2020 Ford Escape Complaint Log

Drivers door spot welds damaged. Door creeks, window does not go down.

right side driver door hinge is making noise when opened. It is beginning to not unlock when i am entering car. i have to go to passenger side to unlock. I am unable to operate window (up/down) fully. I have taken this to dealer and have been told by their body department that this is an issue that they have seen in on other escapes. Have been advised to not put window down. They are looking into this and will call me but have heard nothing since - 3 weeks. I am afraid that this door will break loose or that I will be unable to get into my car and be stranded somewhere. I am unable to get this fixed and obviously can't trade it as it is a known issue and dangerous. PLEASE RECALL THIS AND HAVE FORD OFFER TEMPORARY VEHICLES UNTIL THIS IS FIXED. i AM A [XXX] LADY WITH NO SAFE TRANSPORTATION! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The welds are breaking on the driver's side door. The hinge pops when the door is opened and is getting worse. The door feels like it will eventually not close properly (if it even is now).

Drivers side door has become unwelded. Started as a popping sound and now the door is getting harder to close, the window does not roll down.

The door hinge on the driver's side failed. The 3 weld joints broke off. At times the door will not shut and latch properly, and the driver's window cannot be lowered. The dealer I took the vehicle to informed me that this is a recurring problem with the 2020 Ford Escape. They have had many people with the same problem. Ford refuses to acknowledge that there is a problem.

Door hinge on 2020 Ford Escape has failed. The window no longer works, the door is difficult to open and close, sometimes it will not open or close. It makes a loud popping noise when opened or closed.

Drivers side door inner shell became unwelded. Ford released a TSB technical service bulletin about it, but refuses to call it a recall. Out of pocket $1500

It appears that either the rear differential is locked up, or the traction control system has decided to lock all tires for the same rotation. When making any turns at slow speed, the tires grind and pop on the road. If turning in grass it will rip up the grass where the turn was made. In addition, the RPMs and vehicle lurch at normal cruising speed and when accelerating. I understand this as an issue with the torque converter. When the tires locked up, it put excessive force e on this component. It was stated in a similar TSB with the exact issue. There was a lack of fluid in the rear differential when it left the factory. Determination on repair was based on an inspection of the differential fluid and its levels. The cascade of failures happened after a road trip from FL to NY, I believe the miles were around 45,000. Upon arrival, NY roads were covered in snow for the next 5 months of travel, masking the severity of a locked drive train. No recalls were out, we thought maybe we needed tires. Now at 66k miles, there is a strain on the entire drive train and tires, whenever turning, accepting, I would further speculate, that this has put excessive wear on the CV/half shafts, wheel bearings, and related components. Although there’s a system failure, No codes have been thrown. Vehicle Speed Sensors and system, and or the ABS system should have noted some kind of error. While numerous complaints have arose accross varying ford models, no recalls issued. Ford may honor some repair costs. The location and nature of the initial failing unit, the rear differential, as its not part of routine maintenance, Would lead to an increase accross all related components and systems, which would lead to vehicle failure. Possibly causing loss of life or serous physical harm.

The contact owns a 2020 Ford Escape. The contact stated that when he opened the front driver’s side door, the door appeared to have detached from the door welds. The vehicle was taken to the dealer where it was diagnosed and determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 52,928.

Spot welds on drivers door check arm failed completely leaving the check arm disconnected from the door. The window no longer opens and the door is hard to open and close

My driver side door began making a grinding/creaking noise when opening. It was rather alarming as it was loud and extremly noticibale everytime I would open AND close my door. At one point, I had opened my door while doing errands and I could not actually push the door closed without some physical force. Now the door makes a more hollow creaking sound while closing and opening the door. Recently, my driver side window has since malfunctioned (does not go down). I can push the button for it to go down, but it only moves two inches before it stops completly. I use my vvehcile to communte to and from work and to transport my children to school and back. This safety concern is alarming as the safety of myself is at risk if ever in an accident, potentially not being able to open the door or even the door unlatching while driving at highway speed of 120kms. I have voiced my concerns to my FORD dealership but due to not purchasing extended warranty at time of purchase, It is not covered and recommened to take to an autobody shop for servicing. The technician noted "it can be quiet expensive". There are no warning lights.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

There is a popping sound when opening and closing driver door. It appears some spot welding has broken. Also driver door window will not roll down all the way.

