2020 Ford Escape Complaint Log

Spot welds failed on left side front door check arm. Driver side door was making a loud creaking noise. Window was also affected and could not roll down. Took the car into the dealer thinking this would be covered under the warranty or the extended warranty we purchased when we bought the car new. Dealership discovered the spot welds failed. Was told we've have to replace the door.

Driver side door henge is making a loud popish / clicking noise. Driver window is extremely slow to roll down / up

Drivers door has a problem and closes on the driver it won’t stay open. The strap that holds the door open is broken due to a manufacturing defect. Window will not open due to things out of alignment inside the door.

The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver's side door, the door made an abnormally loud popping sound. The contact stated that the abnormal sound had gotten louder, and additionally, the driver's side power window was moving extremely slowly, and she was afraid of opening the window. The contact stated that when the door was fully opened, it would take an abnormal amount of effort to close the door as the door appeared to be stuck. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door latch could be repaired; however, a diagnostic test had to be completed on the driver's side window. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: SSM 50150 for Cracked Or Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points (Latches/Locks/Linkages). The failure mileage was approximately 105,000.

The weld spots in the driver side door came loose

Door would make popping sound when opening and closing front driver side door. Window will roll down slowly and up slowly. Stopped using for fear of window getting stuck in down position. Rivets on door have popped loose and door arm housing moves inside slot.

The door just started to make a bad noise and the window will not go down now. The weld mounts on the door have come undone!

The contact owns a 2020 Ford Escape. The contact stated the front driver's side window failed to roll up intermittently. The vehicle was taken to the dealer, where the front driver's side door was opened all the way to inspect the window failure; however, after the inspection, the dealer attempted to close the front driver's side door, but the door failed to close securely. The dealer informed the contact that the front driver's side door hinge attachments had fractured, which was a known failure. The dealer determined that the door needed to be replaced at the contractor’s expense. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM 50150. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 77,000.

My drivers door arm receptor has broken free of its spot weld inside the door, causing severe safety issues. [see Car and Driver article BY ALESSANDRA KAESTNER PUBLISHED: JUL 14, 2023] Same issue. This happened to me today 09/20/2023. * I cannot fully open drivers window because of this defect. Major safety issue if my vehicle goes into water. * I cannot open the door from outside, if locked. Major issue to persons with disabilities who can't climb across the console or back seats. I pulled a leg muscle today doing so. My back hurts also. Ford spot-welded the door arm receptor on a piece of metal that is too thin to provide support. <I PICTURES IF NEEDED> This is enough for a recall. When will you do this? What is taking so long? Already tired of not being able to use drive thru because my window will not lower. A major inconvenience.

The contact's wife owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Maintenance 2" was displayed. The contact stated that he saw white smoke coming out of the exhaust pipe. Additionally, the contact stated that the message "Transmission Not in Park" was displayed. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that there was an oil leak, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.

I have paid for Ford to look into a AWD error code that came up and they had stated that my PTU has failed and they did a fix for that but I still have the same issue. The vehicle deactivates AWD and defaults to 2 wheel drive until Ford can get it in

The driver's side door is making noise upon opening and closing. It is also getting progressively more difficult to get it to close securely. The Ford dealership took pictures and submitted the issue to Ford but today, October 18, 2023, Ford has refused to cover the cost to repair the door. Info sent to Ford is attached. I purchased this new 2020 Ford Escape on March 31, 2021. It has not been in any type of accident. I couldn't believe the door was defective so I googled it and found many articles on the potential recall due to the incorrect spot welds in the door. I went to the dealer and was told that unless there is a recall, chances are this won't be covered because I have 50,000 miles on the odometer. I drive to Florida, and make lots of long highway trips in my retirement so these are mainly highway miles. I'd like to take the car again to Florida in January with my wife, daughter and two grandchildren but I can't do that with the door like it is. I'd like your office to call Bill Brown Ford in Livonia, Michigan, where we purchased the car or Ford Motor Company and encourage them to stand behind their product and provide the cost of this repair. I am, frankly, amazed that they are not going to make this problem right since it is the result of their faulty workmanship. Please look into this for me. Thank you.

