2017 Ford Escape Complaint Log

I was driving to NY from NC when my power steering went out in the mountains of PA there was no warning at all just all of a sudden could not barely turn the wheel. When I pulled over a warning then did come on when I turned the car back on stating steering assist failure needs service. I had to continue to drive because it was late in the evening. When I got to NY I took it to the cord dealer and they stated it is the steering rod that needs replacing and it is costing me $3166 plus tax!! The car only has 53,000 miles on it and of course is no longer under warranty!

Check engine light points to cylinder 2 misfire, low coolant, white smoke from tailpipe, odor of coolant. A known defect in 1.5L Ecoboost engines causes coolant intrusion into the cylinder but for some reason 2.0L engines were left off the list for repair by the Ford dealers TSB 21N12. I’ve made an appointment with the dealer but I have to wait three weeks for that. I’ve had to stop driving my vehicle because I’m afraid it could overheat and start a fire due to lack of coolant and driving it could cause more damage.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs, and ignition coils were replaced. After the repair, the engine started to misfire and jerk while depressing the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into the engine. The contact was informed that the VIN was not under recall for the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 68,000.

I was driving to work at 7am on Saturday, August 26, 2023- and it was a mild morning... maybe 50 degrees. As I was driving I heard what sounded like a gunshot- and once I was able to gather myself, I realized that my panoramic sunroof had exploded. Outward. Nothing hit the glass- it merely exploded. There is no point of impact from an outside object. I was driving past a cattle ranch- no trees hanging over the road and there were no other vehicles in sight. I was only 2 miles from home and was able to close the sunroof cover and slowly drive home to park in garage. It is available- at our home, currently, if inspection is needed. Glass did fall on me, the driver. Luckily I did not have any passengers with me at the time. And my nerves were shot from the loud sound. We have tried, unsuccessfully, to have our calls returned by Ford. And we are hesitant to reach out to our insurance as we truly feel the manufacturer is at fault here. After doing some research, this seems to be a common problem with many Ford models with panoramic sunroofs. We appreciate you recording this incident- and if you have any advice on how to proceed, that would also be appreciated.

The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH the check engine light illuminated and a chime went off and "service engine now" appeared on the instrument cluster. The contact stated that he pulled over and turned the engine off due to seeing the "over heat" warning illuminated. The contact had the vehicle towed to an independent mechanic who advised the contact to take the vehicle to a dealer due to a known manufacturer problem with the motor. The contact then had the vehicle towed to a dealer who diagnosed the vehicle and determined that the engine and transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.

Transmission would shift from 2nd gear to 3rd gear extremely hard out of no where after about 120k miles. It would also violently shake the entire car when shifting from drive to reverse. No warning lights. Dealer claimed they couldn't confirm it until transmission completely went. My safety was at risk as the car would shake when shifting at highway speeds and would not accelerate when I came to a complete stop on the highway or local roads. The Transmission failed and the Waldorf Ford has the old transmission. To repair cost me $6000 WALDORF Ford has all transactions.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle decelerated to 2 MPH. Several unknown warning lights were illuminated. The vehicle then started to sputter. The vehicle was taken to an independent mechanic and the contact was informed that cylinder #4 coil needed to be replaced. The vehicle was repaired; however, after driving for two miles, the vehicle stalled. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to cylinder #4 failure and that the engine needed to be replaced. The contact was informed there was coolant intrusion into the engine. The manufacturer was contacted, and the contact was informed that the repairs were not covered under Extended Warranty and referred the contact to the NHTSA Hotline. The failure mileage was approximately 76,000. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated that during cold starts, the engine shuddered, and the check engine warning light flashed on and off. The vehicle was taken to the local dealer who replaced cylinder #2 and the spark plugs. After retrieving the vehicle, the failure reoccurred, and the vehicle was taken back to the local dealer who diagnosed that coolant was present inside the engine and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, causing the RPM to fluctuate. The contact received notification of NHTSA Campaign Number: 26V011000 (EQUIPMENT); however, the part to do the recall repair was not yet available. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,000.