The weld that holds a mechanism for the door has broken loose. Making cracking sounds and hindering the door to close properly. Also the windows will not go down.

The driver door is trying to fall off. When I open it, it makes a loud creaking noise and then comes loose. When I try to shut it, it’s not lined up and won’t shut correctly and completely. This issue started almost immediately after purchasing it in July 2023. I brought it to the Ford dealership and it sat there for over a month before they looked at it. They never did give me an official diagnosis or estimate although I asked several times. I have been driving around like this for months.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was making abnormal loud banging sounds while opening and closing. Additionally, the contact stated that the front driver's side window could only roll down half-way. The vehicle was taken to the dealer, where it was determined that the front driver's side doorstop was internally fractured and was hitting the front driver's side window runner. The dealer advised the contact to take the vehicle to an auto body shop. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 11,300. The contact stated Sprit Ford Collision in Dundee, Michigan putting on a new drivers side door, caused by faulty weld to the door stop at the owners expense. The contact wants to be reimbursed for the repairs.

The contact owns a 2020 Ford Escape. The contact stated that he was informed by his wife that upon opening the front driver’s side door, she heard a creaking sound. The contact then stated that upon inspecting the front driver’s side door, he noticed that the spot welds had fractured. The vehicle was taken to the dealer where it was diagnosed that the front driver's side door spot welds had fractured, and the front driver’s side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 38,300.

The contact owns a 2020 Ford Escape. The contact stated that upon opening the door to enter the vehicle, the door armrest made an abnormal sound. There was no warning light illuminated. The vehicle was taken to the dealer, who determined that the door check arm strap was defective. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 51,000.

SPOT WELDS ON THE DRIVERS DOOR ARE BROKEN.

Driver's side door the spot welds broke off, door was making a popping sound whenever opened. Driver's side window also wouldn't go down all the way. Took to dealer to check on it and they knew about this issue right away, advised us to take the car to a body shop because we would need a new Driver's side door put on.

The contact owns a 2020 Ford Escape. The contact stated that an unknown fluid would leak from above both the brake and accelerator pedal which made both pedals slippery upon depression. The contact stated that while approaching a stop sign, the contact's foot slipped off the brake pedal as the vehicle nearly drifted into oncoming traffic. The dealer(dealer unknown) was notified of the failure and an appointment was made for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 15,000. The VIN was not available.

The contact owns a 2020 Ford escape. The contact stated that upon opening the front driver's side door, the door made abnormal clicking sounds. The vehicle was taken to the dealer, where it was determined that the welding on the door hinges was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the informed the contact that they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

Front drivers side door making a popping sound upon opening and closing a quick google search confirmed there was a issue with the cheap spot welds holding door check bracket on most people are reporting them breaking and window becoming inoperable won’t go up or down and with ford charging 3500 to fix the issue with the same part and only 3 spot welds holding in place as a commercial truck driver seeing car crashes on a daily basis and have seen multiple people have to climb out of the window of the cars, (hello ford) people could very well be trapped inside a vehicle due to cheap manufacturing and you not fixing the issue talked to 2 different ford dealers in my area and both brushed it off like it’s a common thing “todd Judy ford stated we repaired 4 or so in the last month “ called ford directly and the only information they could offer was there is no recall the vehicle my wife drives is a 2020 ford escape with 41000 miles I find it amazing how a structural issue of the door isn’t covered past that point.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 20–40 MPH, the vehicle was vibrating abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was working as designed. The vehicle was taken to the local dealer, who completed a test drive and informed the contact that the vehicle was in ECO Mode and recommended driving the vehicle in SPORT Mode. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 18,000.

