NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2017 Ford Escape. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
Head gasket failed causing coolant to leak entirely. A KNOWN DEFECT.
After buying the truck I noticed over time the body paint was coming off. When I first got it I noticed a few areas where it looked like there was no clear coat applied. About a month after I noticed there actually was no clear coat applied in certain places (mostly around all the windows). When I spoke to numerous dealers they stated they have seen this a lot lately with Ford giving no explanation. The other issue I have is the doors and lift gate don’t seal properly. I can hear the air whooshing around from everywhere and it even allowed flies into my truck who then decided to mate and it took me two weeks to get them all out.
I had to change a tire on the shoulder of a busy 4 lane highway. I was unable to fit the lug wrench onto a lug nut. I was unable to change the tire as I could not remove the lug nut. I had it taken to an independent service center where he confirmed that there were 4 other lugs total on the other (3) wheels that were swollen as well. There was no indication that these lug nuts were faulty.
The contact owns a 2017 Ford Escape. The contact stated that after parking and turning off the vehicle, the interior lights remained illuminated, due to the liftgate failing to close securely. No warning lights were illuminated. The contact stated that she replaced the key fob, lubricated the door latch assembly, and replaced the battery; however, the failure persisted. The vehicle was taken to a local dealer, where the contact was made aware that the vehicle warranty had expired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 55,000.
Receiving auto start stop error and vehicle stalls while in drive. “Shift to P, restart engine”. Now vehicle will not shift and battery light also comes on.
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle lost motive power. The "Engine Failure" warning message was displayed. The vehicle was towed to an independent mechanic and diagnosed with engine failure, which started with the water pump and blown head gaskets. The engine needed to be replaced. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure and informed the contact to tow the vehicle to a dealer. The failure mileage was approximately 75,000.
Swollen lug nuts on all tires
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle hesitated and the contact heard a sputtering sound from the engine. The contact stated that the check engine warning light was illuminated. The contact noticed that she had to refill the coolant reservoir repeatedly. The contact had driven the vehicle to an independent mechanic who diagnosed a misfire in one of the cylinders. The vehicle was not taken to be diagnosed; however, the dealer was contacted and informed the contact that the engine might need to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to overheat. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to the local dealer and diagnosed with an engine coolant failure. The vehicle was not repaired. The manufacturer was notified and provided contact with a long block service replacement kit. The approximate failure mileage was 115,000.
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.
Steering wheel was locked when went out to go to work. Finally got steering wheel unlocked and tried to continue to my destination. Power steering went out completely after a couple of turns. Vehicle towed to shop for determination of problem.
The contact owns a 2017 Ford Escape. The contact stated that while shifting to first gear, the vehicle jerked and lunged forward. The service transmission message was displayed. The contact stated while driving, the speed decreased to 20 MPH and then accelerated independently to 60 MPH without warning. The vehicle was restarted and operated as designed. The contact called an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact then took the vehicle to an independent mechanic where a diagnostic test discovered that the spark plugs and coils needed to be replaced. The mechanic linked the failure to a service bulletin discovered on the Ford website and repaired the vehicle according to the service bulletin. Despite the repair, the contact stated that the failure returned a few days later. The vehicle was returned to the mechanic where a second diagnostic test discovered that the coolant reservoir was empty and leaking into cylinder #2. The contact was then informed that the engine block was damaged. The contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered no assistance. The manufacturer then referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 108,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 mph, the engine stalled. The vehicle was jerking and lunging forward. There was coolant flowing into the engine. There were unknown warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that spark plugs and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 108,000.
The contact owns a 2017 Ford Escape. The contact stated after refueling the vehicle, she was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated she had to leave the vehicle running while refueling to not experience the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the purge valve replaced. The vehicle was not repaired because the parts were not available. The contact continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was unknown.
Tailgate lowers on its own without stopping on contact. Also does not beep.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Upon inspection, the contact noticed that the coolant level was low. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the cylinder wall, causing engine failure. The dealer replaced the engine. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to TSB Number: 20-21000 (Engine and Engine Cooling). The failure mileage was approximately 36,000.
