2020 Ford Escape Complaint Log

The spot welding on the door check broke off inside the door. The door doesn't open or shut right now, and the window no longer works.

The door spot welds on the driver door were not welded properly causing the door to fall apart from the inside. The door and window are now both broken.

from online research, seems to be a common problem with the ford escape. while in normal use the front driver side door check rod failed. the door was very difficult to open after the failure and now no longer closes

My AWD module went out and several features of my vehicle were in-operable. I have read that this is a common problem with this vehicle, and it tends to happen around the same mileage. The failure of this module makes the pre-collision assistance fail

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side front door, the door made an abnormal popping sound. The contact stated that the abnormal popping sound had become more intense as if the door was going to detach from the frame. Additionally, the contact stated that the driver's side window was no longer operating as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the welds on the door check arm were failing, and the door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to an open NHTSA Action Number: PE23013 (Structure). The failure mileage was approximately 37,800.

The contact owns a 2020 Ford Escape. The contact stated that while getting out of the vehicle, the contact heard an abnormal noise when opening the driver's side door. The door was not able to close anymore. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to the door wield breaking. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 47,000.

3 welding spots on check arm of drivers side door have failed. Door is difficult to open and close; makes popping noises. Window reluctantly goes down and up.

The contact owns a 2020 Ford Escape. The contact stated that the driver-side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened and closed. The window had also become inoperable and failed to go down past a certain point. The contact took the vehicle to the dealer who diagnosed that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

The contact owns a 2020 Ford Escape. The contact stated that upon opening the driver's side door, the latch made an abnormal sound. The vehicle was taken to an independent mechanic, who diagnosed a failure with the door check arm. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number PE23013. The manufacturer was not notified of the failure. The failure mileage was 25,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open, and the front driver’s side window also failed to operate as designed. No warning light was illuminated. The contact then stated that she authorized a friend that was an independent mechanic to diagnose the vehicle and it was determined that the swing arm control and the spot weld had fractured, and the driver’s side door might need to be replaced. The vehicle was nor repaired. An undisclosed dealer was notified of the failure and confirmed that the VIN was not included in a recall and referred the contact to the manufacturer. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 110,000.

Drivers door one day made a popping noise and then was unable to close. Door hinge issues and ford will not repair without cost although the door has not had any impact, collision or trauma, it just stopped working one day.

WELDING CONNECTION ON DRIVERS SIDE DOOR HAS COME UNDONE CAUSING A POPPING NOISE AND NOW DAMAGED THE DOOR.

Drivers door spot welds damaged. Door creeks, window does not go down.

Right front passenger door weld has failed as confirmed by Ford dealership. Car has 84,000 miles on it and is not eligible for warranty. Ford does not do body work and suggested it be taken to a body shop. Took to a body shop and they confirmed the weld has failed. Door can hardly be opened and when it does it sounds like broken metal from within. Cost to fix it was $1200. Found this out in October 2023. To date Ford has issued no recall even though there has been well over 300,000 complaints. Is there anyway we can do?

Despite repairs done under what eventually became TSB 23-2308, the brake squeal continues. I reported this originally to the dealership that sold me the vehicle in the spring of 2021.Work was done under SSM51261

Driver side Door hinge of my 2020 ford escape is starting to pull off the door spot welds

The drivers door started making a popping noise when opened and then the welds on the door broke. Drivers side window would not go down.

I have already put in a complaint about the broken spots welds, I am now adding to that complaint. I had the window fixed but because the door is broken I cannot roll down the window. My door is now not locking so stays open even when engaging the locks. The electrical system is giving me errors telling me that there is no key detected and so the engine won't start right away. The radio screen blacks out and doesn't work right, won't keep my settings anymore. This all has been happening since my door broke. I am sick of this car. Casa Ford says that my door is not covered by my extended warranty, but my window was, which was broken because of the broken spot welds in the door. This makes no sense since I am not able to use the window because of the door being broken.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, there was a loud cracking sound, and the door became difficult to open or close. The cause of the failure was not yet determined. The local dealer was contacted and informed the contact that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 37,765.

The front driver door started to make large popping sounds and becoming difficult to close. The arm inside the door is now loose, grinding, and visibly not connected to the door. The drive window can also not be lowered now.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's door hinge fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured door hinge. The door hinge needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 28,608.

Drivers door has broken spot welds. Loud snaps when door is opened or closed. Power window won't go down all the way. From what I'm reading the door could just open up as you are driving down the road. Door checker bar needs to be replaced. Part #lj6z7823552 b.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door had fractured at the hinge towards the bottom of the door. The window failed to go up or down. The vehicle had been taken to the dealer who determined that the door needed to be replaced; however, the vehicle had not been repaired. The manufacturer was aware of the failure and opened a case regarding the failure. The approximate failure mileage was 45,000.

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, she heard an abnormal clicking sound coming from the driver's side door. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 15,600.

Driver side door spot weld broke

My driver side door all of a sudden started making popping sounds when opening and closing. Got to the point where I could not close the door. I had to disarm the mechanism that was popping. I did a little research and I was able to see the rivets that hold the arm had pulled through the door panel thus causing the arm not to work properly. I am just over the 36,000 mile warranty so will not fall under the warranty. Because I had to disarm this mechanism to be able to shut my door I have no protection to protect the door from over opening and causing more damage. I also see there have been several other complaints of Escape owners having the same issue.

The spot welds on the check hinge for the driver door are broken. Door is having issues opening and closing and the glass window will not come down.

