2017 Ford Escape Complaint Log

A few weeks ago, the car started running rough. Upon inspection, what was first thought to be a faulty spark plug, has turned out to be a cracked engine block. It is burning coolant and running rougher and rougher. Took it to a local repair shop and, per guidance received from Ford, we have to replace the full engine. No warranty coverage, nothing.

The contact owns a 2017 Ford Escape. The contact stated that while his son was driving 30 MPH, the message "Hot" was displayed. The driver pulled over to the side of the road. The vehicle was towed to Gear Repair, where it was diagnosed that the head gasket was leaking coolant into the engine block and cylinders. The dealer was notified of the failure and related the failure to Customer Satisfaction Program: 21N12, but the vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was not covered due to the manufactured date. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.

Service engine light came on took to Ford dealer to be checked was told need new engine due to coolant intrusion

See attached document for complaint.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked and attempting to start the vehicle, the check engine warning light Illuminated. The contact stated that there was an abnormal knocking sound coming from the engine. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine. The vehicle was at the dealer for an engine replacement. The manufacturer was notified of the failure, opened a case, and offered to cover half of the cost of the repair. The failure mileage was 51,000.

The contact owns a 2017 Ford Escape. The contact stated that the tailgate unexpectedly opened while driving. The contact stated that the tailgate could be opened manually or with the key fob. The contact stated that depressing the button near the tailgate failed to open the tailgate. The tailgate ajar message was displayed. The contact attempted to resolve the issue by changing the key fob battery, but the issue persisted. The local dealer was contacted and suggested a diagnostic test be performed. The vehicle was not yet repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the VIN and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.

The contact owns a 2017 Ford Escape. The contact stated that the message "Service Engine Soon" was displayed. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,499.

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the engine started misfiring. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the residence, where the contact scanned the vehicle and retrieved a DTC code for cylinder #2 misfire. The vehicle was taken to an unknown dealer, where the same assessment was made, and the dealer determined that the cylinder #2 exhaust valve was burned. The dealer determined that the cylinder head assembly needed to be replaced. Additionally, the dealer informed the contact that the short block had a manufacturing defect and recommended that the short block be replaced. The contact related the short block defect to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact's mother owns a 2017 Ford Escape. The contact stated while her mother was driving at an undisclosed speed, the driver noticed a significant amount of smoke coming out of the exhaust pipe. The driver drove to the residence. Additionally, the contact stated that the vehicle had experienced difficulty in starting. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The mechanic determined that the failure was related to Ford Campaign Number: 21N12. The contact was referred to the manufacturer for assistance. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 25,901.

Coolant is leaking into the cylinder bores of the engine, potentially causing overheating and engine failure. Its unfair to me that I would have to throw $6,000 into a vehicle that going to cost me literally half of what I would be paying off for the vehicle itself.... obviously got the car at a used dealership, no one had given me any extended warranties at all.

My car overheated and went into limp mode while I was on the freeway, I was almost involved in a crash due to this. I took the car to an auto repair facility where they stated that this is a known issue with Ford 2.0T Ecoboost engines that cause a sudden and full internal burn of all coolant and the engine overheats. Ford has acknowledged an issue on the engines since 2022. However, Ford has not issued a recall for these engines. There is an NHTSA TSB on these engines TSB 19-2346. I could have lost my life due to sudden loss of forward momentum, the car could have combusted due to overheating.

Coolant intrusion that lead to engine failure due to Ford's known faulty system.

I bought a Ford Escape 2017 and noticed it started having engine problems I took it to a repair facility and they told me the coolant was leaking into the cylinders. They told me to fix it I would have to get a whole new engine for $8,000, this is so much for a car I just got; I can't get it fixed through Ford since there is no recall. I have already wasted so much money trying to fix it for what the mechanics thought it was, on top of that $2,530 for taking apart the engine to diagnose it. Ford needs to recall these vehicles, this is a manufacturing error on their part and they should pay to get it fixed along with the maintenance people have paid to try to fix this issue.

Driving back home from downtown Tupelo, my transmission completely went out. Vehicle had to be turned off and back on to move a few feet. It took over 45 minutes to drive 4 miles to my house. Cost of transmission more than value of the vehicle. Ford stated there is no recall on the vehicle for the transmission.

Bought vehicle (used 91.5K miles) from Hyundai dealer and on drive home the check engine light illuminated, checked it at home and was P0301 (misfire on cylinder #1). After back and forth with the dealer I agreed to bring in the vehicle for them to diagnose. On the trip to dealer the vehicle overheated and I had to add water and wait roadside before I could continue. At the dealer the problem was diagnosed as coolant leaking into the #1 cylinder at the head gasket (i.e. per TSB 22-2322 and related TSBs) and the fix was a new long block.

The contact owns a 2017 Ford Escape. The contact stated that upon coming to a complete stop, the message "Engine Hot" was displayed. The contact stated that while driving from a complete stop, the vehicle failed to exceed 10 MPH. The contact was able to pull over to the side of the road. The vehicle was towed to an independent mechanic, where the contact was referred to the dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed with a misfire in cylinder #1 due to coolant intrusion into the engine. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,500.