With just under 61,000 miles and no check engine light my car overheated on shut off while driving I was able to pull over on the side of the road. Brought to a Ford dealership they a coolant intrusion in cynlinders which means I engine long block assembly

The contact owns a 2017 Ford Escape. The contact stated that on numerous occasions while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was towed to an independent mechanic where it was diagnosed that the starter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed to a different independent mechanic where it was diagnosed and determined that the cylinder block was cracked, and that the engine needed to be replaced. The vehicle was not repaired. The dealer nor manufacturer was notified of the failure. The failure mileage was approximately 80,000.

I went to pick my child up from school, the escape was doing great went across the highway and the car shut down saying couldn’t find the key fob! I tried to crank the car back up to get out of the middle of the road so we wouldn’t get hit and the escape wouldn’t detect the Key Fob. We had a mechanic look at it. He thinks it is the body control module. This is a safety issue that my car quit without any warning at all and me and my child could have been hurt badly. This needs to be brought to someone’s attention cause this could happen to someone else. NO WARNING at all that my escape was going to come to a STOP and not crank!!! Very dangerous!!

Coolant smell coming from car

My check engine light came on a few weeks ago. I had it checked at an Auto Zone to see what the issues were. It showed cylinder 3 misfire detected. A week later while driving a warning appeared on my dashboard that the engine was hot. The gauge was at the top. I pulled it over and had it towed the next day. Two days later I was told by the Ford Dealership that I needed a new engine because coolant had leaked into the engine. They have let me know that Ford will not cover it. My safety and others were at risk as a fire could have started or the vehicle could have died in traffic.

The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the check engine warning light illuminated. After a visual inspection of the engine compartment, the contact observed an excessive loss of coolant. The vehicle was taken to an independent mechanic, who determined that the engine was damaged due to coolant intrusion. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 92,300.

Check Engine light was going on and off for a month on 2017 Ford Escape SE with less than 60,000 miles. Was driving to dealership to have it checked out. Before getting to the dealership, an audible and visual Overheating Engine warning occurred. The dealership said they could not look at the car for at least two weeks. They replied that the engine needed replacement "REPLACE LONGBLOCK COOLANT IN CYL#4" with a price tag of $9,339.29. Ford knows about the issue and will not issue a recall. Not only is this extremely horrible product and customer service, it is a huge safety issue as the car could have overheated while going at high speeds and/or caused harm and damage to occupants and others on the road.

When I had my Ford Escape serviced today, they told me the lug nuts were swollen and distorted so they needed to be replaced or they could end up being a safety hazard.

The contact owns a 2017 Ford Escape. The contact stated that while driving at 40 MPH, the vehicle jerked and failed to accelerate while depressing the accelerator pedal. The contact stated that while shifted to drive(D), the vehicle was unintentionally reversed. The check engine warning light was illuminated. The vehicle was shifted into park. The contact’s husband also experienced the failure and had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,400.

I started to experience a check engine light in my 2017 Ford escape with the 2.0 ecoboost engine with approximately 63000 miles on it in late August. The code for the light was P0303 for a misfire in cylinder 3. I also noticed low coolant that I would have to fill sometimes. The misfire progressively got worse quickly and the spark plug could not be removed. As outlined in Ford service bulletin 22-2229 this is issue is know to Ford with the fix being a replacement engine due to coolant leaking into the cylinder bores. The vehicle was brought to a Ford dealership where they confirmed that there was a coolant intrusion issue and the fix was to replace the engine for approximately $9,000. The mileage of the vehicle was about 63975 when brought into the dealership in mid September. The 1.5 and 1.6 ecoboost engines have similar issues. Ford has Customer Satisfaction Program 21N12 which replaces the 1.5l ecoboost engine free of cost for the customer if the car is less than 7 years old and has less than 84,000 miles on it. All three engines have similar designs and issues with the coolant intrusion. I was fortunate enough to keep the coolant filled so the engine did not overheat for me but it could have been unsafe if the engine overheated or otherwise failed on the highway.

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving on the highway at 45 MPH, the vehicle stalled. The contact stated that her daughter was able to pull over onto the side of the road and restart the vehicle; however, the vehicle was driving at a reduced speed. The check engine warning light was illuminated. The vehicle was driven to the residence and then was towed to a local dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,800.