Driver side door makes an unusual sound when opened all the way. Until it got to a point that it makes a popping sound when opened/or closed. The door check bracket is loose. Called the dealership and they said they’d have to change the entire door?? That would cost thousands of dollars for something that’s out my control. This has to be investigated and recalled for free. I’m very concerned that this would eventually cause my car door to fall off while driving. God forbid!

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver’s side door, she noticed that the door weld had fractured. The contact also stated that the front driver’s side window failed to roll down and was difficult to roll up. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was no repaired. The manufacturer was notified of the failure and the contact was provided a case number then advised to contact the NHTSA Hotline. The failure mileage was approximately 47,000.

A weld in the driver-side door failed rendering the door nonfunctional and making it difficult to safely exit the car and creating a concern that the door may not provide proper protection. The weld failure was not due to an accident for any misuse. Personnel in the Ford service department and body shop were very familiar with this problem due to other similar cases. Ford corporate is reluctant to acknowledge or address the problem, stating that the NHTSA has not required a recall. As a senior citizen I should not be expected to climb through my vehicle to exit my vehicle safely and I should have confidence that the door will protect me. The failure of the weld requires the entire door to be replaced at a cost of $2000. Welding is the basic blocking and tackling of car building and Ford has been welding car bodies for over 100 years so there is no excuse.

Both front doors have broken spot welds. The driver’s side window will not function properly— it only goes 1/3 of the way up and down when the vehicle is in use. There is also a loud popping sound when the door is opened.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door a loud popping noise was present and the door would swing open. The vehicle was taken to the local dealer who diagnosed that the door welding had failed and the door needed to be replaced. The contact indicated that the door was previously repaired for the same failure. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 56,000.

The window tent is bubbling and warping down my windows impairing my view of the road, unsure of cause and it is available for inspection. Bubbles are visible the warping is harder to see in a photo, but it runs all the way down the window. It is impairing visibility through passenger and driver windows, causing depth perception issues and a risk to myself and other drivers. The Ford Dealership I recently went to to have other recalls fixed confirmed the issue and told me to file a complaint here. No warning lamps or other symptoms of the problem.

Drivers door check arm broken at spot welds rendering it ineffective and making drivers door window inoperable.

My drivers door will only open about 6 inches. I have to crawl across the console to drive. I took it to ford dealer who said it was a ford issue but I was a few months beyond my 36 month warrenty so it wasn't covered. He also said not to roll down the window or it might shatter.

The door welds broke and the driver door sounds like it is going to fall off. It affects how the door opens and closes. Also the evap system has caused my car to die out and have issues due to it being messed up. Ford did nothing when I told them just said it was because I needed to buy the most expensive gas. So I did so and it didn’t make a difference.

The vehicle's door hinges seem to have faulty welds on the front drivers side door specifically where the check arm connects with the rest of the door assembly. It feels like the door is going to fall off while driving. I am just over the warranty mileage for repair according to kindle ford dealership.

there was a door weld recall on my vehicles' door. I took it to the service shop. Was told Ford had no doors for replacement and to check back. i checked back after almost a year. service shop said Ford had indefinitely suspended fixing the door. Meanwhile, i am unable to roll down the drivers side window more than 2 inches. The recall does not show up as unrepaired, yet the door is broken. I don't know the next steps to take.

The spot welds on the driver's side door check are broken. The window will go down. Door is hard to shut.

This issue affects the driver's door (left-front). The weld spots for the door dampening device within the frame of the door have failed. Prior to this failure the door would make three loud popping noises with each full opening and full closing of the door. This continued until all three weld points on this dampening devise have completely failed. Now the door is very difficult to open/close.

Driver's door hinges failed causing the door to swing open unexpectedly while I was trying to exit. Pulled both shoulders while trying to control it. Orthopedic surgeon says I need rotator cuff surgery - he suspects the injury was due to the door failure.

There is a popping noise when the door opens and you can see the metal flexing where arm is connected to. If that fails the door could possibly fly open or fail to open altogether.

The driver's side door spot weld failure in the door's arm. Unable to close the door.

The left front door spot welds broke. Car is under 40,000 miles. This is NOT a high usage fleet vehicle, but a personal vehicle. Safety issue: The door does not open properly. I can no longer get into or out of the car through the left driver door. In an emergency, it may be impossible to exit the vehicle quickly. The door does not close properly to lock it. The repair will cost thousands; to replace the entire door and check arm. The local Ford dealer and an auto body repair shop have confirmed the problem. The Ford Dealership told me that this was a known issue. No prior warning symptoms. Opened the door one day and it broke.

The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle, the door made an abnormal thumping sound. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 38,000.

Out of no where I got codes for a AWD system fault, pre collision fault and hill start and traction assist fault.

Driver Side Door when opened makes loud Popping noise and doesn't want to shut properly and doesn't latch completely. It appears that the spot welds in the check arm for the front doors are failing.

Drivers Side door Welds broke inside door. And door doesn't lock. Door check broke and window goes down less than half way. Bought it in 2021 with 14, 000 miles now has 30,000 Went to my dealership and they said Ford would give me 1000.00 towards repairs leaving me with a balance of 1500. This should be a recall.

Driver's side door hinge has failed. Per staff at two separate dealerships, a "cup" or where the end of hinge attaches within the door has broken loose due to failed spot welds. Staff at both dealerships claim this is a common occurrence. Ford refuses to participate in the repair even though staff indicates it should be a recall event. Concerned door hinge will either jam thereby not allowing ingress / egress or will shatter window as parts appear to be moving inside body of door.

The contact owns a 2020 Ford Escape. The contact stated that while accelerating from a complete stop or while driving at various speeds, the vehicle jerked, sputtered, and hesitated to respond. The power train warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.