2018 Ford Expedition Complaint Log

My transmission stalls out multiple times while driving. It switches gears really rough. If my car stalls out at a light it could interfere with other drivers and could cause an accident. I have not taken it to a dealer yet but whoever rides in my car can feel the problems it’s causing. There is no warning lights or anything that come up.

Transmission will downshift from 8th gear to 2nd while driving 60mph also will go into park randomly at low speeds very dangerous to drive a hazard to my family and other drivers on the road!

Cam Phaser Replacement. My SUV is in the shop for repair for the same issue addressed in Customer Satisfaction Program 21N03 Cam Phaser Replacement, but my car is not included. It covers the 2018 -2020 Expeditions. I have a 2018 Expedition, but it is not included, and I would like to have it included in the program.

The rear doors don’t unlock frequently. They won’t open from inside or outside often and require repeated unlocking of locks. The manual lock pulls on top of panel are too recessed to grab and pull. The drivers door never comes up at all.

The contact owns a 2018 Ford Expedition. The contact stated that while in park and releasing the brake pedal, the vehicle rolled forward three to four feet and then stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact called another local dealer, Middleton Ford (7520 Century Ave, Middleton, WI 53562; 608-831-7725) but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 99,000.

Transmission is hunting, popping, and jumping out of gear. Started popping into reverse at approximately 20,000 and multiple dealerships told me “I did not understand the transmission”. Power train warranty expired at 60K, at 62K it began violently shifting out of gear on acceleration.

The contact owns a 2018 Ford Expedition. The vehicle was previously serviced under Customer Satisfaction Program: 21B10 (Powertrain Control Module Reprogram for Cam Phaser Rattle) however, the failure recurred. The contact stated that upon starting the vehicle, the engine made rattling noises. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Programs: 21N03 (Cam Phaser Replacement) and 21N08 (PCM Reprogram Due to Engine Shudder) however, the VIN was not included. The failure mileage was approximately 70,015.

Panoramic sunroof stuck in open position. Will not close without multiple failed attempts. When closing the sunroof makes a cracking and grinding noise. This issue has been identified by Ford, however my VIN does not currently fall under the open recall. Therefore, Ford will not cover the repair. Details of existing recall are below… Ford TSB 18-2374 Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. Follow the Service Procedure steps to correct the condition.

In below-freezing weather, the driver's side door latch of our 2018 Ford Expedition cannot be operated from the inside or outside of the vehicle, greatly limiting the occupant's ability to enter or exit the vehicle. A Ford technician advised today that the latch would need to be replaced. There were no indicators of a malfunction. Similar year Ford F-150s are covered for this issue by Ford's Customer Satisfaction Program 18N03. https://static.nhtsa.gov/odi/tsbs/2018/MC-10148744-9999.pdf

Defective daytime running light, passenger side, that does not fully illuminate. I’ve noticed this on several of the same make, model, and body style (with the same DTRLs).

Transmission shifting is spectacularly (not in a good way) erratic. Early shifts are fine when cold, incredibly hard when warm. Later shifts are extremely sluggish. Sometimes the transmission will disengage completely when accelerating in traffic, leading to nearly being rear ended by following vehicles. This is completely unacceptable and very, very dangerous. I've never owned a vehicle that acted this dangerous! One Google search of erratic Ford 10 speed transmission will send you to many websites with thousands of complaints. Since Ford will not stand behind this product, the federal government needs to take the reigns and protect the consumer purchasing this vehicle. Thank you.

On 11/28/22 my transmission went out while I was driving at 25 mph. Luckily, I was in town and I was able to coast to the next driveway. It was towed to a dealership. The dealership replaced the transmission in January 2023. When I picked it up & was leaving the dealership, it began jumping gears and getting hot. A few miles down the road it started leaking transmission fluid. We immediately took it back to the dealership where they determined it was a faulty transmission and ordered another. A second new transmission was put in. I picked my expedition up from the dealership on February 23, 2023. Since having the 2nd new transmission installed, my car has shifted into neutral while driving on the highway causing my car to shake uncontrollably and jump gears once in drive. It is shifting hard during gear changes. Also, when shifting down & skipping gears, it is making a grinding noise and jumping hard. No warning lights have appeared at any time during this entire process. The expedition is going back to the dealership on 3/28/23 to reassess the issue.

Powertrain/ Transmission required replacement. Replacement transmission from the factory deemed defective and suffered a catastrophic failure in less than 24 hours after install.

The contact owns a 2018 Ford Expedition. The contact stated while driving 65 MPH, the vehicle started bouncing without warning. The contact stated that after several seconds, the vehicle stopped bouncing. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front shocks were leaking, and that both front shocks needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA hotline to file a complaint. The failure mileage was 17,000.

