LONGER THAN A TYPICAL REAR HATCH. I WAS INJURED IMMEDIATELY AFTER RENTING THIS CAR AND HAD SEVERAL CLOSE CALLS OVER THE NEXT SEVERAL DAYS. *TR

ON AUGUST 30, 2013, I WAS SLOWING DOWN TO PULL INTO A DRIVEWAY AND THE CAR LOST ALL POWER. LUCKILY, I WAS AT THE DRIVEWAY AND IT WAS DOWNHILL SO THE CAR ROLLED IN. I COULDN'T FIGURE OUT WHAT WAS GOING ON AT FIRST. I CALLED THE DEALER IMMEDIATELY AND WAS TOLD TO BRING IT IN. I DID AND THEY SAID SOME PEOPLE HAD COMPLAINED OF THIS ISSUE BUT IT WASN'T A RECALL OR SERVICE BULLETIN. THEY DID A SOFTWARE UPDATE AND TOLD ME I SHOULDN'T HAVE A PROBLEM. NOT GOOD ENOUGH. THEY COULDN'T TELL ME THIS WOULD FIX THE PROBLEM. NOW I AM LEFT TO WORRY THAT THIS COULD HAPPEN AT ANY TIME. NOT ACCEPTABLE. YESTERDAY, SEPTEMBER 23, IT HAPPENED AGAIN AS I WAS STOPPING AT A STOP SIGN. WHAT CAN I DO ABOUT THIS? I HAVE HAD THIS CAR FOR 9 MONTHS. I AM PAST FRUSTRATED. THE DEALERSHIP DOESN'T SEEM CONCERNED AT ALL ABOUT WHAT IS GOING ON. $36,000 DOLLARS AND I AM LEFT WITH AN UNSAFE VEHICLE. *JS

WHILE SITTING AT A LIGHT WITH MY FOOT ON THE BRAKE, CAR JUMPS/LUNGES FORWARD. IT FEELS AS THOUGH SOMEONE IS HITTING IT FROM BEHIND. *JB

WHILE SITTING IN A DRIVE-THRU WITH MY FOOT ON THE BRAKE, CAR LUNGED FORWARD. IT FEELS AS THOUGH SOMEONE HITS YOU FROM BEHIND. *JB

VEHICLE STALLS, CUTS OFF FOR NO APPARENT REASON. MOST RECENTLY ON AN EXIT RAMP, ALMOST GOT HIT FROM BEHIND. WILL USUALLY START RIGHT BACK UP AND RUN NORMALLY. HAS HAPPENED 4 TIMES IN THE LAST 6 WEEKS. DEALER COULD FIND NO CODES, LEFT AT DEALERSHIP OVER WEEKEND, BUT IT DIDN'T HAPPEN FOR THEM. MY SISTER HAS THE SAME YEAR, MAKE, MODEL, AND PROBLEM. *JS

I WAS DRIVING SLOWLY IN A PARKING LOT, COASTING, WHEN THE ENGINE DIED. I WAS ABLE TO RESTART IT AFTER PUTTING IT INTO PARK. THE ISSUE HAS HAPPENED TWICE MORE, ONCE ON THE HIGHWAY, ONCE ON A CITY STREET. BOTH TIMES HAPPENED WHEN THE CAR WAS COASTING. I WAS LUCKY TO HAVE BEEN ABLE TO PULL OVER SAFELY AND RESTART THE CAR. SEPARATELY, I HAVE EXPERIENCED THE ROUGH ENGINE START SO MANY OTHERS ON THIS WEBSITE HAVE COMPLAINED ABOUT. THE SEQUENCE IS YOU TURN ON THE ENGINE, IT IDLES ROUGHLY, CAN'T ACCELERATE AWAY FROM THE CURB, AND JERKS FORWARD WHEN YOU TRY. YOU HAVE TO SHUT DOWN THE ENGINE, LET IT CALM ITSELF DOWN AND RESTART. SOMETIMES IT'S FINE, SOMETIMES YOU HAVE TO REPEAT. I MENTIONED IT WHEN WE TOOK IT IN FOR ITS FIRST SERVICE, BUT FORD DIDN'T FIND ANYTHING WRONG. I'M SHOCKED THAT NEITHER FORD NOR THE GOVERNMENT HAS DONE ANYTHING, DESPITE DOZENS OF COMPLAINTS OF EXACTLY THE SAME ISSUE. THAT IS NOT A STATISTICAL FLUKE, IT IS DEFECTIVE VEHICLE AND I HOPE NEITHER FORD NOR THIS AGENCY SCREW UP AGAIN THE WAY GM AND THIS AGENCY DID WITH THE IGNITION ISSUE. *TR