The driver’s side door has started creaking and having difficult shutting as of this afternoon. Looked closer at the door and the door limiting arm/ check arm seems to be defective and causing resistance and the creaking sounds. The spot welds on the door by the arm have completely come apart.

TEMPORARILY THE BRAKES FAILED TO FUNCTION AND INSPITE OF APPLYING GHTE BRAKES THE CAR WOULD NOT STOP. THE WARING LIGHTS CAME ON SUCH AS SERVICE ADVANCE TRAC, CHECK BRAKE SYSTEM, HAD TO USE THE HAND BRAKE TO STOP THE VEHICLE, CALLED THE ALRRY MILLER LAKEWOOD FORD DEALERSHIP IN COLORADO AND WAS GIVEN A DATE AFTER 2 MONTHS JUST TO INSPECT. ONCE THE CAR WAS STOPPED AND AFTER TURNING OFF THE IGNITION AND WAITED FOR 20 MIN AND AT THAT TIME THE CAR BRAKES WERE WORKING FINE.

The driver side door hinge came off. I can still open/shut it but the window is now stuck at the halfway point.

The front door drivers side is making a cracking popping noise and is not latching. Was never in accident. Dealership says it is unsafe and needs to be replace. Window will not come down and it is also causing the airbag signal to come on. Dealship is u sure if airbag will work because of door. Cat is 3 years old and 37,000 miles.

Left (driver's) door check arm attachment broke - door will not open/close. Only 17,000 miles on 2020 Ford Escape. This is a known issue; why are there no recalls?

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door became unsecured and failed to remain securely closed. The contact called the local dealer who acknowledged that the failure was a known issue with similar vehicles. The local dealer informed the contact that their facility did not have the ability to repair the vehicle. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 42,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door had become unsecured and failed to remain securely closed. The vehicle was taken to the local dealer who diagnosed and determined that the front driver's side door welding assembly had failed and needed to be repaired. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 38,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver’s side front door, there was a loud creaking sound coming from the door. The failure occurred more frequently while opening the door. Additionally, the vehicle had started making a popping sound. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, there was an abnormal popping sound before the door separated from the hinges. The contact stated that the welds to the door had fractured. The vehicle was taken to the dealer and the contact was unformed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and case was filed. The failure mileage was 21,200.

The door started popping every time I opened or closed the door. Then three days later the spot welds near the hinges fell apart and the door wouldn’t close all the way. According to the dealership where I bought it I am like the third or fourth this month to come in with this complaint. Ford’s recommendation is to replace the entire door. It’s like over $2000 repair. it’s a safety issue due to the fact that the door first of all wouldn’t close and the only way to fix it was to drill some screws into the door as a temporary fixed at least get it to the dealership. Ford also told me that only the drivers side door is covered under the warranty to replace the door. The others are not and the chalk it up to “overextending” the door. I also found online that when others have taken a look at the cars the hinge is what is breaking and putting strain on the door and putting the full weight on the actual spot where it connects to the door. A it is not just mine that is doing this a friends Ford TransAm is doing the same thing! I worry that the door will come flying off while driving or I won’t be able to get it closed one day while out and about and I have a newborn right now that is scary! Also I am out of warranty and have to now pay out of pocket to have it fixed!

The driver's side door made popping or cracking noises when opening and closing. It eventually locked in place while open, and it could not be closed. I took it to the dealer where they initially said that the check strap needed to be replaced. After the part arrived and they disassembled the door, it was discovered that the welds on the component that holds the check strap in place were broken. The car was moved to the body/collision shop for further assessment. In the meantime, I've discovered this has happened with several other 2020 Escapes, but there is no recall as of yet. Obviously, this is a manufacturer defect that needs to be addressed in a more global and urgent manner.

My driver door started making a loud cranking sound out of the blue when opening and closing the door. After several days, it became clear that the door hinge/catch was no longer secured and was loose. This was not the result of a gist of wind forcefully blowing the door open or something like that; it just broke on its own. Now the door swings wildly when opening and the window won’t roll all the way down. My vehicle was just a few months out of warranty so Ford won’t offer any assistance for fixing the problem. I have not yet repaired it because they say the whole door needs to be replaced and, at this time, I can’t afford the expense.

