2020 Ford Escape Complaint Log

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no

Due to the two unrepaired recalls my family’s safety is at risk. The recalls could cause a fire or crash and with no remedy available my family is unsafe in this vehicle

The component that has failed is my front windshield wiper motor causing visibility issues. It has been confirmed by a service technician. No it has not been inspected by the police only by an auto shop. No it was not any warning. It was raining I turned on wipers and it malfunction. Got stuck in the middle of windshield and I had to pull over and keep turning on wipers for it to go back into normal position

There is no incident, yet, just a recall that I have for this vehicle, coming up on a year here soon, for a fuel leak that could cause a fire under the hood while driving, and Ford doesn't seem to think that's urgent enough to get the parts to fix it. What's up with that? Safety recall notice, 25S76 NHTSA Recall, 25V467

The manufacturer is unable to remedy the safety recall 26V123 & 26V117 for my vehicle in a timely manner.

The contact owns a 2020 Ford Escape. The contact stated that the front passenger’s door failed to remain open and the driver's side window was malfunctioning. The contact stated that the driver’s side window automatically rolled up while the window was being lowered. Additionally, the liftgate failed to latch or lock properly. The contact stated that while driving 65 MPH, the vehicle suddenly came to a complete stop on two separate occasions. The vehicle was taken to a dealer; however, the dealer informed the contact that there were no failures found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 87,000.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was contacted several times. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

When the inside of the car gets too hot, you cannot shift the car dial out of park. The engine runs but the car will not go into gear. It happens whenever the car gets too hot. There should be a recall to fix the issue. It is not safe to be stuck sitting in your car unable to move.

I purchased this vehicle brand new from Dunphy Ford in Philadelphia, PA, along with a premium extended warranty, with the expectation that Ford would stand behind both its product and coverage commitments. This past weekend, while traveling at highway speeds 75+mph, the sun/panoramic roof began emitting a loud rumbling noise. When I attempted to open it to address the issue, the sunroof liner bunched up in the rear of the vehicle, blocking my rearview visibility and creating an immediate safety hazard. I was forced to quickly close the sunroof while driving to avoid a potentially dangerous situation. Although the fabric returned to position, the interior cover failed to re-seat properly and remains dislodged creating a situation that causes me not to be able to use the sunroof safely due to visibility concerns. This is a safety defect. There are many documented cases of this issue out on the internet with Ford Escapes and other Ford models having this issue. The dealership wants $2,000 just to diagnose the issue. This situation—and the lack of meaningful support by Ford—has been extremely disappointing. Independent research suggests this issue is well-documented and recurring across Ford vehicles, and given that it compromises rear visibility, it constitutes a legitimate safety risk. I find it unacceptable that customers are expected to absorb substantial repair costs for a well known defect that directly affects driver safety. This should be a safety recall. This issue should not be dismissed or minimized, particularly given the safety implications. I was truly panicking while driving above 75MPH and I am an experienced driver. If this had been a newer driver, this could have been horrible. I could not see at all out of my back window. I would greatly appreciate the NHTSA look into this safety risk. Please see attached pictures for reference. Tons of customer complaints out on the internet. Thank you kindly for looking into this matter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 26V123000 (BACK OVER PREVENTION), 26V117000 (VISIBILITY) and ( 25V829000 (STRUCTURE); and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The drivers seat belt buckle lactch has broke. The part of the buckle that latched the seatbelt has broken and fallen down into the buckle therefore the drivers seat belt can not be worn. This is a huge safety issue and is also illegal. The seat beat and buckle should be something in a vehicle that doesn’t just break like this. Makes me very concerned that they will not hold up in an accident.

This is the engine fuel component injection system is not available for fixing within a timly manner and I smell gasoline this is not acceptable to use as it is

The contact owns a 2020 Ford Escape. The contact stated that the brake pedal was firm while depressed, and the vehicle lost brake assist functionality. The contact stated that there was an unknown brake warning light displayed on the instrument panel. The failure worsened, and the vehicle was no longer safe to operate. Due to the failure, the vehicle was towed to a dealer, where a diagnostic test was performed. The contact was informed that the electric brake booster needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 53,000.