2013 FORD ESCAPE 2.0 ECOBOOST STALLED AT A STOP SIGN 8/21/13. THE CAR STEREO SHUT OFF FIRST THEN A OIL LIGHT WENT ON AND THE CAR COMPLETELY TURNED OFF. I WAS ABLE TO PUT IT IN PARK AND RESTART THE CAR LIKE NOTHING HAPPENED. THE FORD DEALERSHIP SAID THERE WERE ERROR CODES BUT THEY COULD NOT DUPLICATE THE PROBLEM. NOTHING WAS FIXED TOLD US TO KEEP DRIVING IT UNTIL IT HAPPENED AGAIN. WE WERE NOT HAPPY. TODAY 9/7/13, THIS TIME THE CAR STALLED AT A STOPLIGHT, BUT THE POWER STAYED ON OIL LIGHT WAS ON. THERE WERE NO RPMS. HAD TO PUT CAR IN PARK AND RESTART. WE STARTED TO DRIVE TO THE DEALERSHIP AND IT STALLED A 2ND TIME ABOUT A HALF MILE AWAY SAME ISSUE EVERY TIME THE RED OIL LIGHT APPEARS. WE HAVE NO ANSWER TO WHAT IS CAUSING THIS PROBLEM.

THE GAS AND BRAKE PEDAL ARE SO CLOSE TOGETHER THAT WHEN YOU PUSH ON THE BRAKE, YOU COULD ALSO BE PUSHING ON THE GAS PEDAL IF YOU HAVE NORMAL SIZED FEET. THIS CAUSES THE ENGINE TO RACE AND YOU STEP ON THE BRAKE HARDER WHICH PUSHES DOWN THE GAS PEDAL MORE AND CAUSES THE ENGINE TO RACE MORE. THIS HAS HAPPENED TO ME TWICE IN THE LAST MONTH. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER BEGAN TO SMELL AN ELECTRICAL BURNING ODOR. THE VEHICLE WAS STOPPED ON THE SHOULDER AND BEFORE THE KEYS WERE REMOVED FROM THE IGNITION, FLAMES ENGULFED THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,617.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE CONTACT CRASHED INTO A BUILDING. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE UNKNOWN REPAIRS WERE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 4,440.

I STARTED THE CAR AND AN "ENGINE FAULT FAILURE SERVICE NOW" CAME ONE. WHEN TRYING TO BACK UP IT WOULD IDLE VERY ROUGHLY AND JUMP FORWARD. WHEN YOU TURN IT OFF AND RE-START IT, IT WORKS FINE AGAIN. THIS IS THE 2ND TIME THIS HAS HAPPENED TO THIS CAR. IT WAS JUST SERVICED LAST WEEK FOR THE EXACT SAME ISSUE AND A MAP SENSOR WAS REPLACED. *TR

THE ENGINE AIR FILTER ASSEMBLY IS CRACKING AT THE HOLDING SCREWS. I NOTIFIED FORD AND THEY REFUSE TO HONOR WARRANTY. REGIONAL CUSTOMER SERVICE MGR. [XXX] FOR FORD BASED IN PHOENIX IS DENYING CLAIM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TWICE, WHILE BACKING UP, THE ENGINE HAS STALLED. THERE IS NO HESITATION OR WARNING FROM THE ENGINE THAT A STALL IS IMMINENT. THE ENGINE JUST CUTS OFF. CAR WILL RESTART FINE WITH NO ISSUES. IT HAPPENS EITHER WHEN THE ENGINE IS WARM OR COLD. *TR

AFTER DRIVING A 1/2 MILE FROM MY HOME MY 2013 FORD ESCAPE OVERHEATED AND SAID "STOP SAFELY TEMPERATURE HIGH" OR SOMETHING TO THAT EXTENT. THE VEHICLE THEN BECAME INOPERABLE AND I MANAGED TO COAST TO A SAFE LOCATION. THE COOLANT CAP HAD EXPLODED OFF THE TANK AND MY MOTOR WAS COVERED WITH FLUID. THE DEALERSHIP KEEP MY CAR FOR 5 DAYS AND COULD NOT FIND A DIAGNOSIS BUT THEY DID MANAGE TO ADD 100 MILES TO IT AND USE ALL MY GAS. PRESENTLY THE VEHICLE SMELLS LIKE BURNT COOLANT WHILE DRIVING IT AND NOW IDLES HIGH IN PARK. I AM AFRAID TO DRIVE THE VEHICLE FOR SAFETY REASONS. FORD HAS NOT OFFERED ANY RESOLUTION OR HELP. I'M NOT SURE WHAT TO DO. THEY SAY MY VIN WASN'T PART OF THE RECALL BUT I FIND THAT HARD TO BELIEVE AND I AM DRIVING AROUND IN A TICKING FIRE HAZARD. *TR