At approximately 30,000 the vehicle's suspension failed, leading to a very rough ride like a boat hitting waves, and at speed affects the ability to control the vehicle. The Ford dealer advised that all shocks needed replacing. The problem developed gradually over about six months. These or the original shocks on the vehicle, and their early failure is a defect and safety concern.

The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, he heard a loud noise coming from the vehicle. The vehicle was taken to the dealer and the contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure however, no assistance was provided. The failure mileage was 83,000.

While coming to a stop, or already stopped with the Auto Start/Stop system engaged, the vehicle will completely shut down and the message "Auto StartStop Shift to P, then Restart Engine" pops up. After doing that the engine restarts normally. AGM battery was recently replaced and engine starting is strong. This has happened around 3-4 times in the last few weeks, and normally occurs when the engine is still cold in the first couple miles of driving (although temps have been very mild, in the 60's or 70's). I have tried contacting two Ford dealers in my area but both have been unresponsive. One said they can't even take appointments related to powertrain in the next several months and the other will not call me back after leaving repeated messages. Thankfully this has only occurred while stopped or coming to a stop in traffic, but could also happen while making a turn into oncoming traffic.

I own a 2018 Ford Expedition 3.5L ecoboost. This is an engine and vehicle that is known to be problematic. In 2020 I took my vehicle to the dealership to have the noisy cam phasers fixed, a TSB was found and the parts HL3Z cam phasers were replaced under the powertrain warranty. Now in September of 2022 my vehicle started having issues again with the same problem, since Ford told me that the problem was only noisy and not a mechanical issue I delayed taking it to the dealership until it started having more issues with idle, power, etc. It is then that I find out there was actually an extended warranty/ recall for that issue. Ford is denying my claims saying that my problem was fixed in 2020. The parts it was fixed with are faulty, and redesigned parts were released in late 2020 that have a stiffer spring that allows the oil pressure to hold better than the HL3Z cam phasers, thus preventing the problem. The new parts the ML3C cam phasers are now what Ford is telling me need to be replaced at a $3000 charge, in addition to the timing chain which has been damaged due to the cam phaser issue. Ford needs a recall on vehicles with the faulty HL3Z 6C525 cams not just a vin recall. This is a KNOWN problem for this engine and Ford is doing everything they can to avoid paying for their mistake.

my transmission shifted from first gear to second gear very hard causing the vehicle to lunge. My daughter is a new driver and it scared her so much that she stopped in traffic at a stop sign and I thought the vehicle was hit. my dash cam even recorded it as a possible collision (no one hit us just jerked that bad). I have only owned it for a month and when I took it to the dealer that I bought it from they said Ford knows they have a problem and it sucks. (dealerships words) I had no lamps or warnings come on at the time of the event. when I changed driving modes the vehicle went completely out of gear and would not go back into gear until I shut it down and started it back up.

The contact owns a 2018 Ford Expedition. The contact stated while driving 65 MPH and attempting to change lanes, he depressed the accelerator to overtake the other vehicles and the accelerator became stuck. The contact stated that the cruise control had been activated while attempting to make the lane change. The contact stated that he removed his foot from the accelerator pedal however, the vehicle remained accelerating to almost 100 MPH. The contact tapped the accelerator pedal to release the stuck pedal however, the accelerator pedal failed to respond. The contact placed his foot underneath the pedal and physically released the pedal. The contact stated that the accelerator pedal responded and the vehicle slowed. The contact stated that the check engine warning light was illuminated. The contact stated he checked the vehicle service app on his phone and stated that the app showed two catalytic converter warnings had been displayed. The contact had taken the vehicle to a local dealer where it was not yet diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 65,647.

Something is going on with the transmission we got it at dealer now it shifts funny 3 to 4 and 6to8 and sometimes you go to pull out and it revs up to 3000 rpm and don't move then it slam in gear and move and not all the time but sometimes you slow down you hear a crunching noises under expedition. If you stop fast it down shifts hard and if you go to move again it's like it's in a high gear it never shifted down .it's a 2018 10 speed transmission and if you read online ford has problems with them so why is it not a safety recall on this transmission before someone pulls out somewhere and gets kill because it won't move . It's a problem not a accident