I was in an accident 12/24/2021due to other parties at fault, and my air bags did not deploy. The diagnostic with the collision Calliber (78216 zip code) reflected there was a faulty air bag and should have deployed . I suffered neck and back injuries. Half a year later my entire AC compressor needed to be replaced a month later my Entire engine needs to be replaced (8700 price). I’ve only had this car over a year and work remotely. I have under 50k miles on this car and have had so many dangerous And unfortunate high cost issues. The
While getting routine maintenance service for an oil change and tire rotation from the Ford Dealership in Milford Ohio, I was informed by the Service Department representative that they were able to perform the tire rotation due to "swollen lug nuts" on my vehicle. The representative stated this is known issue and recommended I purchase new lug nuts from an aftermarket automotive parts supplier. - What component or system failed or malfunctioned, and is it available for inspection upon request? Since I need the vehicle for my transportation needs, I will be purchasing the new lug nuts as recommended, however, I will ask for the original lug nuts in question in the event there is an inspection request. - How was your safety or the safety of others put at risk? I do not feel at this time my safety has been put at risk. - Has the problem been reproduced or confirmed by a dealer or independent service center? This problem was identified by the dealer since the dealer is who recommended replacing the lug nuts. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by anyone else or any other organization. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, message or other symptoms of this problem. I was made aware of this issue by the Ford Dealership where I was getting service for an oil change and tire rotation on 12/17/2021.
MY 2017 FORD ESCAPE MOVED FORWARD AFTER BEING PUT IN THE PARK POSITION, THUS CAUSING ME TO FALL TO THE GROUND UPON EXITING AND DRIVER SIDE REAR TIRE RAN OVER MY LEFT KNEE, CAUSING A CRUSHED KNEE. I AM STILL UNABLE TO WALK PROPERLY WITHOUT PAIN. I HAVE NOT HAD CAR INPECTED AND HAVE JUST SEEN THE RECALL, WHICH STATES "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE".
My check engine light came on, and has since started chugging when I accelerate. Also have been adding coolant frequently. My safety issue is I am worried that I will stall when driving. I live in Minnesota and the weather here is brutal. My vehicle also kicks on the air conditioning by itself.
The contact called on behalf of her husband, who owns a 2017 Ford Escape. The contact stated that her husband was approaching a stop sign at 5 MPH, and upon depressing the brake pedal, the vehicle continued to accelerate. The contact immediately depressed the brake pedal with both feet in order to bring the vehicle to a complete stop; no warning lights were illuminated. The failure occurred on several occasions where the brake pedal failed to stop the vehicle. On a most recent occasion, the contact parked in an empty lot when the vehicle accelerated, causing her to crash into a wall in front at an unknown speed. The building's wall was damaged, and the vehicle came to a stop upon impact. The vehicle was towed to a local repair center. A police report was filed. The vehicle was not destroyed. No injuries were reported. The vehicle was then taken to a local dealer, where the failure could not able to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Quick Lane stated lug nuts were swollen and that it would cost $160 to replace lug nuts. This is a known issue with Fords--this should be covered under warranty as a defect item.
I recently purchased new tires. When I went to have them installed I was told there a problem with the lug nuts (Swollen Lug Nuts). I have never heard of such a problem until I researched the internet and found this is an issue with many Ford vehicles. I had to spend an unexpected repair of $140 plus for new lug nuts. Not only is this a defect but also a safety concern. If a driver would happen to get a flat and could not change the tire because of swollen lug nuts, that is a problem. Ford is aware of the problem and has done NOTHING to correct the problem/safety concern. There are millions of these vehicles on the road and the problem needs to be addressed by FORD>
2017 Ford Escape Transmission issue: I have maintained my vehicle in accordance with the 2017 Ford Escape manual since I purchased it. My vehicle has always been reliable until suddenly, at a little over 105,000 miles, my vehicle's transmission started slipping. My car revved and no check engine light or warning indicator ever came on. The car finally jutted forward, so I pulled it off the side of the road and had it towed to a Ford dealership service center. The dealership looked at the car and said I would need a whole new transmission and the parts are on back-order to which he also stated, "which indicates to me this is a common problem with the 2017 Ford Escape." I then towed the vehicle to a different Ford dealership service center to get a different opinion. This different service center also said I would need a new transmission. My car is available for inspection upon request. The safety of myself and others were put at risk since the issue occurred without any warning on a highway and before a car's reliability would be questioned (2017 year with 105,000 miles with no prior issues). The problem has been confirmed by two Ford dealership service centers.
The contact owns a 2017 Ford Escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. THE CONSUMER STATED WHILE COMPLETING A ROAD TRIP AND PULLING INTO THE DRIVEWAY, THE VEHICLE EMITTED A PUFF OF SMOKE AND FLAMES FROM THE HOOD. THE CONSUMER WAS UNABLE TO REMOVE THE KEYS, AS THEY WERE LOCKED IN THE IGNTION. THE VEHICLE WAS A TOTAL LOSS.