WAS DRIVING ON MANETTO HILL ROAD IN PLAINVIEW, NY WHEN VEHICLE STALLED. NO POWER TO THE ACCELERATOR. KEPT PRESSING THE GAS, AND THE CAR DIDN'T MOVE. NO WARNING CHIMES, NO APPEARANCE OF ANYTHING WRONG-RADIO WAS PLAYING, AC, ETC. WAS ABLE TO PULL OVER (ROLL TO THE SIDE OF THE ROAD), PUT THE CAR IN PARK AND RESTARTED IT. THE COMPUTER THEN SHOWED "ENGINE FAULT SERVICE NOW" DROVE TO A LOCAL GAS STATION, THOUGH THE CAR WAS BUCKING AND DIFFICULT TO DRIVE. CAR WAS THEN TOWED TO DEALERSHIP SERVICE STATION. HAVE LEARNED THAT THERE ARE MULTIPLE TSB'S ISSUED FOR MY CAR, BUT NO RECALL. PARTS ARE NOT AVAILABLE SO THE CAR REMAINS AT DEALERSHIP SERVICE STATION. I WAS LUCKY I WAS NOT IN RUSH HOUR TRAFFIC OR ON/GETTING ON OR OFF A HIGHWAY WHEN THE CAR DIED. I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED THEN. *TR

MY WIFE AND 6 YEAR OLD GRAND DAUGHTER WERE TRAVELING EAST BOUND HIGHWAY 190 AND VEHICLE STARTED SMOKING FROM THE VENTS AND SHUT OFF IN TRAFFIC. MY WIFE WRESTLED THE STALLED CAR TO THE MEDIA WHERE ITT DIED. I HAD JUST TRADED A 2011 ESCAPE WITH A SIMILAR PROBLEM. IT ONLY HAD 28 K IN MILEAGE AND IT NEVER MADE WARRANTY.\ FORD WONT EVEN RETURN MY CALLS. *TR

MY 2013 FORD ESCAPE HAS HAD A ISSUE OF STALLING WHILE AT INTERSECTIONS OR DRIVING AT SLOW SPEEDS THE RADIO AND AC IS STILL WORKING BUT THE ENGINE IS DEAD IF YOU ARE NOT PAYING ATTENTION YOU COULD ROLL OUT INTO AND INTERCEPTION AND YOU CAR BE DEAD AND YOU HAVE TO PUT IT IN PARK TO RESTART IT THIS HAS HAPPENED MANY TIMES TO MY WIFE SHE HAS ALMOST GOT HIT MULTIPLE TIMES WITH THE LAST ONE BEING A SEMI TRUCK EVERYTIME I TAKE IT TO FOR THEY TELL ME THEY CANT FIND IN FAULT CODES THEY DON'T KNOW WHAT TO FIX SO THEY JUST TELL ME TO GO WITH IT I HAVE FILED AN OFFICIAL COMPLAINT WITH FORD CORP. OFFICE STILL WITH NO RESULTS BASICALLY WHAT THEY ARE SAYING IS IF THEY CANT FIND A CODE THEY CANT FIX ANYTHING SO AM I JUST SUPPOSED TO LET MY WIFE DRIVE A UNSAFE CAR AND GET HER AND MY SON KILLED AND IF YOU LOOK ONLINE THERE HAS BEEN THOUSANDS OF PEOPLE SAYING THE SAME COMPLAINT AND FORD TELLING THEM THE SAME THING SO SOMETHING IS WRONG WE NEED HELP. *TR

WHILE DRIVING THE VEHICLE ENGINE STALLS. NO LIGHTS, NO WARNING, IF GAS IS NOT ACCELERATED I HAVE LOST ENGINE 4 TIMES. 3 TIMES IT WOULDN'T START WHILE PARKED, AND 4 ADDITIONAL TIMES WHILE DRIVING THE ENGINE STALLED COMPLETELY, NO WARNING ON THE EXPRESSWAY IN CHICAGO. I DROVE STRAIGHT TO DEALER AND LEFT IT THERE, HAD TO PUT CAR IN NEUTRAL IF I LET OFF THE GAS IN ORDER TO REV ENGINE TO KEEP FROM STALLING A 5TH TIME. THIS HAS HAPPENED OVER AND OVER THE LAST FEW WEEKS. THE DEALER (FAIR OAKS FORD, NAPERVILLE, IL) IS TELLING ME THERE ARE NO 'CODES' SHOWING ANYTHING IS WRONG. THIS VEHICLE IS UNSAFE TO DRIVE AND HAS 7,000 MILES. I HAVE BROUGHT VEHICLE IN TWICE FOR THE SAME ISSUES, THUS FAR TO NO AVAIL. I CANNOT DRIVE THIS VEHICLE IN THIS CONDITION. IT'S UNSAFE AND THERE IS NO REMEDY. *TR

FILLING VEHICLE UP WITH GAS PUMP ON AUTOMATIC. AFTER GAS PUMP CLICKED OFF, REMOVED NOZZLE FROM VEHICLE AND GAS SHOT OUT OF GAS TANK FILLER NECK ALL OVER ME. HAPPENED TWICE AT 2 DIFFERENT GAS STATIONS. *TR