Purchased Vehicle on October 11, 2024. Took car out of town check engine light came on. Took back on October 16th as it had a P0301 cylinder 1 misfire code. They replaced a coil pack said it was good to go. Check engine light came back on a few days later, went to auto zone to scan same code informed dealership. Took it to dealership on November 5th, 2024 they kept overnight to do a leak down test and found coolant in cylinder 1. Engine is bad. Vehicle has 60,000 miles on it and since it is new to me I can’t confirm how long this has been a problem and been covered up.

The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the engine was overheating. The contact was unaware of a warning light being illuminated. The contact added coolant to the coolant reservoir; however, the failure persisted. The vehicle was taken to Worrall Carburation & Machine, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The mechanic replaced the engine with a new crate engine that was purchased from the dealer. Additionally, the mechanic replaced the turbo charger. The vehicle was repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle went into idle, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the engine's cylinders which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,239.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle and driving at an undisclosed speed, the vehicle was shuddering, with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

2017 Ford Escape Titanium with 2.0 engine and 61,000 miles. Just had to replace the whole engine due to coolant leaks from engine block cracks. Extremely heavy smoking and very rough idling and driving. Will be picking up repaired vehicle tomorrow (12/10/24) after it being in garage for over a week. Estimated bill is ~$7,000.

Engine lost compression in one cylinder. I was able to get it off the road and have it towed home. The problem was confirmed by an ASE certified technician at an independant service center, There were no warning lights or messages regarding this problem. Independent service shop Did the inspection on 10/17/2024. they found cylinder number 2 had 10 psi.

The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was towed to the local mechanic who replaced the spark plugs and the vehicle was repaired. The contact stated that while operating the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was driven to the local dealer who diagnosed the vehicle and determined that the was a coolant intrusion in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The contact was informed that the vehicle did not qualify for the Extended Warranty Coverage under TSB: 22-2229. The failure mileage was 40,000.

Was driving and suddenly steering became very difficult. It became hard to turn.

The contact owns a 2017 Ford Escape. The contact stated while the contact's fiancé was driving at an undisclosed speed, the vehicle overheated. The contact stated that the indicator light illuminated, indicating that the vehicle was overheating. In addition, the contact stated that about a month prior, the check engine warning light illuminated but went off. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 131,930.

I have experienced a 1.5L short block, due to coolant intrusion to the cylinder bores. My car is no longer safe to drive.

I was advised by the Ford dealership that my engine needs to be replaced due to a coolant leak into the engine. This is a known issue for this vehicle. This car has a little over 98k miles on it. There is a board post about this issue TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 22-2229 09 June 2022 I was told there is no recall for this issue even thought they know it is an issue and the cost to replace is over 8k. I called and spoke to the corporate office as well and they told me they will not cover it. This is an issue for a lot of people and sadly there is still no recall. This is not fair that I have to pay more to get the vehicle fixed than the vehicle Is worth. The Ford company should be held responsible for an issue they know is not a fault of the customer.

My ford escape had a recall for lower engine block back in late 2020. As of yesterday they are now telling me I need to get the same part they replaced then replaced again. Its been under 23k miles since the recall replacement was done and they want to charge me 9k

On my 2017 Ford Escape with ecoboost, my check engine light came on we noticed a sweet smell right after Iturn the car on to drive it and a big puff of white smoke came out of my tailpipe. I did notice that it hesitated when i would start to go at a stop light but not enough to make it stall. We took it to the dealership and they are saying there is coolant intrusion on the 4th cylinder and the only way to fix it is to have a new motor put in it. That's about $9,000.00. I only have about 43,000 miles on it.

The contact owns a 2017 Ford Escape. The contact stated that upon entering the vehicle, the contact became aware that all the electronics had failed to turn on, after which the contact became aware that the battery was dead. The vehicle was taken to the dealer, who diagnosed a failure with the battery. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then determined that there was an electrical parasitic draw, consciously resulting in a dead battery but was unable to locate the electrical parasitic draw point. The contact stated that the vehicle was currently on the fourth replacement battery due to an electrical failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 30,000.

I was driving home from my second job, when the "check engine" light came on. I thought "no big deal". As i got further along, I noticed a "skip" in the engine. The "skip", or misfire, continued. Several more miles down the road, there was a sudden jolt with the car. A message with an alarm suddenly displayed on my cockpit instrument cluster; " Service Required, See Dealer now". By the time I arrived home, the engine was misfiring quite regularly. I parked the car, called the closest repair shop to set up appointment, and they told me go ahead and bring in car. The car would not restart, so I had car towed to repair shop. The next day, the repair shop called saying vehicle had "Blown Head Gasket " and would take a major repair. The car has not been repaired yet because of the major expense.

For the past two years I have drove a 2017 ford escape. Over the past two years my car has failed me multiple times My question is for ford motor company. Knowing this is a known issue with escapes…why are they doing nothing to help customers who have had a total engine failure due to manufacturing’s flaws ?