Purchased my 2020 Ford Escape brand new. Since owning it I have repaired/replaced the shocks and struts 3 times. They continue to leak. The car has not been used to carry heavy items or tow etc. Car is kept in a garage year round.

Door is making a popping noise when opening and closing the door. Does not close smoothly. Appears to be a known issue with spot welds that go bad.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Awd module fault seeing a lot of other owners having same issue of awd module breaking and causing awd to not function

The contact owns a 2020 Ford Escape. The contact received a recall notification, NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part for the recall repair was unavailable. The contact stated that after eight months, parts were still unavailable for the recall repair. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was not contacted. The contact had not experienced a failure.

Liftgate hinge cover loose on car but not under the recall. Caused back glass to shatter while driving

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Powertrain malfunction/ reduced power hill start assist warning Pre- collision assist not available

The car has been jerking and shuddering and losing power when I accelerate. Was told it needs a new transmission.

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that after shifting to reverse(R), the vehicle failed to operate as needed. The vehicle was taken to the local dealer who diagnosed that the transmission was inoperable and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 81,000.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact stated that while the vehicle was turned off and being refueled, and the vehicle failed to start as intended. The contact observed a strong gasoline odor inside the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

Panoramic roof, sunshield, coming off track and drooping which blocks the rear window. This causes a safety issue of not being able to see what is behind you while you’re driving.

When opening the driver door, it pops and sometimes won't close or open all the way because of the door check arm bracket.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While starting the vehicle, the engine made a choking sound. The failure was more prevalent after fully refueling the vehicle. While driving at undisclosed speeds, the vehicle was shaking abnormally. While approaching a red light and attempting to stop, the vehicle shut off unintendedly. The vehicle was restarted, and the contact pulled over to the side of the road, where the vehicle started to shake. The contact waited for a while before restarting the vehicle. When the vehicle was restarted, the engine started choking and the vehicle shut off. The vehicle was restarted after a while and driven to the residence. The next day, while starting the vehicle, the engine was choking, and the vehicle was vibrating abnormally. The contact decided not to drive the vehicle to prevent the failures from occurring while driving. The dealer was contacted and informed that parts were not available for the recall repair. The contact was informed that any diagnostic test or repair would be out-of-pocket. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,014.

The contact’s daughter owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse(R), the back over prevention sensor alarmed the driver that a person or an object was in the rear of the vehicle, even though there was nothing behind the vehicle. While accelerating at various speeds and after being idle, the vehicle jerked abnormally before accelerating. While attempting to start the vehicle, the vehicle jerked and failed to immediately start, causing the driver to have to aggressively depress the accelerator pedal for the engine to start. The wrench warning light and check engine warning lights were illuminated. The dealer was contacted; however, the contact was unable to speak with a representative. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Drivers side door is popping/cracking. Upon reasearching I found numerous others complaing of the same problem

I am reporting an Ineffective Remedy for Recall 22S21. The vehicle was 'inspected' in 2022, but the original defective part (Date Code 2020) remains and is now leaking oil onto hot engine components, creating the fire risk the recall was intended to prevent. The dealership (Ford [Dealer Name]) is refusing to honor the recall and is demanding 500 to address a safety defect. This is a violation of 49 U.S.C. § 30120. The vehicle is exhibiting the exact failure symptoms described in Safety Recall 22S21 (NHTSA 22V-191): active oil leakage in the engine compartment. While the dealership refuses to perform a 'no-charge' forensic teardown, I have documented a 2020-dated oil separator still on the vehicle despite a 2022 'Completion' notice in the Ford OASIS system. The presence of oil in the turbocharger is a documented consequential result of high crankcase pressure caused by this failed component.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled with several unknown warning lights illuminated. The vehicle was restarted. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 69,000.

Both front doors started making a severe cracking noise and are difficult to open and close. The popping noise grows more severe with time. The problem has caused major functions with the entire door alignment to include the driver's side windows to malfunction, refusing to go up or down if the door is opened or closed to often. My car is less than 5 years young with less than 27,110 local miles, one owner, purchased new 2020 and shouldn't be falling apart.