THE CHECK ENGINE LIGHT COMES ON INTERMITTENTLY, AND STAYS ON FOR ABOUT 48 HOURS. WHEN I HAVE TAKEN IT TO THE DEALERSHIP THEY CANNOT FIND OUT WHY THE LIGHT IS COMING ON BECAUSE THE CODE IS NO LONGER VISIBLE. THE CAR IDLES ROUGH AND CUTS OFF WHEN THE CAR IS WARM AND I'M STOPPED IN TRAFFIC, AT A RED LIGHT FOR EXAMPLE. IT IS VERY DANGEROUS TO HAVE MY CAR CUT OFF IN INNER-CITY TRAFFIC. IT ALSO OCCURRED ONCE WHEN I WAS TRYING TO START THE CAR AFTER BEING OFF FOR ABOUT 20 MINUTES. I HAD TO START IT 3 TIMES IN ORDER FOR IT TO STAY ON. EACH TIME, IT IDLED VERY ROUGHLY AND CUT OFF WITHIN A FEW SECONDS. *TR

1ST INCIDENT: WHILE DRIVING THRU A STORE PARKING LOT AT ABOUT 10 MPH AND FURTHER REDUCING THE SPEED TO PARK, THE ENGINE QUIT WITHOUT WARNING. AFTER ENGAGING PARK, I WAS ABLE TO RESTART THE ENGINE NORMALLY. NO CHECK LIGHT REMAIN LIT. VEHICLE MILEAGE 4850 - WEATHER CONDITION: ABOUT 85 DEG - HUMID - 10:00~11:00 AM - SECOND WEEK IN JULY 2013 2ND INCIDENT: WHILE DRIVING AT APPROX 25 MPH AND REDUCING SPEED TO TURN INTO A PARKING LOT THE ENGINE STOPPED. NO PREVIOUS WARNING OR SYMPTOMS. CAR WAS IN THE MIDDLE OF THE STREET FACING ONCOMING TRAFFIC. I WAS ABLE TO SAFELY PULL OVER INTO A SAFE SPOT. AFTER ENGAGING PARK, I WAS ABLE TO RESTART THE ENGINE NORMALLY. NO CHECK LIGHT REMAIN LIT. VEHICLE MILEAGE 5100 - WEATHER CONDITION: ABOUT 85 DEG - HUMID - 19:00~19:30 PM - LAST WEEK IN JULY 2013 TODAY 08/02/2013 CAR WAS CHECKED BY FORD DEALER. AFTER A FULL MORNING CHECKING THE CAR, NO FAULT OR CODE ERROR DETECTED. I AM AFRAID OF A POTENTIAL SAFETY HAZARD WHILE DRIVING ON HIGHWAYS. WEB HAS MANY REPORTS OF THIS TYPE ON BRAND NEW 2013 FORD ESCAPES. WHAT IS GOING ON? *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V583000 (ENGINE) BUT WAS MADE AWARE THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS.

I WAS DRIVING ON THE HIGHWAY, NO OTHER VEHICLES AROUND, NO OVERPASSES, ETC. MOONROOF EXPLODED OVER MY HEAD. GLASS WAS FACING UPWARDS LIKE A VOLCANO. SOUNDED LIKE A GUNSHOT GOING OFF OVER MY HEAD. FORD REFUSED TO COVER THIS DEFECT. CAR IS ONLY 7 MONTHS OLD. *TR

STARTED IGNITION AND AUTOMATICALLY DISPLAYED MESSAGE - ENGINE FAULT SERVICE ENGINE NOW. PULLED OUT OF HOME DRIVEWAY AND WHEN ACCELERATED ON THE GAS, VEHICLE JERKED SEVERELY. PULLED OVER AND TURNED OFF THE VEHICLE AND RESTARTED, THE SAME MESSAGE AND JERKING OCCURS. LATER THAT DAY I STARTED THE VEHICLE, THE MESSAGE WENT AWAY AND HAD NO JERKING UPON ACCELERATING. THIS "ENGINE AT FAULT" IS A SERIOUS CONCERN IF THIS OCCURS WHILE DRIVING. TOOK THE VEHICLE A COUPLE WEEKS AGO ABOUT THE SAME ISSUE TO A DEALERSHIP AND TOLD THEM THE SITUATION, HOWEVER THE MESSAGE DID NOT APPEAR ON DISPLAY. THEIR CONCLUSION WAS IF THE ENGINE FAULT MESSAGE WAS NOT ON DISPLAY, THEN THE VEHICLE SHOULD BE FINE. *TR

FIRST THING IN THE MORNING, AFTER CAR WAS OFF FOR MORE THAN 10 HOURS, I STARTED CAR TO SEE ENGINE FAULT SERVICE NOW" ERROR. BACKED A FEW FEET OUT OF GARAGE, TURNED OFF VEHICLE. TURNED VEHICLE BACK ON ABOUT 5 MINUTES LATER. NO ERROR. DROVE CAR FOR ABOUT 10-15 MINUTES. NO PROBLEMS. TURNED CAR OFF. RESTARTED CAR 70 MINUTES LATER TO SEE ENGINE FAULT SERVICE NOW ERROR APPEARED AGAIN. DROVE CAR FOR 10-15 MINUTES WITH HESITATION, LURCHING AND NEARLY STALLING. TURNED CAR OFF. TOOK TO DEALER NEXT DAY. THEY COULD NOT SEE THE ERROR IN THE COMPUTER. *TR