About 20 times now, while I am on the freeway, sometimes when I am coasting, and other times when I am trying to quickly accelerate, my car down shifts out of nowhere and loses power, again either when I am in the fast lane coasting, or trying to merge into traffic. It's like it is going to stall and when I step on the gas, it just revs and doesn't get into gear and go. I have almost been rear ended because I go from 70 to like 40 mph. When I was trying to merge into traffic, I got partially into the other lane and then it just wouldn't go. I could easily have been hit. One time when I was coasting and it did it, a warning came on, and then a check manual, but it went away too fast. I have taken it to the dealer and a repair shop multiple times and they can't replicate it. It could definitely cause an accident as my car suddenly slows down and it won't accelerate. I have to wait about 10-15 seconds until it reengages. It makes aloud clunking/dropping sound as if I ran over something and one time it sounded like a million pebbles were inside my engine and under my car. No diagnostic numbers are coming up and it's like no one knows what I am talking about. But multiple Fords are having this issue and they are not doing anything about it. I took it in during my warranty and now it's out of warranty and I'm going to have to pay for something that they should have repaired from the get go. This is dangerous.

Power running boards switched from automatic to off position while driving vehicle and without warning to driver. Due to height of vehicle (20" wheels) and failure to deploy, injury occurred while attempting to exit vehicle. Ford took over two weeks to determine problem and cost owner approximately $1400 to repair as vehicle was no longer under warranty. Vehicle had less than five thousand (5,000) miles.

If I have to decelerate and then quickly accelerate the car will lose power and restart. This typically happens when I’m driving on the highway in heavy traffic. I originally thought there was problem with the transmission because it would downshift to 5th gear and clunk (feels like the tranny fell off). It would then try and put itself into park and then power down and restart. The only error code ever given is a parking paw error. This makes sense because transmissions aren’t supposed to go into park at 70mph. Lately the vehicle is sluggish and doesn’t respond as I try to accelerate which leads to the shut down restart while moving. I recently read about the class action lawsuit and recall regarding ford throttle bodies in F-150s. The incidents in those reports mirror what I’ve experienced.

When accelerating to pass on four lane highway at approximately 65 mph, transmission went into neutral as I pressed on the accelerator and had no power. This occurred twice where we almost got hit from behind. Almost got rear ended as the car would no go back into gear without shifting into neutral. There were no warnings or lamps. Took to dealer and they said it was normal but could rebuild it for 5,000 dollars. It’s not normal. My family’s life shouldn’t be in danger because of this defect. This happened dangerously twice at 62,000 miles and at 84,000 miles. Now transmissions is missing gears all the time at 95,000 miles. A transmission should not be sold that can’t last more than 64,000 miles and has these types of issues. There are hundreds of people online all reporting the same problems and lawsuits. Please recall these defective transmissions.

Cam phasers make noise when the car is starting, indicative of poor cam phaser design and performance. It seems clear that Ford is aware of this problem (program 21B10) but refuses to provide support for faulty parts now that that limited program has ended.

The rear evaporator has reportedly failed and is causing a leak to the refrigerant. We have read the TSB 21-2250 and the earlier Customer Satisfaction Program 18N01 which both point to what is reportedly a common issue for these systems. Safety concern is overall heat in vehicle. At the same time we are experiencing a leak of coolant, and the Ford dealership is recommending replacement of pump. The dealer is also recommending the replacement of rear evaporator and recharge of the refrigerant. The cooling fan was running full blast which was our warning of checking low coolant, there was no warning lights of any issues. As there have been multiple TSB type of issues, as a customer this seems like a known issue that Ford should be paying to have fixed.

Vehicle with 80k miles. Transmission stuck in 2nd gear resulted in safety issue when merging with traffic. When this occurs the engine revs and then the transmission jumps into 8th gear. Once in 8th gear it is very slow to accelerate. If there’s any reason I need to decelerate, the transmission remains in 8th gear and will not shift back to 1st gear even if at a complete stop. Have been stopped at a traffic light and had to place the vehicle back in park and shut the engine off so the transmission will reset back to 1st.

The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle and driving at an undisclosed speed, the vehicle made rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N08 (PCM Reprogram Due To Engine Shudder) and that the cam phaser also needed to be replaced. However, the dealer informed the contact that the manufacturer declined the repair due to the vehicle's salvage title. The manufacturer was made aware of the failure and declined the replacement part due to the salvage title. The failure mileage was approximately 48,000.

Random gear shifts lead to dangerous changes in speed during normal driving. Example-Driving in 8th gear transmission shifted to 2nd and then jumped back to 6th gear causing near loss of control. Other times transmission sticks in-between gear resulting in a loss of power during driving. Dealer and independent service center have reproduced problem. Replaced value body per Ford's recommendation which did not fix the problem. Vehicle has not been inspected by police, insurance representative or manufacturer. Powertrain warning light did come on but after these issues were affecting the vehicle.