The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle, the driver's side door hinge made an abnormal sound, and the door was difficult to open and close. The contact also stated that the driver's side automatic window had become inoperable. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 42,000.

On the 19th of September, 2023 I took my 2020 Ford Escape SE FWD 4-door, 3.1 into Zeck Ford, 4501 4th Trafficway, Leavenworth 66048 to have my driver’s door fixed that was making the Snaping, Popping and Snaping sounds. Also, the driver’s door window would not roll-up or roll-down. Escape vehicles exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly and the cost was $2,515.94 to repair my Escape by replacing the whole driver’s door.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver’s side door hinge became faulty, jammed the door, and caused the window to become inoperable. No warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 75,000.

heard a small popping noise when i opened the door. the next day i heard a louder pop and the driver door no longer would hold open. the door check bracket separated from the door.

The driver side door hinge has separated/ broken away from the door frame. The damage has also caused internal issues with the working mechanisms inside the door such as the window not going down fully.

DRIVER SIDE DOOR MAKING A CLUNKING/ POPPING SOUND WHEN OPENED AND CLOSED AND WINDOW NOT OPERATING NORMALLY. THE HINGE IS VERY LOOSE. IT SOUND LIKE THE DOOR IS GOING TO FALL OFF BECAUSE IT DOES NOT CLOSE ALL THE WAY. THIS IS A SAFETY ISSUE AND FORD SHOULD FIX THIS AT THEIR EXPENSE. NEVER HAD A CAR WITH THIS ISSUE BEFORE

On the dates of Saturday, September 9, 2023, Monday, September 11, 2023, and Sunday September 17, my car stopped (with Start/Stop activated) in traffic, rotated the gearshift to park, would no let me manually rotate the gearshift into neutral, nor could I restart the vehicle. I had the battery replaced on Saturday, September 9, 2023, towed to my local Ford Dealership on Monday, September 11, 2023. On Thursday, Septmeber 14, 2023 I received my car back, and my vehicle shut down for the third time on Sunday September 17.

Door was creaking and making several popping noises when opening and closing. That went on for about a month, going from just a creak, to a pop, to several pops. Now there is very little sound, but the door occasionally resists closing completely. Took it in, and was told a piece inside had popped away from the door. They said it would require body work, but the warranty had run out to cover it. They will reach out to Ford for assistance. They stated that Ford has been "really good" about covering the repair, but could take up to 3 weeks to hear back from Ford. I was told it was ok to keep driving it in this condition, but to not roll the window down. Several articles I've found indicate this is a known problem, and that there's a possibility the door could open while driving. Please push Ford to issue a recall! This is very dangerous!

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the contact opened the front driver’s side door and heard an abnormal sound. After inspecting the door, the contact noticed that he could not close the door. No warning light was illuminated. The vehicle had been diagnosed by the dealer. The contact was informed that three spot welds on the front driver’s side door hinge had fractured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 60,000.

It started with a creaking sound in the drivers door. Then three days later the door became very difficult to close. Took the car to the dealer service department and was told it has a broken spot weld failure that causes the door to be difficult to close and and the window to nor open fully. It is my understanding that this is a known safety problem with other vehicles reporting the same issue. My vehicle has only 18472 miles on it and is 3 years, 3 months old, so no longer covered by the warranty.

Lift gate malfunction. Popping / sticking while opening & closing

The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the contact heard an abnormal sound coming from the vehicle. There were also fumes entering inside the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the vehicle had experienced an emissions failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,000.