Problem with 2020 Ford escape door hinge. It happened about 1,000 miles after warranty ended. Repair shop took pictures and sent to Ford. Ford said it was out of warranty. Since then window will not go down and door is harder and harder to close and lock. 10/9/23 took to be serviced because check engine light would come on and off intermittently along with other messages. They found multiple codes for lost communication. They reprogrammed them. Ford also recommended to reprogram instrument panel. They told me because of door I may still get messages. I still get message about low windshield washer fluid. This is intermittently too. 1/22/24 took car to be inspected. They are concerned about the door. Got call they are trying to replace a part in door but having problems. Car is still at garage.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormally loud sounds while driving. Additionally, the contact stated that the driver's side door window would not roll down as designed. The contact also stated that while driving 20-25 MPH, the front driver's side door opened inadvertently. The contact was able to close the door. The vehicle was taken to the dealer, where it was diagnosed that the door hinge weld had fractured internally. The dealer notified the manufacturer of the failure, and a case was opened on behalf of the contact; however, the case was later closed. The vehicle was not repaired. The failure mileage was approximately 70,000.

Driver side door welds are failing. Vehicle has only 20,600 miles. First noticed the problem Saturday 8/19/2023. The contact stated on occasion the driver side door has problems closing, and the window will not go down all the way.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

While driving on the highway my dash kept flashing all these different errors , my car kept changing the way it was driving . I got off went to ford dealer ! They said probably a sensor can’t look at it for 10 days and yes it is fine to drive . I did not think so ! I brought to my mechanic , replaced AWD module ! Which has been found to be an issue in this vehicle ! I felt unsafe . There have been recalls on this issue ! They say had do be built on a certain date ! Really , not if you keep searching ! It should be covered under drive train. Safety issue ! The lights going off are a distraction in itself .

While travelling we got a message on our dasboard stating that the AWD had a fault and needed to be serviced. We called the dealership and they said it was okay to continue to drive the vehicle. However, we made the soonest appointment available with the dealership, thinking we were still under warranty. We received other warning messages: hill assist not working, pre-collision assist not working, auto hold not working, advance auto trac needs servicing, see manual, get system serviced. The cruise, or speed control also stopped working. We drove 1,100 miles with all of this going on trying to get back home. We went to have it checked out at tje dealer on 9/5/2023. We found out it is not under warranty. It cost us $195 for the computer to tell us it is the AWD module and, Ford wants another $800 to fix it. We found an article at Customer Satisfaction Program 21B19 – AWD Module Replacement – 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair – Ford https://ford.oemdtc.com/7846/customer-satisfaction-program-21b19-awd-module-replacement-2020-2021-ford-bronco-sport-escape-lincoln-corsair. What can we do? Help please.

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound and was it difficult to close the door. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the door need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 65,000.

The spot welds on the drivers side door are broken causing the door to not close properly and the window to not function

Drivers door check arm welds broke. Three points. The door is not opening or closing properly. The window does not work properly because of this.

Driver side door check arm bracket has completely broken off due to bad spot welds. Makes driver side door function very poorly. The check arm completely broke off while opening the door in my driveway.

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door arm detached from the attachment point. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment, which required a replacement. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.

I lost my ability to steer my vehicle. I attempted to step on the brakes and nothing happened. I hit a box truck in front of me going at least 30mph and only my shin airbag deployed.

I have been informed that the "door check welds" inside the driver side front door have cracked an separated, that it is not repairable and the door must be replaced. I took the car to the dealer I purchased it from and had it inspected by Ford certified technicians. The vehicle has not, as of this time, been inspected by the manufacturer, police, or insurance company. There were not warning signs until the front door began making and awful noise when opened, I was told by the technicians at the dealership that that was when the welds cracked.

Drivers door limiter has a broken weld and makes a creaking noise and has caused the window regulator to bind.