VEHICLE DISPLAYED MESSAGE SERVICE ENGINE FAULT SERVICE ENGINE NOW ON START UP. IMMEDIATELY SHUT DOWN AND RESTARTED. MESSAGE WENT AWAY. NEXT DAY VEHICLE DISPLAYED SAME MESSAGE AND THEN BEGAN JERKING SEVERELY. TAKEN TO FORD DEALER. FORCED TO PAY FOR RENTAL! VEHICLE HAS 6800 MILES! DEALER NEVER GETS BACK TO ME WHEN THEY SAY THEY WILL. TRIED TELLING ME TO TAKE VEHICLE BACK WITHOUT THEM FIXING IT. SERIOUS SAFETY RISK AS VEHICLE JERK AND HESITATES UNCONTROLLABLY. VERY DANGEROUS IF OCCURRED WHILE ON ROADWAY. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 70 MPH UP AN INCLINE, THE OVERHEATING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD FAIRFIELD (3050 AUTO MALL CT, FAIRFIELD, CA 94534), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V583000 (ENGINE). THE MANUFACTURER TRANSFERRED THE CONTACT DIRECTLY TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

THE CAM PHAZOR USED IN THE 2013 FORD ESCAPE VARIABLE VALVE TIMING SYSTEM FAILED AFTER ONLY ONE WEEK AND 750 MILES. WE NOTICED THE VEHICLE WAS HARD TO START, IDLED ROUGH, AND HESITATED. THIS IS A BRAND NEW VEHICLE. WE PURCHASED THIS CAR IN EAST TENNESSEE ON JULY 4, 2013, AND IT WAS IN THE SHOP A WEEK LATER FOR A MAJOR ENGINE REPAIR. SO GLAD IT DID NOT BREAK DOWN ON THE INTERSTATE AND LEAVE US STRANDED, BUT THE POTENTIAL IS THERE IF FORD HAS A BAD BATCH OF CAM PHAZORS ON 2013 FORD ESCAPES. *TR

VEHICLE WITH APPROXIMATELY 4000 MILES STALLS WHILE DRIVING. THE VEHICLE HAS STALLED 3 TIMES IN THE LAST 15 DAYS, TWICE WHILE DRIVING ON MAJOR ROADS WITH AVERAGE SPEED BEING ABOUT 45 MPH. THE VEHICLE LITERALLY JUST TURNS OFF. IT DOESN'T SHAKE, JERK, MAKE ANY NOISE, NOTHING, JUST TURNS OFF. I GET A MESSAGE THAT SAYS "ENGINE FAULT SERVICE NOW." IT IS A VERY SCARY SITUATION TO EXPERIENCE. SINCE THE CAR JUST DIES AT FULL SPEED THE MOMENTUM OF THE CAR KEEPS THE CAR MOVING BUT OBVIOUSLY AT A MUCH SLOWER PACE. THIS LAST SUNDAY, JULY 14, 2013 THE CAR STALLED ON A VERY BUSY, MAJOR ROAD, SO I WAS IN A VERY CLOSE CALL FOR AN ACCIDENT. THE CARS BEHIND ME DID NOT SEE MY HAZARD LIGHTS ON AND DIDN'T REALIZE I HAD STALLED. ALL I HEARD WAS THE SCREECHING OF BRAKES BEHIND ME. I WAS GETTING YELLED AT, FLIPPED OFF, YOU NAME IT, BUT THERE WAS NOTHING I COULD DO BUT HOPE THAT THE MOMENTUM WOULD BE ENOUGH TO ALLOW ME TO PULL OVER TO RIGHT LANE UNTIL I COULD COME TO A STOP IN A SAFE PLACE. ON JULY 11, 2013, I TOOK IT TO THE DEALER, THEY REPLACED THE MAP SENSOR AND SAID THE PROBLEM WAS FIXED. WHEN IT STALLED AGAIN ON THE SUN, 7/14/13, I TOOK ANOTHER DAY OFF WORK TO TAKE THE CAR BACK TO THE DEALERSHIP. THEY TELL ME IT NEEDS ANOTHER 2 PARTS DUE TO TECHNICAL SERVICE BULLETIN 137-5. NOW I'M WAITING FOR THE PARTS TO COME IN AS THEY ARE ON A NATIONWIDE BACK ORDER. I UNDERSTAND LEMON LAW REQUIRES THE SAME THING TO HAPPEN 3-4 TIMES HOWEVER I DON'T WANT TO RISK THE 3RD OR 4TH TIME BEING THE TIME I DON'T MAKE IT. PLEASE HELP. WHAT CAN I DO? *TR