Wheel lug nuts stretching and become stripped. Lug nuts installed by a Ford Qualified service technician only.

The contact owns a 2017 Ford Escape. The contact stated that while at a traffic light or a stop sign, the vehicle jerked and jolted forward when the accelerator pedal was released. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the purge valve was stuck open. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was approximately 72,239.

I purchased a 2017 Ford Escape a little over a year ago. My vehicle has less than 95,000 miles on it and it has been undriveable since August 14, 2023. I had it towed to a mechanic who advised that there were several cylinders that are not getting any compression which means the engines needs to be replaced. I have reached out to the local Ford mechanics and they are advising that there are no open recalls for this issue, but this is a common problem for the type of engine that my vehicle has.

Coolant intrusion into cylinders 2 and 3 requiring short block replacement according to the Ford Dealer. This problem is described in Customer Satisfaction Program 21N12, but the VIN for my car isn’t included even though it meets all the requirements. Please expand to include my VIN IN 22N12. I’ve contacted Ford and the case number is CAS-44699591

My vehicle has been confirmed via a certified FORD service department to have a coolant intrusion issue that FORD is aware of via TSB 20-2100. However, I was never notified by FORD that my vehicle may have an issue & to take it to a service location to have it checked. Here I am 13,000 miles over my extended warranty & am being asked to pay $7,773 + tax to have my engine repaired but FORD was aware of this issue since 2019 and never once let me know.

At 95,000 miles the vehicle would jump shifting gears. We took it the mechanic and they noticed one of the cylinders is missing firing. They noticed it is due to a coolant leak. Also, there is smoke coming out of the exhaust and there is a smell. The ford mechanic has said this is due to a coolant leak issue and needs a full engine block replacement that costs over $8,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at highway speeds, the vehicle began to shake abnormally with the check engine warning light illuminated. The contact was able to drive the vehicle home; however, upon restarting the vehicle, the engine began to shake abnormally while idling. Due to the failure, the vehicle was towed to the dealer where it was discovered there was coolant intrusion into the engine cylinder. The vehicle was diagnosed with engine failure and the contact was informed that the short block needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The failure mileage was approximately 37,200.

The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 35 MPH, the vehicle started to lose motive power with white smoke coming from the exhaust before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that coolant had intruded into the engine cylinders causing the engine to fail. The contact was informed that the engine short block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 31,000.

Just purchased this vehicle on July 3rd and now have Coolant Intrusion and need a new long block engine. I've read online about the MULTITUDE of people having this same exact issue. 2017 Ford Escape SE (2.0 engine) Ford even issued a Technical Service Bulletin (TSB) about it, but refuses to recall the vehicle, which doesn't make any sense. Ford TSB 22-2229

The contact’s mother owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact stated that the thermostat temperature gauge indicated that the engine was overheating. The vehicle was driven to the shoulder of the road and parked. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the VIN was not covered under recall repair for the engine failure. The failure mileage was approximately 95,000.

The contact owns a 2017 Ford Escape. The contact stated while having a routine brake check, the mechanic was not able to remove the lug nuts on all four wheels. The dealer stated was aware of the failure but stated there was no recall for the failure. The dealer recommended the replacement of the lug nuts. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 26,000.

During scheduled oil change service on 8/8/2023, informed that wheel lug nuts were swollen and tire rotation was not completed. Replacement lugnuts were not in stock. Returned on 8/17/2023 and had all wheel lugnuts replaced.

Auto restart stopped working Coolant leaking into 2 cylinders, causing full engine replacement

BEACH FORD REPLACED THE HEADGASKETS AND 12 MONTHS LATER COOLANT LEAKED INTO CYLINDER AND NEED NEW ENGINE. THE VEHICLE IS AT BEACH FORD IN MYRTLE BEACH SOUTH CAROLINA.