System failures with lights and warnings include: hill start assist, All wheel drive fault, precollision assist, advanctrac. Rear differential and AWD module had to be replaced. Car has 57,000 miles on it and is a 2020. Safety is put at risk with a failing rear differential. There were minor vibrations that could've turned into wheel lock. All of the different drive modes were unavailable, and with heavy snow and ice in the area where I live, it made driving more difficult. The car was diagnosed and 2 dealers and one independent service center and the work was ultimately done at a dealer because the all wheel drive module has to be programmed.

Cloth interior cover of sunroof has come loose. It drapes like a curtain when we try to open the sunroof, blocking the rear view. This appears to be a common, known issue across various years of Escapes, but Ford wants $3000 to fix a simple problem.

There has been a safety recall for this vehicle for the same issue for far too long. Fords temporary remedy has made my vehicle be even more unsafe to drive causing faults with AWD, Traction control, hill assist, power steering, alternator producing to high voltage, etc. the vehicle was not legal to drive from ‘at to February do to this issues. Fords temporary remedy issued a new recall 25S76 replacing recall 22S73. Supposedly this was going to fix problems with first recall update but the vehicle still experiencing the same faults. And is not legal or safe to drive in NY. When will Ford have to make right in these issues?

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); and the vehicle was taken to the dealer, where the engine control software was updated as an interim repair. The contact became aware of a strong fuel odor. There was no warning light illuminated. The dealer was notified of the issue, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 47,000.

Shuddering transmission, vehicle struggles to change gears smoothly resulting in loss of acceleration. Rough gear changes from 1-3 gears Transmission fluid changed. Same issues. Issues go in hand with the current class action lawsuit of Ford Escape and Ford Focus over transmission issues. Failure of transmission and exorbitant repair cost over a safety critical issue should automatically require a NHTSA investigation.

Wiper started going at a regular pace even when the speed was set to max or slow now the wiper won't go up. Looks like the wiper motor has gone bad and this seems to be the same issue with the recall put in place recall number 26s14.

Turbo failed due to oil lines clogged. Failed again after repair two weeks later on highway almost causing a collision.

The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the time of sale, and the vehicle was presented for service multiple times after purchase without any disclosure of the recall or safety warnings. When I contacted an authorized dealer to ask whether there were any open recalls, I was initially told there were none. After I specifically referenced the recall, I was told that parts were not available and that no repair had been completed. The safety risk is that the vehicle may leak fuel near hot components without warning, creating a fire hazard while driving or after the engine is shut off. I have not been provided interim safety guidance or a timeline for repair. NHTSA records currently show the recall remains open, unrepaired, and without an available remedy.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Windshield glass on lift gate shattered spontaneously. Car was not on, windshield had no previous notable cracks or damage. Weather was fair, not extremely hot or cold when incident occurred.

Ford should act quicker than they are doing. The said vehicle could catch on fire anytime and Ford does not see an emergency here to get parts and take care of problem, they will wait until a life has been taken or someone is badly burned. We are talking of a fire risk here, like the Ford Pinto which could catch on fire anytime possible if hit on the back of car. This could be the same problem that Ford needs to address.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The transmission shifting got increasingly rough over time, and then suddenly refused to shift into gear/reverse. The Ford shop told us it was the reverse solenoid, but it ended up requiring a full transmission rebuild. Safety of the car refusing to shift gears led to loss of power several times, unable to accelerate in traffic, until total failure occurred. Problem was inspected by Ford dealership, then repaired by independent service center due to cost. Not inspected by insurance, as it did not result in a collision. Warning lamps did not turn on until total failure occurred. Then lights on gear shift dial blinked, refused to allow us to put the car in gear. Dash lights also indicated "check engine" at that time, but no earlier.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the parts for the recall repair were not yet available. The dealer was contacted; however, the contact was informed that parts were not yet available. The contact had been waiting on parts for six months. The manufacturer was not contacted. The contact had not experienced a failure.