FOR THE FOURTH TIME IN 4 MONTHS THE"ENGINE FAULT. SERVICE NOW." MESSAGE DISPLAYED. ANOTHER DAY OF WORK MISSED TO BEING THE VEHICLE INTO THE DEALER. THANKFULLY I BOUGHT THE SERVICE PACKAGE BUT IT WAS FOR 'JUST IN CASE' NOT A MONTHLY VISIT. THE DEALER STAFF HAS BEEN VERY CLOSE-LIPPED ABOUT THE HISTORY OF THIS EVENT HAPPENING ON MANY OTHER OF THESE SAME VEHICLES. *TR

DRIVING APPROX. 15/20 MPH ON A SIDE STREET. WENT TO BACKUP AND TURN AROUND AND THE ENGINE JUST SHUT DOWN. I WAS ABLE TO RESTART WITH NO ISSUES. I'M GLAD I WASN'T ON THE HIGHWAY WHEN THIS HAPPENED. ON 08/02/13, WENT TO MY DRIVEWAY TO START THE CAR. I GOT A "ENGINE FAULT SERVICE NOW" ERROR. VEHICLE WAS JUMPING AND SEEMED LIKE IT WAS STRUGGLING TO GO PAST 25/30 MPH. SEEMED AS THOUGH YOU WERE DRIVING WITH THE PARKING BRAKE ON ALONG WITH THE JUMPING OF THE VEHICLE. I PARKED IT BACK IN THE DRIVEWAY AND HAD TO DRIVE MY DAUGHTERS RELIABLE 05 HONDA TO WORK. CALLED FORD TO TOW MY VEHICLE IN FOR SERVICE. PURCHASED IN NOV/2012. HAS APPROX. 13000 MILES. *TR

WHILE DRIVING, IN HUMID WEATHER CONDITIONS THE VEHICLE LOST POWER AND BEGAN LURCHING, SHUDDERING AND JERKING. CENTER, DRIVER SIDE SCREEN (BEHIND STEERING WHEEL) DISPLAYED "ENGINE FAULT - SERVICE NOW". WAS ABLE TO DRIVE ABOUT A MILE BACK HOME IN "LIMP MODE". I SHUT OFF THE ENGINE, WAITED AND THEN RESTARTED AND ALL SEEMED OK. NEXT DAY I WENT TO THE FORD DEALER'S SERVICE AND EXPLAINED THE PROBLEM. THEY COULD NOT PULL ANY CODES AND SAID IT WAS PROBABLY JUST A "FLUKE". ... IT'S HAPPENED AGAIN TWICE MORE THIS WEEK SINCE THEN. IT'S NOT A "FLUKE". FORD ENGINEERS NEED TO GET INVOLVED HERE TO DETERMINE THE CAUSE OF THE PROBLEM, AND COMMUNICATE WITH THE DEALER SERVICE CENTERS, AND ISSUE A TSB FIX OR RECALL. IT'S BECOME A SERIOUS PERFORMANCE AND RELIABILITY CONCERN, AND A VERY SERIOUS SAFETY ISSUE AS WELL. I CAN FIND SIMILAR COMPLAINTS TO MINE ALL OVER THE INTERNET, YET FORD CLAIMS IGNORANCE OF ANY PROBLEMS.???? *TR

MY CAR HAS OVERHEATED TWICE AFTER THE RECALL FIX. MY COOLANT WAS VIOLENTLY BOILING OVER. MY TRANSMISSION IS ALSO GROSSLY SHIFTING INCORRECTLY. I ALMOST GOT HIT BY ANOTHER CAR WHEN I WAS TRYING TO MERGE ONTO THE FREEWAY SINCE IT WASN'T GOING TO THE NEXT GEAR. THE TRANSMISSION REDLINED AND THEN SHIFTED. I CHECKED MY OBT AND I'M NOT GETTING ANY CODES FOR THESE PROBLEMS. I'M NOT SURE WHAT TO DO ANYMORE SINCE ANYTIME I'VE BROUGHT MY CAR IN THEY HAVEN'T FOUND ANY ISSUES. I'VE BROUGHT MY CAR IN SEVERAL TIMES ABOUT THE ENGINE AND TRANSMISSION AND NO ISSUES HAVE BEEN FOUND. I DRIVE THROUGH THE SANTA CRUZ MOUNTAINS EVERY WEEK AND I'M AFRAID ONE DAY MY ENGINE WILL CATCH ON FIRE (HILLY ROADS AND LOW SPEEDS CAUSE THE ENGINE TO RUN HOT). IT WOULD BE DISASTROUS FOR THE STATE OF CALIFORNIA IF A WILDFIRE WAS STARTED DUE TO THIS CAR. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED, THE FRONT COLLISION CHIME BEGAN TO SOUND. THE CONTACT STATED THERE WAS SNOW ON THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED WHERE TO DISCONNECT THE FUSE IN ORDER TO STOP THE CHIME FROM SOUNDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