CALLED MY DEALERSHIP FOR MY DOOR PROBLEM, SAYS THERES BEEN ISSUES WITH THE DOOR CHECK , BUT IM A MONTH AND HALF OUT OF WARRANTY AND FORD DOES NOT WANT TO TAKE RESPONSIBILTY FOR THIS PROBLEM THAT SO MANY PEOPLE HAVE WITH THIS... SO I WILL HAVE TO GO PAY FOR THIS ON MY OWN AND GET A RENTAL CAR.. I FEEL AS THOUGH THIS SHOULD BE A RECALL IF SO MANY PEOPLE ARE HAVING THE SAME ISSUE!!!

My wife and I bought our 2020 Ford Escape new from a dealer in 2020. We are the first owners of this vehicle. In the time that we have had it, we have experienced the following issues: 1- the forward camera module that provides collision prevention, lane assist, adaptive cruise control, etc has failed. The dealer claims that the unit “overheated”. The module is no longer covered under warranty due to mileage. The result is that our vehicle no longer has the safety features that we paid extra for upon initial purchase. 2- the evaporative canister purge valve failed, causing difficult starts after refueling. This was not covered under warranty, due to mileage. 3- the driver door hinge check arm welds have all broken loose and no longer hold the door when opening, and the loose arm is now preventing the door from closing properly and, when closed, causing the drivers window to not roll down fully. This is not covered under warranty because of mileage AND (while it is a manufacturing defect), it has not been subjected to any recalls, so the dealership will not repair/replace it.

This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.

The pop weld on drivers side door is broken, door makes a cracking, popping sound when opening and closing. Window will not roll down on this door. Door opened during driving but no damage or injury occurred. Ford is refusing to fix problem due to being 4 months outside of warranty even though I am under 36,000 miles. Will cost upwards of 3,000 to fix

The front driver's side door began popping and making a loud noise when opening. The the window stopped going down, and now you can hear air coming in through the door, like it is not shut all the way. I took my car to the dealership and they said this is a known problem with the door hinge welds and that the welds are busted. The recommended repair from Ford is replacement of the door and check arm. However, my car is over 36,000 miles, so out of warranty, and therefore the $1900 repair is my responsibility to pay to fix.

The driver's side door has a broke weld - there is an issue that it will not open and close correctly. Also due to the issue the window can not be rolled down which can causes visibility issues when rain or fog conditions are present. The door can sometimes be latched closed and other times will unlatch on its own. I tried to resolve with Ford but they indicate it is a known issue and will not cover the repair, leaving me to not be able to afford the repair but still in need of using the vehicle.

The driver door began making a loud popping noise when I would open and close it. About a week after I noticed the popping sound, the driver door wouldn’t close. Upon further inspection I realized that the spot welds on the door assembly bracket have broken. I had to position it carefully so that I could close my door all the way. My driver side window will only go down about 4 inches now. There were no lights indicating any issues with my door. If I open my door all the way then it won’t close again, the broken door assembly bracket prevents it from closing. As it is a Sunday morning, I have not had this issue inspected at the dealership yet, but I plan to call first thing in the morning to have it looked at.

On my 2020 Ford escape the drivers door pops when I open and close the door. It is at the point right now I must pull the door in very hard and push it out very hard to open.

Cracked or broken spot welds in the left front door at the check arm attachment point, popping noise” when the door comes open and the door can be unable to latch when closed or can suddenly come open when it had been closed. Window would not go completely down

I had a week of squeaking from my door, which I figured it come from the 3 digit high temperatures. The week afterwards I was headed to my car to leave out and my door wouldn't shut all the way and had a loud pop sound everytime I opened the door. My vehicle has never been hit and the research I did made me realize I am not the only one with this issue. It is a safety concern and Ford should consider this as a recall.

