There are 20 owner-reported driver assist & adas complaints for the 2020 Ford Escapein NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Start vehicle an error start popping up, I have to cook OK to clear them. Lots of features that are not available, including hill assist, awd, cruise control. AWD module failure Is it available for inspection upon request? Yes How was your safety or the safety of others put at risk? Yes awd and pre-collision assist are not available. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes several errors start cycling through allowing the driver to click OK. Hill Start assist not available Pre-collision assist, not available Service advance trac AWD fault service required See Manual
I have a 2020 Ford Escape and the wrench light came on and I received messages on the dash that said (faulty AWD, faulty hill assist, and faulty collision detection. I took it to Kayser Ford in Madison Wisconsin on January 15,2025 and they replaced the AWD module at a cost of $996. By doing some research, I know find out that there appears to have been a recall on 2020 Ford Escapes for this problem. Kayser Ford says there is no recall and I am questioning this. Thank you.
The entire advanced track system quit working. Sometimes if you turn the vehicle off and on a bunch of times it will work until you turn off the vehicle.
The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, she became aware of a malfunction with the Forward Collision Avoidance system. The vehicle was taken to a local dealer where it was diagnosed that the Forward Collision Avoidance module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 52,000.
The contact owns a 2020 Ford Escape. The contact stated that while reversing, the rearview camera image was distorted. An unknown dealer was made aware of the failure and informed the contact that a diagnostic testing fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
Two notifications come up on the screen after vehicle is started. Front camera fault service required. Pre-collision assist not available. This started right after pre collision assist went off on 05/13/2024. There has been no inspection on the vehicle
The contact owns a 2020 Ford Escape. The contact stated while driving 25-30 MPH with the Adaptive Cruise Control activated, the automatic emergency braking system failed to engage while another vehicle had pulled in front of the vehicle from the passenger's side of the vehicle. The contact stated that the failure only occurred while another vehicle was pulling in front of the vehicle from the passenger's side of the vehicle, but the vehicle responded as needed while another vehicle was pulling in front of the vehicle from the driver's side of the vehicle. The contact stated that the failure started occurring after an unknown software update was performed on the vehicle. The vehicle was taken to the dealer; however, the failure could not be duplicated because the dealer declined to test-drive the vehicle by driving 25-30 MPH on the road. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 43,000.
Forward-looking camera image processing moduel A malfunction
I just pulled in my driveway of my home open car door saw smoke and I looked under engine I saw flames that's when I close garage door and call 911 by the time they get there my car engine was burned out.
While travelling we got a message on our dasboard stating that the AWD had a fault and needed to be serviced. We called the dealership and they said it was okay to continue to drive the vehicle. However, we made the soonest appointment available with the dealership, thinking we were still under warranty. We received other warning messages: hill assist not working, pre-collision assist not working, auto hold not working, advance auto trac needs servicing, see manual, get system serviced. The cruise, or speed control also stopped working. We drove 1,100 miles with all of this going on trying to get back home. We went to have it checked out at tje dealer on 9/5/2023. We found out it is not under warranty. It cost us $195 for the computer to tell us it is the AWD module and, Ford wants another $800 to fix it. We found an article at Customer Satisfaction Program 21B19 – AWD Module Replacement – 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair – Ford https://ford.oemdtc.com/7846/customer-satisfaction-program-21b19-awd-module-replacement-2020-2021-ford-bronco-sport-escape-lincoln-corsair. What can we do? Help please.
Passenger mirror blind spot indicator randomly comes on. Just purchased, so I have not taken the vehicle to the Ford dealership. The driver side functions properly.
Blind spot light goes off while driving with no car next to me
Blind spot monitor going off with no car next to me
Light turns on when there is no car next to me. Took it in to Ford. They ran diagnostic but where not able to find an issue and returned the car. It is still turning on when there is no car next to me
The front radar that enables collision avoidance, adaptive cruise control, etc. has failed. It first started as an intermittent problem that quickly progressed to a total failure. The vehicle was not involved in an accident or any misuse that would cause this problem.
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH with the driver assist cruise control activated, the vehicle was slowing down for traffic ahead. The contact stated that the driver assists automatically engaged the brakes but as the vehicle neared the rear end of the vehicle ahead the vehicle independently accelerated. The contact manually depressed the brake pedal which disengaged the driver assist cruise control function. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that sensors for the driver assist function needed to be replaced. The vehicle was repaired. The contact stated that the failure of the driver assists function reoccurred. Additionally, the contact stated that her Forward Collision Avoidance feature was intermittently being activated without another vehicle nearby. The contact had taken the vehicle several times to the same dealer and was informed that the dealer was unable to duplicate the failure. The manufacturer was informed of the failure. The failure mileage was 46,358.
MY ESCAPE CROSS TRAFFIC ALERT SYSTEM ONLY WORKS HALF THE TIME AND YESTERDAY IT DIDN'T WORK AT ALL. IT'S BEEN AT NORTHGATE FORD SO MANY TIMES FOR THIS PROBLEM BUT IT'S STILL NOT FIXED.
THE LANE KEEPING SYSTEM MADE ME BEER TO THE LEFT THREE DIFFERENT TIMES WHEN THERE WAS NO LANE NEXT TO ME. ONE OF THOSE TIMES IT TRIED TAKING ME IN A WALL. WHEN THIS HAPPENED ALL THREE TIMES, THE STEERING WAS HARD TO CONTROL. MY CAR WAS IN MOTION. IT HAPPENED TWICE ON A COUNTY COUNTRY ROAD AND ON THE EXPRESSWAY GOING INSIDE A TUNNEL.
ON SEP 02, 2020 I WAS SOLD A-2020 FORD ESCAPE BY BOLIVAR FORD ,BOLIVAR, TN 38008.I WAS NOT TOLD BY THE SALESMAN THAT THE CAR HAD A OPEN SAFETY RECALL AND SHOULD NOT HAVE BEEN SOLD TO ME UNTIL THE RECALL WAS FIX. WHEN I TEST DROVE THE CAR I NOTICE THE CAMERA WOULD WORK SOME TIME AND OTHER TIME IT WOULD NOT. I HAVE RECEIVED A RECALL LETTER FROM FORD BUT THEY SAID THAT THE PARTS WERE NOT AVAILABLE TO FIX THE CAMERA .IT IS VERY UNSAFE WHEN BACKING UP WHEN THE BACKUP CAMERA IS NOT WORKING.
2020 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE HEAD UP DISPLAY, DIGITAL SPEEDOMETER, FRONT VIEW CAMERA MISREPRESENTATION. *LD CONSUMER STATES THAT THE HEAD UP DISPLAY IN VEHICLE ONLY DISPLAYS SPEED IN KM/H. CONSUMER SAYS THAT THIS PRESENTS A POTENTIAL SAFETY HAZARD BECAUSE SPEED LIMITS IN THE US ARE DISPLAYED IN MPH. CONSUMER STATES THAT THE DIGITAL SPEEDOMETER DISPLAYS SPEED IN KM/H IN BIG NUMBERS AND MPH IN TINY NUMBERS. IN ADDITION, CONSUMER STATES THAT VEHICLE WAS SUPPOSED TO COME EQUIPPED WITH A FRONT VIEW CAMERA, BUT THAT IT WAS MISSING. CONSUMER HAS CONTACTED DEALERSHIP AND MANUFACTURER, BUT DID NOT RECEIVE A RESPONSE. *DL
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on May 4, 2026