AS I AM DRIVING ALONG, MY CAR STARTS TO JUMP & SPUTTER & DIES. INFORMATION LIGHT COMES ON WITH "ENGINE FAULT, SERVICE IMMEDIATELY." I TAKE THE CAR IN TO THE FORD DEALER & HE TELLS ME THERE IS NOT A CODE SHOWING UP SO THEY CAN'T DO ANYTHING. I HAVE HAD MY ESCAPE TO THE FORD HOUSE 4 TIMES FOR THE EXACT SAME THING & EVERYTIME, NO CODE SHOWS UP. WHAT THE HECK? IF THE ENGINE DIES & IT TELLS YOU ENGINE FAULT SERVICE IMMEDIATELY HOW CAN THERE NOT BE A CODE SHOW UP? WE WERE ON VACATION THIS WEEKEND AND IT DIES 4 TIMES WHILE WE ARE GONE. I WAS NEARLY REAR-ENDED SEVERAL TIMES BECAUSE IT IS NEVER AT THE SAME RATE OF SPEED! SOMETIMES I AM SITTING AT A RED LIGHT, SOMETIMES I AM DRIVING IN TOWN AT 30 MPH, SOMETIMES I AM ON THE INTERSTATE AT 75 MPH. THIS IS EXTREMELY DANGEROUS FOR ONE THING I COULD BE HIT FROM BEHIND & INJURED ALONG WITH MY FAMILY & GRANDSON, FOR ANOTHER THING WHEN IT DIES, I LOSE MY STEERING & MY BRAKES. NOT GOOD WHEN YOU ARE IN HILL COUNTRY EITHER. I AM TIRED OF FORD NOT DOING ANYTHING ABOUT THIS! I GUESS THEY ARE GOING TO WAIT UNTIL PEOPLE GET KILLED BEFORE THEY FINALLY DO SOMETHING ABOUT IT! SAVING MONEY TO TRADE VEHICLES BEFORE SOMETHING HAPPENS TO MY FAMILY! I ONLY HAVE 21,000 MILES ON THIS VEHICLE AND I THINK IT IS A TOTAL OF 8 TIMES THIS HAS HAPPENED IN THE 13 MONTHS I HAVE OWNED THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED AS THE ENGINE FAILURE SERVICE SOON WARNING MESSAGE ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. IN ADDITION, UNKNOWN REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 17,000. *TR

AFTER OWNING THIS VEHICLE FOR ONE MONTH, THE TRANSMISSION HAD TO BE COMPLETELY REPLACED. ABOUT A MONTH AFTER THE NEW TRANSMISSION WAS PLACED, I STARTED HAVING PROBLEMS WITH THE CAR NOT WANTING TO ACCELERATE. I WOULD BE MERGING ONTO THE FREEWAY OR PULLING INTO TRAFFIC AND THE CAR WOULD NOT ACCELERATE. THE RPM'S WOULD GO WAY UP, BUT THE CAR WOULD NOT MOVE. I AM FEARFUL ANYTIME I DRIVE THIS CAR THAT IT MAY NOT ACCELERATE WHEN I NEED IT TO AND I'LL END UP IN A VEHICLE ACCIDENT. I HAVE HAD MY ESCAPE INTO THE DEALERSHIP 5 TIMES FOR THIS SAME ISSUE. THE LAST TIME I HAD IT IN, FORD PUT IN A FLIGHT SIMULATOR. AFTER FORD EVALUATED THE SIMULATOR FINDINGS, FORD ENGINEERS SAID THIS WAS "NORMAL"; THEY WILL NO LONGER EVALUATE THE ISSUE. I AM TRULY SCARED IN THIS VEHICLE AND I'VE ONLY OWNED IT FOR ONE YEAR!!! HELP! *TR

INSIDE REAR HATCH HANDLE CAME OFF WHEN PULLING THE HATCH DOWN TO CLOSE. TOOK TO DEALER AND THEY FOUND A SCREW INSIDE THE HATCH PANEL HAD CAME OUT. REPLACED WITH NEW SCREW THEN SNAPPED HANDLE BACK IN PLACE. THIS HANDLE IS WEAK AND POORLY DESIGNED. ESPECIALLY SINCE IT IS JUST SNAPS ON. THE STRESS THE HANDLE AND PANEL MUST TAKE AS TO PULL THE WEIGHT OF THE HEAVY HATCH DOWN BEFORE YOU CAN PLACE YOUR HAND ON THE OUTSIDE OF THE HATCH TO CLOSE NEEDS TO BE REDESIGNED IN THE NEWER MODELS. I AM NOW NOT SO RELAXED WHEN CLOSING THE HATCH ON MY OWN CAR. *TR

