2022 Ford Expedition Visibility & Wipers Problems

The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V204000 (Visibility); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2022 Ford Expedition. The contact stated that while driving in the rain at 60 MPH with the windshield wipers at max speed, the driver’s side windshield wiper started hanging off the side of the windshield and failed to operate as needed. The contact pulled into the nearest gas station and attempted to move the wiper back to the original position; however, the driver’s side windshield wiper failed to move. Despite the failure, the contact continued to drive the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 22V250000 (Visibility), which was linked to the failure. Two dealers were notified about the failure, and both informed the contact that there were no recalls on the VIN. The dealers provided estimates for the repair. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 49,000.

The contact owns a 2022 Ford Expedition. The contact stated that when the vehicle was started in the morning and the air conditioning system was activated, there was a mildew odor inside the vehicle. The contact stated that while driving the odor dissipated. The contact stated that water was accumulating in the passenger’s side wheel well and could cause a short circuit due to the electrical wires and connectors underneath the carpet. The vehicle was taken to a local dealer however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure TSB Number: 20-2170 Water Leaking on Right Front Floor During Or After A/C Use (Visibility). The failure mileage was approximately 14,000.

On 2/20/23 my spouse was driving northbound around 9:30 am. When she heard what she describes as a gun shot. She immediately called me and I told her to pull over to the closest and safest spot. She explained that it sounded like the glass sunroof exploded. She climbed up to find that was the case. There was a huge gaping hole right in the center of the sunroof. We immediately took the 2022 Expedition to a Ford dealership close by. The dealership stated that Ford has not issued a bulletin or recall and because of that could not cover the repair under warranty. They stated that the damage indicates that an object hit the glass. I feel that this could not be correct since the glass is facing outward and the manner of which the glass shattered. Further I searched the internet and found that there have been several others dealing with the same issue. I came here hoping that by submitting this complaint Ford owns up to the issues that their consumers are having. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was driving in the express lane NB I-15 in Utah. I was at highway speeds with no one around me. I had the visor that closed on my sunroof when all of a sudden I hear a loud explosion, it scared me and I immediately slowed and pulled off the road. I first thought maybe it was a tire, I checked and all were intact, then I saw glass and looked up on my roof and noticed that the sunroof was completely blown out. I apparently lost my Panoramic portion of my sunroof, not the part that actually opens, the fixed portion. The glass is angled out like a slope up a mountain. I am lucky the visor was closed as it minimized the glass inside the vehicle and onto my kids. I just bought this vehicle from Ford on a special order and took possession of it 3-4 weeks ago. This was on a Sunday afternoon 8/21. I took it straight to the dealer Monday morning 8/22, they currently still have the vehicle. I have had no updates from the dealer. No warning lamps/lights before or after the incident.