Catastrophic transmission failure and immediate loss off acceleration. Insurance tested transmission fluid by certified lab and found glycol coolant contamination in transmission resulting in catastrophic failure.
The contact owns a 2017 Ford Escape. The contact indicated that while his daughter was attempting to remove the wheel from the vehicle, it was discovered that the lug nuts had swollen and could not be removed using the manufacturer’s lug nut wrench that was provided with the vehicle. The local dealer was contacted, and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 90,000.
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled. The vehicle was able to be restarted on the first and second attempts. Additionally, a catastrophic failure and engine overheating message was displayed. The vehicle was towed to a dealer where it was diagnosed that coolant had leaked into the engine block, and the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 55,000.
Car was having a stuttering, shaking issue. Took it to the mechanic, and the engine block had cracked. The car is 4 years old, and this is a know manufacturing issue that Ford has not solved. The whole engine needed to be replaced.
My ford escape has experienced premature transmission failure. I bought my 2017 ford escape brand new in 2017 from Ford Southwest in Weatherford, Texas. On 11/19/2021 the ford was getting rpms, but was not accelerating. We were driving on the highway. The escape would not accelerate compromising our safety. We managed to pull to the side of the highway. The car rested and was turned back on, but it would not move. We had to have the car towed to the southwest ford dealership. We had to leave the car there till they could look at it. On 11/23/2021, an employee named Charlie called from southwest ford. He explained there was converter failure damaging the transmission. The transmission needs to be replaced with a new on. Charlie estimated the cost to be $6,000. The 2017 ford escape only has 80,150 miles on it and I am being told that the transmission is damaged and needs to be completely replaced. Ford has known this to be a problem.
As I was driving on I-75 on the evening of Sunday, November 14, 2021 around 8:30, at approximately 75 mph (I was in the middle lane passing a semi-truck), my car suddenly lost power. The RPMs began to go all the way up, the drop all the way down repeatedly. Lights came on, and a red light came on saying something like "Transmission malfunction Service now". Thankfully, I was near an exit and was able to get off the interstate. I parked at a gas station and let my car sit for about 30 minutes. It immediately cranked back up, but would not drive. I called roadside assistance and had it towed to a nearby Ford dealership. Two days later, I was told I would need a new transmission due to the overdrive gear breaking apart and spreading metal throughout the transmission, rendering it basically useless. My car only has around 77,500 miles on it. In fact, I still have the original battery and tires. I have NEVER had any indication of a problem with the transmission - no noises, no lights, nothing. I take my car to my local dealership for oil changes and inspections when it is time. Not once have I ever been told there were any issues. I just feel this must have been a faulty part in order for it to simply break apart that fast to cause my car to stop working while I was driving, not to mention the fact it was able to ruin my entire transmission. I do not have any invoices to share at this time. I am still trying to come up with $6500 for the repair so I can get my car back. Thank. you for your time and consideration.
The contact owns a 2017 Ford Escape. The contact stated while driving and shifting into gears, the vehicle was jerking and surging. The contact also stated that the RPMs revved up; however, the vehicle decelerated independently. Additionally, the contact stated that while driving from a complete stop at the red light, the vehicle would hesitate to respond, and would surge while shifting into the intended gear. The vehicle was taken to the dealer for recall repair of NHTSA Campaign Number: 22V413000 (Power Train). However, in the process of completing the recall repair, the dealer informed the contact that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle inadvertently started jerking. There were no warning lights illuminated. The contact veered to the side of the road and opened the hood of the vehicle. The contact stated that he noticed that the vehicle did not have coolant and he refilled the coolant. The contact stated that as he continued to drive the vehicle, the vehicle started jerking significantly and was misfiring. The contact checked the engine coolant level and noticed that it was almost empty 15 minutes later. The contact stated that he added distilled water to the coolant reservoir. The contact stated that as he continued to drive that same day, the vehicle was jerking significantly. The contact turned off the vehicle and was unable to restart the vehicle without a jump start. The vehicle was towed to the contact's residence. The vehicle was then taken to the independent mechanic who diagnosed that the head gasket was fractured and there was water in the engine oil reservoir. The contact stated that the check engine warning light was illuminated. The vehicle was also taken to the dealer who informed the contact that the vehicle could not be repaired as his VIN was not included in any recall. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired since the VIN was not included in a recall. The vehicle was not repaired. The approximate failure mileage was 107,000.