The engine was randomly low on coolant, so I refilled the reservoir 2 days ago. Now I received a service engine soon light triggered by code P0303, Cylinder 3 misfire. I believe that my vehicle is affected by the Ford 1.5L EcoBoost coolant leaking into the engine cylinder issue.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,776.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 10 MPH and turning out of a parking lot onto a road, the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was a misfire in cylinder #2. The mechanic replaced the spark plugs and ignition coil. The vehicle was repaired. The contact stated that the check engine warning light became illuminated again. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the ignition coil and spark plugs needed to be replaced with OEM parts. The vehicle was repaired; however, the check engine light was again illuminated. The contact took the vehicle back to the same dealer who diagnosed the vehicle and determined that there was coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 - Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was 51,849.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.

Engine had a hesitation while running for approx a week, then one morning it flashed on dash that push button start not operable must be manually started.. It would not run after that and was towed to Brandon Ford Dealership near Tampa Florida. This was around the [XXX], today on [XXX], Brandon Ford sends message stating that the engine has "COOLANT INTRUSION" and that it will cost $14,228.00 for a whole new engine!! They even have a name for the issue, not like "blown head gasket", "warped head", etc. Upon further research on internet, this is a MASS PROBLEM with these engines from 2013 to 2019 and is still happening even though Ford claims to have conducted a "redesign" of the coolant ports on the engine block.. IF THIS IS NOT A CLASS ACTION OR A RECALL SOMETHING IS WRONG WITH THE SYSTEM!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle suddenly started not shifting gears correctly and lost power, took to dealer and was told it is a known problem with this model of Ford Escape, the service manager went as far as stating there was nothing we could have done. We had no warning lights, no leaking of any type but was told the coolant was empty. Service manager said engine had absorbed coolent. They stated it had also caused the transmission to malfunction and cost to repair would be around $20,500. This is way more than the vehicle is worth yet we still owe $6,800 on a vehicle we have made regular oil changes and has presented no prior signs of problems. Obviously, Ford is very aware of problem yet has not made a recall. What can we do?

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was driven to the residence. The contact stated that a mobile mechanic inspected the vehicle and diagnosed the vehicle with a misfire in cylinder #3. The contact was informed that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was taken to another independent mechanic where it was diagnosed with a coolant leak in cylinder #3 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 101,854.

UPDATE FOR TRACKING 11613924: Ford tech ran their diagnostics and have determined that it is still showing a Cylinder #2 misfire. They have advised me that I need a new Long Block and have quoted me at $7,800. Ford Corp states that there are no recalls, TSBs, or Customer Satisfaction posts that will cover my repairs, and I am out of any type of warranty for financial assistance from them for this known issue on the 2017 Escape 2.0L. I’ve had this car for 2 years, put a little over 5k miles on it. Total mileage right now is less than 98K.

Found the dreaded coolant intrusion, with a misfire on cylinder four. The ford dealer found the design flaw of the slits cut in between the cylinders. The dealer is stating that the car needs a new lower block. No engine check lights on, motor lags as you take off from a stop. This i believe is dangerous to anyone driving this car with this known problem. After exploring the internet many other people are experiencing this same problem.

Engine blew at 52,000 miles

The vehicle began emitting white smoke from the exhaust upon start up after sitting cold. Smoke would disappear after warming up for a few seconds. The coolant was being slowly depleted from the reservoir. Spark plugs were inspected to find evidence of coolant burning in cylinders. Vehicle began running hot. Contacted service dealer for recalls, none related to issue. Contacted Ford customer service after finding this was a common issue with 1.5L engines. Ford stated my VIN wasn’t one of the vehicles affected. Other people were describing in forums and dealer mentioned that the short block on the engine had to be replaced with a long block along with a new head gasket. Dealer informed this was an $8500 repair. Vehicle at risk of running hot, destroying the engine and its components. This could lead to engine locking up or other catastrophic failure during use, placing myself and my family in imminent danger. Vehicle isn’t even paid off, Ford refuse to offer to assist with any of the cost or decree this a recall.

Coolant intrusion into cylinder #2. This car is 7 years old with 77k miles and needs a new long block due to defective design. Car started stuttering when started and check engine light first came on and I took it to my local mechanic who said the code was for an engine cylinder misfire. He noticed coolant was low and told me this is a common, massive design defect causing coolant intrusion into the engine cylinder and ruining the engine. Had it officially diagnosed by Ford ASAP and they want $9600 to replace their defective engine. Ford recalled the 1.5 ecoboost for this exact issue. Mine is a 2.0 turbo. Please force Ford to recall these vehicles. Someone will die if you don't and they do not care. Ford denied "customer loyalty assistance" and is now leaving me with a paperweight for a car. We need help from the nhtsa. Contact me if you need more information.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked in the garage it was discovered that large amounts of oil had leaked from the engine onto the garage floor. The vehicle was taken to the local mechanic who diagnosed that the engine had been damaged due to coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 123,000.

The contact owns a 2017 Ford Escape. The contact stated while his wife was driving 35 MPH, the vehicle briefly jerked and hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed that the coolant reservoir was empty but was unable to determine if there was a coolant leak. The contact inspected the engine but found no damages. After further inspection, the dealer observed that the fuel pump was cracked. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 78,000.