I PULLED INTO THE SERVICE STATION FOR FUEL. THE ATTENDANT PLACED THE GAS PUMP NOZZLE INTO MY VEHICLES NEW STYLE CAPLESS GAS TANK AND BEGAN TO FILL THE TANK FULL OF FUEL. ONCE THE TANK REACHED THE LIMIT THE NOZZLE SHUT OFF, WHEN THE ATTENDANT WENT TO REMOVE THE NOZZLE IT WOULD NOT RELEASE FROM THE CAR. FOR OVER 2 HOURS MY CAR WAS ATTACHED TO THE NOZZLE, UNTIL THE GAS STATION OWNER CAME AND HAD TO USE A SCREWDRIVER TO PRY IT OUT. GOOD THING BY LAW IN NJ A ATTENDANT MUST BE THEIR WHEN THE STATION IS OPEN OR I WOULD HAVE BEEN STUCK, THEIR WAS NO PHONE RECEPTION. *TR

VEHICLE HAS BEEN TO THE DEALER THREE TIMES FOR A CLICKING/CLUNKING SOUND COMING FROM THE FRONT END. TSB 13-3-2 AND TSB 13-5-11 HAVE BEEN PERFORMED BUT THE PROBLEM STILL EXISTS. VEHICLE HAS BEEN AT THE DEALER THREE OTHER OCCASIONS FOR TSB'S. ENGINEER SUPPOSEDLY COMING TO DEALER 5/28/13 TO CHECK VEHICLE. *TR

WAS DRIVING DOING 40MPH WHEN OUT OF NO WHERE I RECEIVED A MESSAGE INSTRUCTING ME TO IMMEDIATELY PULL VEHICLE OVER AND SHUT DOWN DUE TO ENGINE OVERHEATING. NEVER RECEIVED A "LOW COOLANT" LIGHT, JUST A SUDDEN WARNING TO PULL OVER. HAD TO BE TOWED FROM THE INCIDENT. LUCKILY NO ONE WAS INJURED AND THERE WERE NO ACCIDENTS AS IT WAS A TWO LANE, ONE WAY, STREET WITH NO SHOULDERS. OPENED THE HOOD AND I HAD ABSOLUTELY NO ENGINE COOLANT. ALSO NOTICED THAT THE ENGINE WAS IN FACT VERY HOT. I AM CONCERNED THAT THIS HAS CAUSED ENGINE DAMAGE ON MY BRAND NEW VEHICLE. *TR

STEERING CONTROL ROD IS EXPOSED UNDER DASH AND CONTAINS SHARP EDGES. DRIVER SIDE DOOR HAS A SHARP PIECE OF METAL WHICH CAN CUT. *TR

MY FORD TOUCH RADIO MALFUNCTION

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE WAS STARTED AND THE ENGINE FAULT MESSAGE WARNING LIGHT ILLUMINATED AS THE VEHICLE HESITATED AND JERKED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE ENGINE SENSOR. THE DEALER CLEANED THE ENGINE SENSOR HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,500 AND THE CURRENT MILEAGE WAS 2,700.

PURCHASED THE VEHICLE NEW ON MAY 7, DROVE 10 MILES AND PARKED THE VEHICLE IN MY GARAGE. ON MAY 11, I NOTED A SUBSTANTIAL AMOUNT OF ENGINE OIL UNDER THE CAR. THE VEHICLE WAS TOWED TO THE SERVICE DEPARTMENT AND THE FOLLOWING WAS NOTED: OIL LEAK DIAGNOSIS TIMING PEG PLUG MISSING FROM RIGHT SIDE OF ENGINE BLOCK. THE RIGHT HALF AXLE SHAFT AND BEARING BRACKET WERE REMOVED, THE PLUG HOLE WAS CLEANED AND THREADS TAPPED USING M10 X 1.5 TAP. INSTALLED NEW TIMING PLUG TIGHTENED TO SPEC. NEW OIL AND FILTER INSTALLED. THE ORIGIN OF THE LEAK COULD NOT BE SEEN BY OWNER VISUAL INSPECTION. EITHER THE PLUG WAS NOT INSTALLED AT THE FACTORY OR IT WAS NOT TIGHTENED AND FELL OUT. EITHER WAY, HAD IT NOT BEEN NOTICED THE ENGINE OIL WOULD HAVE BEEN TOTALLY LOST INCREASING THE LIKELIHOOD OF ENGINE DAMAGE. FURTHER OIL COVERED THE UNDER CARRIAGE OF THE VEHICLE AND COULD HAVE GOTTEN ON TO BRAKES COMPROMISING SAFETY. NOT SURE IF THERE WAS POTENTIAL FOR ENGINE FIRE. *TR

THE "ENGINE FAULT SERVICE NOW" LIGHT CAME ON AND VEHICLE CHUGGED AND LURCHED. BROUGHT TO DEALER THE NEXT DAY AND COMPUTER DIAGNOSIS SHOWED NOTHING APPEARED. I EVEN TOOK A PICTURE OF THE LIGHT. THIS HAS HAPPENED NUMEROUS TIMES SINCE. THIS MATTER SHOULD BE INVESTIGATED FURTHER SINCE I HAVE NOTICED MANY COMPLAINTS ON THIS. THANK YOU. *TR