LUG NUTS. TWO PIECE DESIGN. CHROME PART SWELLS AND MAKES IT IMPOSSIBLE TO REMOVE LUG NUTS WITHOUT DAMAGING THEM. DEALER INFORMED ME THAT THIS IS A COMMON OCCURANCE AND CLASS ACTION LAWSUITS HAVE BEEN ATTEMPTED BUT REJECTED. I HAD TO BUY A SET OF 20 NEW LUG NUTS FOR $104. FORD TECHNICIANS AND CUSTOMERS HAVE LOST MONEY BECAUSE OF THIS. I WANTED TO REPORT ANOTHER OCCURANCE IN THE HOPES THAT FORD WILL HAVE TO DO SOMETHING ABOUT IT. I CAN PROVIDE A RECEIPT FOR THE PURCHASE, IF NECESSARY.
The engine light illuminated, and diagnostic code P0304 was reported, which meant cylinder four is misfiring. The vehicle had about 44,900 miles on it. New Motorcraft spark plugs were installed by the owner and the vehicle appeared to drive fine. About 4 days later, the engine light illuminated again and codes P0300, P0301 and P0304 was reported. Also, the antifreeze reservoir was empty, but there was not any leaks on the ground. At this time, the vehicle had about 45,320 miles on it. I searched the internet to learn of any issues with these Ford Escapes and discovered TECHNICAL SERVICE BULLETIN 19-2346 applies to our vehicle. The vehicle was immediately taken to Automax Ford Service Center on November 4, 2021, where they stated the engine needs to be replaced. As of November 10, 2021, the vehicle is still waiting to receive a new engine.
The contact owns a 2017 Ford Escape. The contact stated that while taking the vehicle in for a routine tire rotation, the dealer informed the contact that the lug nuts were swollen, and the tires could not be rotated. The contact's wife purchased a tool to remove the lug nuts and purchased replacement lug nuts. The vehicle was returned to the dealer, who was unable to use the tool to remove the lug nuts. The vehicle was taken to another dealer, AutoNation Ford Gulf Freeway (12227 Gulf Fwy, Houston, TX 77034), who was also unable to use the equipment to remove the lug nuts to replace them lug nuts with ones purchased by the contact. The vehicle was not repaired. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 74,800. The VIN was not available.
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle stalled as the check engine warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed, and the diagnostic result showed that coolant was leaking from the head gasket which caused engine failure. The contact had the vehicle repaired out of pocket; however, the failure recently returned. The manufacturer was notified of the failure but offered no assistance. The vehicle had not been repaired and remained in the possession of the dealer. The failure mileage was approximately 73,000.
When turning into my subdivision off of a main road, my power steering completely failed when turning and I was stuck horizontally in the road. Luckily nobody was coming otherwise I would have been t-boned. There was no warning until after I was stuck that there was a “power steering failure” and it only flashed for a moment. I had my entire steering rack replaced 4 months ago because of the same issue.
I was driving on the highway when all of a sudden the car started bucking and revving to 4,000 rpm and would not go at highway speed. It continued to fluctuate the rpms but drop in speed. I had to pull over, shut off the car and restart. It drove for a little bit, started bucking again, revved to 4,000 rpms and lost power as I was trying to get off the exit - almost stalling in the turn. I had to pull over again, shut it off and restart. It went for a little bit then started revving like crazy, dropped speed quickly and then completely shut down. There were no warning lights, no check engine lights, no messages until the car finally died and it flashed a transmission problem. I have had the car from new and have always serviced it at the Ford Dealer. It has 98,000 miles and was told that is needs a transmission.
The headlights on my escape constantly go out. The bulbs are never burnt out but the headlights will not work. I have seen countless ford escapes that are the same style (so I assume a similar year) that are driving on the road with the same issue. I’ve had two shops look at it and say the bulbs are not burnt out but could not find the issue. This is a severe safety issue and needs to be recalled.
Warning lamp came on, I repaired. A month later warning light again. Repaired again. Warning light back on a week later. I called Ford company to let them know what happened to their engine. They told me to get this checked out at their automotive company and I did. The result was I needed a new engine due to coolant leaking into cylinder 2. My life and others were a danger any time I was driving the vehicle due to fire hazard while driving. Yes it has been inspected
The check engine system alerted me to the vehicle overheating. I immediately turned off the engine and checked the fluid level. The coolant reservoir was empty. I added the appropriate coolant to the indicated fill line. The engine temperature returned to normal so I continued to drive and monitor the situation. Later in the day, I noticed white smoke emitting from the tailpipes. I know this to be a possible sign of coolant or water/fluid mixing with the oil. I parked the vehicle out of fear of permanent damage and scheduled service for the following morning. After diagnostics were run on the vehicle, it was determined coolant intruded into one or more cylinders and the head had cracked. Research shows that the problem is known by Ford (see tsb 19-2346) but Ford never notified me of the problem putting my family and myself at risk.