The contact leased a 2020 Ford Escape. The contact stated that whenever the driver’s side front door was opened or closed, there was an abnormal clunking sound coming from the door. The vehicle was taken to the dealer where it was diagnosed and determined that the front driver’s side door weld had fractured, and the front driver’s side door needed to be replaced. The contact was then informed by the dealer that the front driver’s side window might fail to open and close as needed due to the door weld fracture. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

Transmission dropped out of gear on the highway and would not accelerate. Had to coast to the side. Indicator stated shift system fault. Turned off and restarted and it worked again going forward but there was no reverse gear. Code states “ The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.” and also “ The powertrain control system has detected one of the transmission shift solenoids is not responding as expected or is stuck in the off position. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.” The vehicle has not been inspected yet but does constantly show shift system fault and makes rattle and clicking noises when shifting.

Vehicle cannot engage park. Shift sys fault appears and throws a code that states that park may not be available. Ford has refused to help.

The contact owns a 2020 Ford Escape. The contact stated that when the front passenger’s side door was opened, the front passenger’s side door check arm weld was cracked, and the door fell apart. The vehicle was taken to the dealer where it was diagnosed that the front passenger’s side door needed to be replaced. The vehicle had not yet been repaired. The manufacture was notified of the failure and the contact was informed that half the cost would be covered. The failure mileage was approximately 36,400.

The drivers door made a loud pop when opening and it is now difficult to close and to open. it scrapes and pops out of place along the hinge and on the inside of the door. at one time it was not shutting at all. Hopefully it will not do this again, but something is broken. I was travelling when this happened with a passenger in my car and if m y door would not have shut at all i was far away from home and it would have been a huge inconvenience! I took my car to the dealer i bought it from in my town and he took a video of the noise it makes and the difficulty shutting and opening. He then called me the next day after talking to the techs that they are aware of this happening to some of the Escapes and i will have to seek a private shop to get a new door as he says this is not covered under warranty. This is preposterous and i cannot believe there is not a recall on this issue after i have read about this issue online and it is happening often. There was no warning, just a pop and immediately problems getting the door open and closed.

On Sept.3, 2023 I went to my car and opened the driver's door, there was a creaking sound I never heard before, I thought someone had hit it in the parking lot but there was zero damage to the outside of the door. As I opened and closed it a few times, the sound got worse and after a few times, it hardly closed. When I went to shut it, I had to almost force it to close. This is a problem, and it came out of, nowhere. It is certainly a safety concern. On the morning of Sept. 4, 2023 I had my boyfriend look at it and he could see where the problem is, it's the hinge area on the driver's side towards the front of the door, where it attaches to the car.

My Ford Escape driver's door is getting worse. The weld is broken, and my window only goes down about one-half inch. Sometimes when I'm driving it makes a loud noise and I'm afraid it may open by itself. It's getting worse as time goes on. I've taken it into a ford repair shop, and they have checked it out. They are contacting FORD to see if they will cover the cost. I cannot afford $2500 for this repair and frankly, I'm starting to worry about my safety while driving it.

Drivers side door brake spot welds have broken causing the door to be unstable, unable to open or close, or to not stay open or closed.

spot welds on door check arm pulled out. is affecting operation of window.

The contact owns a 2020 Ford Escape. The contact stated that while opening or closing the driver's side front door, the door made an abnormal popping sound. The contact stated that he checked the door and became aware that the hinge appeared to be separating from the frame of the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 22,000.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact heard an abnormal sound while opening the front driver’s side door. The contact became aware that the front driver’s side door had been damaged nearby the hinge and there was a hole is forming. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.

Welds holding door check to inside of the front driver side door broke.

Okay so on the first of September I noticed my driver's side door was squeaking and this thing you know couldn't shut it and my spot welds were gone and pretty much my doors just hang in there and I'm going to send pictures for you I can't drive my car I had to drive from south Carolina to West Virginia

The front driver door is broken. It is about to fall off.

There was a popping noise when opening the door. Dealer said it was a weld crack on the door plate.

Pop weld on drivers side door broke. Ford is refusing to fix it or pay for the replacement parts even though there is an active investigation about this problem on multiple 2020 escapes... Hoping the investigation is wrapped up soon and a recall is ordered