While my wife and I were driving with passengers, I accelerated from the on ramp to enter the right lane of an interstate. I had to take my foot off of the gas pedal for maybe 1 second as the sight line became better. When I pressed the gas pedal to accelerate into the lane, NOTHING, no power at all for at least 3 seconds. Alarmed, I released pressure on the gas pedal and tried again, this time the engine and transmission engaged. Having no power in response to pressing the gas pedal was dangerous and frightening in that situation, particularly as there were cars that were closing in from behind in hat lane. This situation occurred a second time in almost the exact same sequence within a week. I thereafter took the vehicle to a Ford dealer. They advised there were no reports in their database and no procedures for the failure. AFTER reviewing how dangerous the event was, the dealer chose to reprogram the control for a charge, invoice and my note thereon is attached. The power failure was complete, as if there were no engine nor transmission. After the reset by Ford there was a different single incident with the powertrain which seems unrelated. While driving in a local town my wife took her foot off the gas pedal but the vehicle continued to accelerate. She braked after which the transmission appeared to "shift" and "reset" and thereafter acted normally. In none of the events was the cruise control engaged, in fact we rarely, if ever use it. The first incident was in July on a family trip, the next early August and after the reprogramming the last incident was the week of October 17, 2022.

The contact owns a 2018 Ford Expedition. The contact stated while attempting to start the vehicle, there was an abnormal rattling sound coming from the engine. The contact had not contacted dealer or independent mechanic. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact related the failure to Customer Satisfaction Program: 21N03 (Vehicles Equipped with a 3.5L GTDI - Engine Cam Phaser Replacement); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 67,850.

Air conditioning unit has failed and after further investigation there is metal found in compressor which forces a full replacement of the AC unit. After further investigation (online forums and discussion with dealerships) this is not uncommon. The compressors are faulty and for a 5 year old car to find metal and replace air conditioning issues multiple times in past few years.

Car doesn’t let me pump fuel at gas station and overfills even when the tank is empty. Gas leaks from the bottom of the car. Weird suction noise comes from the fuel filler neck. I was doing research and found that many people have this same problem with my car and there’s a recall for this but for the 2015-2016 models and not the 2017. It’s a recall on the evap system suction pump and code is 20Y6.

Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues

Transmission seems to get stuck in 2nd and 8-9 gear when driving and I have lost all ability to accelerate at both slow and high speeds. I am able to see the gear it gets stuck in since there is a visual on what gear the vehicle is in on the dashboard. When it appears to be stuck in a gear, if you hit the gas it does not respond and you lose your speed. RPMs increase. After a delay which there is no acceleration, it then kicks into the next gear with a large jolt that shakes the whole vehicle pretty harshly. I have expressed to Ford Corporation my concerns on safety and no one was behind me during the times this has happened. If there was someone behind me I feel that I could have easily get hit from behind especially at the higher rates of speed. SUV is currently at the dealer since the first 2 service bulletins have not corrected the issue. I have been dealing with this for almost 3 months.

Left front strut leaked and back two struts provide very minimal dampening, which combined created a dangerous situation when banking on the interstate and hitting minimal bumps. When on the interstate at 65-70mph, if any bumps (e.g., bridge/overpass joints) are driven over the truck bounces wildly 5-8 times and the body twists, making it feel as though the truck is on the limit of controllability.

The contact owns a 2018 Ford Expedition. The contact stated that the dealer had previously serviced the vehicle under an unknown recall for engine rattle on cold start; however, the failure recurred after the recall repair was performed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 16,000.

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted without warning. The transmission also shifted hard, and the vehicle jerked while driving at various speeds. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The transmission was rebuilt. The following day while driving approximately 65 MPH, the transmission shifted hard, and the contact became aware that transmission fluid was leaking from the vehicle after exiting and inspecting the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle with transmission failure and replaced the transmission. The contact stated that the transmission still shifted hard while driving and the message that the engine was overheating was displayed. The vehicle was returned to the dealer who had rebuilt the new transmission. After having the third repair, the failure recurred. The vehicle was returned to the dealer but was not yet diagnosed or repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 60,000.