* Engine coolant leaked into cylinders causing a complete engine failure. This is a known issue and Ford previously recalled the 1.5L version of the engine for the same problem but not the 2.0L. Parts are not available to inspect as the engine has been replaced. * We were fortunate to be at home in the driveway when it gave out but it could have been a problem at speed. * Ford acknowledged that the engine was ruined and that it is a common problem. To the point that they offered to give me a discount on the work, but it still cost me $6,000. * There was a warning light which came on in the driveway when the car started and white smoke poured out of the exhaust, no prior lights came on and the car was not driven.

Engine coolant intrusion. The Engine needs entirely replaced at only 68k miles.

We have a 2017 ford escape with a 1.5 4 cylinder ecoboost. The car started using large amounts of coolant and misfiring. Took it to the dealership and they found every code needed to diagnos the issue as coolant intrusion. There was a recall on this issue but apparently ford is no longer doing the repair. The engine block has a design flaw that allows coolant to leak and cause issues. The vehicle only has 56000 miles on it and is no longer safe to drive. Was told some can even catch on fire from overheating. Ford has denied to cover any fix evwn know it had a recall and is 100 percent a manufacturer defect.

2017 Ford Escape coolant leaked into engine causing vehicle to, all of a sudden, not accelerate when driving on city road. This happened at night with woman driving alone which obviously not safe! Since vehicle would not go over 2-3 mph traffic was backed up and had to put hazard lights on until could get car over. Vehicle was taken to dealer and found out the issue of coolant leaked into engine. The only way to fix the Escape would be to replace the engine. We did get the engine replaced costing $7,439. Researching this problem we have found this is a known issue but Ford has not issued a recall. This problem is not safe for anybody on the road. This should be a recall and Ford should reimburse us for the cost of repair. I do have the receipt as proof of what we paid to replace the engine. This happened in August 2023

Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.

Lug nut has a two piece design a nut with a chrome cover that swells making it impossible to remove the lugs with the tool provided by the manufacturer. The safety issue is it leaves people stranded without any tool to replace a tire in the event of a flat.

Car started over heating the coolant is leaking into the cylinder heads causing a misfire and the engine needs to be replaced. Cost to replace it is almost what i owe. I have almost 70,000 miles on it and now I am stuck paying for a car I can't even drive.

The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light was flashing on and off. The contact called the local dealer and was informed that the computer system was down. The vehicle was taken back to the dealer, where it was diagnosed that coolant was leaking into the cylinder and the engine. The check engine warning light was reset. The vehicle was not repaired, and the failure persisted. The vehicle was taken to two independent mechanics, and the contact was informed that there was a cylinder misfire. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 91,000.

My vehicle leaks coolant and shakes while accelerating. It sometimes struggles to accelerate at all as it steadily misfires. This would put me and my family at risk even when trying to leave our driveway or turn off our street. The leaking coolant has been confirmed by a dealer and independent service center since it started in 2023. They confirmed that it is identical symptoms to what they see relating to TSB 20-2100 (19-2375 before that). Ford continues to deny that this vehicle is attached to this TSB. The vehicle has not been inspected by the manufacturer, police, or insurance. There was no warning prior to the symptoms first appearance, the Check Engine light illuminated only after issues began to arise.

2017 Ford Escape 2.0L Ecoboost at 58K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away), could cause accident, injury and/or death. I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (this can't be legal). FIX THIS NOW BEFORE...

2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.

At 98,500 mileage I saw white/blue smoke coming from the exhaust. It would cloud up my garage and the smell was terrible. We started parking outside and after the second or third time this happened, we took it into the dealership. There were no warning messages or dash lights present. At the dealership they said the coolant looked a little low and after some research did a coolant pressure test. The pressure was not supposed to drop more than 4.5psi over 5 hours and ours dropped 5psi within 2 hours signaling a coolant leak. The repair was a new engine block costing $7000.

The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle started to vibrate abnormally. The contact’s wife depressed the accelerator pedal, but the vehicle failed to respond. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the engine failure was intermittent. The contact was unable to start the vehicle and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into cylinder #1. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2229 - Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.

The contact owns a 2017 Ford Escape. The contact stated that after driving the vehicle was stopped at a light with the brake pedal depressed. The contact stated that a message that read “Stop Vehicle – Emergency” was displayed. The vehicle was pulled over to the side of the roadway. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 108,000.