For several weeks experienced shudder/judder and hesitation. Most noticeable at around 40 mph. Vehicle serviced and inspected by both dealership and independent auto repair shop. Hesitation unsafe. Issue Not uncommon as found on FMC Escape forum. Dealer recommended transmission replacement after finding transmission fluid burned and contaminated with metallic debris. Verified Torque converter clutch shudder. Independent auto repair shop confirmed hesitation, engagement in higher gears is abnormal. No warning lights or other symptoms aside from shudder/judder/hesitation. Vehicle currently available for inspection. Vehicle had less than 76,000 miles when issue first started.
Had an increasingly loud wheel noise and pulled over to check tires. Passenger rear wheel lugs were noticeably loose. Could not get the Ford supplied jack-handle wrench on the the lug nuts. Tried a 4-way wrench and still could not get it on. Gave up and called AAA. The technician also could get get his impact wrench on the nuts to tighten them. Using an oversized socket, he did get some turning but the damaged lug nuts could not be tightened. We found 4 of 5 on that wheel, and at least 2 on every other wheel to be loose and not able to be tightened at the roadside. The vehicle was unsafe to drive, or be towed without a flat-bed recovery vehicle. The dealer had the gall to charge me $5/each for 20 new lug nuts that are just the same kind and will no doubt also have the same problem in a few years. Of course, I'll be replacing them soon with solid piece after market products. 1. Ford has been using these 2-piece lug nuts, knowing there is a problem for many years. 2. This vehicle was inspected at the dealer less than 3 months prior. They should have known to check this and replaced them at that time. They did not. 3. This wheel should not have been loose in the first place. The dealer was the last one with the wheels off during inspection and rotation. They did not even acknowledge that problem. EVERY single FORD dealer -- but especially those in the Northeastern US where corrosive materials are applied to the road in winter -- should be inspecting these defective lug nuts every time they see the vehicle. Simple putting the right sized socket on each nut to see if it fits would have been sufficient. Ford should be replacing defective lug nuts at their expense.
Engine started missing getting on the interstate, almost got rear ended. Come to find out it has water in the cylinder. Which Ford has TSB out for it. Definitely needs recalled. My family could’ve been severely injured.
The contact owns a 2017 Ford Escape. The contact stated that while driving at 60 MPH, the vehicle was shaking. The vehicle was taken to the dealer and diagnosed with an engine oil leak. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty, but they would assist with half of the cost for repair. The manufacturer referred the contact to file a complaint with NHTSA. The failure mileage was approximately 59,000.
The vehicle was running very poor after a long trip the day after the trip. It had a p0302 code and at my shop in Tempe AZ alerted me to the issue being, an engine needs to be replaced. I had 103,356 miles on it. We have a coolant intrusion and it was checked by putting 21 lbs of pressure on the cooling system and it leaked into the # 2 cylinder. This is a safety problem due to the engine in limp mode and no power. It was an engine replacement that cost $6000. The engine from Ford was only $2100. The only reason the engine was $2100 was the fact that Ford drops the price so the warranty does not damage their profitability. I am tired of this no recall settlements with car manufacturers that do not issue recalls and promise to pay and then they do not send the information to the dealers so they will not replace the parts on warranty for the dealership does not have records to do the repair. This gets Ford off the hook. I have gone through this with my Ford Focus 2012. Dual Clutch went out without recall. I had the first clutch replaced Then I had to pay $2600 for a clutch replacement with only 65,000 miles from the replacement. They installed the same parts on the vehicle that were like new. These were the same defective parts that came on the car when new. Now 65,000 miles later the clutch is again bad with the shaking and shuttering when the car was new. I read online an article from Car and Driver that if the customer requests a new clutch Ford is to replace it no charge. I went to Ford again today and nothing to tell the dealer to replace the clutch. Again Ford has gotten away with not changing the defective product. This was part of a Class action suit that NHTSA negotiated with Ford. Again Ford gets away with not replacing the part. If you negotiate a settlement with Ford a bulletin needs to be produced by Ford and you need to make sure that it is done