During a recent oil change at 14299 miles (04/28/2022), I was told that the rear brake pads were dangerously low and had to be replaced immediately. I previously had an oil change and inspection by the same dealership on 11/17/2021 (10986 miles) and 6/22/2021 at 8685 miles and the brakes were checked ok with no mention of any wear whatsoever. When I asked the service manager what could have caused such a rapid deterioration of the brake pads, I was given a shoulder shake and was told that they didn’t find a problem like calipers sticking and things just happen. This car new with only a couple hundred miles on it when we bought it from the same dealer. My concern is that, at this low mileage, I could have gone longer before I brought it in for an oil change and inspection and, if the pads were that bad, we could have been in a very serious accident. The dealership non-concern about the seriousness of the defect/problem is very concerning. The service facility was QuickLane at Jones Ford, 5757 Rivers Avenue, North Charleston, SC. THE CONSUMER BELIEVED THE USE OF THE CRUISE CONTROL WAS THE CAUSE OF THE BRAKE PADS' RAPID DETERIORATION.

The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, and occasionally while driving at various speeds, there was a loud rattling sound coming from the front-end of the vehicle. The contact stated that the vehicle hesitated while responding. The contact stated there was coolant leaking from the vehicle and the check engine warning light was illuminated. Additionally, the wrench symbol was displayed on the instrument panel. The vehicle was taken to the dealer who diagnosed that the cam phaser and timing chain had failed, and that coolant was leaking near the radiator. The contact was informed that the cam phaser and timing chain needed to be replaced. The contact related the failure to TSB: 21N03-S4 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and filed a case. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 88,000.

The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle to pull out of a parking lot, he heard an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact was able to drive home safely. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the cam-phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.

Ford had a recall on this vehicle for Powertrain Control Module (PCM) Reprogram For Cam Phaser Rattle. I returned this vehicle to the dealer on 1/19/20 (37,830 miles on vehicle) the "VCT phasers" were replaced when the parts came in (2/2020). Earlier this month the same "rattle" started again. Returned to dealer on 4/11/22, they reprogramed (21B10) and said it was repaired. It was not and I returned the vehicle to the dealer on 4/19/22. Ford has identified the "rattle" as the same problem, however they are stating that they are NOT responsible because the vehicle is now "out of warranty" (96,229 miles). How does that happen that a vehicle recall that Ford fails to repair in the first place is now not their responsibility to repair?!!!

During a routine trip on the highway, as I was trying to overtake a vehicle the SUV shifted from 10th gear to 1st and locked up the wheels. This left my vehicle unable to move for a few seconds while on the highway. I lost all throttle response, the vehicle lit up the wrench icon on the dash. The issue has been replicated at the ford dealership and there are currently 3 others in for repair for the same issue.

The door opened while driving due to the latch on the rear passenger door popped open. The door now will not stay latched closed. It just continues to stay open. My daughter could have fallen out of the car while we were driving because of this.

The lug nuts swell and thus disable the lug wrench or any standard socket from removal. This has prevented me from changing tire or brakes because I can't remove the wheel.

Ford has issued an extended warranty for an issue that is clearly a manufacturing issue within their 3.5 ecoboost engine, currently their program is for the replacement of the cam phasers, but they only replace them if the vehicle is under 70k miles on it, if it's pass that mileage the cost goes to the customer, which seems unfair practice as ford have stated that there is a fault with their cam phasers in the engine, but don't have to do a full recall because they give an "extended" warranty which if the vehicle is pass a certain mileage and of no fault of the customer they are allowed to pass the fault to the customers for a factory problem. This issue should be of concern as it can cause the vehicle to go off time and the engine to lock up and cause accidents, harm or even death.

When trying to change a flat, the factory provided lug wrench would not go onto the factory lug nuts. I was able to get to the tire shop and was advised of an on going issue with the ford lug nuts “swelling “ which in turn would not allow me to remove them to change the tire. After further digging there seems to be many many complaints of this same issue. It was recommended to purchase new ones that were not a two piece design as the OEM Ford ones are. I was told that this could and most likely would continue to happen and could even cause the wheel to come off in worst case scenario. I had to pay 195 dollars for a new set cause I had no other choice being on the road and away from home or a dealership

When getting things out of the Rear Cargo area the Lift Gate has come down unexpectedly and hit Me in the head. Several times the Rear Lift gate randomly opens when exiting or entering the car. Has hit my spouse and has come close to hitting other person walking in back of the vehicle. The Lift Gate came open barely missing the vehicle parked behind it. Would of damaged both vehicles Renegade Super C $300,000 and the Ford Expedition $85,000 along with possibly pinning and injuring the person behind the vehicle. Took the vehicle to a Ford Dealer and they ran diagnostic tests and looked for any faults and found nothing. We feel like we are driving a ticking time bomb and just missing a bullet each time we go to use the vehicle. Need immediate attention-

The contact owns a 2018 Ford Expedition. The contact stated that on various occasions after starting the vehicle, a loud rattling noise was heard. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 89,000.